Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past services to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too. read more

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to believe I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali read more

Thank you Javontay!!! Got my brother a car within his budget in a couple of hours 10/10

Don't buy from them it will take them 3 days to detail and get your car ready then when you return In the future because you didn't wanna wait 2 days before taking your car home and then they expect you too leave the car there all day and with a 1 year old saying here all day isn't a option thanks for the gross car read more

DO NOT GET ANY WARRANTY ! Total SCAM! I have bought two vehicles at this location. I was super happy with my 2024 TRD and decided to trust their warranty. I purchased all the warranties and just alone the TFS protection cost 2,395 which I was told would protect all my sensors. 2 years after owning my vehicle, it was not starting and I was stranded at a parking lot on a Sunday. My fiancé came to test the battery and it was completely dead. We purchased a new battery and the vehicle started but all the lights were going off. We took it to the dealership and they advised the sensors needed to be reset and that the warranty would not cover because we changed the battery instead of Toyota. They advised if we would have brought the vehicle everything would have been covered including the battery. I expressed how they were closed & it was a Sunday which is why we had to change it and they still proceeded with charging a 190 fee to reset the sensors. I am so disappointed. So far all the warranties have felt like a total SCAM. The sells person will make it seem like you are paying for your peace but that is not the case AT ALL. I even purchased their tire protection and when I had a nail in my tire they said it didn't cover patches. What's the point of paying thousands of dollars for a warranty if at the end they will charge you for simple things ! read more

I and my family, have been using Avondale Toyota for years. Mark Broughton is great, informative and really helpful. Service department is easy to use and relatively quick. I always feel well taken care of here, and I trust them for all my automotive needs. read more

I recently had an experience at Avondale Toyota dealership that I feel compelled to share. I went in for a routine oil change, but it turned into a more complicated visit when they discovered a part that needed replacing. While the wait was longer than I had anticipated, I was pleasantly surprised by the level of customer service they provided. The dealership offered to cover the cost of my lift to and from the store, which was a thoughtful gesture that alleviated some of the inconvenience. Additionally, they provided me with a rental car while waiting for the part to arrive, ensuring I wasn't left without transportation. Overall, despite the initial delay, the staff at Toyota dealership made the experience as smooth as possible. Their willingness to accommodate me during a potentially stressful situation truly stood out. I would recommend them for their attentive service and commitment to customer satisfaction. read more

If you are in the market for a car I highly recommend!!! We came in with low expectations as we are first time buyers, credit wasn't that great and we had a low down payment and Steven made it happen for us! We left the lot with a 2025 Kia K4 LXS 9,000miles and we love it! Big thank you to Steven for making this happen for my fam! read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

(Update) Impressive dealership! I'm glad I chose Avondale. Erwin my Sales Rep was wonderful! He always had solutions, a calm, kind, professionalism and willingness to make sure I was happy. Scott Aguilar, the GM, was patient, informative, and accommodating while I was trying to understand the loan processes and pay off reimbursement. He even covered my lunches and provided a complimentary rental car. Roberto in Service, Joanna in Rentals, Caleb in Financing, the Greeters were all fantastic! I felt very well taken care of and Avondale proved they had my back 100%. They stepped forward with the utmost integrity and traded in the 2 prior Rav4's I declined, offered upgraded trade-in pricing, then found the right vehicle for me. I practically met everyone at the dealership in the process. Fantastic employees. I can tell Avondale takes good care of their staff as everyone I met was happy, courteous, and impeccably professional. I love my new Gold CPO 2024 Rav4 XLE Hybrid! Thank you Avondale! read more

I leased a brand new Corolla from this dealership in Sept 2021. I subsequently financed it through the same dealership after the 3yr lease termed. 2 months later I refinanced it with a real bank and saved 1.5% interest rates. The sales person was the only reason why I went to Toyota of Avondale. I learned via repeated poor and unacceptable service experiences that this dealership is only good for sales. After receiving a free 2yr or 20,000 miles maintenance package as part of the new lease, it appeared the service department only followed recommended car manual guidance instead of using common sense on the condition of the vehicle. That reveals ignorance. Also, why schedule an oil change for a set time but have to then wait over 2hrs for it to be serviced? That's a waste of my time and shows poor time management on the part of the service department. Yes, I requested emails and phone calls from the service manager and never received contact. This reveals poor customer service. 4yrs after purchasing the lease, now I'm receiving text and phone calls from this dealership regarding "free" $25 gift cards and free oil change coupons...if I head over to their dealership. It's not free it's a promotional advertisement because they never corrected the known issues during the prior years. If it were free..mail me the gift card or oil change coupon but then again I doubt their service manager has corrected poor business behaviors. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

This is for Ivan Flores! He is awesome! Helped me with the last 2 car purchases! Always patient and knowledgeable! We not only recommend Toyota for a vehicle but we would strongly recommend you see Ivan to get it done! read more

After posting this review, I was contacted by Maria the Customer Service Manager. I expressed my disappointment in her company and told her that I never got the prior service reports or the warranty info on the new tires that were installed on the truck. She did send me a "CARFAX" report that showed only 2 of the 4 service reports. I asked for more info and for her to check their records! NEVER GOT A RESPONSE! THIS IS EXACTLY WHAT I MEAN WHEN I SAY "POOR SERVICE." read more

Javontay is a good sales man but is only out to make that sale, I traded in a beautiful Kia forte GT and got a Corolla. Since day one no one went over the contract with me, or explained I would need to do the registration myself until a week later. So apparently you guys could have done the registration in California for me, instead you are pointing fingers with an email and putting it on the finance company when they have nothing to do with it. charging $599 for documents when you didn't do anything for me! Worst Toyota dealer ever! And I got charged for a maintenance package I don't need since I'm out of state! Such a hassle this car has been so not worth it. Would love to return it! What they are doing is FRAUD! Going to report this! read more

Roberto was amazing friendly, kind, and thoughtful. A big help throughout the process answered all my questions and helped fix my check engine light issue. Overall a great experience read more

I bought a 2025 Land Cruiser a few months ago. The dealership was all about bragging how they take care of their customers. Fast forward to now. The vehicle that was supposed to get 23mpg overall actually gets 14-16. The math on this works out that I will pay $14,000 more for gas over 10 years at 15,000 miles per year. The dealership refused to help. They said this performance was within specifications. Their customer focus was shown to be an absolutely sham. They got their money and couldn't care less that the customer got screwed. Avoid these people like the plague. What they say during the sales process is a lie. read more

Avondale Toyota was an excellent experience from top to bottom and I appreciated how their model set you up with a single point of contact from beginning to the end. My sales manager Manuel Mendoza contacted me through email, cell, text and met me at the front to discuss my needs and wants. He explained their business model of selling at MSRP and not including dealer add ons that many others have done during shortages to increase margins. Throughout this process I felt taken care and trusted them way more than any other dealer in Arizona! Avondale Toyota and Manuel were completely transparent on their inventory, promotions, and pricing something that you can get at other places after 2 hours of negotiating if at all. Examples off the top of my head would be Avondale showing me the MSRP that was actually MSRP unlike Right, Camelback, Earnhardt and Berge who stuffed between 3K-15k in add ons to vehicles like the Prius or Corolla and try to force you to buy a vehicle they showed you. There were no high pressure sales tactics or games played here! Not only that Manuel was highly knowledgeable about the cars and took the time to make sure his info was correct. I even got to try the BZ4X XLE BEV suv that really surprised me. They blew me away after a week of terrible visits and messaging with other Toyota dealers. Def check them out if you're in the area! read more

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Arrived 10:30 for an 11am appt on 2/28. At 1:40 pm I enquired about my car as I was given a 1:30 completion. At 1:45 I was told it hasn't even been seen yet. They told me it would be next in line. Horrible Service going on 4 hours. This is unacceptable. My whole day spent waiting at the dealership. They did offer to top my gas off when completed. I don't recommend this dealership and will go back to Camelback Toyota. Much further away but way better service. read more

Thank you to Elizabeth Taveras for helping my husband and I with our purchase. She was very honest, helpful and attentive to us on all of our requests in a quickly manner. Every question I had she walked me through it and over explained the process. I highly recommend and trust reaching out to Elizabeth. Thank you read more

I've traded out my cars twice when I first started out with a car, I loved both my Corollas. I unfortunately had to switch out due to my little brother getting taller and needing help to go to football practice. I came back 3 years later to switch out my car once again and thanks for Scott Aguilar and my salesman Anthony Martinez I was able to get the perfect car my 2026 Toyota Camry, one I know I will have for the rest of my life! I recommend coming to see Anthony if you're needing a new car, he will recommend the best ones and will help you in any way he can. Thank you Toyota Avondale for getting me back into the cars I've known to be reliable and amazing. read more

Q. Today I stopped in and wondered the showroom for 10/15 minutes and nobody wanted to talk to me. I approached a young lady at a desk and she asked if I had an appointment. I said I was interested in a Toyota and would like a brochure. She simply said "we don't have any". I asked about the man that had been so helpful before and she said "he left". So, I left. read more

Awesome and quick experience with Maribel Johnson. Maribel made everything understandable as a first time buyer and made everything so so easy! I highly recommend coming and making an appointment with her! I recently went to Tempe AutoNation Nissan! Where I was not giving good customer service. Had my credit ran two times after I brought in my own preapproval, but auto loan from the bank. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

I've been waiting for a hour and a half for a battery swap this dealership put the wrong battery in when I bought the vehicle! I arrived nobody in line or around so I figured it will go fast well I thought wrong they parked my vehicle off to the side and left it sitting then hour and a half later took it back to swap the battery point being if you buy a vehicle that's not a Toyota they will treat you like a outcast and ignore you I expected much better from this dealership! read more

Tommy is a great salesman. True class act and gets the job done no nonsense. This is the second lease I have done through Avondale and the first time with Tommy and couldn't be happier. read more

My wife and I decided to go look at a new truck on Sunday the 7th of September. When we arrived we met with a salesman name Erwin. We told him what we were looking for and he showed us a beautiful Toyota Tacoma TRD Sport. Well we bought it and it was a great experience and would highly recommend him to anyone . Thank you so much for for a great experience!!! read more

I personally have bought multiple vehicles from Avondale Toyota. My wife was in the market to trade in her 2016 Toyota 4Runner. After experiencing the games dealers like to play (This means you at Right Toyota, Mike), I told her "Let's go to Avondale Toyota. They don't play games. The price of the car is put out in front of you and you will only deal with one person the entire time." She was in the market for a Land Cruiser, a very difficult to find vehicle right now. She knew what she wanted down to the letter. We went in on Labor Day weekend and met with Edwin. And, as I knew they would, Edwin and team went above and beyond. He looked up what was coming into stock, looked over the 4Runner (gave us a more than fair and more than expected trade in value), and the deal was done within a couple hours. Because the vehicle was still being transported to the dealership, Edwin told us When it arrives, I'll personally record the truck coming in and let you know when it's here." When you hear that, you think, "That's nice but I don't expect it." Well......Edwin did everything he said. The vehicle showed up, and he sent her a video of it being delivered right off the truck. He let my wife know it was going through Pre-Delivery Inspection. He sent her pictures during the process and recorded a video of the vehicle when it was ready for delivery. Avondale Toyota.....you lived up to everything I told my wife she would experience and then some. Thank you! Folks....if you want a Toyota and you don't want to play games....go see Edwin. Ask for him and he will take are of you! Thank you Edwin for the wonderful experience! read more

I bought a new BMW X3 here last year. At first I was very impressed with their service and quick response to any problems. They even came to Queen Creek to do some service items for me but that's when we seemed to hit a wall. One of the features I was assured by the sales agent was included was wireless charging but it wasn't working even tho it has the wireless charging feature installed. After numerous phone calls of which were never returned I finally got thru and was told it wasn't connected and couldn't be. Reason being they sold some without it being connected and lowered the price to make up the difference because of Covid. I was never told this and it doesn't appear on any paperwork and Covid was 2021 not 2024. I asked to talk to the sales agent that sold me the car but she doesn't work there anymore. I asked to talk to the GM, Jason, who I dealt with before but he isn't there anymore. I asked who the new GM was and was told he didn't know him or his name. Unfortunately, whatever goodwill was generated at first has been destroyed by this episode and will never deal with this agency again nor would I recommend them read more

I was fraudulently sold a certified preowned 4runner from the dealership. The vehicle was missing a headlight bulb and had non-working headlights. It was not legal to drive on the public roadways due to this fact. I had to have another Toyota dealership look over the vehicle and they found numerous issues, including a leaking shock and cracked drive belt, proving that they did not complete Toyotas 160 point certification process and pushed the certification documents to sell this vehicle at a premium price. When asked about it, they said since they fixed the some of issues they went above and beyond what anyone would do for me. I grossly overpaid for this vehicle and I will never do business with Avondale Toyota again. read more

Joshua Sengson was amazing during my time looking for a brand new car. He was super helpful, knowledgeable, friendly, and polite. He helped me clear my vision in what I wanted in a car. Went through several cars in a test drive just to see how I liked the feel and look of each car, each model, and each trim. Gave such a clear and easy view of my payments, possible insurances, and possible savings. I'd also like to thank him and the maintenance team for helping me fix my windshield when I drove off the lot and got a crack from a rock on the highway less than 5 miles down the road. The team was super quick and friendly to get me set up with an appointment, and fixed the windshield with no hassle! Will definitely come back again for maintenance read more

Avondale Toyota is a great dealership! During the past thirty (30) year, I've bought 30-40 brand new vehicles, including but not limited to, Lexus Sedans & SUV, Mercedes Benz, Cadillac (many), Chevrolet Corvette, trucks: Ford Platinum, Chevrolet, Dodge and GMC. The person who helped me at Avondale Toyota was Mr. Leonardo "Leo" Alvarez -- Leo is a straight shooter, no games, he didn't "turn" me to someone to start over -- a very pleasant transaction! In addition, Leo helped me program my iphone with my Prius--very helpful!!! What's more, from the beginning of our conversation & transaction, everything Leo stated to me occurred--no hiccups, no stories, no excuses!! I cannot stand excuses!!! Many dealerships will draw-in customers, switch the prospective buyer either to a lease, or sell the vehicle to another customer--this doesn't happen at Avondale Toyota!! I live in San Diego, CA (although originally from Phoenix), Prius' sell quickly in California, and unscrupulous California Toyota Dealerships will sell the car to who will pay the most! So, I decided to check-out Arizona Toyota delearships because gasoline is less expensive. Leo could have used my circumstances against me to justify charging me more, or selling to another--but he didn't!! Leo is a stand-up sales manage! Since, I've returned to San Diego, drove my 2025 Prius, easy drive, lot's of performance!! I can't say enough good things!!! If you want or need to buy a Toyota, call Avondale Toyota, ask for Leo---Leo helped me, I am confident Leo will help you too!! Phil Jackson, Happy Customer read more

The Service Team at Avondale Toyota provided outstanding customer service. From the moment that my husband and I arrived, they greeted us warmly and made sure that we were informed at every step. Everyone that we had contact with was extremely professional, attentive, knowledgeable, friendly, and went above and beyond to provide assistance. When we initially second questioned the work that they mentioned was needed. They promptly invited us into their clean garage, raised the vehicle, and showed us in detail exactly what was wrong. They took the time to explain in detail what we needed repaired or serviced and why. In my 40 plus years of owning vehicles, no one has ever been so detailed in explaining car service to me like this. I highly recommend Avondale Toyota to anyone looking for professional, knowledgeable, friendly, extremely thorough, and 100% trustworthy car service. Thank you to Cejay Hartsock, Scott Johnson, and Ramond (Ray) Borja, Foreman for making my experience with Avondale Toyota outstanding and trustworthy. This fantabulous team of service professionals have earned my loyalty, trust, and all future business. read more

I called to get a check up before leaving town. I own a brand new car. So, nothing crazy just wanted my tired and brakes checked. I was told two different things by their staff. One that I could come in whenever and another one that I would wait up to 4 hours Also, they were trying to charge me to get it checked. I called 4 different dealerships after; Avondale was THE ONLY ONE TRYING TO CHARGE FOR THIS SEVIVE. EVERYONE ELSE OFFERED IT FOR FREE! I felt like I was being scammed and I am so glad I called around to find out. Please go somewhere else. They are charging you for services others do for free and not just one.. but many dealerships!! Makes me think how many things they charge for that others don't. If I could give place a zero star, I would. read more

Tracy Seib is amazing! Her customer service excels expectations. We unfortunately had a service guy "García" assist us with our 4Runner maintenance needs which unfortunately resulted in us having to take the vehicle back 2 more times . "Garcia never returned multiple calls or messages left for him requesting assistance with the issues. Once I contacted Tracy she immediately stepped in and resolved the issues. Tracy is an example of what customer service is! Thank you Tracy Seib read more

We had a very long few days of looking for a vehicle on our way home we stopped at Avondale Toyota and we met Cesar he helped us out so much treated us just like family we left around 7pm because it was getting late and agreed to come back in the morning , when we came back the next day He had a vehicle ready for us after we explained what we were looking for and it fit all of our needs he was very nice and outgoing when I asked him questions(I asked 1 million questions not exaggerating) when we went for a test drive he showed us how the 4 x 4 works and all the features the 4Runner is equipped with which was awesome alot of other salesman didn't even bother to show that and while my wife was driving he actually helped to explain to her all the buttons that she didn't know about without her even needing to ask he is a great salesman I could go on and on but let me just finish this up short and sweet if you're in the need for a vehicle used or new check out Avondale Toyota and ask for Cesar I promise you're not gonna waste your time and you're gonna be happy you visited him ! Whatever you need, he will find it and accommodate your needs ! God bless you Cesar! read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

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Today the wife and I visited Avondale Toyota to test drive a 2024 RAV4 and our experience was wonderful. We were greeted by David Rojas, who was very professional and friendly. He helped us find the exact vehicle we were looking for in the color we wanted which was white. During our test drive, David answered all our questions and was very helpful. Afterwards we decided that we wanted to trade-in our vehicle for the RAV4. David was excellent with handling our purchase and we would highly recommend this dealership to our friends and family. read more

Avondale Toyota - Car Dealers Near Me - Avondale, Arizona

I came in for services and I found out my front tires needed to be replace, I had just bought my car a month ago so I contacted my sales man Edwin Puga and told him about the problem he responded right away and started looking for solutions thankfully he help me fixed the issue in less than 15 minutes, now my car it's ready to go thanks to him, great man and salesman read more

I recently stop by the service department to get some work done on my car. While looking around the dealership and admiring the new inventory I got approached by Edwin, toyota sales representative. Edwin was super friendly and knowledgeable about the cars we had interest on. We needed a 7 person vehicle and started asking about two or three of the cars the dealership has to offer. Edwin answered all of our questions about the different options and we did 3 test drives on two of the vehicles. We ended up buying what we really wanted and the whole experience was excellent. We bought the car and came back three days later to really learn about the car functions and other details. The entire time working with Edwin was nice and smooth, I will definitely recommend Edwin to relatives and friends. Thank you, Edwin read more

Thank you for your great service and amazing support. Julian Ocaranza answered all my questions he reassured me with an easy process came in here with fear because of how other dealerships have treated me and have taken advantage of me but he made sure everything made sense and that everything will work out before signing anything and came out of there with a new truck a beautiful one he was patient and the service was 10/10 definitely will be coming back to get my future family cars from here I recommend this dealership to anyone thank you again God bless . read more

I waited almost 15 minutes for my advisor to come check me in even though it was me and 1 other car in the cue. It's Saturday afternoon. I'm just in for an oil change. By the time my advisor gets to me I'm the only car in the outside car area. Tells me it'll be 3 hours until they are done with a simple oil change. Am I missing something? read more

In an industry full of crappy dealerships Avondale Toyota is head and shoulders above most. Their "One Person" model works! ONE person to deal with from start to finish. This person is your initial point of contact discussing and answering your questions, this person is your salesperson setting up appointments and finalizing the agreed upon terms AND this same person handles the financing end. This should be the standard in the industry. Aside from the sales side there's something to be said about their pricing model....NO BULLSHIT JUNK DEALER add-ons. All those things are available to purchase if you'd like them, and like any dealer they're relatively more expensive at the dealership, but maybe you want the convenience. The fact that they don't overload their sale price with all those things is a blessing. Sure, you could negotiate your way out of them but it's time consuming. The mere fact that Avondale Toyota does not do this is something to strongly consider. Seriously, this place made a buy super easy from start to finish. I'm pretty shocked TBH. I don't like dealerships and this place was just....different. Jose Perez Nieto was the POC, Salesman and finance; Like i said, one person. We found him to be very nice and upfront about the vehicle my Daughter was buying. I felt this place deserved a shout out! If i am ever in the market for a Toyota specifically I would 100% go back to Avondale Toyota. read more

Terrible. Took vehicle in for service 2 weeks ago from tomorrow. When I went to pick up my vehicle we noticed my center cap missing and another one on crooked. Went in and asked Blake what happened he didn't know said he would replace the two. They had to order them (keep in mind my are not available due to the blacked out emblem and black outer ring, not my problem) I called for a week to see if they were in the receptionist had to tell me they weren't in yet. I went down last Saturday and talked to Scott J because now I am getting mad because of no communication. He goes and checks he brings out center cap that don't match the rims at all. He says he will order new ones. I sent him a picture of what they should be. He can't find them so he was going to order 4 different ones that I told him it would be okay as long as the matched my rims. This Tuesday he texts me stating same problem as the ones he showed me the previous Saturday. He said he was going to call Toyota and get it corrected. Well since then no communication, I sent him a text asking for a follow up. He read the text but nothing. I called today (Friday) to talk to a manager got sent to voice-mail to a DJ I believe (nothing as of yet) At this point I will not refer anyone to them if this is how someone gets treated when they lose your parts. read more

Avondale Toyota - Missing center cap. - Car Dealers Near Me - Avondale, Arizona

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