What a beautiful location for a resort. We enjoyed the lake and forest. We could see more stars,…read moreand the mornings were so peaceful and quiet. For our conference, we were very happy with the variety of overnight options. I didn't hear any complaints. I enjoyed the condo I stayed in. The food was delicious, at the restaurant and with catering. The catering staff was easy to work with and always willing to help. The entire resort staff took such good care of us. They were great to work with from months ahead. We will definitely consider booking an event there again.

Hospitality is not the word that comes to mind when I think of our stay. The best service received…read morewas through the automated text messages. Any encounter with real life staff left me feeling like I was severely inconveniencing them for staying there. The buildings are old and the room was mediocre with cheap updates. I wouldn't pay to stay there again.

First time to bathhouse row. Chose Quapaw. Service was great. Changed into swimsuit and enjoyed…read morefour different temp mineral pools (both sexes). $30 for this. Then enjoyed the best massage of my life by therapist JULIA. Worked on sore areas I didn't know I had! Around $100 for this. Tipped the therapist and the pool attendant. Everyone was very attentive. Place is old and nostalgic and clean. My grandmother visited here in the late 70's. So special. Will do it again if I'm ever in Hot Springs.

Imagine planning a relaxing getaway to Hot Springs, hoping to get an appointment for a bath at one…read moreof the legendary bathhouses, and after repeatedly calling and even visiting in person, you can but then you can't. This was our experience with the Quapaw bathhouse. We first tried to book online. Since I wanted to book both my husband and I, it was suggested that we call, so we did before our visit to Hot Springs. I expected to talk to a receptionist since we called in the afternoon during their regular business hours, but we got their voicemail. I left a message to please call us back so that we could book an appointment during our stay. After not receiving a call back after a day or two, we decided to visit in person once we got there. We waited in line at the Quapaw. I was excited because it looked so nice and relaxing inside. There were about 5 receptionists at a long counter, and after about 10 minutes one pulled us aside. We asked if there was any availability in the next couple of days while we were there. The receptionist looked iffy at first, then pulled up the information I had added when I tried to book online and told us she had a 2:30 open and blocked it off in their system for my husband and I. She was explaining to us who our masseuses would be, adding the kind of aromatherapy we liked, and that we needed to arrive ahead of time. As she went to swipe our credit card, she and another staff member started talking about our appointment. Apparently a staff member named J.J. overruled the time our receptionist blocked off for us seconds earlier and booked another couple that walked in behind us, but I guess J.J. was a faster typer? Maybe? We still don't know, because once she realized it was double booked we were told too bad, that's all they had, and nothing could be done about it. My husband and I looked at each other puzzled, like "what just happened"? So in essence, they booked us then canceled us. I even got a welcome email, then a cancellation email that I'm still scratching my head over. After pretty much saying "sorry, too bad" in front of the other people waiting in line, they all went back signing people in like we weren't even there. It was really awkward and not to mention a big disappointing let down. My husband and I left, stunned as to having an appointment, then not, not to mention the treatment after...and not really knowing what to do about it After talking about it, we decided to call to speak to someone about our experience, since maybe that was just a bad day. I've called, I've emailed, and I still haven't received anything back, not even an I'm sorry. My husband and I are on our way home, and we still haven't heard back from anyone at the Quapaw. I even waited to post this hoping we might. We got to do some really fun things in Hot Springs. The Quapaw experience or in a way "no" experience left us kind of down and not to mention kind of angry. Just so weird. I expected so much more than "sorry, bye", but that's exactly what it was. Fair warning to all.

I had acrylic tips done here last week. I have tried every place from here to little rock ( just…read moreabout) this place is SO clean. So personal. I acquired an appointment with Nikki and she did a beautiful job. I have finally "found" my nail place. They also offer massage, hair styling, pedis, facials. Give them a call. I am ecstatic!!!

Located inside the Embassy Suites. My wife wanted to book a couples massage for our 6 year wedding…read moreanniversary. Fantastic Massage. I requested and received the deep tissue massage. Shela was great, very professional, and worked me over . It was rough but felt amazing afterwards. My wife requested the relaxation massage and raved about the care she received from Heather. Side note: we looked at a few other places before finding this place. Thankfully they were booked and this place had an opening! We will return here when in the area.

Had a wonderful experience, Darlene new exactly how to make me feel comfortable and relaxed. She…read morewas polite and professional the entire time.

What a cool experience. I'm in Little Rock for work and came to Hot Springs on my day off,…read morespecifically to check out the Buckstaff Bathhouse. I'm so glad I did. The Buckstaff was built in 1912, and once you enter the locker room you step back in time over 100 years. It's one of 2 operating bathhouses on Bathhouse Row, but the only one that maintains the original feel. The treatments and fixtures are the same as they have been for the last century. I was fortunate to have Ricky as my attendant, who has worked at Buckstaff since 1977. He made sure I had a great experience! I also had an excellent massage from Ryan. I can't recommend Buckstaff Bathhouse enough. Step back in time and enjoy the thermal waters of Hot Springs!

I visited the Buckstaff Bathhouse on my recent trip to Hot Springs. I also visited another historic…read morethermal bathhouse, so my review is a bit of a comparison between the two. The thing I really enjoyed at Buckstaff that was not offered at the other bathhouse was the steam cabinet. However, this was only about 5 minutes of my visit, so I would say if I returned, I might not go back to Buckstaff. However, I absolutely recommend visiting this one so you can decide which is your favorite! Here is the sequence of events I experienced (thermal bath experience with no massage/paraffin): I got there before 8 and there were four couples ahead of me in line. By the time 8 rolled around there were many more people behind us. Definitely recommend getting there early! The check in process was a little chaotic because the people behind the table just said "whoever was here first, come to the counter." We were all sort of in a blob and once one person jumped in front of someone else who had been there before she had, the vibe got a little weird. I kind of wish they had deli numbers or something, but oh well. I am sure it all works out. The people who worked there were all very friendly, and the people in the treatment room were SUPER busy the whole time, but very friendly. I got changed, got my sheet, and went in for my bath. They offered a loofa but no other extras (like scented salts) but I can understand why since it was a tighter space. If there were any smells in there, it could get really challenging for people sensitive to smells. My bath was fine and I enjoyed the loofa. Then I went to the cooling table. The hot towels cooled off pretty quickly, and they were more draped over me than wrapped (which was what I saw for everyone, so it wasn't just me). I don't know if that is why they cooled so quickly, but I was kind of there in cold towels for a bit which was less pleasant. Next, I went to the steam cabinet which was my favorite. I did not know how I would feel because the steam cabinet is so strange looking, but I would 10/10 want to do this or something like it again. It was like the best of both worlds being able to breathe regular air while experiencing the benefit of a steam sauna on my body. Next was the sitz bath. I was looking forward to this unique experience, but I could take it or leave it. Maybe I don't have the concerns that would make this a dream come true feeling, but I kind of just felt awkward and like I was sitting in warm water on a towel. I then went back to get dressed and leave. It was overall a great experience I feel very lucky to have had. Hot Springs offers some "nowhere else" type National Park experiences, and I definitely 100% recommend supporting the thermal baths and their employees! I would take my own clean flip flops for next time. I think they offer spa shoes, but I don't remember seeing anyone who had them.

Came in from out of town. Found this place while searching on Google. Completed the form and…read morereceived a call back very quickly. My boyfriend and I had a wonderful experience. We requested theTranquility package for our service. I cannot stress how friendly and patient the staff was to us. From the moment we walked in to when we left, everyone was very professional and friendly. They were totally invested in us enjoying our services. The shop is small, but once we began our services that wasn't noticed. Everything is very calming and welcoming. I would defiantly go back again and recommend to friends in the area.

Yesterday was the first time I have tried this place and my massage was AMAZING! AJ did a…read morephenomenal job! I had a 50 minute and she even did my scalp. OMG! The bath with champagne was a PLUS. Now, they did convince me to do the 25min add on foot treatment and though it was good, it was not worth an extra $60. I also had the lunch and I would not do that again either. I was not crazy about it. But, I am still giving this place 5* because of the massage. It was that good! So Thanks AJ

My wife & I were looking for a massage last minute and they were able to work us in. Not only was…read morethe massage exceptional but the location was nice, the atmosphere was completely relaxing and everyone was so nice.

This was one of the best massages I've ever had! She used a technique on my hips that I've never…read morehad done before and it was amazing!! Would highly recommend!!

I loved everything about my experience. The ambiance was magnetic and energizing for all my senses…read more I also loved my massage. I have an appointment on Tuesday for the spiritual release therapy

Great massage with Corey. Wonderful and informative facial with Laken. Pleasant staffread more