Old Navy is one of the underrated stores in the Veranda Plaza. the inside view and ambiance and unmatched, with a clean and hygienic location with everything perfectly stocked. you are checked up on and the customer service is great i came for some jeans, and i found some great deals read more

Old Navy - Women's Clothing Near Me - Concord, California

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I must say the place is clean well organized but when it comes to the pricing, there is something going on because please explain to me. How is it that an item is 19.99 with a discount and you get the receipt and it comes to 22.99 and no discount not on one item but on two. They are overcharging and who knows how long this has been going on for. What a bummer had to return everything. read more

This Old Navy at THIS LOCATION is one of my very favorite places to shop in this area. More than all the other Old Navy's in the East Bay. This is my first go-to for clothes. Well stocked, well defined areas for kids, women, men, accessories etc. Their brand and styles are great, but not too "out there" or boring. I would say clothes are fun and practical. Value is important - Old Navy clothes wear and wash well...but the time they wear out, the style is out of trend anyway. Clean, bright, safe and no crime worries. Not hectic like at Veranda. Always the best customer service here! read more

Great store for reasonable priced clothes! I especially love to take the granddaughters here as so many good options! I many times order online for the tall selection. read more

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There is never a line here for the most part. Of course the dressing rooms are closed so don't count on it. The line moves swiftly for checkout read more

My husband and I popped in Friday evening for a few last minute Christmas gifts. You can't go wrong here. They were having a big sale, so you can get great gifts without breaking your budget. I ended up buying a lot of pj bottoms. They were under $6. I couldn't just leave them in the store for that price. Pj's for everyone this year. The checkout process was also very efficient: the staff was very friendly and helpful. I haven't been to Old Navy in years- but now that its back on my radar, I will be back. read more

Old Navy - Women's Clothing Near Me - Concord, California

Old Navy is still in business even though there is one in Veranda. Oh well. More shopping for me. This location still get business. I guess people don't mind having two Old Navy not far from one another. read more

I went here on Saturday and struggled to do a return. I had to come back on Monday and I cannot thank the very nice manager enough for helping me!!! She was so awesome and helped me through the process. I am thankful she was there. Thank you so much. read more

This store is always hot & the dressing rooms are a sauna. Not worth it. Employees are pretty snotty too but for some reason the dressing room employees are the sweetest! Store is clean and organized but no bathroom & not a puff of air in the dressing room so I will choose another. They did provide hand sanitizer coming in which is a plus. I paid $4 for bottled water! What?! I was desperate but really? read more

They have a good selection of items and the store is relatively organized but the staff seem more concerned with trying to get you to sign up for rewards or a credit card than provide actual customer service. I know most stores are now encouraging self check out now but when I visited yesterday the cash wrap was totally closed and you could only use self check out! I found it quite annoying that there's a perfectly good cashier directing people how to use the checkout and where to put hangers correctly and having to remove sensors rather than actually ringing people up! They were having a big clearance sale and all of the items were tagged with sale stickers but not ONE of the 7 items came up as the sale price when I scanned them. The girl said she couldn't fix that at self checkout so I left without buying anything. read more

Love this new location at The Veranda on Diamond. What befuddles me though is they have this location then have the original location in the Willows Shopping Center next door. Perhaps they're phasing out the one in the Willows? Who knows. The new rendition of this discount clothes powerhouse I feel is much better laid out then its predecessor and they seem to be much more 'well-oiled' at the registers to get the waiting patrons out as soon as they can. I was able to find what I needed in the sizes I needed without having anyone look in the back. The staff are all so nice and helpful as well, can't say I ever felt that way at the Willows location. Whatever they're doing, I hope they keep it up because I know I'll be back for those awesome deals! read more

I do like the location of this Old Navy, however super annoying that they don't have any carts. The past two times I've stopped in they have no carts so I end up leaving since shopping with a little one is impossible without a cart. But the other Old Navy across the way does! So head there if your like me and need a cart! -Also didn't like seeing a big nasty spider crawling on the ground under some dresses. No thank you! read more

I agree with the other folks on the parking situation here, it does suck! So I've learned to come here on off hours during the week instead. As far as Old Navy's go, this is my favorite location to shop at. They seem to have a good selection of stuff as well as more well stocked than their other locations in the bay area that I frequent. Also, the staff here are super friendly and I rarely have to wait in long ass lines like I do at their Dublin location! read more

If I could give 0 stars I would your customer service is horrible....never coming back And next time lady "manager" try giving a sincere I'm sorry and not laughing and yes I did call you a dumb bitch as I walked away... read more

Old Navy - Seriously been on hold since 10:07 its 10:40 who knew it took that long to answer back on if you found my hat.... - Women's Clothing Near Me - Concord, California

Super CLEAN and ORGANIZED... i have t been to an old navy that looked this good in YEARS!... and i used to do visuals for the company so i know all about it.... this store was sized, organized, clean, well stocked even the plus size section which is often neglected in all retail stores was impeccable...THE CLEARANCE was sized and color coded ... literally made me want to spend money as soon as i hit the dooor... which i did... because i didn't feel like i was digging for stuff or stepping over clothing and fixtures... the store is a nice size.... only downfall was there wasn't much infant boy clothes which is what i went in there for butttt i more than made up for it with purchases for myself lol ..... i would drive out of my way to shop at this store most definitely... GREAT JOB TEAM!!! read more

They have reopened their bathrooms and dressing room. Masks still required. I still prefer to shop online at home, get it delivered or do curbside pickup. I only like to shop in their store to view clearance section or do returns. read more

I normally don't like shopping at Old Navy. It seems EVERY time I come, to any location, and day or time, the merchandise is disheveled and there is a line 30 minutes long at the register. I came here yesterday, though, and was actually pleasantly surprised! Everything was orderly and organized, and the line wasn't out the door! I love the sales that they advertise for on commercials. I came in here not really knowing what I wanted to get... No, wait, I take that back. I came in here looking for some dressy white flip flops or sandals, but ended up leaving with $40 worth of athletic clothing that was on sale. You know you're doing well as a store if a customer comes in looking for one thing and buys another! I'd come back :-) read more

It is Old Navy, you know what they have. If it is on sale it is a good price. Not on sale, a little on the expensive side. This store gets busy, so at times the displays can be a little disheveled. Not much different than Costco on a bad day. What did I learn today? This location could alway use a couple more employees at the check out. read more

Wasn't impressed with the customer service, the lady that checked me out was rude, couldn't even say your welcome when I said thank you, just rude read more

Visited this store on 11-29-21 when it first opened. Considering it was the day after the long Black Friday weekend, the store was clean, merchandise neat, and the availability of sizes in the men's department was impressive. It was in the best shape of any store I have seen recently. There were even sales people available on the floor. Consequently I was able to find and purchase more than intended, as the prices were also excellent. I was very impressed and left the store a very happy customer. read more

I like Old Navy. Actually, I like all the Gap brands. I'm a Banana Republic Luxe card holder which means I spend too much money shopping at Gap Co. I buy a lot of my kids' clothing at old navy. I normally shop online but I decided to hit the store since I had some extra time. They really don't have a great selection. Their staff, while mostly pretty nice, was pretty unhelpful. The manager, Renee was condescending. I just got bad vibes from her when she was in the dressing room and I told her a pair of shorts fit funky in the crotch. It's like she took it personally and started getting offended... Then she wound up checking me out and again, she was just a little condescending and off. When my receipt printed, an online survey offer also printed and she said to me, "Give us all 10's and you get 10% off your next order." Ya, um, I'm pretty sure you're not supposed to tell people how they should rate your store and I'm pretty sure that you get the 10% off no matter what you rate the store since corporate wants to know how consumers REALLY feel, not what you are telling me I should say. That was beyond not cool. I won't be back there unless I have to. read more

Excellent customer service! Although the only reason I put 2 stars is because the manager Brodie is so rude and he should get fired. I have watched him be rude To his employees that is so awkward and horrible. He is also rude to customers. Management needs to take a look at him and fire him or demote him. Lawsuit is going to happen cause of him. He is immature, rude and a very bad rep for the company. read more

Clean, well maintained and easy to peruse. I happened upon this Old Navy location because I had business to attend to in Pleasant Hill (something new by driving around but was equally charmed by the suburban memories I had left for the city) but given the fact that it was visible from the freeway, it was an easy sideline. Despite the fact that this mall seemed to have lessened in terms of attracting a healthy clientele (parking lot was 90% empty) I was pleased to find many spaces that included shade trees in the lot. After driving around the perimeter of this mall, I located the Old Navy awning and parked my car. I found this location clean, the racks sized accurately and even color coordinated right down to the tank tops, shirts, sweaters, and bottoms such as skirts and shorts. Wandering and eyeballing could not have been made easier. A good variety of summer clearance items (go before this Friday, apparently the additional %50 off ends) where I was able to locate several slouchy tank tops to wear layered (ah, the joys of summer) a drawstring khaki skirt, and a pair of jeans usually priced at $34.50......after the additional? $10.99 A cheerful staff that ran around the floor doing go-backs, sizing the racks and enough time to ring me up and wish me on my way. read more

I love shopping at Old Navy especially for my 4 year old daughter. They always have good prices and cute stuff on sale! What I did notice is if there is an item I like and not on sale yet, I go a week later and the price will be 30-50% off so I like to wait :) The staff are always friendly and helpful too! read more

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I love Old Navy, especially for kid's clothes. They have such cute styles at great prices. I like this location a lot. It's very clean and organized. Nice selection for women and kids. However, I went there last weekend to buy a gift for a baby shower, and they didn't have much stuff for newborns at all! Oh well. Still a fan of this store. read more

Ugh this place is such a disaster! The only reason I'm even buying anything is because I'm not in the mood to go from store to store. The clothes are disorganized, the only sizes they have are 0-4 and 12-16! The worst part is when I asked the girl, she acted as if I was crazy to be surprised! If you know you're going to run out of 8-10, then STOCK MORE. I had to dig through piles to find 1 available 8 and 10! Not to mention she directed me to 2 tables in the front as the only place they have shorts. It's barely July and you're already out of shorts?! I ended up finding a hiding rack in the back but it didn't offer much more. read more

Old Navy is not my Go-To Clothing store. But, I'm giving Old Navy 4 stars for a few reasons. 1) I've got two little ones - when they're babies/toddlers they go through clothes fast - you don't want to pay a lot. Old Navy's clearance section served me well. I'm talking 97 cent tops, $1.97 pants. 2) When I was losing weight I had to buy pants a few times over so my boxers didn't show as my pants slid down my bum. Old Navy helped me not go broke doing so. Clearance section - pants for like $6.97! 3) Today I had a half hour to kill and $8.00 left on an old gift card from ON. I wandered in. Clearance section - two basic tops: one for $1.97, the other for $2.97. So I got two tops and 3 bucks in my wallet. Pretty sure I can get a pint at some Happy Hour somewhere for three bucks. read more

Pants!! I found pants that actually fit my 10 year old! Hes going through the growth spurts so I try to find pants that I can take the hem out -- I found faux leather boots for 75% off. I was so amazed!! The best time to go is friday afternoon-1ish read more

It's your typical Old Navy. Lots of affordable clothes. Lots of people rifling through them....and mis-sorting them. Lots of clothes in the dressing rooms... that actually bugs me. Can't people just bring clothes back to the front when they leave? Decent amount of parking at the Willows Shopping Center, so you can get in and out quickly. read more

A mess. I am not a big fan of Old Navy's clothing except for their women's fleece pants. My pairs are very worn out so I figured we'd make a quick stop while running some other errands in Coco County. The store itself is pretty new, but it was a freaking disaster in there. Clothes strewn everywhere, with only a couple of clerks on the floor. Stuff was just showed in the racks with all the sizes mixed together. Since the store had only been open for a couple of hours at that point it's clear that they need to staff it much more heavily. I did manage to locate one pair of pants in my size, but gave up and left after I saw the length of the checkout line. No thanks. read more

I have never really shopped at Old Navy for the fact that I thought everything was too over priced. But since then my husband and I have picked up things for our daughter and to my surprise we found cute things, that were on SALE, which was a major score for me! This location is really clean, although I can't say the same for the dressing rooms - ew. To avoid the crowd, go just when they are about to close (30 minutes) , this only works when you know exactly what you are looking for. If you need more time, go right after they open. The staff people are really nice and helpful during check out process..For the most part everything is organized and in order from smallest to biggest sizes. Other people shopping here seem to have the face of being stuck up but it doesn't have an impact on my shopping experience - just what I have noticed. There is a parking lot for three kinds of stores, Old Navy, Pier 1 and Jamba Juice, so yes it can get kind of crowded, which is annoying to most. The hours are decent and they don't close early, even on weekends. Glad there is one in my area so I don't have to drive a crazy distance just to get to this store. Clothing is durable, probably better and even cheaper than Forever 21. They always have cure shirts, bags, shirts and swimsuits (during summer season). Very pleased with the purchases and visits from this particular location. :) read more

This place always have good deals. I love going here. The staff are always helpful. Location is nice. Store is clean and organize.

I usually never go to old navy, but always seem to end up there the day after chrismas. This allowed me to get some good deals (nice jacket for $15, tank top $3) but it also made me deal with a ridiculously long-ass line. It was like a 15 minute wait, luckily the cashiers were really fast. I must say, there was so many employees it was a little intimidating, but I guess it was since the store was so crowded. Better than being understaffed. The staff were friendly =] Old Navy has somewhat cheap clothing and some marginally cute stuff. This store is definitely not for fashionistas, but I think we knew that. I think the prices have gone up a lot in the last few years. Still good to go there for basics, I suppose. Parking blows, get a ride. read more

I've never had a bad experience here. Not only have the staff gone above and beyond looking for garments for me, but they have even been so kind as to offer my little girl a piece of candy and discounts when I didn't come in with a coupon. The staff were very helpful and made sure I was having a good experience. Very cheerful and upbeat. The selection here is bigger than at the others I frequent and the store is really clean (including bathrooms). They have a wide range of clothing for kids and adults, more impulse items and jewelry. read more

I was at this store and left a VERY important necklace in the dressing room. A lovely girl who works there turned it in for me and I got it back ! ( I'm sorry if I butcher the spelling but I believe her name was Aundreen / Andreen ) anyway, aside from the bomb sales and awesome customer service I'm really impressed with the kindness and integrity of their employees. Thank you so much ! read more

Old Navy - Women's Clothing Near Me - Concord, California

i was looking for a specific dress and when i called, the girl i spoke to was really helpful and was able to locate the dress and put it on hold for me. i had called the emeryville location but they didn't stock the dress, and i had also looked for the dress in the dublin store to no avail, which leads me to believe the concord store may have a better selection, at least for this particular item. when i went to pick up the dress, i was impressed by the store's spacious layout and friendly employees. and when i went to try some things on, i was pleasantly surprised that there seems to be no limit to the number of items you can bring into the fittin room, unlike at other stores! overall a pleasant shopping experience. the store itself is a little hard to find because it's near the back of the shopping center, near cost plus and REI. i went on a weekday evening so parking wasn't bad, but i do agree that the design of the shopping center is a little confusing and non-intuitive. i think this'll be my ON of choice in the future! read more

I do not come here very often and now i know why. We came in today and my daughter wanted to try on some shorts in dressing room around 8:45 pm. They had blocked the enterance with a rail of clothes. We walked around and saw these quick stations or try on stations but they were full. Its a small little area with just a curtain for a single person to try something on. We walked back to dressing room saw a young lady and asked if the dressing room was closed she said yes. We asked if we could please try on two pair of shorts because the other areas were full. She said i can't store is preparing to close. The line was still a little long to pay and we hate buying things we may have to return so we put things back and left. Old Navy lost on our purchase! I did retail many years and customer service was always our main goal. Seems to not be the thing anymore sad to say! Everyone in a rush to go home or companies do not want to pay overtime. read more

I'm a long time Old Navy lover and since I was in the area for a lunch date with my guy, I stopped in here to have a look. The set up of the store was practically like a maze! It seems like every time I come in here the store is changed around a bit. It just makes it a bit more difficult to find what I'm looking for as quickly, but I manage. While I was in the store I couldn't help over hearing other customers voicing concerns similiar to my own. Some examples include -- "This place doesn't make sense!", "They don't sell adult clothes here?", "I can't get the stroller through there, I'll go around". Frustration was had by all. On the other side of it though, this place is always kept really clean and employees are always busy folding and refolding, and folding again to keep things that way. After I found a couple tops for myself I found a clearance top and fleece half zip for my daughter. Those 4 things came out to $56. The clothing (typically) lasts for a long time though and is well made. I gotta knock off a star for how strange the layout is though. If someone with a stroller had a hard time getting around I have to wonder how easy it would be for someone in a wheelchair to navigate. read more

I'm not a big shopper and I haven't been to Old Navy since probably high school but the customer service I received from their staff was EXCELLENT. Brief Summary -- Awesome location not far from freeway -- Awesome customer service -- Pretty good deals So.. I came here because I saw that they had cargo shorts for like $12. I couldn't find my size so I asked for help! My Mom always says "A closed mouth doesn't get fed." I believe it was Tiffany that helped me, I'm not 100% sure. But basically it was close to closing and she searched far and wide and found me 3 pairs of cargo shorts in my size! Exactly what I needed for a great price. I'm not sure when I'll be back but they've definitely earned my business! read more

Went in today just to browse, there were a over four separate employees I made eye contact with and no one greeted me or asked if I needed help. I went to the cashier to order a pair of jeans in short online to get the free shipping. It's partly my fault for not checking the cashier placed an order for low rise instead of medium rise. I called customer service within four hours of shipping and they couldn't guarantee they could cancel it. All around not a great shopping experience. read more