I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.

My family has bought 6 vehicles from this dealership. Each experience better than the previous. Has…read morenothing negative to say about this place or anyone who works there. All salespeople we have dealt with went above and beyond to help us buy the vehicle we were looking for. Highly recommend place to go if you're in the market for your next vehicle. Will absolutely be going back to purchase additional vehicles when that time comes.

**Gateway Toyota -- Lost a loyal customer**…read more Gateway Toyota and Sales GM Anthony should be ashamed. We have been a loyal Gateway Toyota customer for years and have referred numerous people to this dealership. A significant reason for that loyalty has been our sales associate Tarek, whose professionalism, transparency, and straightforward approach made every transaction a genuinely positive experience. That goodwill was squandered in a single interaction with Anthony, the general sales manager. We visited to purchase a vehicle based on an active listing on the dealership's website and brought documentation of that listing with me. Anthony refused to honor the advertised information and instead attempted to upsell options that were not part of the original listing. After I left, the listing was quietly altered. That is not a misunderstanding or a miscommunication. That is a breach of trust, and frankly, it calls into question the integrity of how this dealership operates at the management level. Because of that experience, we will not be returning, nor will we continue recommending the dealership to others. It is a genuinely unfortunate outcome, because salespeople like Tarek are precisely the reason customers remain loyal. It is a shame that one decision by management is what they will be remembered for. [Zero stars for management, 5 stars for Tarek.] [Edit] Anthony claims they can't sell any car without "an appearance package", which cost ~$3,570, which oddly enough, using price tracking sites, they have added and removed since first listing on their site. Overall they had over $5000 on dealer adds, which they wouldn't consider negotiating AT ALL. Well done Anthony! Stay away from these bait and switch tactics. RUN, don't walk, away from Gateway Toyota. Greg, you lost a loyal customer and a recommendation source. Word of mouth goes two ways!

Clinton was very helpful and was able to close deal on SUV that met our payment requirements…read more This is eighth vehicle we have purchased from them over 15 years.

I have bought three (3), vehicles from Auto Lenders, I have referred so many customers and I have…read morepraised the Auto Lenders Team, defended at times also. I ran into a car issue, transmission to be exact on Friday, February 20, 2026. I called Auto Lenders to have the service team look at it, diagnose and possibly repair. When I called the service department, I was asked the usual questions. My name, contact number and I was asked was the service for the Honda or Jeep? I said neither it is for the Subaru Outback. He asked if I had another number possibly? I gave an old number nothing came up. He asked if I was sure that I bought the Subaru from Auto Lenders, where I advised I did and it was my third (3) vehicle that I purchased from there. He then asked if I had the VIN which I gave him, to my surprise and his; he informed me that the VIN was still showing to be on the lot and not purchased. I said Sir I bought this car from you guys in June of 2023. He then said he needed to speak to the finance manager and would call me back, because he was showing that I purchased a Honda CRV. I was SHOCKED! I have never had an issue with Auto Lenders; the sales team was always helpful, not pushy and respectful. However, this is not sitting right with me. How could someone mess this up? I did call my auto lender, Capital One to verify they had the Subaru Outback information and they do and I also double checked the DMV records. The service guy would not schedule an appointment until this was fixed. My car was not drivable and I called back to speak to the sales department to see if I bought an extended warranty because I could not remember. It was the first time I encountered an Auto Lenders salesman pushing to purchase a vehicle. I advised him I still owe $17,000, the car was not drivable and I live 35 minutes away, can they help with a tow? He said if I purchased another vehicle, yes. What about getting the car looked at to be serviced? No. I understand clerical errors happen however for me the consumer, this is a big mess up. Although the paper work is now corrected, I believe someone in the corporate office should be aware of this error. I am an Office Administrator for a radiology company and if a mess up like this happens, it is imperative that I know and correct the issue. I have since taken my car to a transmission shop where it is being replaced. I never received an apology from anyone, no manager called me to explain anything, and the stress this caused was intense. In the past I have bought a 2012 Honda Accord, 2015 Jeep Patriot and 2016 Subaru Outback, all from the Toms River, NJ location. I hope this error never happens to anyone else and I hope your team, ensures the double check data while inputting.

We at least another truck from Lester glen. Excellent experience, staff was very helpful, able to…read moreget a price that I could live with. I highly recommend This dealership for a leasing a truck.

Mike Hawkes and his service department team are outstanding. Not only did they go the extra mile…read moreto fix an issue with a used car purchased from the dealership (not a GMC), but the level of communication, attention to detail and timeliness were amazingly good. Thank you.