I had a hot water heater installed by them. They were on time they were very efficient and they…read morecleaned up afterwards. Took about 2 hours in the house Very pleasant to work with They have a fixed price for their hot water heater installations depending on job . I paid approximately $1650 which included the new 38 gal hot water heater the labor and disposal of the old hot water heater.

We met with Rick, he was supposed to to send us an estimate this last week. We have not heard from…read morehim. Apparently he sent in via usps, so I will be looking for it. Apparently there was a misunderstanding.

this guy is the best! Good communication, reliable, know's his stuff and honest. He's the first…read morename on my plumbers list from now on. You won't go wrong if you chose Mike.

I can't recommend him enough! I had a called 8 plumbers to come fix a backed up sewer line, but…read moreMike was the ONLY plumber to call me back! He was super nice and got the job done in 20 minutes, and was affordable! I'll be a lifelong customer now. Thanks, Mike's Plumbing, for doing a great job and answering our SOS!

Plumbers came within 24 hours, very helpful and friendly, fixed the problem right away. So glad to…read morehave found a plumber who is responsive and efficient.

I have used there guys for as long as I lived in this house (20 yrs) and they are always right…read morehere, like today, they came right out, removed the old water heater and installed the new one in less than an hour! I have also used them to pull and replace the water pump, and that pump was a couple hundred feet in the ground, but they have never left me stranded!. If you have plumbing issues, they will not let you down!

The upstairs toilet supply line in our 44 year old house developed a heavy leak due to corrosion of…read morethe copper pipes. SWB was here within a couple of hours of contact. Seth is a highly intelligent and experienced plumber. The issue was resolved in two hours! And he did the job for a very reasonable price. SWB will be our go-to service from now own. Seth made the whole experience a genuine pleasure.

Made appt quick Same day…read moreFixed it quickly 15 minutes Was very reasonable Very happy with service

Mary returned our call for a leaking water heater within 12 hours, which is a miracle these days…read more They searched and found a 30 gallon tank that fit my small space and fit me into their calendar within 2 days. Mary and Bruce were fast and professional and very helpful regarding instructions on winterizing the new tank. I highly recommend this company.

Tom showed up thinking I needed a new Expansion Tank because we thought it was leaking. After a…read morequick inspection, he thought it was a water filter above the tank that had the leak. I also asked him about a "hammering" issue with my washing machine when the water shuts off. He suggested rubber hoses instead of metal. Both suggestions turned out to be spot on and he wouldn't accept a dime in payment. This man is old school and is a breath of fresh air in today's world. I kind of hope I need a big plumbing job in the future so I can repay him for his generous advice!

Kind, honest, respectful and did the job quickly. Wonderful guy! Major plumbing issue in our…read morebasement and job came in at half of the estimate!

Downeast Energy sent Citizen Energy out to sevice my generator. The tec named Cam was excellent and…read moreexplained he would order the part as soon as he returned to the office. That was on 12/9/2025. We called several times. Calls were never returned. Someone name Ben who claimed to the owner had excuse after excuse, such as they could not find the part and on and on. When you call the number they give you, you are told to call another number only to find that number mailbox does not work. Always got a different answer but never the truth. Finally Downeast got through to Citizens and Cam came out with the part and fixed the problem. Took about a month for a flexible pipe. Very poor customer service. In my opinion you should find another repair company that treats their customers with respect and truth

I am overdue in writing this review. At any rate, here are the reasons for a one star rating. Last…read morewinter my existing furnace stopped working. I called Citizen Energy and the came to my home in a very short period of time, diagnosed the problem and told me I needed a new furnace. my existing furnace was less than 5 years old and should have been under warranty. They ordered a new unit and installed it, also within a very short time period. The employees were polite courteous and completed the job in a short period of time. I paid the invoice and thought everything would be fine, Hoping they would do something proactively to help with my warranty claim since only a licensed hvac tech can initiate this. Well, that was one year ago and I never received any reimbursement. A couple weeks after the furnace was installed. I had a problem that the furnace would not turn on. Despite repeated calls and voicemails left with this as well as speaking with the owner, they never returned my calls did they ever provide . I ended up calling another company to come and determine what the cause of the issue was. It turns out that there was a blown fuse on the circuit board. To continue the story this past winter after the first really cold I discovered that the propane portion of the furnace was never working. It was never as a result I was only using the heat pump and my bill high. Once again, I called energy several times and left the situation. I never received a return call and I ultimately never received any . As a result, I had to call another HVAC company to come in to determine what the problem was. They discovered that it was a simple switch that was not set correctly. However, I was charged $600 for this discovery. Had citizen energy done their job correctly. None of happened. In summary, I would tell any customers who energy buyer beware. At first, it may seem like they are very efficient and are very interested in serving you well as a . But, in my personal experience, I found that once they got , there was no service after the initial sale they would not even return my phone calls.

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

My refrigerator died two days ago. I called Dave's Appliance by 9:00 AM. By 10:30 AM a delivery…read moretruck was in my driveway with a new Maytag refrigerator in it. Somehow my phone call threaded a needle because the delivery & installation crew told me that they were one week behind on deliveries!! So yes, incredible service!!!