1. Turbos Direct

    1. Turbos Direct

    0

    Glendale, AZ

    Turbos Direct

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    Deer Valley Trailer

    Deer Valley Trailer

    3.8
    (39 reviews)

    Customer service was AWESOME. That ladies in the office were friendly and efficient. I pulled…read moremy trailer to the back gate and the techs were there to greet me and check out the issue with my boat trailer. They did a quick electrical diagnostic. The whole repair took less than 2 hours. The cost was very reasonable. I strongly recommend this place if you need work on your trailer.

    I had a very disappointing and unsafe experience at Deer Valley Trailers. I brought my trailer in…read moreto have the jack repaired. The team had me remove my off-road vehicle from the trailer, they took the trailer into the shop, and then later placed the trailer back onto my vehicle -- but did not latch or secure it. This was never communicated to me, and it is not stated anywhere in their paperwork. Several employees stood outside and watched while I began loading my off-road vehicle back onto the trailer, and no one warned me that the trailer had not been secured. As soon as weight went onto the trailer, it shifted forward and hit my SUV, causing damage to the rear of the vehicle. When I brought this to their attention, the business took no responsibility and said it was "their policy" not to latch trailers, even though they still placed it on my vehicle. The owner, Mike Pauly, also showed no interest in helping resolve the situation. While I acknowledge that I should have double-checked the latch myself, I reasonably expected a professional trailer shop to communicate safety risks and not return a trailer to a customer in an unsecured condition. The lack of communication and accountability was extremely disappointing, and I would caution others to be very careful when doing business here.

    Turbos Direct - autopartssupplies - Updated July 2026

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