i have been coming to this tubbys since 2011 (its now 2018 and its my first review of this place).
if you have to deal with the old man, then prepare yourself for bad customer service.
so if you go on restaurant.com, you can BUY "$5 off of $10 purchase" coupons for $2 out of pocket each. you have to read the details on restaurant.com because each tubbys has their own rules about using these coupons.
when i first used this coupon in 2017, the old man told me that the coupon could only be used once a month. in order to cross the $10 minimum purchase, i made my large chicken and broccoli sandwich a "deluxe" (making it $11 so i could use the $5 off that i paid $2 for). so, no problem, i used it twice, each time a month apart. when i would pay, i would get the coupon ready so that all he had to do was click "use coupon" and take my discount. after he did that, i noticed that he would scroll thru my phone quickly seeing the other coupons that i had - which i had nothing to hide but felt insulted that he thought i was so dumb that he could go thru my personal phone right across the counter right in front of my face...its NONE OF HIS BUSINESS WHATS IN MY PHONE.
anyways, that left a sour feeling in me but today i thought that since i paid for these coupons, i should go back and use another one at tubbys - same sandwich (on wheat bread), same everything...(its about 6 months since i last went to that tubbys)
this time, he did the same thing with my coupon and scrolled thru my phone slyly peeking at what else was in my restaurant.com account. here is the conversation we had:
him: oh when you use this coupon, i cant accept credit card. you have to use cash because otherwise we dont make any money.
me: i have done this other times and have always used credit card before.
him: (looking at my wallet) you have cash but i will make a one time exception. next time you have to pay cash when using this coupon because i dont make any money from it.
me: well these rules arent mentioned anywhere on the website, and you never told me this before. if you dont make any money from it, then maybe you shouldnt participate in all of these programs.
him: ok i will remove myself from these programs just because of you.
me: you dont have to worry about me because i am not coming here anymore.
him: great that is fine. have a good day.
me: you too.
already angry, i got home to see that he made my sandwich on white bread. just to see how his reaction would be, i decided to call him and see if he would insult me more:
me: im the guy who came in with the coupon...what bread did i order my sandwich on?
him: let me check...it doesnt show any bread type here.
me: well i definitely said 'wheat bread'...i remember this and always order on wheat.
him: ok well maybe i made a mistake or maybe you didnt tell me.
me: ok so what can you do about this?
him: bring the sandwich back and i will replace it.
me: no thanks.
im just putting that phone call in there for transparency, he was not dumb enough to keep insulting me over the phone, to his credit.
but ya i dont wanna have to deal with him ever again. he has other workers there (son, daughter, and other employee) who are very nice but this guy is a nightmare.
so i guess i wasted my money on these PLYMOUTH TUBBYS coupons on restaurant.com. if you go there, just be aware that you might have to deal with this old man who does not value you as a customer no matter how long you have been buying at his location.
on another note, the MICHIGAN AVENUE TUBBYS with the drive thru are totally awesome, cheaper, and their sandwiches taste WAAAAAY better too...just wish they were closer to my house.
goodbye forever, PLYMOUTH TUBBYS!!! read more