Great company. They sold us a duplex in Tucson in 1982 and my husband's mother lived in one side…read moreand EMS took care of the other unit. When she passed, EMS took over total management of both units and has done a fantastic job for over 40 years. We just sold the unit and again, EMS took care of the sale. They are a very honest, hardworking and knowledgeable company and they have exceeded our expectations for service in every way. Our renters also appreciated EMS as the landlords! THANK YOU EMS. Helen

The worst experience. How are they still in business? From start to end their Realtors are the most…read moreunprofessional ever.

According to the manage, they are responsible for nothing. Condescending towards owners, slow to…read moreact in urgent situations and deny accountability for absolutely everything. The way my neighbors were spoken to with the homeowners association. Meeting with associate manager present is atrocious. Apparently she can't do anything about anything. If they are two dogs, she can send a letter and that's all. However, she's not going to send that letter because she think anything. My neighbor has a leak and she won't send a to make sure that it's not a main line. She will not rule out, even though my is saying that it is a main line, refuses to acknowledge that she has any responsibility, the company has any responsibility to go in and assess the situation. , the company has any responsibility to go in and assess the situation. I've never seen anything like it. And believe me, as a community of homeowners this is not going to stand. We are not going to accept it. She'll be hearing from us frequently. Roofs are leaking, floors are leaking, basic around important issues are being ignored.

UPDATE: please note the response below- I do not wish to email back and fourth with this company…read moreanymore as they have answered nothing- I have been asking for a call, because the emails go nowhere. For example, I emailed asking why I received a notice about weeds in my front yard, I asked if they could send a photo with the violation because I did not have any weeds in my yard and I wanted to make sure it wasn't a mistake. They emailed me back and describing what a weed looks like- I've included the picture below- this is why I feel like I am wasting my time emailing and want to speak to someone. I have been asking for a CALL since October 16th to explain why I continue to receive fraudulent charges on my account. They have reversed the charges but no one has made the time to actually call me. I have made the time in my schedule to speak with them, but some how in over a month, not a single person from this agency can return my phone call. What are we paying for if there is no one to speak with when we have concerns? I have gone in person to their office, emailed, called- and still no response about why they keep making "mistakes" and charging my account extra fees.

Beatrice P. has been absolutely amazing! She has helped me with so many situations over the years…read more From arranging roofers, to fixing appliances, getting landscapers, and help with moving, etc, etc...That's for my rental property. She also helped me find the house of my dreams! I moved many times in my lifetime and "B" has been the best Realtor/Property Manager I ever had!

AMAZING! I loved the little time we rented with genesis. Unfortunately they did sell off to Blue…read moreFox Property management . all I can say that was the worst decision ever. I had the worst worst time with blue fox and everyday wished you never sold to them. Or possibly someone else. Moral of the review. Great company. As a tenant and human bein. DO NOT ever sell off to blue fox again!! (for future reference) again LOVE Genesis!!!

We recently filled out an application for a rental property in Tucson. They require that all…read morepeople, over the age of 18, fill out the application. So that meant our son, who is a freshmen in college (just graduated from high school last year) had to fill out an application as well. He is living with us to save money and only have to pay tuition. My husband and I both have credit scores in the 800s. Our son, who really doesn't have any credit yet due to his age and recently graduating high school, does not have any credit right now; therefore, his score is low. They denied our rental request due to our son's credit score. FYI, we spent $55 per applicant ($165 total) as well as $60 for both of our pets' "application." Also, our realtor reached out as well, since we recently sold our house, to help us with this situation. This company refuses to call our realtor back and he has called three times. This is extremely unprofessional. I do not agree with this policy, especially since there is no way to fill out another form to explain the situation. However, even if I did understand the policy, they should be more up front with the information. When we emailed the representative about our 19 year old son still living with us, she could have easily told us that there was a high chance we wouldn't get approved due to our young adult son not having a credit score. DO NOT DO BUSINESS WITH THIS COMPANY!! They will take your application fee(s) and not have any cares about extenuating circumstances or any customer service decency.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

I strongly recommend avoiding anything listed by Fenton Investments…read more My father would say this place is like, "putting lipstick on a pig." Don't let the charm of the building fool you--stay away. Yes, the Academy Lofts is a beautiful old stone building in a historic neighborhood. I was drawn in by the high ceilings and tall windows. It looked great at first. But once you move in, the problems start: Plumbing is a mess. My dishwasher broke almost immediately and stayed broken even after being replaced. A year later, they finally discovered the real issue was the plumbing. The garbage disposal never worked, and the sink broke twice--I waited weeks for maintenance both times, with no way to wash dishes. Maintenance is elusive. Requests go unanswered for days or weeks, and problems linger far too long. Management is unprofessional and hostile. They rarely respond, and when they do, they're combative and insulting. I've been parking my new car on the street for five months because I lost my gate clicker--and they refuse to replace it. Safety concerns ignored. A hornet nest above my door grew to the size of a dessert plate. I was stung twice before they finally removed it--a month later, after multiple emails and calls. It's back now. I notified them over a week ago. No response. Bottom line: This place is mismanaged, neglected, and not worth the headache.

It is my intent for this to be a fact-based, living review based on continuous interactions with…read moreFenton Investment Co. It will be updated based on an ongoing relationship. In each update, I will state the previous rating and an updated rating. I am doing this to create transparency around Fenton's processes and to give the reviewee credit where credit is due over time. Application Process This living review begins with a two-star rating ("Could've been better") based on my experience with the application process. My partner and I viewed two Fenton properties: one located in Armory Park which was a bit run-down; and another very nice property in West University. We submitted an application for the latter and were approved. Fenton requires submission of a holding deposit at application stage via money order. We submitted this, along with our application forms and medical documentation for an assistance animal directly to their office in Oro Valley. We submitted our application on a Friday, and it was approved on Monday. This was a straightforward process on our end. The week we were approved was a busy one for us, as we were both leaving on out-of-state travel. The application form states that a lease agreement must be signed within 48 hours of approval. This can be done digitally and did not pose a problem. However, they require the balance of the security deposit and first month's rent to be submitted by cashier's check, which was not possible for us on this timeline. We communicated that we could sign the rental agreement and requested a week's extension on the submission of funds until we returned to town. This was refused on the basis that it was against policy. I pointed out that application form does not state that funds are due at the time of signing the rental agreement, and they responded with details about internal processes and timelines not previously communicated to us. This escalated to Steven Fenton, who ultimately agreed to grant the extension. In a separate issue, the medical documentation for our assistance animal was overlooked and not noted in the rental agreement. The Fenton application form does not have a section for including information on any service/assistance animals or pets, only instructions to attach a request for an assistance animal. We followed these instructions. In a conversation with Steven Fenton, I was asked why I didn't declare a pet on the application form -- this was because there is no section or check box to do so -- and that they would have to assess whether our assistance animal should be treated as a pet for the purpose of imposing fees and pet rent. I responded with information about the Arizona Fair Housing Act, explaining that the responsibility of classification was not their decision. He conceded this point and suggested that we sign the rental agreement as-is, adding our assistance animal later. I declined this suggestion. Fenton redrafted the lease, adapting their standard pet agreement for the purposes of an assistance animal. I received legal advice that one of the clauses was not enforceable under FHA law and requested that the document be updated. They responded that they did not feel changes were necessary, then agreed to make the change upon my response that I'd received legal advice to the contrary. It is notable that Fenton ultimately agreed to grant an extension to submit the funds associated with executing the lease, redrafting the lease to include an assistance animal, and redrafting the pet agreement. However, these were all rife with conflict. I wonder how much more trust could have been established had responses been dialogs rather than arguments. We are moving forward on the rental with very cautious optimism. At this stage, we are fearful of retaliation based on the bellicose responses we received around exercising our tenants' rights. If you are entering an agreement with Fenton Investment Co., I strongly recommend familiarizing yourself with your rights and documenting communications. We were assured that most of their tenants are happy, and we are open to giving Fenton Investment Co. an opportunity to move forward with us positively.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

The best property management I personally have experience! I have been with them for over 5 years…read moreand have nothing bad to say! Office personnel is so sweet and professional

Update: James ended up getting ahold of us and he was understanding and helpful in letting us leave…read morethis place. Thank you James for taking the time to hear us out and coming to an agreement. I hope changes truly happen around this place. But from the looks of it it would have to be James to step up and do i

We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

They don't keep office hours and when they are supposed to be in the office it's locked and no…read moreone's there the phone is all A.I and when I called it took several minutes dealing with automated system to be answered by a dude who was literally asleep 3 seconds before answering the call and who couldn't help with anything

Marni Allen is nothing short of astounding. She recently sold three properties for me in what is…read moreNOT a seller's market. A few specifics- 1) She's diligent. She just WORKS. All I had to do was kind of let her loose. 2) She makes it EASY. A couple of my places needed some painting and make ready. She just handled it all! She dogs down any information needed. She even visited the City for info on my behalf. 3) She is a GREAT COMMUNICATOR! THIS is where other realtors failed me. One guy even blamed me (when I fired him) for making his job hard-- but he'd never communicated this to me along the way. Marni tells you what you need to do to reach your goal. But she's not pushy and she'll work with you. 4) She's responsive-- usually within minutes. This works really well for me. When some issue or question is in front of me I'd much rather get it DONE than have to keep checking messages and emails or worse forgetting it altogether. 5) She has a deep network. She knows various vendors with good prices. She also doesn't hesitate to ask colleagues for their perspective. 6) She's fun. I could live without this for sure-- but why not ENJOY the process. We spoke very frankly and had some laughs along the way. All in the service of getting results. Real estate transactions are too important to leave with a lesser partner. Go with the best. Thank you Marni!

These guys are the worst. Kept my security deposit and screwed me on a bunch of fees. Threatened to…read moresue me and never did because they know they wouldn't win. Bums