I have just moved to Kingston and was looking for a reliable repair shop for both our cars. My…read moreSubaru needed brakes so I got a couple of quotes between 350 and 400 then Eddie's was recommended and their quote was a bit higher but since it was recommended I figured I don't mind paying for better service. Well their place was spotless it was like sitting in a Dr office. After 3 hrs I was done and the bill was double quoted. So Eddie says oh the quote was just one axle this was never mentioned plus ever where else was half. So bottom line I'll never go back and I don't recommend them since this was the oldest trick in the book. Live and learn just don't make my mistake.

At at 4 PM on 4/26/24 (Friday) my family found ourselves in an AutoZone parking lot with a broke…read moredown truck hauling an RV. I googled repair shops and found Eddie's but saw that they were going to be closed in an hour and a half so I didn't have much hope that my situation was going to be resolved without recourse to some towing. Going for broke, we called them up, talked to Claire, and they said they had an open bay and would be happy to look at it. By the time I got the truck to them and they diagnosed the problem, we were 30 minutes to closing. It was the radiator and needed to be replaced. That's a serious job but they said they sympathized with my predicament and the mechanic, Brandon, and managers Donnie and Wes, were willing to stay late to fix it. Long story short, they stayed until 8:30PM fixing my truck. It works great and we were able to camp and attend the horse show the next morning! This was service above and beyond anything I expected. I can't thank and recommend them enough.

I had the best experience with Eddy's. Mason was my technician and he assured me that my car would…read morelook brand new again and he stood firm on his word, it's perfect! Very nice folks to work with and came highly recommended by State Farm Insurance, they did not disappoint!

Got some body work done and they were fantastic! Car looks better than it has since it was brand…read morenew, they were able to be flexible with times and help arrange rentals and pickups.

While on the way to Pigeon Forge and pulling our camper, our check engine light came on. A quick…read moreGoogle search led us to "The Auto & Truck Shop." We called and talked to Mike, who told us to head on over so he could take a look. He was quick to help us out and get us on our way, and we appreciate his willingness to work us in!

Alternator went out on our road trip. Called Mike who was very friendly and told us to come in…read moreright away. Eli got our car fixed and we were out and back on the road in less than an hour! Would highly recommend this place to anyone they have great value.

I was towing an RV and blew a tire just up the road from these guys. I had a spare but no jack for…read morethe RV so I walked down the street and found their shop. They were busy but someone dropped what they were doing to help me get back on the road and were so nice. Highly recommend!

These guys a great. I highly recommend. Good to find a decent honest shop, I'm new to the area.read more

Brenda Rosen: It is the only place I will bring my car to. My husband passed away suddenly and I…read moream elderly, I know nothing about autos. Josh listen to me and made sure my car was safe. They never overcharge and have been very generous with their help and pricing. If you need service I recommend them highly. They are honest, friendly and car about your needs. I trust them and will not have anyone else look after my car.

Easy process, you tell them what you want, they do it exactly as you described, they balanced,…read morerotated & an oil change in less than 30 mins & the pricing is very fair

Got my car detailed and they did an amazing job! I have two dogs i carry around daily and there…read morewasn't a single hair to be found after they were done. They work quickly and do a great job.

Just got my car back from Poor Boys and I would certainly recommend them. They detailed my car…read moreinside and out-even the trunk! Brakes all the way around, tune up, and even got the haze off my headlights. I'm extremely pleased. They have moved into a bigger building towards Kingston before you get to Dominos Pizza.

We recently moved to the area, and one thing I was nervous about was finding a trustworthy mechanic…read moreas a bad mechanic can cost you tons of time and money. I originally got turned on to Roberts Auto Repair by seeing the blue Tacoma with the phone number on the side. I figured anyone who can keep a truck that old looking that good has to be one hell of a mechanic. I just picked up my old own truck this week, and Roberts was the first place I took it as the check engine light was on. I pulled the codes, and it turned out to be the knock sensor. I took the truck in fully intending to just have that sensor replaced, and Jason talked me out of it because it wasn't needed. I feel like the best way to judge how trustworthy a business might be is if you walk in trying to spend money on something you don't need and they turn you away. If Jason would have been like, "Oh sure we can do that no problem," I'd be $150 lighter and probably never even really know that I didn't need to do it. Instead, his guys tuned the truck up and replaced a problematic radiator and the thing runs as good as new. We'll definitely be going to Roberts Auto Repair from here on out. They did good work, didn't upsell me on things I didn't need, and got it all done quick. What else do you need in a mechanic?

This is by far the most rude, and least professional business we've ever used. He did not hold up…read moreto their word, he called us names, like "feaking yankees", he said some incredibly mean and unprofessional things to us. He's hot headed, and it's been said numerous times that he is thriving off of the good business his father established and he took over. He said that because we upset him by asking if the work was done correctly and saying it's important because of many of the reviews we are reading and the fact that we have three babies in the vehicle, that our car was in his custody now and he was going to charge us whatever the heck he wanted to and we had to pay it or we would not get our vehicle back. He didn't get the vehicle in when he said he would and closed up shop without notifying us. My husband had to pay our plumber to get to work the next morning, as we are new to the area and do not know anybody. The only reason we went to him and not our previous mechanic was because he ensured us he would have the vehicle in That Day. ********He said that we would not get charged as agreed upon unless we took our bad review down. He still overcharged.********* He's called us numerous time back to back when we've messaged him confronting him of the damages done to our vehicle while in his custody, and harassed us. We have phone log attesting to this. *******POSSIBLY THE WORST OF ALL, they in fact DID cause damage to our vehicle. When driving off his lot the day the work was completed, our vehicle began to shake all over the road. A bunch of lights came on as well.******** We found out days later that not only did they barely hand screw in the bolts on our wheel bearings which had practically fallen off, but they also broke our vehicle sensor, which is accessed thought the wheel bearings. Additionally, we had to replace two wheels which were recently put on due to damages done as a result of the bolts not being screwed in. We have paperwork from several mechanics, one of which we say who the day before going to him (they ran a full diagnostics, no lights on, no issues with vehicle), and the mechanic we saw after leaving Roberts, both attesting to these facts. He refuses to pay for the damages, he's fought us every step of the way. RUN FROM THIS MECHANIC if you value your and your families safety and money. It might sound like I am over exaggerating, but I have actually left so much out of this review. We would be here all day if I mentioned all that he's done and said to us. We have sought legal aid in this matter as well as contacted the BBB and Attorney General. Long story short, I suggest you save yourself the headache and money and go elsewhere!

Took our vehicle in because of a transmission shudder feeling was going on. They had our chevy for…read morea entire day. I walked in the next morning to check up on the service and they said, oh we were just about to call you. The problem with the vehicle was a computer reset had to be done to the transmission which should have only taken a few minutes. The cost for service was only about 100 bucks and the labor was another 100 bucks. I find it hard to believe their service staff makes 100 an hour so it obvious they are marking up labor charges as well. Total time of repair was 1 hour. So why did they have my vehicle the entire day? So now they want to open up the transmission to check things out. I called a transmission shop and they said to have the error codes reset AND flush the transmission . The other shop said this is common practice to reset and flush which was not done. I did consider taking the vehicle back to Duncan but I dont fell the proper diagnostic was done in the first place.

Purchasing a vehicle can be a daunting task. The time spent doing your research. Deciding on the…read moreright vehicle, color, options, etc. Talk about a headache! Then off you go to the dealership to face the sales person. Major migraine time! Not the case with the folks at Duncan Family Automotive Group! Judy Jones, the sales person who helped us, was wonderful! She was honest and upfront about everything. We did the test drive and got down to the business of the numbers. We were very pleased with the final deal. Once all the paperwork was completed, Joe, Judy's husband and fellow sales person, showed me how to operate the technology package. IE: blue tooth for our phones, the radio, that pesky clock, etc. I was truly appreciative as technology is not necessarily our thing, just ask our kids. When you go, be sure and say "Hi" to Mark and Rooster. They were both helpful in this adventure. Major THANK YOU to the entire team at Duncan Family Automotive Group! We will definitely tell everyone who sees our gorgeous Equinox about you all and the wonderful service you provided! Lastly, we will remember these fine folks when we are in the market for another vehicle.