Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

These folks just aren't trustworthy in my opinion. We ordered two banks of expensive Marvin windows…read moreback in February 2026 to replace some contractor-grade windows in our 2005 spec-home in North Spokane. We intend to start replacing a bank of windows every six months or a year. NW Window came out to measure and then we ordered the windows. It took five months to get them - which is fine, as I understand that they're custom built, and that takes time - and then NW Window tried to install them. The installers were great, but they quickly noticed that the upstairs windows were fine, but the legacy trim could not be reused with the downstairs bank of windows. The person who had measured the windows back in February did not catch that there was a difference in trim depth between the upstairs and the downstairs. The next thing I received from NW Window was a quote for an additional almost $2K (plus even more for staining) to rebuild the window trim. This was on top of a sale of windows that was almost $24K. I get that no one is perfect, but you need to own your mistakes. NW Window, on the other hand, simply blamed the original contractor of our home for having inconsistent trim depth and is trying to shift the cost of their mistake to me. I will definitely look for a different window supplier in the future and will note to the window manufacturer, Marvin, that it should look for a more conscientious reseller in the Spokane, Washington area. Please note the ragged, more-than-3/8" gap in the trim on the picture below. It's sort of amusing that NW Window includes the following on the bottom of its invoices: "The bitterness of POOR QUALITY and LACK OF SERVICE is remembered long after the sweetness of a LOW PRICE is forgotten. Thank you for your business." They should read their own documents, as this was definitely an example of very POOR QUALITY and LACK OF SERVICE.

The owner of now remodeling literally told me that he would not do ANYTHING to resolve our issue…read moreunless I promised in a NEW CONTRACT that I would leave him a scathingly BAD review. HE and his entire Company deserves a bad review they LIED about how quick they could do windows. THEN informed us after the contract was signed they COULD NOT do windows for a year. Worse of all when you look at the "good" reviews you start to see that employees of the company write reviews for the company itself. STAY AWAY FROM THIS COMPANY.

Started our search for a window replacement company through Home Advisor. Received a call from NOW…read moreRemodeling - Universal Windows Direct looking to provide a quote for our project. Scheduled apt. and met with contractor (~an hour). Was advised that due to the size/scope of our project, he would need the manager to come out. Scheduled and met for another ~ hour. Was quoted $90k (top tier) and $80k mid. and told they would need to confirm with the manufacturer that they could paint the interior black. Rcd call that they could! Was excited about that, so I called to get a modified quote for windows already measured and estimated (just reduced the immediate scope of the job). Scheduled and met for yet another hour. Was provided a quote...in writing. Received a call later that afternoon from the salesman telling me that the quote was inaccurate and he would need to rework the numbers as he forgot to select the right color for the interior window frame. Estimated the cost to be another $4000-$7000!!!! Advised him that was the same ballpark as the quote from their competitor and that he should figure out how to honor what he quoted me knowing all along the color of the windows (inside and out). The color can't be that much more. Received a text within the hour that they were working with the manufacturer, but it "looks good". Fast forward 30 hrs and "we're sorry, but we just can't do the job and make anything". To their credit, the manager responded to my follow-up message and did his best to explain what happened and that they would loose money at the quote provided. They would do if for cost, if they could, but they were already above our other quote. During my conversation with him, I finally got a final quote which was $16,000 over the written quote his salesman provided during the 3rd visit. At the figures listed, one can imagine that our windows are specialty, I'll give them that. If you have a standard home with standard windows (not over-sized or specialty), may be worth the quote. Otherwise, save yourself the time...

We were looking for a smaller operation to replace some windows on our rental. We got estimates…read morefrom a couple and decided on Jewsbury. We were not disappointed. They are no doubt disappointed with me because I totally forgot to pay them the second half of the amount but I am correcting that right now! It's my mistake but they did the work and the windows look great and the work done in a timely manner; I think it was 2 weeks.

Greetings ALL! My window install was completed by 3 professional, courteous and respectful men…read more Chris, Mike and Anthony (family) poured their hearts into the install. It was a hot day and these men pressed on! Non-stop! I had to make them take a break with food I prepared. They EARNED that! These professionals were/are approachable, understanding and want to earn your business. I was overwhelmed with the results. A straight up "Wow-Factor". These windows are like looking at HD TV! Incredible! I fully intend to rehire this team to door my patio doors and other tasks. Just a superb effort. I HIGHLY recommend them. I know that they would leave no stone un-turned on a project. So, if there is a negative post - it's not the full story. This company is responsible and accountable. WELL DONE!!

Outstanding Service -- Repeat Customer! We've been very…read morehappy with Renewal by Andersen. We purchased and had windows installed about two years ago, and just had two more installed yesterday to finish the project at our home, 5 miles south of Spangle, WA. Our installers this time, Micah Roberts and Luis Gonzalez, were excellent. They arrived on time, were professional, courteous, and respectful of our home. They kept the work area clean, explained the process clearly, and made sure everything was perfect before leaving. The new windows look fantastic, fit perfectly, and operate smoothly -- just like the ones from two years ago. It's clear why we came back to the same company. The quality of both the product and the installation is consistently top-notch. We highly recommend Renewal by Andersen (and specifically Micah and Luis) to anyone looking for new windows in Eastern Washington. Thank you for the great work again!

Micah Roberts and his assistant, Evan Canwell were very friendly, knowledgeable, and professional…read moreanswering all of our inquisitive questions. Micah assured us we wouldn't have any problems and if we did to contact him. We felt we have gained new friendships. We would recommend Anderson Windows to anyone. Thank you

From start to finish Modern Glass Company was a pleasure to work with. Mike Peterson was…read moreprofessional, attentive, and supported our Milgard window selection. He went above and beyond to help us out, followed through with order, and communicated throughout the entire process.

I couldn't be happier with this company. Extremely professional in every way. Excellent pricing…read more The installers were friendly, on time, and cleaned up their work areas. Would definitely use them again.

After paying thousands of dollars to get all the windows in our house replaced. We tried to get our…read moreAvista rebate? Well Joe would not give us a proper reciept. We contacted Cascade window they E mailed us a reciept. Come to find out joes lied to us on all of the widows.what he installed where cheap and not insulated like we asked for? All of our windows.are.48 or higher, they where supposed to be.30 or lower to get a rebate.now we got a bunch of non insulated windows. He even gave us a fake sticker off another window. Do not use his company. And can you say court!!!

DO NOT USE THIS COMPANY!! THE OWNER IS A LIAR AND UNETHICAL! We paid over $4000 for windows in our…read morehome. He gave us a sticker stating the windows had a rating of .30. Turns out the windows are rated .49 and are NOT energy efficient. He knew good and well they were not rated well and installed them anyway. Keeps telling my husband How honest he is. NOT.1 We are taking him to court.

The Residential Home Solutions team went above and beyond replacing our siding and windows. I…read morehighly recommend them and will use them again in the future if ever the need arises.

This was our fifth time using Residential Home Solutions and, as usual, we were amazed with the…read morehigh quality of their products and superb service. Their team came as scheduled, worked quickly, and cleaned up afterwards. The final outcome was way beyond what we expected. Great service, price and value. Over the past three years, Residential Home Solutions has replaced all our residential windows, plus added four windows where there were no windows, added four larger windows in the basement, added a slider two feet wider, and added a storm door to the entry.

The 90 minute pitch stretched out for THREE HOURS. I remained polite until I told the salesman I…read morehad to leave. Instead of thanking me for his time he promptly called his boss to tell him why he was unable to close the deal. At that point I got mad and took the phone and basically told the boss to piss off. This whole "time share selling" approach is unacceptable and unncessary. I cannot tell you if the product was something I would have used as they drove me away with a boring, repetitive, brain draining pitch. So rude and unneccessary, The salesmen work on commision and are frantic to make the sale. Now I am getting calls from them every day trying to get me back in play. RUDE, RUDE, RUDE!

This is the worst experience we have ever had with a Company. was told 3 to 6 weeks for…read moreinstallation we are at 7 weeks. 3 weeks ago material was delivered and was told 1 to 2 weeks for installation, Material is still in driveway. Last Friday was Told on Monday morning crew would be at the house. No one has showed up or called

I've changed the amount stars I gave the store because they made it right, they fixed my glass, and…read moredidn't charge me a penny. kudos!!

We have old house and replaced 3 big windows through another company- we were not happy at all with…read morethe installers. They showed up late, told us the window latches were extra and were overall not professional. We went to GSI for the remaining 16 , all special order , all really expensive , but they GSI showed up with 2 trucks , 6 guys and had all the windows in , in a half day. The install went smoothly!!

The quality of the product is good. I have no issues with that...but customer service is horrible…read more They are great until after the order... no follow up...no explanations of delays...installation was horrible....again a delay after it was half done. But can't believe the installers left visible nail holes in all frames. Another expense I'll have to pay. After installation no one bothered calling to see if I was satisfied.

A while back I had new windows installed. In addition to the instant energy savings, there was a…read moresmall issue I mentioned. The tech, Mike arrived early (wearing a mask, which I appreciate) and fixed the issue in a matter of minutes. I can't recommend RHS enough. Plus, the product is an amazing value compared to others I investigated.