Hospitality is not the word that comes to mind when I think of our stay. The best service received…read morewas through the automated text messages. Any encounter with real life staff left me feeling like I was severely inconveniencing them for staying there. The buildings are old and the room was mediocre with cheap updates. I wouldn't pay to stay there again.

There are places where you can be a regular and they never remember you... Here at Mountian Harbor…read morethey not only remember you they treat you like family. We have spent our last 3 Thanksgivings at the cabins there. The serene atmosphere and quiet lakeside views make your stay relaxing and easy going... it helps too that their Thanksgiving lunches are phenomenal.. they are so accommodating with all requests and look out for you!

I love this place. We started off with an aromatherapy bath. That was so relaxing. Allison was such…read morea great help. Loved her. FYI they have a walk in/stand up pool for the elderly. Then we went into the pools. That too, was very relaxing. I highly recommend the pools. Then we ended it off with a 50 minute Swedish massage. Sherri and Adriana were both fantastic. Had a beautiful and relaxing day here at the Quapaw.

Imagine planning a relaxing getaway to Hot Springs, hoping to get an appointment for a bath at one…read moreof the legendary bathhouses, and after repeatedly calling and even visiting in person, you can but then you can't. This was our experience with the Quapaw bathhouse. We first tried to book online. Since I wanted to book both my husband and I, it was suggested that we call, so we did before our visit to Hot Springs. I expected to talk to a receptionist since we called in the afternoon during their regular business hours, but we got their voicemail. I left a message to please call us back so that we could book an appointment during our stay. After not receiving a call back after a day or two, we decided to visit in person once we got there. We waited in line at the Quapaw. I was excited because it looked so nice and relaxing inside. There were about 5 receptionists at a long counter, and after about 10 minutes one pulled us aside. We asked if there was any availability in the next couple of days while we were there. The receptionist looked iffy at first, then pulled up the information I had added when I tried to book online and told us she had a 2:30 open and blocked it off in their system for my husband and I. She was explaining to us who our masseuses would be, adding the kind of aromatherapy we liked, and that we needed to arrive ahead of time. As she went to swipe our credit card, she and another staff member started talking about our appointment. Apparently a staff member named J.J. overruled the time our receptionist blocked off for us seconds earlier and booked another couple that walked in behind us, but I guess J.J. was a faster typer? Maybe? We still don't know, because once she realized it was double booked we were told too bad, that's all they had, and nothing could be done about it. My husband and I looked at each other puzzled, like "what just happened"? So in essence, they booked us then canceled us. I even got a welcome email, then a cancellation email that I'm still scratching my head over. After pretty much saying "sorry, too bad" in front of the other people waiting in line, they all went back signing people in like we weren't even there. It was really awkward and not to mention a big disappointing let down. My husband and I left, stunned as to having an appointment, then not, not to mention the treatment after...and not really knowing what to do about it After talking about it, we decided to call to speak to someone about our experience, since maybe that was just a bad day. I've called, I've emailed, and I still haven't received anything back, not even an I'm sorry. My husband and I are on our way home, and we still haven't heard back from anyone at the Quapaw. I even waited to post this hoping we might. We got to do some really fun things in Hot Springs. The Quapaw experience or in a way "no" experience left us kind of down and not to mention kind of angry. Just so weird. I expected so much more than "sorry, bye", but that's exactly what it was. Fair warning to all.

I had acrylic tips done here last week. I have tried every place from here to little rock ( just…read moreabout) this place is SO clean. So personal. I acquired an appointment with Nikki and she did a beautiful job. I have finally "found" my nail place. They also offer massage, hair styling, pedis, facials. Give them a call. I am ecstatic!!!

Located inside the Embassy Suites. My wife wanted to book a couples massage for our 6 year wedding…read moreanniversary. Fantastic Massage. I requested and received the deep tissue massage. Shela was great, very professional, and worked me over . It was rough but felt amazing afterwards. My wife requested the relaxation massage and raved about the care she received from Heather. Side note: we looked at a few other places before finding this place. Thankfully they were booked and this place had an opening! We will return here when in the area.

Had a wonderful experience, Darlene new exactly how to make me feel comfortable and relaxed. She…read morewas polite and professional the entire time.

What a cool experience. I'm in Little Rock for work and came to Hot Springs on my day off,…read morespecifically to check out the Buckstaff Bathhouse. I'm so glad I did. The Buckstaff was built in 1912, and once you enter the locker room you step back in time over 100 years. It's one of 2 operating bathhouses on Bathhouse Row, but the only one that maintains the original feel. The treatments and fixtures are the same as they have been for the last century. I was fortunate to have Ricky as my attendant, who has worked at Buckstaff since 1977. He made sure I had a great experience! I also had an excellent massage from Ryan. I can't recommend Buckstaff Bathhouse enough. Step back in time and enjoy the thermal waters of Hot Springs!

First time my husband and I went Staff were wonderful first…read moreof all!! Shout out to Shadow and Theresa. It's good to try new things but I felt like some of the things were a rip off. Example, sitz bath I felt it was pointless and the hand treatment. Massage was probably the best thing. She was so sweet. I did the deluxe treatment and my husband did the traditional one. Ok so for husband part of his experience he felt like it was okay. He stated that he sat on the block of wood with trickle of water for sitz on his back. No water at all. But mine did. So not sure what happened there. It was an old black gentleman that helped. He laid on a table with a dry sheet and nothing else. I did the same but it was hot towels. Steam box was for 2-3 mins long. Needle shower was broken. Not sure if we would do this again. But please look into this that my husband didn't have a good experience at all.

Came in from out of town. Found this place while searching on Google. Completed the form and…read morereceived a call back very quickly. My boyfriend and I had a wonderful experience. We requested theTranquility package for our service. I cannot stress how friendly and patient the staff was to us. From the moment we walked in to when we left, everyone was very professional and friendly. They were totally invested in us enjoying our services. The shop is small, but once we began our services that wasn't noticed. Everything is very calming and welcoming. I would defiantly go back again and recommend to friends in the area.

Yesterday was the first time I have tried this place and my massage was AMAZING! AJ did a…read morephenomenal job! I had a 50 minute and she even did my scalp. OMG! The bath with champagne was a PLUS. Now, they did convince me to do the 25min add on foot treatment and though it was good, it was not worth an extra $60. I also had the lunch and I would not do that again either. I was not crazy about it. But, I am still giving this place 5* because of the massage. It was that good! So Thanks AJ

My wife & I were looking for a massage last minute and they were able to work us in. Not only was…read morethe massage exceptional but the location was nice, the atmosphere was completely relaxing and everyone was so nice.

This was one of the best massages I've ever had! She used a technique on my hips that I've never…read morehad done before and it was amazing!! Would highly recommend!!

Great massage with Corey. Wonderful and informative facial with Laken. Pleasant staffread more

I loved everything about my experience. The ambiance was magnetic and energizing for all my senses…read more I also loved my massage. I have an appointment on Tuesday for the spiritual release therapy