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    Turf Valley Resort

    3.1 (127 reviews)
    Open Open 24 hours

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    Maria M.

    In 9 May 2026, I treated myself to lunch at the Alexandria Restaurant at Turf Valley Restaurant for Mother's Day. The food was good but the service was sorely lacking--so much so that it has marred my impression of the resort. The location with a view of the golf course is always inviting and relaxing to say the lease, but when the customer service is sub-par it detracts from the ambience. I had a reservation, but it appeared the restaurant was understaffed for lunch service. After waiting at the hostess stand for a few minutes I was informed the hostess would be with me shortly; eventually one of the customer service personnel sat me at a table by the window and stated she would be back to take my order. Well, she did not come back, but unbeknownst to me she had assigned me to the other customer service representative who had stopped by my table inquiring if I had been helped, to which I told him my waiter said she would be back. He later came back to the table to let me know he would be my waiter for the day. I ordered a delicious sandwich with fries and a salad. The food was on point!!! Three bites into my meal my waiter brings me a to-go box. I asked if they were putting me out. He said the other waiter said I requested a to-go box. I informed hi that I did not. While continuing to eat my meal my waiter started stocking the sugar packets on the tables to include mine-Really!!! When I finally finished my meal and requested my check I informed my waiter that I would use a gift certificate to pay a portion of the bill. He informed me that would be fine, but wrote on the receipt "Expired Gift Card" showing the gift card amount reduced from the bill. Hmmm, that didn't leave me with feelings of being welcomed or appreciated. Like I stated earlier, the customer service was sorely lacking and significantly ruined my 2026 Mother's Day lunch experience!

    Gabby T.

    Turf Valley was a very nice resort to stay at for a conference. The staff at the front desk was very friendly and helpful, and the housekeeping staff did a great job keeping the room clean. The bed was one of the most comfortable hotel beds I've slept in, so I had excellent sleep during my stay. The room was also very spacious. I had no complaints about my stay.

    Sylvia A.

    So I have been coming here for my full body massage every three months now for about a year. I am way overdue for this review. I usually get a one hour massage with aromatherapy. Can I say every moment is enjoyable. I would recommend booking in advance at least two months if you have specific dates. They tend to stay busy. Everyone is so nice and take advantage of the full experience. That is with the locker room and serenity area. They offer different types of refreshments. And very light snacks. I would have given it five stars for the massage alone but I wasn't impressed with my lunch selection that I chose on one visit. The salmon burger was not what I expected. It was overly dry and I was highly disappointed. They only have a minimum selection for the lunch spa menu. Wish they would offer more. Then I may give lunch another try. If you love to be pampered see for yourself. Don't forget to take full advantage of all the other amenities. The resort itself is beautiful and I have introduced several of my girlfriends to this location. I don't plan on going anywhere else anytime soon :)

    Sarah M.

    I've been to two private events at the Turf Valley Resort and have been so impressed by the service, ambiance and food! It is such a lovely event space to host a party! The service is incredible. Our meal options were salmon or steak. I ordered the steak and it was fantastic! The drinks were great. The dessert was okay. The presentation was beautiful but the taste wasn't as good as it looked. I really had such a nice time at this venue! Would definitely consider hosting a party here in the future.

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    2 years ago

    My sisters wedding rehearsal was there. Highly recommend as it had good food and timely staff. A little overpriced though

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    3 years ago

    Hotel room was clean and staff was very helpful. Pretty good gym for a hotel as well. The bartenders make a great espresso martini

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    Page 1 of 4

    Ask the Community - Turf Valley Resort

    Review Highlights - Turf Valley Resort

    We were here to attend our niece's wedding reception, which was in both the Cameo room and the Grand ballroom.

    Mentioned in 5 reviews

    Read more highlights

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    Oh my goodness I don't even know where to start. I had booked three rooms here and I came during…read moreone of the hottest weeks of the year. Looking forward to using the pool which is one of the reasons why I booked this hotel when I showed up the pool was not working the next day it was completely drained. I brought this up to the general manager who by the way was very short with me and when I brought this up he said that he would refund me the remaining portion of my bill Also, this is the same time when BTS is having a concert at merriweather so every single hotel was completely booked. He understood this and still that was our only option that he presented. After some much much back and forth. I tried to come up with ideas like why don't you just call a neighboring hotel that's part of Hilton and let us use their pool and compensate us with something but he was not willing to budge at all. In fact, he gave us one free night certificate even though it affected all three parties equally. I don't understand this logic and I still don't. I even called Hilton corporate. They could not answer that question either didn't make sense. They agreed with me but at the same time they said only the general manager can handle this. Obviously I'm never going to stay here again and I would warn others about this. If you're going to stay at a Hampton inn stay at the other Hampton inn. I've never had a problem. I'm a loyal Hyatt hotel member and this is exactly why I stay with Hyatt.

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    This was a lovely hotel! I was in town for a baby shower, this was only 15 min from my friends…read morehouse and the location of the shower. The front desk was so kind, the bartenders were sweet and made food delivery very easy for me.

    This was, without question, the worst hospitality experience I have ever had…read more On March 31, 2026, I booked and fully prepaid over $1,500 for a King room for July 17-20 through Expedia. Due to unforeseen circumstances, we arrived one day late, at approximately 2:30 p.m. on July 18. When we arrived, I was told that the hotel had marked our reservation as a "no-show" and given away our room, despite having already confirmed our stay on Expedia. What is particularly frustrating is that no one from the hotel attempted to contact me or Expedia before canceling and reselling a reservation that had been paid for in full. Throughout the entire weekend I was supposed to be staying there, my Expedia reservation still showed as active and so was unable to get a refund for the insurance portion of my payment. I understand that the hotel may have considered us a no-show. However, I find it extremely difficult to understand why a fully prepaid reservation would be canceled without making even a basic attempt to contact the guest or the booking agency. If a hotel chooses to accept reservations through third-party sites such as Expedia, guests who use those services should receive the same level of consideration and professionalism as guests who book directly. Unfortunately, the way the situation was handled made me feel as though our reservation mattered less simply because we had booked through Expedia. I was repeatedly told to contact Expedia and that the hotel would do nothing to help. One employee even smirked while telling me this. The lack of empathy was incredibly disappointing. When I asked what we were supposed to do, given that every hotel, motel, and other lodging option within roughly 18 miles appeared to be sold out, no meaningful assistance was offered. I stood at the front desk quietly crying while politely asking for help, and no one made any real effort to find a solution. One young woman at the front desk was genuinely kind and compassionate, and I appreciated her treating me like a human being during an extremely stressful situation. Unfortunately, that was not representative of the overall experience. I have significant health issues and had been looking forward to this trip for a long time, and instead we were forced to stay at the only property we could find, in an area where the hotel itself was gated because of safety concerns in the surrounding neighborhood. I did not feel comfortable staying there, but we had no other choice. What makes this even more frustrating is that when I later checked this hotel's website, rooms were still showing as available. That reinforced my feeling that this situation could have been handled very differently. This was not simply a matter of a policy being applied. It was the complete lack of communication, empathy, and willingness to help that made this experience so upsetting. Policies are one thing, but basic customer service should not disappear when something goes wrong. Afterward, I looked through the hotel's other reviews and was disappointed to find similar complaints from other guests. That makes me concerned that this may be a recurring issue rather than an isolated mistake. I sincerely hope management takes a serious look at how prepaid third-party reservations are handled and, just as importantly, how guests are treated when problems arise. No guest should spend over $1,500 on a fully paid reservation and leave feeling dismissed, embarrassed, and completely abandoned. I would not recommend this hotel based on my experience.

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    I really enjoyed my stay here. I had the lakeview balcony room. It was comfortable and clean. The…read morebalcony was so nice to have to sit out when it was sunny or even when it rained. Nearly every staff member was nice and said hello when they passed me in the hallways. The gym was small but clean with newer equipment. The free weights had no rust and they had a decent range of different weights. The have iced water in the gym and in the lobby, but no ice machines unfortunately. You can either call the front desk to have ice brought to your room or I just asked for a cup of ice from the cafe or bar once in a while. The best part is the location. You can take long walks around the lake but you can also walk to grab things from Whole Foods or visit multiple good restaurants... all within a 5 min walk. Even the mall is just across the main road (although it's better just to drive across) If you don't want to walk there's an entire restaurant in the hotel, along with the cafe and the bar. I was really surprised by the quality of the breakfast. Even the continental, which is typically used at other hotels to say "this is basic and not very good", was delicious. I tried the avocado toast as well and that was equally good. This was one of my better Marriott stays. I will definitely be booking again.

    This is hands down my favorite hotel! I haven't been here in…read morea year, but all the employees remember not only me, but my name! Chris at the front desk Tracy at the restaurant Brett at the bar Kareem We got a balcony room, which rocks! You know it's a good establishment when there is no turnover of employees. Excellent service from everyone involved!

    Turf Valley Resort - hotels - Updated September 2026

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