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    Turf Concepts

    5.0 (2 reviews)
    Open 7:00 am - 10:00 pm
    Updated 3 weeks ago

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    Services - Turf Concepts

    Artificial turf cleaning

    Artificial turf infill application

    Turf Concepts Photos

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    2 years ago

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    TurFresh

    TurFresh

    4.0
    (3 reviews)

    Very courteous, thorough and professional. They work really hard to clean your artificial turf and…read moremake it look like new again. If you have pets, I highly recommend them.

    Pros: scheduling was easy and responsive both times, tech showed up when they said they would, tech…read moreJason was great! Cons: reason why I won't ever hire this company again is because the of the sales Randy. Extremely disappointed. When looking for a company to clean and apply infill on my almost 5 year old turf I specifically asked Randy more than once if the almost $500 service for one time cleaning included infill application as well as cleaning. I was told more than once that it was and that is why I chose this company vs other quotes. I was even told about their maintenance program, the type of infill they apply, and about turfresh 10 step process which is also advertised on website (infill step number 9) I was told this was an all included in one price. I was never given other price points or plans. Fast forward Jason the tech came spent a couple of hours power brushing and applying cleaner. Looked great and smelled great. At the end I came out and asked if infill was applied and Jason said no because the work order said "no infill" he showed me the order and quickly called his manager. At that point it was too late for them to apply since he applied the cleaner. Randy called me within minutes and this is what left me with a sour taste in my mouth. He tried to gaslight me on the age of my turf, he also told me infill does not help the blades stand up straight which was my concern in the high traffic areas (quick google search will tell you that's wrong AND turfresh advertises that infill does in fact help blades stand up see pics below) I told him multiple times that I had this specific conversation with him before I booked the service and he did not deliver what I thought I was paying for. Why would I spend $500 for a power brush and enzyme spray when I can rent/buy a power broom and enzyme hose spray myself for literally for $100?! The cost is in the infill and at this point I just felt scammed and gaslit. Randy agreed to have the tech come back out to apply infill. That same day the charge went through on my credit card which further upset me because the job wasn't technically finished. I texted scheduling and called and they were able to come back out today. Jason came back out he spread the infill with a spreader and used the blower as well as hosed it down. However the power-broom should have been used again with the infill to push the infill down but it was not so you can see the white granules on top of the turf. All in all I would have been a life long customer if it would have been done the right way the first time as advertised and as paid for. I felt scammed by the used car salesman. Ways to do better, Please provide additional training to sales AND deliver service that is promised right the first time! Feel free to pull recordings of conversations to assist in further training of sales.

    Turf Concepts - artificialturf - Updated August 2026

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