Two stars down to one star four years later... Apparently, I wrote a review four years ago and gave this business two stars. I'm writing this review four years later and giving them one star. Absolutely nothing has changed when it comes to picking up your gear. I was told a very specific date after trying to pick up my Gear early twice. Today, we're well past the pick up date and the staff is asking me What garments did I leave there because Apparently they can't find my gear that I personally dropped off that has been assigned to me by my department. A few guys and I are in the works of starting our own turnout business to help relieve this business of their duties because they are absolutely terrible and would never give these guys business if they weren't the only turnout Maintenance contracted with my department. I shouldn't be having these issues three weeks after my pick up date. If the gear is not ready, say that, but if you're going to give me a date, I expect my stuff to be ready. read more

Great work, great customer service. Very knowledgeable and accommodating with my requests.

Don't go online or anywhere else! This is your place. Name tags can be done there and sown on. Cheaper than online and only days turnaround. Local business. Hardworking kind people. And top quality. I highly recommend! read more

Turnout Maintenance - Their quality - Safety Equipment Near Me - Westminster, California

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This is one fantastic company, led by one very generous leader, Richard Spining. I have used Turnout Maintenance several times for very unique reasons. The Guardians of the City is a San Francisco non-profit that is the historical arm of the San Francisco Fire Department, among the other emergency services in SF. We curate over 25+ pieces of antique fire apparatus and countless SFFD artifacts. I needed work done to replicate vintage turnout gear, from 1970's Towering Inferno era to earlier 1930's 35" turnout coats without reflective trim. Richard and crew have done amazing work. Thanks to him, our quest to be authentic in our public engagement activities will be perfect! read more

The guys over at turnout maintenance were awesome, I called a couple days out from my scheduled pickup to add some more things and they were able to get it done with very little lag time. Thanks guys! read more

This used to be a great spot but will not return after my last pick up... after our fire dept was taken over by another i brought nearly 40 sets of turnouts in to get patches switched. Today i went in and was charged 65 bucks for things i didn't ask for and was not on the paper i filled out. On top of that the name panel did t have Velcro on it so they did it real quick while i waited. What they did t tell me was the name panel would look like absolute shit and my new dept won't let me use it because it looks so bad. I asked the Hispanic man in charge about the extra expenses and he claimed that was standard. Funny they didn't do that on the 38 previous sets. Will not be back. read more

Great place to rejuvenate your turnout gears. These guys deliver exceptional service with excellent quality and workmanship. Fees are very reasonable. Rich and Al are just awesome! The whole brigade rocks! read more

Many thanks to Rich and his crew for bringing my gear back to life. I thought my turnouts were destined to be condemned forever. I am now safe again to do battle. These folks are friendly, kind, and professional. LAFD is lucky to have this vendor!!!! read more

An excellent company that provides a very useful service. They are patient and very willing to work with customers to make them happy. As has been mentioned though, take a deep breath and give them some patience too (apparently they get swamped with rush orders for some departments entire fleet of turnouts, so one off jobs will sometimes have to wait). Either way, I have the fortune to live 15 minutes away so it's simple to stop by and go over the exact work I'd like to have done, which saved a lot of headache and left me much happier. They are a top notch company, stand behind their work and are even willing to tell you no if your request will make the gear unsafe. They're the only ones that I'll go to now. read more