I don't have any complaints. Products are nice. Offered gift…read morecertificate on 1100.00 jacket and says it can be returned for any other item if wife doesn't like it. Place was small but well kept.

Owner is a very nice man and seems really knowledgeable. Clearly cares a lot for the things in his…read moreshop, which is commendable. Asked about a pair of gloves for a future purchase and he very kindly explained how they should fit, what kind of lining they had, etc,. The quality seems wonderful. Will definitely shop there when I can.

Great place and very kind. I had a designer wallet that needed to be repaired. Everyone there is…read morevert knowledgeable and easy to talk to. Genuinely kind. I will be back!

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

Outstanding job resoling my favorite boots. 1 week turnaround as promised and they look great!read more

Friendly but expensive. $35 to replace the back rubber/plastic tap heels on vintage Prada pumps?!…read more I normally take my shoes in need of repair with me when I visit friends in MX or Colombia so I know this would normally cost me less than $5 but I was still not expecting that much of a price hike just for the convenience of getting the shoes repaired locally! I took the shoes down the street to Old Towne Shoe and Luggage Repair--$30 for same service--still grossly overpriced but at least I'll have $5 more dollars in my pocket after the damage is done.

Best store evergreat customer service and great deals‍. You will find something to purchase that is…read morediscounted.

The staff (Sheine) is polite and professional. Very helpful and nice.Great customer service.read more

I didn't buy anything here (my wife did), but came in to see the new Gen 5 Smartwatches as I've…read morebeen reading a ton about them and was really interested in seeing it in person. Staff are usually pretty friendly in stores, but the woman that was in there when we came in really was just awesome. She helped me try out a bunch of watches (and my wife as well) and answered all of our questions as polite and as friendly as can be. I really enjoyed the experience of just being in there, and I very rarely have that experience in any other store (much less at an outlet). My wife and her sister picked up some jewelry on their 2 for $25 deal and we were happy to support a store with such great staff.

I was at Fossil on Sunday store# 8253 at Columbia mall. I had a fossil sport that to to long to…read moreload up the new data. So I needed a new watch that I had a warranty on it. At first I was getting a little irritated because I had to send my watch to get it fix and I had to pay for everything not good. But turns out that I was able to get a new and more upgraded Hybrid watch in store to replace my sport. Thanks to the wonderful help from Danielle and Ujala that made sure I was satisfied. And helped with everything. Very good job ladies.

I have been going to Marlow Shoe Repair for over 30 years. I find the staff to be friendly and…read moreprofessional. I purchase a lot of shoes and need to have heel plates on them as well as other services. There is always a line of customers because the service at this shop is top notch and not overly expensive. I travel 15 miles to Marlow Shoe Repair and will go to them forever.

Customer service is horrible. Quality of repair is poor. The person running the store blame…read morecustomer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings.

I have been wanting to look give away some of my nice clothes that no longer fit. I found this…read moreplace from a Google search. I called and spoke to Natasha. She was very sweet and told me she would happily accept my donation and allow me to browse the inventory to get something discounted. There were lots of cute clothing items, shoes, home decor, accessories, appliances, books, etc. She told me they just opened up about a week before. I appreciated their kind customer service and patience with me. I will certainly return and continue donating for the future. Thank you!!

From the owner: We are a thrift store and consignment shop with unbeatable prices! We have new, gently used,…read morevintage, antique, and collectible items. All of our items are in good to excellent working condition.

I've been to the Old Town location 2x now and most likely will not be returning anytime soon…read more Overall, it's pricey for most of the pre-owned items. You are not getting much of a bargain and may pay close to the same price brand new. This store is extremely selective accepting what you bring in. Despite bringing in clean, well-kept items (some have never been worn) very little was accepted, which made the experience feel like a waste of time. After reviewing most of their inventory on the racks, it was hard to understand why many of the items I brought in were not accepted. It may be the "manager's" bias as she inspected the items. She was polite in a very insincere way trying to explain to me what she would accept and not accept, which was all very random. Was that really her natural voice?!! Also, when I brought my items in they were pressed and neatly folded but were given back to me not folded, bundled together and wrinkled. I have a much better experience with TheRealReal.

I've been to the old town location twice now and both times I was so uncomfortable due to the mean…read morespirits of the young women working there. The first time I thought maybe I was just being overly self-conscious but this last experience tonight solidified that I will never return to this store. As soon as a customer left the two girls working started making fun of how the guy pronounced the name of whatever the designer was that his partner bought clothes of. And they carried on making fun of other coworkers, customers, friends of theirs, ex boyfriends, etc. I just felt so disheartened and uncomfortable and I hope one day, they realize that it's not really that cool or funny to tear other people down. Especially because half their conversation was how "funny" they are and need to do stand up and how they hate when other people think they're so funny when they're really not which was...ironic. I really never write reviews but this was something I've never experienced or wish to experience again. It made me so anxious that when I left they'd just make fun of me too, which I'm sure they did. I think this store has really cool, unique clothes and I love thrifting but I can and will do that literally anywhere else to avoid the miserably insecure rhetoric that I heard tonight.

The cobler offered me a reasonable Price. To put in a half soul for my J&M wingtip shoes. Very good…read morecraftsmanship...

Very knowledgeable and friendly. I would highly recommend their service. Willing to go above and…read morebeyond to please their customers