Bought 2 timepieces with them. At first they took care of you well, promised My sales informed me that he will get the watch that I like but I had to buy another watch first, later on I bought another one and he said I should buy one more to get the watch that I want. I dont like when they used Sales tactics and lead you to buy more and more but not the one you want. Could be honest at the first place disappointed read more

I came in not knowing too much about the brand. Trent took extra time to really dive into the history of the brand and showed me a few watches that would fit my lifestyle. I will probably come back and get the watch that caught my eye but his expertise and professionalism really warmed me to the boutique experience here. read more

Great customer service ! Go see Matthew, very helpful. They are more than happy to let you try on multiple watches.

Mark gave great service, attentive and friendly welcome. Seating area to try on some watches or have a beverage while you're shopping. There's a nice display of their metal origins and flexibility to fit any activity. The series of watches are shining, shimmery, splendid. Their designs are a must see for the watch enthusiast. Located in the second floor head towards the carousel and take those escalators. Free parking throughout the plaza. read more

Tudor Boutique - Watches Near Me - Costa Mesa, California

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Tudor runs the same gimmick as the Rolex brand. Basically there's a small handful of favorite customers they sell their new releases to. For everybody else, they say they'll take your information and put you on a "list". There is no list. They'll never call you. I guess if they won't let me buy a watch, I just won't. read more

Whenever I'm in South Coast Plaza, I pop by the Tudor boutique to see if Lawrence or Mark is in. Even though I'm not purchasing a piece each time I visit, just saying hi and catching up for even five minutes makes the whole experience worth it. Truthfully, out of all the sales associates working at various watch boutiques/authorized dealers I've visited across LA County and Orange County (irrespective of the Tudor brand), Lawrence and Mark are the absolute best not only in terms of brand/technical knowledge, but also building actual connections with existing and prospective clients. I initially met with Lawrence, expressing my interest as a beginner watch collector/enthusiast and how I was interested in the coveted Black Bay 54 Lagoon Blue, having debuted a few months prior. Unfortunately, it's still a highly sought-after piece, so I was only able to express my interest, but he did have one in the back that was allocated to another client, which he let me try on. He also let me try a few other watches like the Pelagos 39, but I expressed firm interest in the Blue Lagoon and made it clear I wasn't in a rush. I stopped by two months later and, instead of speaking with Lawrence, I was introduced to Mark Flores. At the time, he was very kind and reaffirmed my interest in the BB54 Lagoon Blue, describing in more detail how the allocation process works and how not many units have been shipping to the boutique, especially due to the Switzerland tariffs. A few weeks passed over the thanksgiving holiday, when I was actually gifted a Lagoon Blue from a family member. I brought it into the boutique on a Friday afternoon and met both Lawrence and Mark again, along with Angelina. Mark quickly and accurately sized my bracelet, showing me how the T-fit adjustment system works. We all had a lovely conversation--not only about the Lagoon Blue, but also about our interest for watches in general (what's next on our wishlist, current pieces, pieces we find interesting/cool), hobbies outside of watches, and so on. For once, I actually got to learn about them as people and not just as an "extension of the [Tudor] Boutique," compared to all the other sales associates I've interacted with across various dealers and boutiques. Lawrence and Mark are amazing folks, in and out of Tudor. They aren't pushy in the slightest, offer you an unbiased perspective/opinion, and are always down-to-earth people eager to strike up a conversation with a passionate client. I highly, highly recommend you seek one of them out. I haven't had experience with the other sales associates, and have only briefly interacted with Angelina collectively with Mark and Lawrence, but I'm sure they're great as well. read more

I bought a Tudor black bay 41 ml blue dial for 4,446$ as brad new last month and I want to the return after 3 days and they said there is no return because they adjusted to the wristlet which they did it not outside even though they said they don't except return and I ask for manager, he wasn't on duty anyway I went there again after couple of days and the manager took the watch right away he said it has scratches first I did not wear the watch at all and how the manger knows right a way scratch points.probably they know the watch and they sold me as scratch watch... all I know is here is not place that you should buy the watch they don't have return policy and they are selling used watch just be careful... And the seller person name is Mark,, read more

Tudor Boutique - Tudor black bay - Watches Near Me - Costa Mesa, California

I visited this Tudor store last year and worked with Trent, he was very helpful and assisted me in purchasing two tudor watches, I spent $10,000 on this transaction. Since this transaction I have attempted to purchase other watches but trent has gone missing. I have been texting him for months asking for assistance. Keep I mind this was the sales person that had helped me out before. I was worried that Trent no longer worked at tudor so I stopped by and was greeted by Andy Pham, he told me that Trent was indeed still working at Tudor and had the same phone number. I then told him if he could tell Trent I stopped by since he was off the day I went. I since been texting and calling Trent with no reply. The messages are sending and are being read but I still get zero replies. I understand people get busy but not replying to 15 messages in the span of 6 months is ridiculous. I am a watch collector who collects and enjoys watches. Tudor is a great brand whom you can simply go into a boutique and revice fenamanol service from and actually be able to buy a watch I visited this Tudor store last year and worked with Trent. He was very helpful at the time and assisted me in purchasing two Tudor watches -- I spent around $10,000 on that transaction. Because of that positive experience, I've been trying to make additional purchases through him. Unfortunately, since then, I've reached out to Trent multiple times over several months and have received no response. After not hearing back, I stopped by the boutique and was greeted by Andy Pham, who confirmed that Trent is still employed there and has the same phone number. I asked Andy to please let him know I visited, but even after that, my texts and calls continue to go unanswered -- despite showing as delivered and read. I completely understand people get busy, but going 6 months without replying to roughly 15 messages feels unreasonable, especially to a returning customer who genuinely wants to make another purchase. I'm a watch collector who truly appreciates Tudor as a brand -- one that typically offers excellent customer service and accessibility compared to many other luxury watch brands. I'm honestly confused and disappointed by this situation. I don't know if I did something wrong or if there's a misunderstanding, but I would really appreciate someone from Tudor Costa Mesa reaching out so we can resolve this. All I want to do is continue supporting the brand and buy another watch for myself and one of my employees. read more

Trent and Lawrence are simply the best. They epitomize the ideals of going above and beyond with white glove service for their clients. I couldn't be happier with my latest visit to the Tudor boutique or my latest addition to the collection. read more

Tudor Boutique - Tudor Black Bay Monochrome Sub on 5-link bracelet - Watches Near Me - Costa Mesa, California

I just picked up my 79363 S&G with a champagne dial Chrono! Many thanks to the Costa Mesa team for their professional service and for creating a consistently pleasant shopping experience. I always feel welcomed, and their clear communication has been excellent in managing my expectations. read more

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Went in just to browse and ended up leaving with a Pepsi GMT Opaline dial . Kudos to Mark and the Tudor team for their amazing & friendly service . read more

Tudor Boutique - Tudor GMT Pepsi Opaline - Watches Near Me - Costa Mesa, California

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Just bought my first watch here from my wife! They have cool and nice warming welcome with the Champagne! Thanks to Lawrence he's very accommodating and a cool person! He will answer all the questions that you have. We will definitely come back! read more

Tudor Boutique - 1926 S&G - Watches Near Me - Costa Mesa, California

I am not sure about the "friendly staff." I do most of my watch shopping at south coast plaza but they are worse than the Rolex in terms of friendliness. I visited the Tudor boutique about 5 times and out of 5 times they never greeted me once. When I finally got their attention, they seemed uninterested in selling me anything. I asked if they had a certain watch I'm looking for and they replied yes and tried to walk away. So I asked, well can I see it? Then they replied ok and showed me the watch and didn't spoke a word. Didn't try to sell or educate me about the watch. No nothing. I wouldn't leave a review if it was the same staff every time but ALL STAFFS are like this based on my experience. I love the brand but not this boutique experience. read more

Superb customer service, good atmosphere, and quality products were some of the many reasons why I chose to purchase from Tudor. I eventually chose to buy a Black Bay 58. Thank you Angelina for making the process of purchasing a watch as wonderful as it was :) read more

If I could leave ZERO stars I would. Asked to be put on the list for a watch and when it arrived didn't get a call. Followed up and they said sorry sold out. Yeah if you are looking to buy a watch don't go to any of the shops owned by Bucherer. Horrible customer service, garbage follow up. Absolute waste of time. read more

Another fantastic purchase experience from the Tudor Boutique at South Coast Plaza. Trent is a rock star and Michael is amazing. They provided exceptional customer service and made the experience special from start to finish. Every visit to the boutique is incredible thanks to the friendly staff. Trent and Michael - thank you both for all your help and support. I look forward to my next purchase! read more

I had the pleasure of working with the sales associate Mark. Excellent customer service and product knowledge. He knew all about the different models and movements. I would definitely buy from him again and recommend him to anyone looking to buy a luxury watch. read more

Extremely professional service. I had nothing but the best time shopping for a Tudor Black Bay. Mark Flores and the entire team were welcoming and friendly. They showed me a bunch of models and provided options. I walked away super happy with my purchase and wear it practically everyday. Their follow-ups were the cherry on top. This is the best Tudor store I've experienced in California. read more

Tudor Boutique - Watches Near Me - Costa Mesa, California

I have read from several articles that Tudor is becoming more and more favorable over its sister brand Rolex. After my experience at this boutique, I am starting to believe that there is a strong argument to make that case. Lawrence was day and night compared to the three Rolex employees I met with at the South Coast Rolex boutique. While the Rolex employees were cold and, in some ways, condescending, Lawrence was welcoming, helpful, and easy to get along with. While Rolex employees just stood there and answered questions in a sharp and concise manner, speaking with Lawrence was like talking watches with a buddy. After conducting business, I left Tudor looking forward to my next visit there (whenever that will be), unlike the Rolex store where I left feeling like the AD could care less about me. Lawrence made my sports luxury watch buying experience truly amazing. I will be calling him for all of my Tudor needs! Additionally, for those curious about wait times. All three Rolex employees gave me the vibe that I'll never get a call from them. Even for a Datejust. From Tudor, I wanted the popular and sought after Pelagos 39. I expected a wait time so that was no surprise. The surprise was that the wait time was only two months! Based on my experience, how can you not start to believe that Tudor is becoming more favorable than Rolex? read more

Tudor Boutique - Tudor Pelagos 39 - Watches Near Me - Costa Mesa, California

Shout out to manager Michael, and Trent who helped us along with the whole staff, they were exceptional. My wife and I walked in to check out the chrono panda and ended up buying it since they had one available. The guys even gave us champagne and chocolate to celebrate our anniversary early along with a small gift. Needless to say this wont be our last watch. read more

Tudor Boutique - Chrono panda - Watches Near Me - Costa Mesa, California

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Hi Tudor South Coast Plaza Business Owner: I've tried many, many times to reach out to Michael. Angelina and other staff had me write my name and contact number on your famous white card. Not one return phone call. NONE! Moudar sold the watch to me. I bought it and put it away for about 2 months in a corner untouched and unworn in its original black box. I wore to size only. By the way, I left the original plastic on the dial. Never peeled it off until 2 months later as I said to myself it was time to wear the BB Chrono. After peeling off the plastic at night, I began to look at the beautiful chrono dial, but to my disappointment I noticed a small light blemish on the dial between the 57 min. marker and the T in Tudor. I know nothings perfect, but that imperfection must not be on the dial! I explained to Moudar the situation and he said bring it in to show the watch maker. Watch maker checked with his loop and I kept advising him you can not see the blemish under the strong bright white light in the store. It has to be a softer indirect light. I'm not crazy, I do see it at my home in the softer indirect lighting. Too add my daughter could see the blemish also. Just wanted to make sure I was not imagining the blemish and had my daughter check. To add Michael was of no help whatsoever! Did not even try. Nothing at all!! Your watch maker was also rude and advised me he could not send the watch to Tudor since he could not see the blemish. I repeated it is there. Your watch maker also advised if he sent the watch to Tudor and they don't see the blemish I would be charged for the service and shipping. He also suggested I take my brand new unworn BB Chrono to Rolex in Los Angeles. The watch maker said they may have equipment there to spot the blemish. I was floored when he told me this!! Take my brand new watch to a Rolex service center. This is the truth. I wouldn't know how to make this up. I still have all my texts between Moudar and myself basically advising him of the same. I want my fellow watch lovers to see how this Tudor boutique treated me who spent $5k and was planning to purchase another watch specifically the Pelagos. After I was mistreated and ignored I met Rose at Tourneau again, she previously was at Tudor during the Tourneau remodel, but she's actually a Tourneau sales professional. She remembered me when visiting the Tudor boutique looking for Michael. No surprise, he was not there and Rose had me fill out the infamous white contact card. As expected, no call from Michael. After some time passed I visited the Tourneau boutique and saw Rose again. I took the opportunity to share my extremely poor experience with the Tudor boutique and the Michael experience or there lack of. Rose consulted with her Tourneau store director Wei Lah Poh and I was contacted by Tourneau Regional Director Alberto Molina. I explained as I am here my issue and although he was professional, he advised they would send the watch to Tudor for inspection since so much time have passed. Not really my fault as I communicated my issue with Moudar and then abandoned. I had requested for an exchange. I do not want a brand new watch to be operated on. Especially and unworn watch. So again, watch lovers check your Tudor purchase carefully. After 7 days you will end up like me. seriously READ YOUR RECEIPT FOR EXCHANGE AND RETURN terms. I learned a lesson and I want my fellow watch lovers to love and enjoy their time pieces. Just be aware of the 7 day return policy. Thanks for the extremely poor experience Tudor South Coast Plaza. It's left a very bitter experience! Do you want to talk still and resolve the defect? I don't want my watch operated on. I still have all my text messages with Moudar. If not, no need to respond. My time dealing with this is worth more than the watch. Thank you for reading my review and for replying. It's the honest truth. read more

Have to post this review as a shout-out to one of Tudor SCP's team members: Mr. Trent. For whatever reason, every website/social media app has been showing me more and more adverts for watches. One watch that consistently captures my attention is a bronze variant of the Tudor Heritage Black Bay. While spending the evening at South Coast Plaza mall, I noticed Tudor had their own store. And despite it being outside of my budget, I decided to walk in and see if they had it available for viewing. I instantly received a gentle, friendly greeting from Trent. He happened to be wearing a Black Bay himself. When he asked if there was anything in particular I was looking for, I showed him a photo and he took me right to it. He laid it on the table for me to handle and admire, answering the dozen or so questions I had for him. He patiently waited as I searched my phone for some sub-$1000 Seikos I've been looking at as well and even educated me on how those watches operate. Trent is a kind, respectful, young professional with a true passion for watches. Despite knowing that I was only in there to look, he cared for me as a human more than anything else, even extending an invite to come back and chat anytime. Trent... thank you for the conversation and for allowing me to share my appreciation of a beautiful watch. If I ever catch a break, I hope to come back and buy that watch from you. Cheers read more

As a fan of Tudor and having owned a couple l, I was excited finally stop by the boutique. I've been eyeing a watch since last year but I know it wasn't realistic to expect the watch there so it was merely to check the place out. I was greeted by Lawrence Renada and what a pleasant experience. I initially saw the FXD on display and casually asked "this isn't for sale right" knowing it's a hot piece. He said I was right but could get it for me. While I tried it on, I just casually asked how many Pelagos 39 have they gotten in. Again shocked he said we have one that you can check out. I'll wrap it up by saying Lawrence is an asset to the boutique and made the experience incredible. I'm realistic when it comes to getting certain watches but Lawrence treated me so well and did not play any games regarding what I truly wanted. read more

If you're looking for a first-class and memorable experience when purchasing a Tudor, I highly recommend you visit the Tudor Boutique Tourneau. Last Saturday I popped in to inquire about the Black Bay 54, a watch which I've been eyeing since released at Watches and Wonders back in 2023. I was approached by Mark Flores (who's superb) about my interest in the watch. Unfortunately, they were out of stock, but Mark, a proud owner the Black Bay 54, let me spend some time with his watch and learn about his experience of ownership with it. I've yet to meet a Sales Representative who was as knowledgeable as Mark about the watch, its history, and Tudor. He met me where I was, didn't push other inventory on me and he asked about myself, what peaked my interest in the watch, my watch ownership journey, and spoke about the watch in terms of the feeling one gets when wearing it and how it ties in to the strength of Tudor. He ended up taking my details and stated that we could be in touch very soon. Needless to say, about three days later, Mark reached about receiving procession of a Black Bay 54 and was nice enough to overnight mail it directly to me (as I lived out of town). I couldn't be happier with my experience with the watch, Tudor, and speaking with Mark about a watch which I will cherish for years to come. read more

Tudor Boutique - Watches Near Me - Costa Mesa, California

Would like to thank King for helping me out with my watch. Very great service for start to finish, and genuinely cares about his customers. I start my journey by emailing them about a watch I was interested in and he responded promptly within 30 minutes after sending the email. He said the watch was not in stock but would let me know when it would arrive. I wasn't sure how Tudor goes about treating first time clients since some ADs make you purchase other watches before getting the one you want. But hands down one of the best experiences I've had purchasing a watch. I will be recommending my friends and family over to this AD. Keep up the hard work King and thank you again for taking your time to help me get this beautiful time piece. Glad to be part of the Tudor family and look forward to future purchases. I would highly recommend asking for Kings help when coming here. Very kind and professional. read more

Firstly, there's no doubting the beauty of Tudor's novelties, especially this year. They are killing it! It totally helps to have an AD who knows their stuff and treats you like a valued customer. Enter Lawrence, the consummate professional. Immensely knowledgeable and courteous to the point of nobility. Tudor was always a brand that had my curiosity. Thanks to Lawrence, they have my loyalty. Thanks to Lawrence and to Tudor for the amazing watch buying experience! read more

I was so excited when Tudor was going to open up at South Coast. I stopped by and spoke to Trent. Told him I was very interested in acquiring a Tudor Black Bay Chrono (reference #: M79360N-0006). He placed me on a waitlist. Well today I got the call. Highly recommend dealing with Trent! Thank you! read more

Tudor Boutique - Tudor Black Bay Chrono (reference #: M79360N-0006) - Watches Near Me - Costa Mesa, California

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I had the absolute best time (no pun intended) and experience at TUDOR. I went in October for the first time to eye a birthday present for myself and Rose was a pleasure to work with. She showed me multiple pieces and was very patient while I was deciding which dial color I wanted more. Sadly, even though Rose was not available when I went back in November, she left me in the very capable hands of her associate, Michael! As I knew I wanted to Black Bay with an anthracite dial and diamonds, Michael held the watch for me in advance and offered champagne while the bracelet was fitted. Fabulous experience and I will be visiting again soon! (hopefully!) read more

Trent was so helpful and got us the watch we needed. Wasn't pushy or forceful or used any "tactics." We will definitely come back and buy more from him and get more straps as well! Thanks so much! We love Tudor and glad there's a store in south coast now. The last one we got was from Australia! read more

Tudor Boutique - Watches Near Me - Costa Mesa, California

I visted the Boutique today to have the bracelet adjusted on my Tudor Black Bay. Trent said he could absolutely help me and was exceptionally wonderful. He invited me to sit down and provided me with a beverage while he made the adjustments. Trent was very professional and is a great ambassador to the Tudor brand. read more

We are so pleased with our experience. Lawrence was professional and knowledgeable and took wonderful care of us during our shopping experience. He listened to what my husband was looking for and made some suggestions, finding a timepiece that he fell in love with. We took a little time to think it over, and he was responsive and super helpful when we reached back out to finalize and take it home. We look forward to expanding our collection in the future, and would absolutely come back to work with Lawrence again. Thank you! read more

I've been in the market for a new watch for about a month. I made the trek to SCP to try on few and picked up the BB36 in blue and I absolutely love it. Moudar showed me the watch and it was exactly what I was looking for. Everyone in the store was friendly and I had a great time trying on a few other pieces. I recommend checking them out if you're in the area. read more

I was visiting the Rolex store to inquire about some of their models and also happened to stop by the Tudor store and have an amazing experience with Lawrence. The customer service between Rolex and Tudor is clear day and night. Lawrence even offered me something to drink while we chatted about the Tudor model and what is currently available. Definitely a vibe that I want to stop by again. read more

This was my first watch buying experience, Trent + Michael truly made it a remarkable one. If you're ever interested in a timepiece from Tudor - your time and investment at this AD will leave you happy. read more

Tudor Boutique - Watches Near Me - Costa Mesa, California

I was super happy that Tourneau changed to a full Tudor boutique. Been looking forward to it for a while. After finally coming into the store, I got to talk to one of the sales reps, Lawrence. Had a good conversation of what I was looking for and my timeline. I then dropped my number and ever since, Lawrence sent me text updates of any newly arrived stock I was interested in. After about two months, the stars aligned and got the text for the BB58 Black I was looking at. Went to the store same day and happy to say I picked it up immediately. Couldn't be happier with the service and of course the watch. The warranty is also a plus. I hope to come back again and pick-up another timepiece. Thanks Lawrence! read more

It was an impressive experience at this boutique during our purchase. Lawrence and the whole team were knowledgeable and very helpful. We spent hours looking and trying on several watches and not once were we felt pressured. read more

New boutique so I had high expectations. While shopping, staff was friendly but they use high pressure sales tactics - won't sell you the watch they have in stock unless you buy other watches to become a 'VIP' customer.....for a Tudor. This tactic gives Tudor and Tourneau a bad name. read more

Michael and Trent helped me out with my purchase of a 1926. They were very professional, kind, and knowledgeable. As someone who normally purchases watches online due to greater discounts available, this experience was 100% worth it. read more

Today was mu first trip to the Tudor Boutique at South Coast Plaza. I was very impressed with the shop, the inventory, and the employees. Mike, the manager was very friendly and helpful. I looked at several watches and told Mike I would comeback before noon to make a decision. When I returned at 11:55am, Lawrence had come into the shop. I had chatted with Lawrence on the phone, so Lawrence helped me make the right decision and got me fixed up. I highly recommend either of these two gentlemen for great service on an excellent product. read more