The company and I have resolved our issues. Some things could have been improved, overall they do a…read moresolid job

Run. Don't walk. Don't make that first call…read more The management here thinks they are on the Board. They side with the board, attack homeowners in condescending and insulting emails, run the meetings rudely, when simply, we homeowners just want answers. I have never had a company, who we employ, act in this manner. EVER. Hire some other company with class, such as Scott Management who are PROFESSIONALS. Don't ruin your association.

Tyson, Lucy, and their team, are professional, responsive, diligent, upfront, honest, and wonderful…read moreto work with. They consistently go above and beyond to address any issues promptly and effectively. Their transparent communication and dedication to property management make them stand out. My wife and I highly recommend them for all your property management needs. They truly care about their clients and properties.

Very responsive and helpful even on a holiday. In this crazy market the agent Tyson was fantastic I…read morewould hire him in a minute!

Imagine interviewing realtors to sell your home and insisting on a local agent and being lied to by…read moreone from Edwards, CA and a other from the San Diego area who tell you they are local. After this ordeal, we learned after many assurances otherwise, that only the office is local. The manager, after we had issues with the listing agents and wanted a local agent, could only give us one local agent who lived nearly 3 miles away towards Studio city. So, yes, we were duped by two guys that we liked and who lied to us all the way. We listed the house with them, and three weeks later, they told us that they would not do any more open houses until we lowered the price considerably, even though we were completely renovated and listed at $840/ sq ft, while other homes in our area were selling at well over $1000/ sq ft as tear downs. $1000 /sqft does not include new construction. We were told by the Mitchell Team at Rise that lowering the price it was to get people who couldn't afford the area to come up in price and generate an offer, any offer. This made no sense since we were already the lowest price in the area, at our firm price, and pretty much only contractors and nosey neighbors were showing up to open houses, rather than qualified buyers. We refused to drop the price and Mitchell Team's marketing completely stopped, if there ever was any, other than Zillow, which we were told not to trust. IDK Out front, plenty of people were stopping for the QR code on the RISE sign outside though. I happened to be outsrude when a group stopped and asked me about the house and we opened the QR together. The QR took the viewer directly to the Mitchell Team's site and the first half dozen photos were through the trees and the back of the front door. These took a long time to load and were unremarkable, to the point the 5 minutes experience on the sidewalk with this group were embarrassingly poor. I alerted Cole Mitchell of this issue. We were then asked to pay for Zillow and marketing. We were so taken aback by this request, considering this is ridiculous. Why would we do this and not sell by owner? A few more weeks go by. We agree to drop the price considerably. They hold one open house wanted a second, but forgot to list the open house on Zillow and were relying or organic traffic. We declined an open house with zero marketing, as it takes two days for us seniors to prep. They were mad we said we were not up to cleaning for two days with no marketing. Another two weeks and heard nothing happened except the two agents making deals between themselves trying to fire Cole and keep Clay, which would not work since they had nearly 4 months of prime selling season already and pulled this nonsense on us. What would change over the summer when buyers are on vacation. This is when we walked to the Rise office in the Galleria to chat with the manager who could not find us any agent who lived in the area. Just one towards Studio city. We also discussed our home and the agents not appearing on their website for 4 months while homes they sold in 2023 and their flips were shown. Two weeks later, tthe Mitchell team demanded to cancel the listing. We could not sign fast enough. This was such a bad experience and I left a lot out including leaving people alone upstairs in our home to go through drawers, closets and cabinets to help themselves though things that were out out of sight for open houses they were told repeatedly not to but our Ring shows otherwise. . We felt disrespected by the initial and constant lies, especially after we gave them a second chance. Lies were only part of it. The passive aggressive behavior, gas lighting, and making us feel like we were out of line in asking questions when we found out were were lied to and manipulated was completely unprofessional. IMHO, I feel our property was used as a bait and switch for these agents who have never sold a $2.3million dollar home and are used to selling $500k and tops $1.2. This is a very different market, which is why we wanted a local agent. I would not hire the Mitchell Group out of the Rise office to sell a dog house unless one enjoys abusive relationships. UPDATE: today, the office manager, Tomik, who could not get back to us to help us with the Mitchell Team, getting our property onto the RISE site or finding a real local agent at the RISE office while RISE had our listing for over 4 months, emailed MY HUSBAND to have him have me to remove this review. I find this disrespectful to women. They have my email and phone number on the listing as a co-owner and from when I sent their cancellation of our RISE contract.

Rise property management takes all of the stress out of renting out your home. They find the…read moretenants and deal with all the hassle and with exceptional service, always easy to reach.

After my reported experience, Carlo send me an additional check to add to my refund of expenses…read morewhile they did the repairs for our unit. Although I am still dealing with the dust and debris, I am pacified. I am grateful that they are attentive in keeping the building in order although I would suggest a cleanup of the vents. With the heat escalating use of a/c is a necessity. Thank you for being pro-active. This is the longest time I lived in an apartment and I may say, the tenants build a strong community here. Rent cost is pretty decent considering proximity to the main freeways, jobs, entertainment and importantly, healthcare and great schools.

Carlo management worked with us regarding our deposit upon our moving out. They were kind and fair.read more

I had a great experience working with Ivette at HigherGround Management. She is professional,…read moreknowledgeable, and always responds promptly to questions and concerns. She takes the time to listen, follows through on what she says, and genuinely cares about providing excellent service. Thank you, Ivette, for your hard work and dedication. Your professionalism and outstanding customer service truly make a difference. I highly recommend HigherGround Management.

Higher Ground has been managing our HOA since 2021, and my experience has been extremely…read moredisappointing. We have gone through several property managers assigned to our community, making it difficult to achieve continuity or accountability. Communication is poor, follow-through is worse, and even straightforward maintenance issues can drag on for months. In my case, a health and safety issue involving rodent droppings in my attic remains unresolved after over 4 months, despite dozens of emails, involvement of multiple vendors, conflicting information about which company had been selected to perform the work, multiple canceled appointments, and repeated scheduling failures. This has taken an inordinate amount of my time, with no resolution in sight. Perhaps most concerning, management claimed that I had refused to allow the work to proceed -- a statement directly contradicted by the documented sequence of events. A competent property management company should communicate clearly, coordinate effectively with vendors, take responsibility when mistakes occur, and provide accurate information to both homeowners and the Board. Unfortunately, it has not been my experience with Higher Ground.

Olivia and whoever the hell Lupe is at Empire West are so dedicated to raising the rent while…read moreleaving their buildings' infrastructures to rot from all the heavy rain we've been having. They've known about this for at LEAST a month and have done absolutely nothing to address the fact that: 1. My window sill is DETACHING from the building I live in 2. The wood is warping and rotting from all the heavy rain, which will eventually lead to mold 3. The roach problem has appeared to exacerbate as a result 4. There are random, frequent leaks in areas of both buildings 5. They respond inconsistently to emails 6. They've offered ZERO solutions for this very real, worsening problem, and quite frankly, don't seem to have any interest in even doing so.

The absolute WORST management company in History!!!! The AC in all the units is currently NOT…read moreWORKING with the exception of the unit that does not have central air. One neighbor has been out for over a week, the technician came out to "fix" it for them, telling them they need a part and will have to wait. Last night ours goes out. (It's currently 86 degrees in our apartment.) We obtain the number of the AC technician and they don't have any tickets for maintenance for our complex. After insisting to continue to look for a maintenance request they found one for the neighbor who needed a part but it was working fine according to the technician company. This is just my literal and figurative boiling point with them. There are dozens of other examples of their complete and utter incompetency. They should not be in control of any housing. They have and will continue to be reported to the Los Angeles Department of Building and Safety as well as the Better Business Bureau. ALL of the 5 Star positive reviews are from Non-tenants! Example: - Sophia Saul, who has installed solar panels on their properties as well as does staging for rentals. NOT A TENANT. - Joy Afaneh, a woman who turned to Empire West Property Management after inheriting two Los Angeles properties from her deceased uncle which she was too inexperienced to manage herself. Joy accredits EWPM for evicting 17 "squatters" and I quote, "She helped us get a broker who sold these two distressed properties." Distressed properties is what Empire West Property Management excels at. - James Antonucci, a real estate agent in Studio City. - Michael Lefonts, real estate broker. If you don't get the gist you might be as slow as EWPM. They may have a multitude of properties but that's no excuse for not having adequate staff nor conducting proper routine inspections of the equipment concerning the amenities they are responsible for. Waiting for something to go wrong and only having a singular resource for amending is COMPLETELY UNACCEPTABLE. .

Adrian and Holly are very communicative, competent, friendly, fast and thorough, they handled…read moreeverything for me perfectly. I couldn't be happier with their service and support!

I recently worked with LPM and could not be more pleased. They provided excellent, professional…read moreservice throughout the entire process, quickly finding ideal, reliable tenants for my home. They handled marketing, showings, screening, and paperwork efficiently and communicated clearly at every step. Their team also made the difficult transition from my home to a senior community much easier by coordinating move out schedules and ensuring the property was ready new occupants. I highly recommend them to anyone seeking trustworthy, responsible property management.

Walls Property Management has been absolutely fabulous to work with. We recently moved into one of…read morethe properties they manage, and we couldn't be more pleased with our experience so far. Jim is very pleasant and clearly brings years of experience in property management, and John has been extremely helpful and responsive throughout the process. They offer an easy-to-use system for logging repair requests, and any issues are addressed quickly and efficiently. Walls Property Management has provided excellent customer service across the board. Highly recommend!

Absolute worst Property Management company that anyone can ever use. First off for a home owner…read morewanting their home rented, these people take so much time with each individual that the home could have been rented over and over like 5 times. And the application process is too extreme!! Jim Walls must have been screwed over in his life multiple times and he is just disappointed with everything. They ask you for things that should not even be asked for when renting a house. They asked for 10 times more than mortgage companies selling a house to someone, which is a life long commitment. If you are interested in renting a home, do not go through this company!! They will string you along and have you paying fees to run applications that I do not believe ever get ran. They most likely use Rentspree like everyone else because this never showed on my credit report. They pretty much deny everyone, which is funny because people like myself that have extremely high credit scores and have 4 times or more the income, they just deny you because. They ask too many questions about your bank accounts, which is crazy because they act like you shouldn't spend not one cent, like people aren't supposed to live!! They are a joke and ridiculous!! I rented a home but through rentspree and it was less of a headache and cheaper and the results went fast, not weeks at a time. I pay my rent 2 weeks ahead of time and have not missed a beat. Worst part is if you call the office, they act like they don't know anything and act like there are so many departments in that tiny office. Please stop taking peoples money that you have no intentions on renting from to begin with. Jim Walls face says it all when he first meets with you. And to make it worse the claim that they will mail out a reason why you were rejected, but you will never get a letter, nor ever be given a reason. BE CAREFUL, I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!