This guy has had my ring for a month. It needed to be resized. It's still not ready and they don't answer the phone. I just want the ring back at this point. read more

If I could give more stars I would! This place is awesome and all thanks to Liliana! When picking out an engagement ring, it is very nerve recking. It's a big step. Plus when looking for a ring, you have to have the right person helping you. Kind of like buying a car. Well Liliana had the most patience and worked with me for weeks to find the perfect ring and we did!! I am so happy with the service that I will definitely recommend her to everyone. When I came to check on the ring, manager Mike was able to help me get it earlier then promised, that was very special because as anyone knows when proposing, plans change! To top it off, when I picked up my ring, they lovely African American lady in the back (can't remember her name) but she was awesome too. Just all around good experience! THANK YOU LILIANA!!!!! read more

Had a very good experience during my appraisal! I came to the wrong shop and they were still Willing to help me! Very professional and very nice! They also got it done in 10 minutes. I definitely recommend and I'll be back read more

Our experience picking out my engagement ring was so positive! Anthony was flexible and had so many great ideas on how to help us assemble the exact ring I wanted. Never once pressured us. Now that he proposed I'm showing it off and people are so impressed!! I've never owned something so beautiful and without Anthony being so flexible I probably wouldn't have for a while. I'm just so happy we stopped into your shop and wanted to thank you for being the only jeweler to not pressure us! It was a great experience! read more

Tustin Diamond Exchange - Jewelry Near Me - Tustin, California

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I happen to call the wrong Diamond Exchange and I couldn't be happier ! Anthony was very accommodating. I got a new ring and diamond set within the hour. I couldn't be happier. read more

If you are in search for a ring, this post will help you! I had THE BEST experience here, from the moment I walked in untill I picked up tge rings. Antony and his staff were great, helpful and patient. And the work exceeded the expectations. Now the price. Take it from a person that is on a budget, that shopped around. I could not find a better price! Other places wantes to charger 40% more just because of "thier name" Tell me you wont want to get your lived one a VVSII, F color. And still not break the bank. Seriously guys, dont need to look further than here. * this not a Biased opinion, this was truthful. I saw how this process can be a hassle, so I wanted to help. Good luck everyone. read more

I came here to look at their selection of diamonds as I was searching for a 2 carat diamond engagement ring. Anthony was extremely helpful in not only the search but also the education of diamonds. We went step by step looking at various diamonds online and in his store. He also explained what types of marks would give a lower value for the same 4 C's graded diamonds. Ultimately after going to over 5 different shops as well as searching online I purchased my fiancés ring here. I highly suggest going to Tustin Diamond exchange if you are planning on making a large purchase. read more

My bf purchased engagement ring for me on 6.23.21- He gave me the ring- 7.17.21- it was the weekend so we took it back to have it sized the following week. After the sizing -I got the ring back a week later- and it was missing the following - side setting stones (thought it was due to sizing because i have very small ring size) and was not given the diamonds that were removed. Also, the authenticity stamp of 14K was removed. I wore the ring for a few weeks and lost a diamond on the claw holding the main stone in place- I took it back to them 9.10.21 to fix because high end jewellery should not be loosing ANY stones (this is due to poor craftsmanship). When I took the ring to be fixed- I told them the following was wrong with the ring: Main setting of the stone -was crooked and one of the prongs was not holding the main diamond in place, the stone on the claw fell off, the 14K stamp was missing and underneath the setting the gold was rough and had bumps due to it not being finished or polished. Anthony assured me he will make it perfect and I would be happy. Fast forward to 9.23.21- after two weeks of them working on it- I went to pick it up yesterday and the ring was missing a stone some where else on the setting, the 3 diamonds left on the claws were removed and not given back to me and the main stone was still crooked and not set properly, and underneath was still unfinished. I told him this craftsmanship is terrible, I asked Anthony if this was going to be a problem with this setting, he lied and said no he told me he would try one more time to fix the setting and if not then he will order a new one because its a faulty setting and Anthony said "well the diamond is too small for this type of setting"- then why would you sell us something that is not correct to start with? After that I left and I spoke to my fiancé and I just didn't feel conformable with what is happening and I didn't feel that I will be given a item I can wear. I called and spoke to Sunny over the phone and I told her I wanted to cut the back and forth and just get a different simpler setting that I am not going to have this problem with. She said ok come back in. Well my fiancé just didn't feel that any of the craftsmanship (specially after reading other yelp issues of the same problem) would be good at this point so he asked for his money back- they said no they will not and I got a phone call today 9.24.21 to come pick up my ring its ready? This is not what I agreed to. I want a refund- we do not want anything from this TUSTIN DIAMOND EXCHANGE at this point- the customer service is terrible and they will not give us our money back. Its to the point where we want to return the wedding bands because we bought those in good faith to show we would be a continued client but after this experience we want nothing to do with the rings at this point. We just want our money back to go else where as they are saying we are threatening them when we just want things to be right. FIX IT Anthony- refund our money! You are a scammer and you still have the ring! GIVE US OUR MONEY BACK!  DO NOT GO TO THIS BUSINESS THEY ARE GOING TO RIP YOU OFF! I filed a complaint with the Better Business Bureau today! read more

Had a great experience here. My fiancée picked the perfect engagement ring! The husband and wife are friendly and are willing to work with you to customize the fit so you're happy with it. We came back and got wedding bands. read more

Tustin Diamond Exchange - Jewelry Near Me - Tustin, California

Bought my mom a 14 K diamond cross pendant for her Birthday from here and she loved it. I searched all OC and Tustin Diamond Exchange has the best prices and dope selection read more

I honesty had the best experience here. I went in to have my moms wedding ring serviced for her birthday. Their customer service and quality of their service was excellent! I was blown away. They got it done 3 days earlier than scheduled so that I could give it to her on her birthday. I know they stretched themselves and was incredibly grateful! And they worked MAGIC on this ring. It's 29 years old, the bands were worn, the diamonds were falling out.. It looks NEW and when we got it I honestly couldn't stop staring at it! Thank you David Hayman Jewellers! read more

I highly recommend this store as a result of my recent difficult purchase. Following my online purchase of a diamond pendant, I received the wrong necklace. While this kind of problem can happen to anyone, not just ANY business responds as professionally or graciously! My entire purchase amount was immediately credited without ANY questions!! Purchase with confidence! read more

Only place I'll go for quality jewelry. Top of the line knowledge and quality. Very friendly and helpful for whatever your need may be.

I worked with Tony and he found something excellent in my price range and honored his word in resizing it for free after my lady tried it on! Would recommend! read more

Good selection and pricing but damn don't bring your GF here or you'll be choosing between a year of house payments or a ring

This place is a top notch business! I am glad I stopped by and checked it out! They have a great selection and great prices. Anthony was a pleasure to work with and very knowledgable and helpful. Anthony presented my fiancé with several options of wedding bands to enhance her solitaire. There was never any pressure to buy and she was able to pick what she liked. Once our wedding bands were picked, Anthony went above and beyond to make sure everything is perfect for her set! He even made some minor repairs to her engagement ring that I had purchased somewhere else to make sure everything was perfect for our upcoming wedding. From the outside, this appears to be an average looking jewelry store. But step on inside and you will be amazed with the clean and professional store with top notch customer service and great selection. We are glad we stopped here. We are very happy with our purchases and highly recommend this place. We will definitely be back for our upcoming jewelry needs. read more

We went to the Diamond Exchange Jewelry store to buy a necklace and the staff was very friendly and helpful. They repaired a necklace for us and did a very beautiful job. Nancy was very knowledgeable and helpful to us . We will definitely shop there again. read more

After taking a trip to their direct competition down the street (we all know who they are)..we found our way into this jeweler! We were greeted.. Got detailed explanations on all of our options.. Found rings that we love.. Personalized the rings to fit our needs and were given a killer deal. If you are wanting to find a quiet, easy going, reasonably priced jeweler the. This is the place. They offer a lay a way plan so it makes it easy to hold your purchase and pay.. Rings are pricey so if you want to buy that special someone something new than consider a nice piece of custom jewelry!! We bought 10 year anniversary rings! Can't wait to get them finished and to pick them up!! read more

Great customer service, was able to choose a wedding set with ease and the process was so quick! I highly recommend going to this place and getting your jewelry... read more

About two months ago, I drove around many different jeweler a looking for somewhere comfortable to buy an engagement ring. They were very helpful and not pushy. They asked what I was looking for and the price. Within minutes and after looking at several rings, I found an amazing ring. I had to resize it twice and had no problems. I recently proposed and have received only compliments on the ring. My fiancé loves it and can't wait to shop for our bands here. They are a small jeweler. I have shopped at bigger commercial jewelry stores before and you really buy the name not the quality there. I really like the work done at this store. read more

After hesitating to have my engagement ring resized, I came across the Tustin Dimond Exchange and i'm so glad I did. Anthony and his staff we incredibly helpful and eased my concern over having my platinum engagement ring resized. It took no more than 2 hours and my ring was perfect! I am very pleased with the results and will be a returning customer when it's time to have my wedding bands made. The quality, selection and workmanship is unbeatable. read more

Michael Duff did a great and more than helpful, he explained everything and make sure we were satisfied with my ring!! First time here and wont be the last!! Thanks!! read more

Shady! Came in here asking if they were the Tustin Jewelry Exchange the one on the commercials and the guy lied to me and told me yes. I thought it was odd but trusted him. I purchased some diamond earrings here what I looked at in the case and what I got were 2 different things. They gave me a phony appraisal that I took to a reputable jeweler to find out what did I pay and he told me they're worth about $3000 less then what I paid and the appraisal is bogus listing a diamond color that doesn't even exist it's a typo on the certificate. Lesson learned and buyer beware read more

Got a ring here as a gift... Loved it... The staff was very helpful and patient with me (lol )... When we got home I noticed a slight defect... Went bk and the exchange was done smoothly... I'm a happy camper... a ring from the love of my life... I am blessed read more

I began coming to Diamond Exchange a very long time ago when I lived in Chicago and then when I moved to the OC 5 years ago I began coming to Tustin location. This is the best place to buy fabulous jewelry for wife - great selection, excellent quality, fair prices and ZERO DRAMA. Been to Tustin 4 or 5 times last 5 years and this week again andJOANNE WAS ABSOLUTELY SUPERB - so go to Tustin Diamond Exchange for and ask for Joanne!!! read more

I had my first experience today, I walked out this place with the ring of my dreams. Go see Michael Duffy he will take care of you! Thanks Michael see you soon. ;) read more

Ok, here is the lowdown on Tustin Diamond Exchange. Why in the world anybody goes to the big names place to buy diamonds is beyond me, the have every imaginable selection for settings and diamonds, you will find something to your liking without a doubt. I choose a beautiful 1 carat pave setting along with a beautiful 2 ct diamond center stone. I paid about 30% of what I would have paid at the big places which translates to about 3K less for my setting. I saved thousands on the setting and the diamond. The prices are worth the drive but Anthony the owner and Zhanine Anthony's assistant were fantastic. I drove them crazy, they showed me unlimited settings and stones and Zhanine was more than gracious to model them all. When you walk out of here you'll feel like a million bucks, that's how cool this place. read more

Absolutely love this place !!! I went in to get an engagement ring for my now fiance, and they went above and beyond to help me with choosing my ring. They took so much time into making sure my fiancés ring was top notch! They did an amazing custom job for me. I would HIGHLY recommend them to anyone looking for an engagement ring or just any jewelry in general. Absolute pleasure working with them and an absolute amazing jeweler! A+! read more

Given the amount of advertising spent on this business I expected a lot more. My fiancé and I walked in and weren't welcome with a friendly greeting and were told "ya wedding bands are over there". Sales associate told us that there were more options at the mall and asked if we checked what they had there yet. There was a band I was interested in and was told they didn't know the inventory because it was Sunday. If you don't have access to inventory on Sunday then you shouldn't be open! We bought my fiancé's ring at Zales in the mall just like the associate recommended- and the associate was right, they had a lot more options at the same prices we saw here! Brides don't waste your time! read more

I had an amazing experience here. After 40 years of marriage my parents decided to upgrade my mother's wedding ring. My mom asked me to go with her to look. We had a couple ideas and worked with Bethany and she was amazing. She was patient, didn't make us feel rushed at all at let us look at multiple options including replacing the stone in her existing ring and looking at new rings. We were able to find an amazing 2ct three stone diamond right for a great price! I also learned that the employees don't work off individual commission, instead they work off store commission and I love that! The employees don't fight over clients and really just want you to make the right choice. My mom and I had an amazing experience and she is very satisfied with the ring :) Thank you! read more

My wife and I went to the Jewelry Exchange to purchase a set of diamond studs for her. Marie walked us through the process and showed us excellent selection of stones which are all beautiful. As a veteran, Marie gave us a 20% discount. She provided us a very impeccable customer service. We are very happy with our purchase just in time for our anniversary. Thank you Marie! read more

I sold the owner Anthony thousands worth diamond jewelry. I went from his store to the bank to deposit and they advised me I had been given a counterfeit bill. When I called the owner he told me I was being rude !!? ME ? He ripped me off and embarrassed me in my bank. I will be reporting him to the BBB and the money was taken and will be sent to the Feds along with a copy of his business card. On the phone call with him he told me to drive an hour back to his store to give me a $20. That's how much it takes in gas to get there. The least he could do is mail me a $20. He is totally in the wrong as a business owner! IF I COULD GIVE A ZERO STAR I WOULD ! read more

This is the place to go for engagement rings. The selection is incredible and the people "Anthony & Michelle" are exceptional. Worth the drive from San Diego ! Barbara & Dave read more

Very great experience in getting an engagement ring. Our salesman Joe was very knowledgeable and honest when purchasing the right diamond. Went out of his way to make sure I had the ring on time and great quality. Definitely recommend this store to anyone looking for great service. read more

I simply appreciate the great service. Very reasonable pricing, good customer service and great Diamonds! I'll most definitely be back soon!

Great experience, met with Anthony he was very helpful and professional great Service will buy there again for sure.

******BUYERS BEWARE******* This place is a rip off!!! I got two appraisals with different. Information!!! I am starting the process of Suing. DO NOT BUY FROM THIS PLACE read more

Every time I come here I get amazing service, the last ring I got was one of a kind it's so spectacular. I recommend anybody looking for a unique piece of jewelry to come and give this place a try you will not be sorry. read more

I went to the store with my husband to buy a special gift for my niece we were so impressed by the patience and great customer service that we received by Raul he was patient and very helpful. read more

I had a wonderful experience here. I bought my wife's engagement ring and we got our wedding ring heres too. Thanks a lot!