Professional, friendly, respectful, attentive, and courteous. My physical therapist, Jacob Martin,…read moreevaluated an ongoing problem that was causing me to lose sleep every night and... fixed it. He was very careful to explain his approach to me, including the importance of trying one potential fix at a time. He constantly monitored my pain levels and taught me about what I needed to change to get better as well as how my body works. I gained self understanding and awareness that will serve me well in the future. Their hours are broad - the earliest therapist starts at 7:15, while others come in at 9am and stay until 6. The reception and staffing, on the other hand, like almost all doctors' offices, was less than stellar. They're very regular about calling patients the day before to remind them about their upcoming appointment, which is great. I did have some problems with billing, however, including an attempted double charge, and the receptionist who said my referral "had not arrived" when it was sitting in their inbox. Their computer system seems problematic. The experience was still a positive one. If my problem ever recurs, or if I have a new concern that this therapist can treat, I will certainly come back, and would recommend him.

I sure am glad that Wendy is a nice lady and is okay to talk to. Otherwise, I'd swear that she…read morehates me and is some sort of sadist. Ouch! But, I know it's for my own good. Located not actually in SNW, but in the building next door, this physical therapy facility seems pretty well equipped for the treatment of all sorts of injuries. Lots of gym-like equipment, some weighted balls, private curtained treatment areas, a cool computer machine with lots of attachments for simulation of different life skills, ultrasound machine to deliver deep heat, and hot/cold packs to alleviate pain/relax muscles and whatnot. The only thing missing, I think, is a pool and hot tub. Wendy is an occupational/hand therapist , so she's been working on/with me for the rehabilitation of my elbow. Our sessions always start with a hot pad on my elbow, then Wendy manipulates my elbow into positions that it certainly doesn't want to go into. Which sucks. A lot. Again, for my own good. After that, she likes to mix it up, which I like, because I'd get bored with the same thing time after time after time. She has a pretty decent knowledge of how my insurance works and is very conscientious about the number of visits I have remaining, making the most out of each one. On the down side, Wendy is a REALLY busy lady, so scheduling can be a bit of a hassle. I've taken to scheduling a couple months out, knowing that I can cancel, if I miraculously get better faster than anticipated. Who am I kidding, I'd expected to be way better than I currently am at this point. No more timeline anticipation here. On the up side, with Wendy's help, I've made considerable progress in my recovery. When I first started, I couldn't extend my arm past a 90 degree angle. I don't have full extension yet, but it's much, much better. We're working on flexion which has been a torturous process. It'll get there. Eventually. AND I CAN WASH MY HAIR WITH BOTH HANDS NOW!

I highly recommend Outcomes Physical Therapy, Dr Tozer Knew exactly what to do for my Lumbar…read moreStenosis Pain and situation. As an 82 year old, I wasn't sure what improvement could be made at my age, but I made weekly progress through his care and exercises. He knew exactly what I could tolerate at that particular day and patiently worked with me for a year. I am so much stronger. I have experienced Phys. Therapy at other places, but this was by far the best place. One receives individual care given by a very knowledgeable individual and is not handed off from one person to the next. The scheduling was adapted to accommodate mine, and the whole atmosphere is very conducive to success.

Local and Therapist owned! A clinic that actually cares about their patients and you're not just a…read morenumber!

I went by Windsor Nursing and Rehabilitation Center of Duval to spread some holiday cheer. This…read morefacility provides its residents a portfolio of high quality services. Please keep in mind when someone says Happy Holidays, it is not always happy for them. My mother passed away many years ago on December 5th. Our mother in law passed away a few days before Christmas in 2018. So while the holidays are festive and filled with a lot of cheer, it can be sad for others. I recall after having a stroke, my mother in law stayed at Windsor for a few weeks of rehabilitation services. They provided her such good care that she went from not being able to walk on her left side to being restored fully. When I entered the facility, I was greeted by a hostess who directed me to where I needed to go. Spread love during the holidays. A smile, a compliment or a hello goes a long way.

Failed to take patients to doctors appointments. Hard to communicate with administrators and staff.read more

My little one saw Erin Gonzalez here for speech therapy for six months. Three-four stars for the…read moretherapy content and one for the billing nonsense at the end. Erin is very sweet with children and kiddo enjoyed the speech therapy. She had a few tips that stuck and my little one's enunciation - which wasn't horrible, but was a bit behind peers - did improve during that time. At the end of six months, based on feedback from kiddo's teacher and some other educational figures, as well as my /grandparents/coparent's perception of moderate improvement, we decided to close out the therapy sessions. Erin looked a bit disappointed when I told her the final date, but was professional enough. She insisted that she would "re-assess" progress during that day's session, instead of going over the usual consonant sounds. She sold it a bit - kept talking about it - and I agreed, thinking it was harmless enough to have a written record of progress. The initial assessment at our first visit had been priced the same as the ensuing therapy sessions, so I wasn't worried about pricing. Erin went over her "re-assessment" of kiddo upon our return. My initial perception was that she showed the need for speech therapy as more extreme than assessed at our first visit. There was a minimal nod in one segment to minor progress. There were multiple areas where the report seemed to show regression. It was a bit alarming and my first thought was that she was far less happy about our quitting than she had expressed. Thinking I might not remember the initial assessment accurately, I compared the two reports when I arrived home. My initial instinct was correct. The second surprise arrived a month or two later. A bill (despite our having paid the usual co-pay at the visit) for THREE TIMES the co-pay. Almost $200. Because Tesoros had billed insurance differently, this "re-assessment" had been assessed differently in connection with our deductible and the insurance wouldn't pay. Calls to Tesoros (it took a week of daily calls to get a person on the line) resulted in a circular explanation of how they bill re-assessments. They couldn't explain why it would *need* to be done on a child's next-to-last visit, or why it was billed at a higher rate and filed with insurance differently than the initial assessment. After months of going back and forth with them, I've reported them to my insurance company's fraud team, paid the bill to avoid a credit report ding, and am reviewing them here. It's left us with a very sour impression of what was, otherwise, quite a harmless and neutral experience.

Christine was just great. Our 3 year old son loved her and has now graduated. She was patient and…read morefun. Our son kept saying he wanted to go to her house. Lol. Front office ran a tight ship too, which was really nice.

My child goes here, and it has been a wonderful experience. The attention and care he receives are…read moretruly exceptional. The staff is incredibly kind, patient, and attentive. The moment you walk in, you're greeted with such warm, positive energy--it immediately puts you at ease. The facility is always spotless and well-organized, which reflects their high standards of cleanliness and care. It's a nurturing, cheerful environment that makes both kids and parents feel welcome and comfortable.

From the owner: Success on the Spectrum is a dedicated Applied Behavior Analysis (ABA) therapy clinic committed to…read morehelping children with autism reach their full potential—with no registration fees and no wait list. Our evidence-based approach features individualized treatment plans tailored to each child’s unique needs, fostering growth in communication, social skills, and daily living abilities. Backed by a compassionate and highly trained team, we provide a supportive, engaging environment where children thrive. Our mission is to empower families and equip them with the tools for lasting success—both in therapy and everyday life.

Both my children went to this school for a year of preschool, even though the school considered…read morethem both to be neurotypical, after my older son got kicked out of his preschool for behavioral issues. I can't say enough good things about Williams. They have on-site behavioral therapy, occupational therapy, and speech therapy. Each classroom has a quiet sensory room attached for children who get over stimulated, and there's an indoor gross motor room that my son was able to able to utilize when he became too hyperactive. They have smaller class sizes, and were able to work with him one-on-one when he needed it. The teachers and other staff were all very competent and capable. We interviewed at several different schools, most of which had said that they would be willing to take him and might be able to meet his needs, but it gave me a great deal of Peace of mind KNOWING that this school would be able to with with him regardless of his behaviors. Both my children thrived at the school, where they were only surviving before. I also think it was a very valuable experience for both of them to be surrounded by this diverse population and the teacher was even able to challenge them both academically, even though they were only in preschool. They both loved going to school there, and they learned a lot! My older son was eventually diagnosed with ADHD, sensory integration disorder, and a tic disorder. He's now transitioned to public school. Well see how that goes. Williams set the bar really high.

Amazing school! I worked there for over 2 years and can honestly say I would send my own child with…read morespecial needs their in a heart beat! Please consider opening a south Austin location as well have numerous south Austin Autism families that would benefit!

My first visit, they did a thorough analysis of where I was at that time, so they can better track…read moremy progress. It was easy to get scheduled for times that were convenient for me. I went to another PT place before PT Solutions and it was night and day how much better PT Solutions was! Very friendly and knowledgeable staff! I highly recommend!

My experience here was fantastic with Mackenzie! I came in for more general concerns instead of an…read moreacute injury, and I was given many exercises and tools to help me have better form throughout my life! Dry needling also helped my back tremendously.

I unfortunately did not get the opportunity to experience the staff's services because the…read morereception office staff experience was completely unprofessional. I called to inquire about an evaluation for my child. The lady with what sounded like an English accent asks if my insurance was with an employer. It was not. Then she asks "is it Marketplace"? Not knowing what marketplace was, I said yes. Then she curtly said that this insurance was not accepted. After the call, I logged into my insurance (which was purchased directly from UnitedHealthcare) and, sure enough, they WERE in network, as I had UHC Choice, and not Marketplace, I call back telling her this information and was referred to the manager, and he was repeating the same information. I told him I misspoke and clarified that I did not have Marketplace insurance and that I purchased the insurance directly from the UHC website, which he claimed this wasn't a thing (YES, this is a thing, because I did it. ). They didn't bother to fully check to see if the office was in network (didn't actually ask for my Member ID information or other details) which is what dozens of offices have done as standard protocol. Eventually the man did say that we can take my insurance, but wouldn't be able to accept my husband's Aetna insurance in 2026 - but that I could still schedule something under my current insurance. ABSOLUTELY NOT! The conversation with reception left a bad taste in my mouth and I have scheduled evaluation services elsewhere. I would recommend in-house office training on how not to escalate insurance issues and on common customer service skills. And if insurance companies are listing your office as in-network when it's not, you need to figure out how to fix that on your end.

Overall it was a relief finding and working with RRCT. They truly seemed to care for my child and…read morecommunicated on a daily basis about progress and and opportunities.

LOVE! LOVE! LOVE, Ms. Phuong! We were lucky to have been introduced to Ms. Phuong when our first…read morechild required speech therapy. She was such an excellent speech pathologist to our eldest that we simply had to seek her out when our second child needed some help too. She expertly dissects the needs of each child, creates a plan of action, provides helpful tips for continued training at home, and shows a deep care for the kids. Her enthusiasm is through the roof! So much so that my kid absolutely LOVES to go visit Ms. Phuong! He doesn't even think he is going to the doctor, he is going to speech class, where he gets to play and have fun. I don't think a better review can be given to any business than that of a returning client. We are returning clients and she is absolutely the best!

Phuong is AMAZING! She has a gift for working with people of all backgrounds and is able to make…read morethem feel seen and known. Her kindness, generosity of spirit, and empathy are unmatched when it comes to interacting and engaging with our children. She makes learning fun and they love spending time with "Ms. Phuong" - thank you for helping our kids and supporting them on their learning journeys.

With my doctors referral, I used Capitol Home Health after my knee replacement surgery. They came…read moreto my house the day after surgery and I had in home PT 3X a week for 2.5 weeks. Michelle was my therapist and John was my Intake Manager and were exceptional. Very professional and attentive and were instrumental in my recovery process with various mobility and strengthening exercises to set me up for outpatient PT. So nice to have someone come to the house and take such great care of you. Highly recommend this company!

BEWARE: CAPITOL HOME HEALTH WILL SIGN YOU UP FOR PHYSICAL THERAPY SESSIONS WELL BEYOND WHAT IS…read moreAUTHORIZED IN WRITING FROM YOUR INSURANCE COMPANY. SPEAK WITH YOUR INSURANCE COMPANY AFTER CAPITAL HOME HEALTH COMES TO YOUR HOME TO SIGN YOU UP FOR THEIR SERVICES, IN ORDER TO MAKE SURE YOUR INSURANCE WILL COVER THE COST. I spoke with the case manager from Capital Home Health for Austin home physical therapy after my intake by their physical therapist. The lady with whom I spoke called from Dallas and could not have been ruder. She took great enjoyment in speaking over me repeatedly, not allowing me to ask questions, not allowing me to question the referral, nor allowing me to question the number of days authorized. I ended up telling her she was fired after 10 minutes of this. Bottom line, if I allowed Capitol Home Health to treat me as they planned, my insurance company only authorized 3 days of treatment. Capitol Home Health wanted to treat me for six to eight weeks. While their contract states that you would only pay what the insurance pays, and wouldn't have to pay a copay beyond that, in this situation the bill would have been catastrophic and would have ended up being a court case.