Fixed my 2024 Tesla Model 3 Performance after an accident and they crushed it. Tesla-certified…read morework, perfect paint and panel fit, sensors all good, and they handled insurance without the usual headache. Jesus and the crew were straightforward and kept me in the loop. Car looks brand new. Would definitely use them again.

I would not recommend Midwest Auto Shop to anyone based on my experience. The entire process was…read morefrustrating from start to finish. It took over two to three months to get my car repaired -- and while I understand the insurance adjuster had some delays, the lack of communication on Midwest's end was unacceptable. I had to constantly chase them for updates just to find out what was going on with my vehicle. When I finally picked up the car, I noticed the hood wasn't sitting correctly. I brought it up immediately and was told it would "settle into place." Within just two days, the hood began to bend even more, specifically around the latch points. I reached out, hoping they'd at least re-evaluate the work, but instead, I was met with defensive and threatening emails stating they would void the warranty if I kept pressing the issue. To make matters worse, they had removed an emblem from the vehicle during repairs and assured me it would be replaced. However, the moment I questioned the hood installation, they told me they would no longer order the emblem and officially voided the warranty altogether. That kind of behavior shows a complete lack of professionalism and accountability. The only positive experience was the young woman at the front desk and the messenger -- both of whom were helpful and courteous. Unfortunately, that's not enough to make up for how poorly everything else was handled. Save yourself the headache -- take your car somewhere else. ** Response to comment From owner ** 1. The insurance company for the driver who hit me recommended your shop for the repairs. 2. At no point did I ask you to falsify anything. I brought an oxygen sensor and asked if it could be installed, offering to pay for it out of pocket. Are you now denying that? 3. Regarding the accusation of falsifying: didn't you claim the hood was open in the final photos of the completed car? The hood was not sitting right, and you know that. Claiming it was simply open during photos is misleading. 4. I never claimed to be a public adjuster. I work on home insurance claims, so I'm familiar with adjusters and the process. 5. When I picked up the vehicle, I specifically mentioned the hood was sitting too high. If it had been hit, why were there no paint chips, dents, or damage to the bumper or surrounding panels? 6. You speak of integrity -- all I asked was for a fair reassessment. The situation deserved another look. 7. The car had the emblem when it was dropped off. After your team washed it and I picked it up, it was missing. I brought this up, and the response I received was that you had returned it but were not going to take responsibility for replacing it. 8. I genuinely tried to resolve this. I gave your team two to three weeks and asked for a re-evaluation of the work -- which was denied. Instead of acknowledging the concerns, I was met with defensiveness and my character was called into question. This is not how professional business should be conducted. I truly expected better.

Fantastic! Recently I got into a minor ( and by minor I mean kinda big ) traffic accident. Upon a…read morefriends recommendation I took my car to Pacini Auto Body. They are so help full and nice! I had no problems at all! They even helped me call around for a rental car and since it was a mid Saturday afternoon, I only had the options of renting from the airport. They worked with my insurance company and handled everything for me, they called me to let me know what was going on and had my car fixed super fast! This was a vastly better experience than my last accident where I took my car to a " prefferd car repair center " with my insurance company ( ie the dealer I got it at ). Pacini Auto Body has made quite an impression on me, and I Will bring all my future car issues here to be fixed. They are friendly people that do great work, you can't ask for more.

I got into an accident with an uninsured driver and my insurance company sent me here for an…read moreestimate. Instead of shopping around, I came here to get Betty fixed. I was having trouble getting a ride to drop the car off so when I made the appointment to drop it off, the sweet lady at the office offered to give me a ride home. Bonus points for this accommodation. When I picked my car up a week and a half later, I was ecstatic! My driver side door had been a little offhinge for awhile and they went ahead and fixed that. It honestly looks better than before the accident. The color matches perfect. They worked directly with my insurance company and all I had to pay was my deductible. Pro-Tip! They only take cash. I was told it was because someone had once cancelled a certified check and they were out money. I can respect that.

Dropped off car on a Monday and it was ready looking good as new by Friday. Juan and his guys did…read morean awesome job. I hope I never need them again but if I do, I will definitely make sure they do the work. I highly recommend them

Worst body shop ever. Took my truck there and rhey didnt do anything just let it sit there, yet…read morethey promised me it would be ready in 3 days. Then they dont pick up your call. AVOID THIS UNPROFESSIONAL SHOP NEGATIVE 0

This shop was efficient, thorough, timely and professional. They got my car in and diagnosed it…read morewithin an hour. Told me when the repair could be made, scheduled me for a follow up service, repaired my vehicle in a timely manner at a fair competitive price.

I have dealt with this shop on 3 occasions and was pleased every time…read more Honest, professional service, at a FAIR price!

The service at Metal Mites was an overall great experience. This was my first car accident and…read moreBrenda was incredibly helpful with navigating insurance and payments as well as regular communication of the process. My car looks great and drives well. Very appreciative of this entire experience.

This Thanksgiving I am to grateful for Metal Mites! My hood wasn't closing and they were so…read moregracious to help me out not once but twice & then took the liberty to order a coil and offered to fix my car! They are so dependable and went over & beyond for me! Thank you, Metal Mites! Lots of love!

Recently, my car was sideswiped my VW Tiguan while parked. There was alot of superficial damage but…read moreit was a very unique color, so I was choosy about where to get the work done. Since the guy who hit my car was driving an "uninsured" rental, I decided to go through my insurance and get it fixed immediately. I wanted to get a few local estimates. Paint Solutions was my first choice. Jeff gave me a prompt, reasonably priced estimate, without an appointment . He also gave me a hard copy of the estimate.....Jeff assured me that I would only need to be painted and buffed.......No parts replacement needed.....Great......The other shops I was considering either wanted an appointment to get an estimate or they were overcharging and therefore didn't want to give you a hard copy of the estimate to shop........I won't name the shops.......So it was an easy choice......Paint Solutions it is and I'm so glad I decided to go with them.... I dropped my car off with the printed estimate from my insurance company and I asked how long it would take.......Thursday, so approximately 4 days.... The drop off process was seemless and although Jeff wasn't there, his counterpart was expecting me. Thursday has arrived and Jeff gives me a call stating the car is ready and he add that I would love the work......I pick the car up on Friday and before I could say anything, my wife said....Oh wow, it looks brand new. She was correct. I was absolutely floored by the work the did! Going forward, this is my goto body shop. Thanks Jeff, for the excellent work and customer service.

excellent service and workmanship. i will definitely recommend them. they completed my repairs…read morequickly and very reasonably

Extremely helpful & knowledgeable; Lake & Thatcher auto repair shop . Accurate in accessing the…read moreHonda CRV issue & fairly priced in repair. In short , a winner !

I can't say enough positive things about Pete at this shop... I am a parent in Texas trying to get…read moremy college student's car fixed in River Forest, IL via phone! I found Lake & Thatcher through the positive reviews on here, and since the first phone call, Pete was extremely helpful and attentive. He even made arrangements to pick up the car from the student lot and bring it back to the shop. After finding out the repair was too extensive for them to handle, he made recommendations for where to take it and let us keep the car there for an extra week while we found a way to make it happen. I appreciate their honesty, competence, and goodwill in helping out a stranger out of state! I will definitely be using them in the future. Thank you Pete for everything!

STAY AWAY!!! Especially if you're a woman!!!! Came to pick up my car when I noticed the door had…read moreanother dent in it and my door handle looked like it was mauled by a dog!!! I also noticed miles put on my car when I asked about it DOUG was flustered and couldn't show me the paperwork with my initial miles. I ask why was someone in my backseat my cover is all messed up there's dirt and oil everywhere he then proceeded to tell me it was because it was vacuumed, WHAT?!?! Makes no sense so he agreed in the end it was his fault took my car for another week called me 15 min before closing in a Friday said if I couldn't get it then I have to wait till Monday!!! Excuse me you messed up my car and can't even offer to drop it off 2 miles away pure ignorance. I barely drive this car so I went picked it up on a Monday and what do I notice ANOTHER DENT ON MY OTHER SIDE DOOR!!!!! Doug continued to deny it until I finally lost my cool because I felt soooo taken advantage of. Flash forward to a few months later I finally had to take my car on the highway to only notice the huge BREEZE THAT COMES STRAIGHT IN THE DOOR THEY DIDN'T SEAL!!! ITS NOW FREEZING!! Oh and I have a nice BMW that didn't have a single problem. Truly disappointed even the workers knew it was wrong. Oh and the price was ridiculous but I looked at all the good reviews and thought ok it will be ok then to find all the bad reviews coming in the past few months, truly a rip off. THANKS DOUG UPDATE JUST REALIZED YOU HAVE ERASED THE OTHER ONE STAR REVIEWS I SAW THE SAME MONTH I HAD MY CAR THERE WITH THE SAME PROBLEM!

just picked up my car from getting some autobody work done they did a fabulous job. Made my car…read more Look brand new.