I had a really bad experience here, i bought $200 earrings that I had bought last sunday which i…read morewore once but the end piece is very loose and it fell off my ear. Thankfully I had found the pieces that fell but I went back (with my receipt) and asked a worker If anything could be done but the worker was very rude telling me I should have noticed how I bought it, that if i didn't like their products I shouldn't buy from them because everything is delicate and expensive, also he said I had " broken" the product myself and that there are other stores that i could have purchased from. I just wanted to know if there was any way I could have fixed the earring and paid for it to be fixed or switch it out. My product concern should not have been responded to in that form and I was really unsatisfied with this rude service .

Great shop. Friendly workers. Everything you need at a great price. I usually get my luggage,…read morewatches, tank tops, socks, cologne, perfume, toys, and small gifts. Everything is great quality! They been in business since 1990 and know how to treat a customer. Christmas is coming up so I'm gonna pick up some gifts for my family. Would definitely recommend this shop. Oh yea they do watch repairs and battery changes for a great price. 7 bucks per watch battery is what I paid. All the local malls usually charge me $20+! Not a bad thing to support small business!

We had a wonderful experience here getting a suit tailored for men…read more 1. Selection is huge Lots of choices for weddings, prom, graduation, musical recital, whatever you need, they have it. 2. Tailoring is available on site and it came out perfect. 3. Service and customer service in general was great, personable and friendly. We felt welcome and appreciated. I liked this place so much, we placed out 3rd order already. Highly recommend!

Horrible tailoring!!! Purchased my suit/tux from here in…read moreSpringfield, VA and I should've shopped around first before going there yet, the reviews were good. You cannot believe the reviews. I went the next day to pick up my suit, tried it on and I had hi waters for pants, lopsided jacket and the owner lis dba lawrence ​blamed me as if I did my own measurements and tailoring. I asked for a refund even though I was only advised of the no refund policy after purchasing the suit. He breached the contract. I asked where in the store is the policy displayed in plain sight? He walked one to the register and pulled from under some clothes! I gave him a chance to fix the issues with suit and it still came out horrible. Don't waste your time or money at this store. I'll be taking him to court!!!

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

I carried my broken suitcase into the store and although I was the only customer inside, I felt…read moreignored long enough as to wonder if the man sitting down was a customer and not the repairer. He and the woman behind the counter were trading news. Finally, they acknowledged me, took a very quick look at what I wanted done, said it would cost $200+, and indicated it likely wasn't worth me paying to have it fixed since it would cost the same as a new suitcase. I needed a complete wheel replacement and asked about them fixing the collapsible handle that had started getting stuck. The cost for just the handle, oh my! I really appreciate that they didn't waste more than five minutes of my time. I didn't feel like they wanted any of my business though.

This is a HUGE place for sewists, and they have competitive prices. I love coming to this store for…read morenotions and fabric. I'm not a quilter, but their quilting section has a vast selection. Don't miss the bargain bin as I've found many great fabrics there.

What a gem!! I would describe this store as primarily a "discount fabric store", the way Ross, TJ…read moreMaxx, and Marshalls are discount clothing stores. Almost all the quilting fabric is $8/yard (some is $7/yard, licensed fabric is $13/yard, and Liberty fabric and Kate Fasset fabric are $10-14). I come here every time I'm in the DC/Virginia area to stock up, I highly recommend this store!!

I go here for silk flowers and event planning materials. Good prices and they have always explained…read morewhy the prices increased whenever they did. Owners are cool as ever. They employees always helpful when making selections or needing items they may need in the back.

This wholesale place is small, but you can find what you need. If they don't have it, they can try…read moreand get it for you within days. The staff are friendly, but the owners sound rude, but you gotta understand English is their second language, and I assume they're Asian. With all the respect, they do sound rude, but they're helpful and have to do their living too. Before paying, make sure you have the correct colors or items. They won't negotiate prices, so don't get upset on the way they will respond.

Just came from Luggage Plus with 4 new Briggs and Riley bags. Kevin is the kind of guy it's a…read morepleasure to buy from. Knowledgeable, passionate and honest. The luggage bought is TOP tier and the experience was great. They have good selection of high end bags as well as less expensive stuff. Highly recommended!

very poor business practices. I went to return an item and the tellers was very rude. wanted to…read moreknow why I couldn't keep the item. themn I finally convinced him to give me he return and refused to give me a receipt. I have no confirmation that I made a return. don't buy your luggage item elsewhere. will be calling credit card company to place a bad review. why are they still in business

Very pleased with my order and the customer service…read more Received my order sooner than expected, no delays. Responded to all of my questions in a timely manner. Very professional. Also good quality. Will be ordering again.

I am extremely disappointed in our treatment, the lack of professionalism and the constant…read moredismissive behavior that we were rendered on Saturday May 2, 2026. An experience that was supposed to be memorable, ruined by an employee who was more concerned with upselling a used tux than helping my son find something for his first prom. The lady that was there was kind and welcoming. Unfortunately we were helped by an older man who had locks and glasses. Never did extend his name. (Edit looking at other reviews his name may be Dew or Drew) When we first got there it was super busy. This is understandable considering the size of the store and only two employees on the floor. My family and I patiently waited for 15 minutes to let the man know why we were they, in which he says we are late prom people and we should have gotten a look together weeks in advance and that the rental requires 30 days in advance and they would not be able to receive it. We were told we would have to find something in the store , he points to a rack against the wall. I was under the impression that these were rental tux's. He never took time to explain any of it. After being there for another 45 minutes of waiting to get help because he kept saying he would be with us but then taking people who came in after us, we finally got to the point where he talked to me and told my son to try on the tux we found. It was perfect. Looking at it, it didn't need anything done. Mind you I'm thinking this is a rental because there is not a price on it, the size tags are ripped off and you can visually look and see it's been worn, not to mention the bow tie in the pocket. When my son comes out of the dressing room, he ignores my kid and has small talk with a lady who came in with her kid. When he decides he is finished with the conversation, he looks at my son, and says ohhh you found something. It's $450. I said this is not a new suit and where do you see $450 because there are no tags on this and the size patch was cut out, this tux is worn. I said I thought this was a rental? He then says well the rentals are basic, I can go get you a catalog and walks off again. I am highly upset and I wanted his first experience to be special. It was not. Trying to support a black owned business and got treated like a peasant in the process. The funny thing is, if he knew who I was and what I did for a living, I guarantee he would not have done all of that. Treat people right! You never know who could be a blessing to you. I really do hope the owner reaches out to me. I would love to have a conversation. I have attached pics of the "basic tux" we wanted and the timeframe on the website that we would have indeed gotten the tux on time. Update: I wanted to reach out to them on their business page on Instagram to let the owner know about the interaction. I will include photos. I was blocked from their page after sending the message.

Sadly, I cannot recommend this business. We were excited to support a Black-owned establishment,…read morebut unfortunately, their commitment to genuine customer service is lacking. While they do have some amazing employees who clearly care and do great work, the leadership and ownership do not seem to share the same dedication to customer satisfaction. Their selection of tuxedos and suits is extensive, which is a definite plus. However, if you plan to rent a tuxedo, be prepared to pay around $250, plus a $160 deposit, with a requirement to return the rental the very next day. For that $250, you receive only a jacket and slacks--no shirt, shoes, tie, vest, or pocket square which makes the value questionable. At that price point, I strongly recommend investing in your own tuxedo or renting elsewhere. Many other places offer complete tuxedo packages (including all accessories) for under $200, with a more reasonable 2-3 day return window and a stronger commitment to valuing your time and money. #SadButTrue