My never ending travels with my never ending search for the perfect luggage lured me in today…read more Edward's Luggage is replaced with new ownership. Pretty much the same selection of high end products. I been thinking of a 18"RIMOWA carry on. The very knowledgeable sales associate (same fella from Edward's) explained that Louis Vuitton purchased the company about a year ago and some of the sizes are no longer in production. He did check if it might be available, but nope. I appreciate his attention and willingness to help. Of course, RIMOWA luggage starts at $750.

Hunting for a new overhead carry on that will accommodate all airlines foreign and domestic without…read moreworry I had my work cut out for me. With each Airline having their own rules, weights and dimensions I had to go as small and as light as possible. After hunting at a few other locations I was directed to Innovation in Walnut Creek. Thinking I knew what I was looking for I was introduced in Christopher who knew which questions to ask me. As we pondered my concerns, likes and dislikes we narrowed it down to exactly what I was looking for. Very grateful to Christopher for being tolerant, patient in my search. We were lucky we bought their last two of Eagle Creek Expanse Hauler at $110.00 each. He recommended we pack it to make sure it will accommodate our needs. As we did and love it we will not need to return it in 30 days. After I dismissed the need for wheels and hard cover I was sold. Thanks Christopher for having and finding my new travel companion.

I purchased some beautiful Christian Louboutin shoes from a consignment shop that needed the tips…read morefrom the heel repaired. They fixed them and had them looking brand new within only 1 day!! I will be back!!

They made my 20 year old dance shoes new again! No more scuffs and completely resoled. Not only…read morethat, but they got it done quickly enough so I didn't have to miss a class.

Going out of business. Great prices, intelligent owner to help assess your options. The parking is…read moremetered around there, but not too hard to get.

This store is still amazing, and always hard to leave. It's been years, and I still feel the same…read moreway. They have something for the entire family! WHAT A GREAT PLACE TO SHOP!

What!? An entire store just for luggage?! Finally a store for those of us who:…read more 1- carry around a lot of baggage 2-like to jam-pack our day 3- come to the mall to escape 4- can't tie shoes and take an unexpected trip 5- are leaders of the pack 6-only have time to cruise the mall 7- want a quick getaway 8- desire an action packed evening 9- enjoy a trip down memory lane 10- are in a stormy relation-trip

This place has really great customer service. Which is very rare during Christmas shopping season…read more They have some pretty cool items also. Will come back here when I need more sports jacket or luggage.

I love love love this Macy's…read more My husband and I were shopping last winter for a great Gatsby roaring 20s party. A woman who worked in the men's section, by the name of Perla, helped us. We would not have known how to sort through all of the brands and styles of suits and tuxedos. She listened to what we needed and gave us her expert opinion. We ended up buying what she suggested and also got a very nice Men's winter dress jacket. It's felt like such a blessing that she was there and could help us. Months later, my son was visiting from college and needed a new suit for a wedding. While we were on our way there, I was thinking about her and hoping that she was there. She was at the counter and was able to come and take the time to help us. We found him a new suit, shirt, and a pair of shoes. I'm so impressed by how she was able to cut through all of the noise there and help us find something that worked for our needs. She's very kind and helpful. And I appreciate that She offers her opinions. It felt like having a personal shopper guide us. That matters a lot, especially I think in this day and age because often stores don't have that many people helping on the floor. If I hadn't worked with her before, I would never have known that I could even ask somebody to do what she did. She took the overwhelm out of the shopping experience. I give her five stars! Perla represents something rare and valuable that reflects well on Macy's and I wanted to share my thoughts about my experiences with her. I also felt like nothing about what she suggested was over the top and we actually chose to buy more than she suggested. It didn't feel like she was pushing merchandise on us. I mean, I am the one that went looking for her because of the way that she was with us the first time.

Stopped in just to walk around but saw they had a great sale on jeans. Quickly found what I was…read morelooking for and the 40% sale has me sold. The best part of the experience though was the help I received from Tanya in the Men's Department. She was kind, welcoming, and made sure I had the best experience possible. I don't live in the area but next time I'm here, I hope she is too!

I went to the store to make a return and had a very upsetting experience with one of the…read moreassociates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect.

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

This Ross location is one of my favorite in the area. I try not to visit during lunch or dinner…read morehours because the parking lot is full from all the other restaurants in the area. One of my favorite things about this Ross location is that it's cleaner and more organized than the other Ross locations. Also, it is located in Walnut Creek, which means that the tax rate is less than the neighboring cities which makes your good deals even more affordable! The buyers at this location, have a better eye than some of the other locations and you're able to find really good deal sometimes on really nice items.

Lots of toys and pet items…read more In a slower strip mall that is more quiet which might be a plus. Store floor could use a little mop action but other than that friendly people work here. Probably the best place to buy rugs for low price. I ran my hand through them and thought about how my pig pig would have loved them.