Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

Love this store.... it has wonderful consignment nooks ... set up with ideas to assure you a little…read morechange at home might be needed!!! Friendly warm staff and great great prices.... A MUST BROWSER!!

I absolutely love this store. It's kind of hidden and looks like it's part of the Benjamin Moore…read morestore next door. Many vendors with wonderful selection of new, vintage and antique furniture and decor. The customer service was fabulous. The lovely lady at the front even gave me information about where I could find pink depression glass!

I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1…read moreto ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE!!! I fear I will never see the $1000.00.

This is one of the best Bed, Bath, and Beyond stores that I have been too. It's always so clean and…read morethey have everything in stock. I always go in looking for something and buying more than I need! The employees are always so friendly and willing to do anything to help out!

Ollies is a hoot, no frills, but good deals. I have yet to…read morewrite a review for this location, thought I had. Hubby loves to shop, so I said let's go. He wanted tarps, and picked up a few items, I was in search of books, they have a huge collection. We got lost in the book area and hubby and I had lots of fun showing each other what we found! Way fun!!! I found hubby's favorite gummy bears. SCORED The check out was smooth, and the cashier was really sweet, nice folks working. The place was ravished in areas, very busy. Employees were all about straightening up.

Well well well. First and last trip to Ollies today, Knoxville, TN, 4:40pm, if Ollies would like to…read morelook up the POS employee I am amount to tell y'all about. It was my first time to Ollies and I was super excited. Started to fill my cart up, feeling the Christmas shopping bug and holiday spirit. Then I get to the rug section to look at a few rugs. A lady a few feet away from me kindly asked the young employee if he could help her look at a rug because it was under a pile. He looked at her like she asked him to dig to China on his day off, then he marched over and said, which one? I'll jut let you imagine his tone of voice. She showed him the rug and this is when I couldn't look away. He said, and I will quote almost exactly, " That is an ugly rug. You want that one, you actually like it? She said, "Well, I like the rug. He said, Whatever you want, but that's an extremely ugly rug. I couldn't help myself, so I had to ask if they knew each other. She said no. Shocked, I said, "If you were my son, I would give you a piece of my mind, you should never speak to a customer that way. A few men that were walking near me popped up and agreed with me. What a bitter miserable human being to want to speak to another person that way. He just smirked at us. I had to walk away because it was too crazy to confront any further. I said my piece. I was told there were no managers to speak with, so I am here. It's a shame, because I believe in giving businesses a chance to resolve issues on their own before going to the internet, but they don't care. I was super nice on the phone and told them I just need to make Ollies aware of the situation so that they could speak with the employee about his behavior or maybe he need to go home and sleep his anger off. Someone needs to have an adult conversation with that kid. Either that or he is trying to get fired or in a confrontation. I was born and raised in East Tennessee. People don't treat each other that way around here. That is what makes Knoxville so special. Okay, I have said my piece and hopefully Ollies brings up ethics and the importance of kindness in one of their meetings. It's the holidays people! P.S. I put back all the things that were in my cart and left. I will never be back. Zero stars

If I could give a lower star I would. Their sales lady told us that the furniture had a 5 years…read morewarranty that covered everything. We asked about cat damage, she said covered. We asked about stains, she said covered. So we spent $12000 on a love seat and recliner and 3 years later we ask them to fix the so called leather that started to peel like faux leather and they said its not covered. I called and talked to the manager and he said "Well Im sorry but there's nothing we can do " about their sales lady lying to us. NONE OF THE STUFF THEY SAID WAS COVERED, none, not one thing she said to us. So if you want good furniture, co anywhere but basset. The lady that blatantly lied to us works still at the Knocville Bassett location. Avoid this store like the plague unless you too want to be screwed over. Het at least I have a piece of shit love seat and recliner to look at every day. I will never buy from Basset ever and I will never recommend another person to them. Shop lay-boy, at least they don't lie to you and sell you junk! Dont make the same mistake we did. My wife crys almost every time she goes to the family room. We no longer use it regularly because we are afraid they will fall apart on us.$12000 hard earned dollars scammed from us. Thanks Basset for sticking behind your furniture! Thats sarcasm!

I bought a large light blue Bassett sofa I'm absolutely in love with!!!! It has down feather and…read morefoam in the cushions which makes it the perfect sofa for our media room. I originally planned on picking it up from the store and bringing it home myself with the help of a couple friends but we actually couldn't get it up the stairs! I was so stressed out and bummed and Bassett was very understanding and I was able to add delivery onto my existing order when I realized my friends and I weren't going to get it in. When the delivery guys came out, they were able to get the sofa in in about 10 minutes with no problem. It was unbelievable. Long story short, pay for delivery!!! It's so worth it because they know exactly what they're doing. The showroom is beautiful and clean and the staff is friendly and full of great ideas. The custom options are great and the turn around for everything is pretty quick too! Can't beat made in America either.

We always love to support local shops and this one is a gem! The staff are incredibly sweet and…read morehelpful and I always find the most unique special gifts!

Unfortunately, my experience at this boutique was very disappointing. I had found the store while…read moresearching online for a local boutique to purchase a blouse for an upcoming family photo. When I arrived, I asked one of the employees if this was KC Boutique, since that name is still displayed on the roadside sign and appears on Google Maps. I was told that KC Boutique had closed some time ago. What surprised me was that after explaining why I was there, no one asked what I was looking for, offered to help me find something, or really made any effort to welcome me into the store. There were three ladies working, and although one did offer to start a fitting room after I found several things on my own, overall I felt largely ignored. What made the experience particularly uncomfortable was watching another customer walk in and immediately be asked if she needed assistance, while I had received very little acknowledgment. I can't speak to anyone's intentions, but I can speak to how the experience made me feel--and I felt unwelcome, judged, and honestly a little belittled. I considered putting down the two items I had decided to purchase and leaving, but I went ahead and waited to check out. Even at the end of the transaction, I was the one who said "thank you" as I left rather than receiving a thank-you from the sales associate. It's unfortunate because the store does have a nice assortment of merchandise, including some cute clothing and baby items, although I found the prices to be on the higher side. I was prepared to shop and potentially purchase more, but good customer service and a welcoming atmosphere are just as important to me as the merchandise. I recently moved back to the Knoxville area after being away for many years, and I enjoy supporting local businesses. I really wanted this to be a boutique I could return to. Unfortunately, based on the way I was treated during this visit, I won't be returning or recommending it to others. A small boutique should make every customer who walks through the door feel welcome, regardless of what the staff assumes about them. A simple greeting, an offer to help, and a "thank you" when someone makes a purchase can make all the difference. I love to support local businesses and to give an honest review so people know if it's a good store to visit and shop at, but I have to say this was a big disappointment! Hopefully, the store manager/owner can make changes in how their staff operates the store.

Sweet Pea is a quirky, locally-owned shop that features a garden shed filled with beautiful plants,…read morestatuary, pots and planters, and anything else a green thumb needs to be happy. The prices are sometimes steep, but you are likely to find items here that you won't find anywhere else, so the price is often worth it (and you could always try to haggle!). If you're willing to dig a little, the main house offers a treasure trove of trendy boutique items intermingled with vintage finds. Be forewarned, though: Both the garden shed and the main house shop are jam-packed, so be prepared for visual overload. Just leave your oversized purse at home, take a deep breath, squeeze through the narrow walkways like a ninja, and keep your eyes peeled for the hidden gems. Sweet Pea is definitely worth the visit!

Adorable store!! Best gift ideas ever. My favorite area was the baby section. I don't have a baby,…read morebut their selection was adorable. I found a great baby gift.

Had interactions with several people and everyone on the showroom floor was excellent. I was…read moreoverwhelmed with all the choices and didn't really know where to start and with some guidance and zero pressure left some direction, samples and feeling good about the visit. The only not so good interaction was with the cashier...I really felt like I was putting that guy out by being shopping there. It was disappointing. I traveled 1.5 hours ; not sure if I will purchase from here or not. Great selection for sure. Gave me a ton of ideas.

Katie went above and beyond to try and help with a difficult situation. She then offered me an…read moreoption I didn't know I could do and have a sample sent out. She spent a good half hour on the phone with me trying every option she could to help and I am truly appreciative of it. I would give her 5's