My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

I needed to sell a Rolex for an estate and went to three places for offers. Oliver Smith had the…read morebest offer AND service of the three locations I went to. I'll go back for any jewelry I'm interested in selling. I didn't get a good look at their items for sale but the selection looked great!

My husband and I bought a new ring setting for my engagement ring and Elan, Tracy and Andrea were…read moreincredible to work with. When the new setting came in they switched the main diamond from my old ring to the new one in-store within an hour and a half. Highly recommend working with The Diamond Guys.

When we moved from the east coast to Arizona, we were looking for a great jeweler. We yelp and…read morefound the gem. The owners are just awesome and there ladies are as well. So if ever are in need of a great place to buy your love a new diamond, then this is the place to go.

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

Staff very friendly and helpful. Nice selection available in their showcases and assisted me in…read morefinding what I wanted.

Absolutely amazing experience! I trusted the team with my grandmother's 100-year-old engagement…read morering for cleaning and resizing, and they did a flawless job. It looks stunning and fits perfectly, all while preserving its original charm. Highly recommend this business for their attention to detail and friendly staff.

Went today to pick up my items and I haven't been there in awhile and noticed The Main Street is…read moreunder construction and I turned into where everyone was turning and making a u turn I clearly did not see the signs either arrows where to go so I entered the wrong way. I take responsibility for that part but didn't do it in purpose but then to have one of the guys run in front of my car yelling at me STOP STOP what are you doing to me. I told him I didn't see a sign and where was I supposed to go, he still insisted on still standing in front of my car yelling at me, I told him he didn't need to yell from inside my car instead of calmly stoping me coming to my window and just simply telling where to go. Clearly this guys is lacking customer service. I'm a very understanding person when it comes to customer service since I'm a person that wants to be kind to people in that type of job but not when they are being ASSHOLES like him. I get it gets busy and getting people in and out quickly but customer service is still very much needed in this place.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

Wow! So happy to have found The Diamond Vault! I brought in a Diamond I wasn't exactly sure what I…read morewanted to do with and my grandmother's wedding ring which had a stone missing. Oren and another staff member (I'm so sorry I didn't get her name - she was wonderful!) helped me design a custom pendant setting for my Diamond and replaced a stone in the ring. The necklace came out beautiful, far better than I could have dreamed up on my own, and the stone replaced in the ring is a perfect match. They kept me informed of the progress along the way with texts and photos. Pricing was very fair, and they are so easy to work with. Great people, great business, and an overall great experience! Thank you, Oren!!

Don't go here. They resized a ring making it smaller and the band is now extremely thin. When I…read morequestioned them on it all I received was excuses. These guys are hacks. Not professional

Justin was beyond helpful and amazing! I came from a…read moreextremely dissatisfying experience at Brilliant Earth and was so impressed by the attentiveness, professionalism and ability to show so many options for what I was looking for - I could not be happier with out purchase! If you are looking for a local, family owned business and has top tier customer service, THIS IS THE PLACE!

Everyone is so welcoming, pleasant and knowledgeable at House of Diamonds. It is obvious why they…read morehave been in business for decades and I highly recommend them.

Incredible experience shopping here. Gave me every option for what I was looking for…read more Will keep shopping here in the future. Will suggest to others when they are looking for jewelry.

I don't usually write reviews, but this experience truly deserved one. After being scammed by the…read moreoriginal seller of my brand-new engagement ring, I was heartbroken -- something that was supposed to be special turned into such a disappointment. When I brought it to this family-owned jewelry store, they treated me with such kindness and compassion from the very first moment. They didn't just fix my ring -- they restored my trust. They took the time to explain everything, worked carefully to repair it, and somehow made it even more beautiful than when I first got it. You can tell they genuinely care about their customers and take pride in what they do. I left not only with my ring shining like new, but with so much gratitude in my heart. This store went above and beyond, and I'll never forget how they helped turn a bad experience into something truly meaningful. It's rare to find such integrity and craftsmanship these days. You can really tell they take pride in their work and treat their customers like family. I'll definitely be coming back here for all my future jewelry needs!

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.