Terrible service today. I arrived when they opened at 7 am to have front struts replaced. I told…read morethe service rep that I would wait at the shop while the work was done, knowing it would be several hours for the job to be completed. After patiently waiting for 6 hours, I went to the front desk to inquire. At that time, I noticed my car was still parked in the exact same spot as when I arrived. The service rep asked about the status and came back to tell me that it would be done today, within the next 2 - 3 hours but they hadn't started yet. Note closing time is 4 pm, so it would done before closing! Not one single update the whole time there. Unbelievable! Avoid Gateway.

I've always had good service from this place...just purchased some tires from here last Friday...as…read morelong as I feel I'm being treated well and taken care of with respect and my car is done with care...I will always be bck.

I picked up a screw that was leaking. In the pouring rain, they came out and plugged it for me…read more For $5. I'm new to the area, but $5 for a plugged tire is a great deal. In the pouring rain when I could have been stranded? Unbelievable deal. Very polite and has customer service down to a pat.

There's always a reason why a shop is busy. These folks are neat and organized and…read morescheduling/service is EZ. They do what they promise and have access to great products across a range of prices. They do not do alignments here though, so just tires. Recommended!

Well, I had to visit there yesterday. Spent two hours waiting for someone because of a bad tire…read morethat had put a spare on and order a tire for me to come back the next day. Fast forward to today I get there at 4 PM today and I finally have my tire ready at 5:20. So a total time of three hours and 20 minutes to get one new tire installed. Do you see anything wrong with this picture? I have complained they're super busy all the time I get it, but there are certain jobs that are much easier and faster than others. It just seems that could change their process to help everyone. It's terrible that you should have to wait three hours to get one tire changed. And as everyone knows nowadays, tires are not cheap. I feel like we're getting taken not just in the price of tires, but in the labor factor as well.

This place is GREAT! I was recommended by a friend of a friend for "new used tires" from this…read morebusiness. I went on a Saturday and got there around 8:30 am, the open at 8. There was already 2 people ahead of me, but it went really fast. A nice man asked me what I needed, went to check for tires. Checked my tires and gave me pricing. It's a no frills shop. But who cares, I'm not living there. Everyone was super kind and it took about 1 hour for them to put on 3 tires. He told me 1 of mine was good. I paid with debit card. There is a little bit of a service fee if you pay with a card, a few bucks less for cash. They have a 30 day warranty with receipt. I will definitely be back and recommend others. I was in and out in 1 hour and my car drives great! Thank you Mt Pleasant Tire!

The last time I was here it was $64 to have tires installed and balanced and they would take the…read moreold tires. Today did he told me it was $100. I agreed and then they came over and told me it was $120. I said OK. But I won't be back. I think you can have it done at Firestone in columbia or Spring Hill for less money with better customer service and there is an actual waiting room. And they are polite. Firestone columbia: (931) 388-9898

On 2-24-24 I took my car in for a master cylinder replacement. They called back telling me they…read morealso had found a seal leaking-- and wanting to replace my front struts. The price was ridiculous. I declined. They called back with a better price and I approved the seal and master cylinder replacement. When I picked up my car I had multiple safety lights on my instrument panel that were not there before. I complained and they claimed no knowledge of the lights. As I drove out of the parking lot there was a clear knocking in my wheel area. I returned and was told it was now a bad strut discovered when they checked them. This also happened as a result of their techs looking to up-sale. They claimed no fault. Don't go there. My invoice #is 00116-899230. They had my review removed previously.

I went in for oil change today N they could not reset my engine oil change light, I was told on…read more6/18/25 that I had an oil pan leak, BUT today I was told I didn't not have an oil leak, I said that can not be true because, I do n explained how I know The young girl winks at the tech as if I was crazy, BUT YOU GUYS ARE THE ONE WHO SAID IT, N GAVE ME QUOTE ON FIXING IT. BUT TODAY WAS A DIFFERENT STORY . But what is really upsetting is the wink an the laugh about the entire thing. She said that we did a diagnostic test on your truck, I replied NO, I never asked for that, your tech on 6/18/25 have the sheet saying that I needed it done along with some other things. So today you are going to wink an laugh about it.

Amazingly friendly, fast, honest service. From the customer service on the phone - to the store…read moreservice with Noah - my husband and I agree we will never buy tires from anyone else. Also, shout out the clean waiting room and free water bottles.

These guys rock. They get you in and out as fast as they can. Was amazed the service was quick…read moreand spot on. Thanks Discount Tire!!!!

In my opinion, anyone can make a mistake, but you see the integrity of a person, or a company, in…read morehow they handle mistakes. Jesse took a mistake from some substandard parts that were installed and he made it right. In fact, he assured me that his goal was for me to be satisfied with the work they performed on my vehicle. They made it right, and I am a fan!

Great customer service by Jesse at the front desk. Took care of me fast with a new set of tires at…read morea good price. Thanks.

I was traveling from out of town when I ran over an unavoidable object on the freeway and needed…read moresomeone to check underneath my car just incase. I called and everyone I encountered was SO nice and helpful. After getting a good look at my car and a few zipties later they had me back on the road within 30 minutes. I'm so happy I found this place.

Always accommodating when having to wait always best price around! Top notch repair techs!read more