I had a very disappointing experience with Rocky Mountain Black Car. I booked a round trip from the…read moreDenver airport to my family's new home in the moutnains southwest of Denver. The email confirmation was for two trips on my day of arrival. I called and got the confirmation corrected. 4 days prior to my arrival, I called RMBC and asked how will the driver contact me and pick up location. i explained to Craig it was my first time at DIA and was a senior traveling alone for the first time since my husband passed. He said the driver would be call me upon my flight landing. I received no call and when I called RMBC- i was told the driver would be there in 15 minutes. ??? I was picked up 45 minutes after my call. I called RMBC and was told by Craig my reservation did not get changed with their new booking system. "it happens- not the drivers fault. He gave me a credit of $75.00.and offered to cancel the return trip to DIA on 12/28/24.He agreed that he remembered my confirmation call a few days prior. I like to give second chances, but the nice sedan did not show up-but an Uber driver who got lost and did not have WIFI to find the way out of the mountains. I was trying to call my family for help. Finally-the driver connected to maps. He drove above speed limit, texted while driving and was accepting Uber rides as we neared the airport Dropped me off at arrivals instead of departures. I called Craig at RMBC who offered a refund. Truthfully at my age-I just wanted a safe and predictable car service experience comparable to what I have at my homes in San Francisco and DC.

Not reliable and unprofessional. Upon calling this establishment it was made clear the car had to…read morearrive at certain time for it to be practical to pay for the service. The gentleman on the phone(Craig) assured us the ride would be there in an hour in a half given our location. After and hour had passed the driver then messages that it will be an additional hour, for a total of two plus hours. Had we known, we would have never booked the ride for we would've been late. Called to cancel immediately and was met much hostility from a woman named Jessica. Jessica rudely expressed that they aren't accountable for their errors, no refunds, and refused to escalate to someone who could provide some kind of relief. Completely ignoring how their misinformation directly contributed to a major and costly inconvenience.

Easy booking progress. Shuttles run throughout the day. Truly the best way to get from dia to breck.read more

A tale of two rides, Wow what a difference between their standard shared shuttle and their premiere…read moreblack. Standard shared shuttle from the Denver airport into Breckenridge. Older van, with the seats placed as closely together as possible. Sitting in a middle row, my knees were pushed hard into the back of the seat in front of me. The upholstery was shot, I could really feel the metal framing on my butt and back, as well as pushing into my knees. It was a very uncomfortable ride, and at the start of a holiday weekend, it took over an hour of additional time dealing with traffic. They'll get you there, and at a reasonable price, but it will be a long tortuous experience. Booked a private premiere black for the return. Oh, my, what a difference. The SUV was new, extremely comfortable, an absolute pleasure. While, crammed into the van on the way up, I hardly noticed the scenery, on the way back it was a joy to be able to fully appreciate the mountains' beauty. If you can splurge for the private ride, do it. If it seems expensive and you're on the fence, do it. If you do decide on the shared shuttle, just know you'll be spending the time in purgatory. We will ONLY take the private option in the future. They do deserve credit, either way, for being very well organized. Customer service was great, everything ran like clockwork. For the private ride, they sent a text confirmation of the reservation the afternoon before, but nothing they day of; the driver simply showed up in front of the hotel at the arranged time. It would have eased our minds to have the driver at least text that they were on the way or that they had arrived. So how to rate the experience? Given their service was solid, and the private ride was so wonderful, so long as you know what to expect with the shared option, they do what they say they'll do. I just put as 4 to attract the reader's attention long enough to be sure they understand the shared option downsides.

Vail Valley Jet Center = the best of the best. Their staff is far more professional and memorable…read morethan most air lobbies. Wish more businesses in the valley were choosy about who they hire. Every time we've passed through, they're on it. A great warming station while you wait to board your plane or as the porters load the SUV. Staff that embodies attention to detail. Great coffee as you wait AND plushy sofas.

Nice operation Been coming here for years…read moreStaff is nice. Line staff could use a bit more promptness on services for aircraft

Not very good service they take advantage of their customers! We made a reservation we cancelled…read more1.5 hours later and they charged us full rate . It was a 3 hour trip back and forth. A trip they never made , no gas no driver plus they charged $200 rush hour fee! Ripoff call an uber a taxi whatever they take advantage of tourists , we will be reporting them to local chambers and tourism authorities

Charm went over-the-top providing me great service where others failed…read more She used a Chevy Suburban to haul me and my belongings around. She apparently has a whole fleet I learned on-line. She's pleasant and reliable. If you want great service, hire Charm!

If you like cold drafty buses with security guards who sleep the whole ride this is the bus for…read moreyou!!! Got snowed on during a ride but I guess that's just part of the experience luckily the snow doesn't cost extra.

I took RFTA all around Aspen, and it was super convenient. The drivers are super friendly, always…read moregreeting us and wishing us a happy holiday. The buses are comfortable, on time, and almost never crowded. The bus stops have seating for waiting, and they all have overhangs to block out the shade as well as a sign saying when the next bus will be. There are racks for skis and snowboards at the stops and on the buses themselves. These are great for the environment!

This is my 2nd trip on Amtrak going from Glenwood Springs to Denver. The train arrived on time. The…read moreGlenwood Springs station is still the original building from June 1904. Beautiful wood accents with old style wooden bench seats in the waiting area. The station is handicap accessible with a elevator. But I did not see handicap or wheelchair passengers. I had no issues when the conductor scanned my QR code from the Amtrak app. The conductor gave me a seat tag in coach. I entered car 610, found my seat and waited. The train left on time. One of the advantages of coach is you do not have stay in your designated seat. You can walk around visiting the observation car, the Cafe on the lower level of the same car or when the dining car is open for breakfast or lunch you can show up to be seated. Dinner is more likely to be a private table and requires reservations. They accept cash, card or tap-to-pay in both the Cafe and the dining car. Passengers who book roomettes or private bedrooms get all meals included in the dining car. The Cafe is open more often with snacks, light meals, soft drinks and alcohol. Because they are going thru the mountains with tight curves and at least 38 tunnels speed is reduced. There was a straight section between Kremmling and Granby when the train was probably going 60mph. The trip had 2 stops before Denver. Granby for ticketed passengers only and Fraser-Winter Park where anyone can get off the train for fresh air or a smoke break. Winter Park resort offers a shuttle bus to the ski area.

There's something romantic about traveling by train-perhaps because most of us Americans only…read moreexperience that when we travel internationally or when we watch a movie. It's been on my bucket list to ride the Amtrak train and I recently had the opportunity to do so. The station in Glenwood Springs is just what you'd hope to see-wooden benches, overhead fans, musty air inside. This one even has some old-timey decorations that take you back in time. When your train arrives, the conductor will come inside and invite you to board. It's a fairly casual process-nothing as stressful as commercial flying. Some things to note about Amtrak in general: * The trains are often late-download the app to monitor it's status-that is usually pretty accurate * The roomettes are tiny, but private. If you want to sleep in peace without anyone around you, it's a worthy expense. * While they say that ID is required, I was never asked to show any. * There is no wifi on the train. Spotty cell service, depending on where you travel. Bring a book. All aboard!

When these guys say they'll get you to Vail, they mean it. Our flights were so messed up that we…read moreended up missing our connection into Eagle and landed in Denver instead at 1:45 am. Guess who the only person waiting at the luggage claim at 1:45! Our driver, Dani, that's who. Even though we made so many changes (due to a cancelled flight and then a horribly delayed one) Get2Vail rolled with all the punches and did everything they could to get us to our hotel. The driver was professional and friendly and drove like a champ so late at night. At the end of the weekend, the driver picked us up and took us to Eagle Vail in one of the company's Escalades and my husband and I realized then and there, we're never driving to Vail again. This will be the only way we want to get to Vail from now on. Thank you Get2Vail for all your flexibility, quality & professionalism!

15-20 minutes and they never cancel. Keep these guys in business. I was very grateful to get a ride…read moreon short notice on a cold frigid night. Go all the way up, with High.

Pre booking worked great for the ride from the hotel to the restaurant. On the way home, the…read moredispatcher booked the driver for another ride that interfered with our pre booking, so we were stranded at the restaurant and had to call other companies to secure a ride back. Obviously extremely disappointing and unreliable. What was explained to us on our initial booking call was not honored or followed through with at all.