I don't have any complaints. Products are nice. Offered gift…read morecertificate on 1100.00 jacket and says it can be returned for any other item if wife doesn't like it. Place was small but well kept.

Owner is a very nice man and seems really knowledgeable. Clearly cares a lot for the things in his…read moreshop, which is commendable. Asked about a pair of gloves for a future purchase and he very kindly explained how they should fit, what kind of lining they had, etc,. The quality seems wonderful. Will definitely shop there when I can.

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

I carried my broken suitcase into the store and although I was the only customer inside, I felt…read moreignored long enough as to wonder if the man sitting down was a customer and not the repairer. He and the woman behind the counter were trading news. Finally, they acknowledged me, took a very quick look at what I wanted done, said it would cost $200+, and indicated it likely wasn't worth me paying to have it fixed since it would cost the same as a new suitcase. I needed a complete wheel replacement and asked about them fixing the collapsible handle that had started getting stuck. The cost for just the handle, oh my! I really appreciate that they didn't waste more than five minutes of my time. I didn't feel like they wanted any of my business though.

Outstanding job resoling my favorite boots. 1 week turnaround as promised and they look great!read more

Friendly but expensive. $35 to replace the back rubber/plastic tap heels on vintage Prada pumps?!…read more I normally take my shoes in need of repair with me when I visit friends in MX or Colombia so I know this would normally cost me less than $5 but I was still not expecting that much of a price hike just for the convenience of getting the shoes repaired locally! I took the shoes down the street to Old Towne Shoe and Luggage Repair--$30 for same service--still grossly overpriced but at least I'll have $5 more dollars in my pocket after the damage is done.

Best store evergreat customer service and great deals‍. You will find something to purchase that is…read morediscounted.

The staff (Sheine) is polite and professional. Very helpful and nice.Great customer service.read more

I didn't buy anything here (my wife did), but came in to see the new Gen 5 Smartwatches as I've…read morebeen reading a ton about them and was really interested in seeing it in person. Staff are usually pretty friendly in stores, but the woman that was in there when we came in really was just awesome. She helped me try out a bunch of watches (and my wife as well) and answered all of our questions as polite and as friendly as can be. I really enjoyed the experience of just being in there, and I very rarely have that experience in any other store (much less at an outlet). My wife and her sister picked up some jewelry on their 2 for $25 deal and we were happy to support a store with such great staff.

I was at Fossil on Sunday store# 8253 at Columbia mall. I had a fossil sport that to to long to…read moreload up the new data. So I needed a new watch that I had a warranty on it. At first I was getting a little irritated because I had to send my watch to get it fix and I had to pay for everything not good. But turns out that I was able to get a new and more upgraded Hybrid watch in store to replace my sport. Thanks to the wonderful help from Danielle and Ujala that made sure I was satisfied. And helped with everything. Very good job ladies.

Customer service is horrible. Quality of repair is poor. The person running the store blame…read morecustomer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings.

I would never come back here. The owner John said he didn't need the heel caps that came with the…read moreshoes because they use the same but you can see they don't have the same. Super bulky and I request for the high to be cut down per the owner advice but it doesn't feel like that was done when I wear the heels. The gummy's on the black shoes is black around the edges. The 4th picture is a shoe that I only wore once and the gummy on one of the shoe has a gap and the guy Chris who did it said it was my shoes which he seems to blame all of his horrible work on the shoes. I said then why does the other shoe not have a gap (see 5th photo). Last but not least my brand new nude shoes that I just got and never worn is absolutely ruined!!! The shoes are damaged with black shoe polish, scrapped up and the work done on it was horrific. I'm so disappointed and when I asked Chris about it he said it was the shoes fault. Photos 6 through 12 is a brand new pair of shoes worth $1100 and never worn but look at them now. I should have taken my expensive shoes else where and I regret ever going here or bringing them coffee/donuts. Never again!! The owner has the nerve to say I brought in nearly destroyed shoes!! Sir you are never there and I brought in two more pairs which one was brand new and the other one was worn once! I called the shop to speak to you and you are never there John and Chris never knows when you are coming in. You all ruined my shoes and I will be calling my bank to fight the charges.

I have been wanting to look give away some of my nice clothes that no longer fit. I found this…read moreplace from a Google search. I called and spoke to Natasha. She was very sweet and told me she would happily accept my donation and allow me to browse the inventory to get something discounted. There were lots of cute clothing items, shoes, home decor, accessories, appliances, books, etc. She told me they just opened up about a week before. I appreciated their kind customer service and patience with me. I will certainly return and continue donating for the future. Thank you!!

From the owner: We are a thrift store and consignment shop with unbeatable prices! We have new, gently used,…read morevintage, antique, and collectible items. All of our items are in good to excellent working condition.

My new go to shopping place! Whenever I am looking for a last minute outfit, this place always has…read moreso many options. The best part is that they carry high end and brand name items for such an affordable price. I've found many different items that were brand new and hard to find in the regular stores. The employees are always so nice and welcoming. They are always checking in to see how they can help while giving you the space to shop till you drop!

I've been to the Old Town location 2x now and most likely will not be returning anytime soon…read more Overall, it's pricey for most of the pre-owned items. You are not getting much of a bargain and may pay close to the same price brand new. This store is extremely selective accepting what you bring in. Despite bringing in clean, well-kept items (some have never been worn) very little was accepted, which made the experience feel like a waste of time. After reviewing most of their inventory on the racks, it was hard to understand why many of the items I brought in were not accepted. It may be the "manager's" bias as she inspected the items. She was polite in a very insincere way trying to explain to me what she would accept and not accept, which was all very random. Was that really her natural voice?!! Also, when I brought my items in they were pressed and neatly folded but were given back to me not folded, bundled together and wrinkled. I have a much better experience with TheRealReal.

The cobler offered me a reasonable Price. To put in a half soul for my J&M wingtip shoes. Very good…read morecraftsmanship...

Very knowledgeable and friendly. I would highly recommend their service. Willing to go above and…read morebeyond to please their customers