I give them a zero! Horrible staff don't know how to mind their own business. Maintenance walks…read morearound and reports back to them about anybody doing anything in parking lot. They are very noisy. They try to charge you for stupid stuff. People that have pets beware there fee is ridiculous!

If I could give it zero Stars I would . But the Extended Stay America in Glen Burnie has got to be…read morethe worst hotel I've ever visited . Horrible management and customer service . The general manager verbally abused and demeaned my wife while we were there . Tried to bully her into higher prices than what their website stated . Didn't have a problem when I spoke to him , but apparently women are not very well respected there .

I have to re write a review I have been to this hotel SO MANY times but I want to make SURE Hilton…read moreknows that you have quality people working this bar/restaurant. Paul the bartender has always been BEYOND outstanding with customer service it baffles my mind when I go to other Hilton properties. They need to learn from this dude. This guy not only has customer service but he is personable and makes everyone at the establishment feel welcomed. @Hilton please recognize !!!

I come here every year for the Charm City Countdown New Years Eve Celebration…read more Its a lively event and everyone is extremely happy. The staff put a lot of work into this event to assure that everyone has a great time. The entire hotel is converted into various entertainment areas. They have a DJ, a band, Karaoke, Country music etc., there is something for everyone. Charm City Countdown have a different theme each year but its not mandatory. They have an extensive food menu and various drink specials and speciality drinks. The best part is, when the party is over you take the elevator to your room. The event is safe and well organized.

This is one of my favorite hotels in BWI !…read more This place feels like home with very spacious rooms and great AC! It's located literally right next to the arundell mills mall and the LIVE casino. It's also located near so many restaurants. Donna Marie is sooo nice ! Diamond as well! They are so helpful ! They have an indoor pool and bbq outside on the patio for guest use as well as a decent gym and FREE laundry and Breakfast!

After researching rates & comparing hotels in the area on trip advisor and here, this location is…read moreTHE BEST for all. I came with my family but I could see just staying here with adults. I must start by saying that the young lady at the front desk for check in is very helpful and friendly. As is the young lady in the morning at check out. And the gentleman who was at the desk around 4pm is funny, friendly and very welcoming as well. And even ran into their handyman and he was kind enough push elevator button when he saw we were approaching and even held elevator door for us. This service was definitely above and beyond. Hilton standard and then some. We were able to try their pool and wow! Perfectly warm and a clean area. You do need to check in with front desk so they can let you in, but I loved their reasoning for it. They want to be sure that kids aren't going in unattended. Me, my boyfriend and toddler had a great time in there. We also enjoyed their breakfast on Sunday morning and the choices were endless and all were tasty (please don't change a thing). Really enjoyed the real food as opposed to just pastries or sandwiches like lower star rated hotels serve. The kitchen staff never let anything run out. They stayed on top of things and they communicated well with one another as well as the morning guests. My family enjoyed eating it all, except for the waffles. But we just weren't feeling like waffles that morning. Spacious eating area with tables, booths and high tops. And outlets galore so you could get work done or just charge up devices. The rooms are unbelievably spacious, clean, smells fresh and well stocked. They don't have a sponge and dish soap but i'm sure front desk can give you some on request. we just opted to using their dishwasher, which they do supply dish pod for. And last but not least, parking. The parking lot was always easy to find a spot in. And we came and went throughout the day and night. They do charge a small fee of $5, but I assume it's to help cut down on people trying to park there and then uber to the airport. or maybe they don't own the lot and have to pay rental fee to whomever does. Either way, it's worth it.

I was here for a Christmas party event. The tickets were $25 per person. I was very disappointed…read more with the food that was served. While this event was held for seniors. The menu that was selected was very unhealthy. The fried chicken was highly salty. I actually had to pull off the skin to even tolerate it. It was lukewarm. They served canned vegetables. Not that I was expecting fresh but it could have at least been frozen. Some kind of spaghetti pasta and the potato salad was horrible. Come to find out when speaking to someone at our table they indicated the food was not catered but cooked by the members of the Elks club. While they did have raffles & a band. The food was a huge disappointment. Not having any concerns of people health issues. I feel sorry for you if you had hypertension. Everything on that menu were geared to make it worse. Not better. Definitely not worth my $25.00 this was a one and done.

I've been here for a number of their Sunday am breakfasts and also a few of their weekly dinners…read more The food is reasonable priced and always very good. The place is always clean and the people are nice and helpful.

If l could give it a -0 l would... the rooms are dated they have phone plugs... not usb.. the pool…read more(the only reason l used this hotel) disgustingly filthy! They had a huge gathering of people. Apparently a family reunion.. so if you know your gonna have SO many people stay perhaps you should have the breakfast ready, prepare for the crowd. It reminded me of the all you can eat crab places where people crowd around until they put some out and then it the fight to tongs grabbing every last piece... . Gross. Everything was dirty the floors were sticky as you walk... walked into the gym... looked good until you actually approach the equipment. All broken. What a poor excuse of a hotel. It's not " you get what you pay for" cause it was pretty expensive for this "shit hole of a place". I want a refund!!!!

For starters the elevators did not work which was not posted on the website. This lead to my family…read moreand I walking so many stairs, which by the way smelt like mariguana, even though there is a no smoking policy!!!!!! Next I am not a big breakfast complainer but the breakfast at this hotel was COLD!!!! So if you and your family plan on going vacation near this área I DO NOT RECOMMEND THIS HOTEL!!!!!!

Bed was comfortable and price was good. Carpet was dirty. Not sure whose idea it was to put a barn…read moredoor on the bathroom, could be weird depending on who you were with in a 2 queen bed room. They also tried to charge us for car parking in the morning when we checked out because we weren't charged the night before when we checked in. (We were traveling with family members in 1 car and they paid for parking then). Also not 24 hour shuttle to the airport as advertised.

This hotel is a complete scam. They state that they have a shuttle to take you to BWI. In fact, the…read moreshuttle only runs very limited hours including no shuttle noon-2pm, and none from 10pm-7am. If your fight is during those hours, you will be totally trapped because Ubers will not come and get you typically because it is such a short fare. Hotel makes VERY misleading representations about its shuttle services.

My family (wife, two young sons and one teenage son) came and stayed in early January, 2025. This…read morehotel was very easy to find as it was right off the highway. The parking lot was well-lit and overall had a very safe feel to it with a lot of convenient parking available. As it is located directly across the street from Arundel Mills Mall, it is very close to entertainment, shopping and a vast array of restaurants to satisfy almost any palete. Upon walking in to the beautifully decorated and clean lobby, we were met by a very welcoming and friendly front-desk employee who was eager to assist us with our reservation. The luggage cart was readily available, clean and well maintained and handled our luggage with ease. As we arrived at Room 304, the key-card worked flawlessly the first time (and every time throughout the entire 3-night stay). When we first walked in, it was obvious that the house-keeping staff at this hotel takes their jobs very seriously, as the room was emaculately cleaned and well stocked with all toiletries, towels, coffee, tea, linens, and waste-paper liners. Also, I was pleasantly surprised that the water pressure was as strong as it was in the sink and shower as we were staying on the third floor. The in-room entertainment center was very easy and intuitive. Connecting our personal streaming services was easy to do to keep the kiddos entertained between adventures away from the hotel. Plus, on the mornings before leaving for our daily adventures in the immediate area, we indulged in the delicious breakfast that offered a wide variety of breakfast foods. The only gripe that I really have with this hotel was the indoor pool area. My youngest two sons were looking forward to using the facilities during the entire drive up to Maryland, and while they did, in fact, have a great time in the pool and spa, my wife and I were overly concerned during their entire activity due to the material that was used to make the pool deck, tile. It was extremely slippery, and I almost fell multiple times despite walking very carefully. Luckily, noone in my party was injured. Further, the spa, while nice and hot (100º F water according to my Apple Watch), the jets in the spa were inoperable during our visit, so it felt more like I was sitting in a chorinated bath rather than a hot tub. Even with all that, when we arrived at the pool there were only 5 towels available on the rack. As we were drying off and getting ready to return to our room, another couple arrived, and I warned them of the danger of the slippery surfaces and informed them that I would alert the front desk employee of the lack of available towels. Upon hearing the news, the front-desk attendant was very apologetic and accommodating, immediately getting up to correct the problem. Despite the pool area, I would 100% recommend this hotel to any traveler passing through Hanover, MD.

Carpet in room was old on dingy, stained with black spots. Matress cover didn't stay on, kept…read morecoming off in middle of the night. Bathroom had no meaningful exhaust fan so it got super steamy and wet everywhere. Chairs in lobby run down and frayed fabric everywhere. Lobby printer did not work. Towel service/house keeping in rooms is not every day so the wet atmosphere in the bathrooms is extra gross. On the positive side, the staff were nice and friendly but we won't be staying here again.