We originally had a disappointing experience at the Roseville TuTogether rug tufting session, especially because it did not feel as beginner-friendly as we expected. However, after sharing our concerns, management reached out and genuinely listened. They showed that they care about customer feedback and made a sincere effort to make things right and improve the overall customer experience. I really appreciate their professionalism, responsiveness, and willingness to address the situation. That kind of customer service means a lot and shows they value their guests. Because of their thoughtful gesture and effort to resolve our concerns, I'm updating my review to 4 stars. read more

TuTugether - Staff member leading the rug tufting instruction session - Arts & Crafts Near Me - Roseville, California

I'm finally getting around to writing a review for TuTugether Sacramento, and I have mixed feelings after visiting twice. My first visit was with my boyfriend, and we had a genuinely great experience. I made a reservation the day before for two small rugs, and there were plenty of time slots available. When we arrived, the session went smoothly. The space itself is a mix of rug tufting and deco-den, with around a dozen tufting stations and a large table in the center for other crafts. It is a bit tight, especially with merchandise displayed near the front, but it still felt fun and creative. The activity took longer than expected, but we had a great time trying something new. My only critique from that first visit was that instruction was pretty minimal. The staff gave us the basics but didn't go into much detail or offer many tips--we mostly figured things out ourselves as we went. Because of that positive first experience, I brought my sisters for a second visit, expecting something similar. Unfortunately, this visit was very disappointing and really highlighted major issues with customer service. We arrived around 1:45 PM on a Saturday as a party of three. The store was busier than my first visit, but not full--there were still about 8-9 open tufting stations, and online reservations were still available. When we walked in, we went straight to the register and waited about 5-10 minutes without any acknowledgment, despite making eye contact with two employees working up front. Eventually, one employee asked if we had been helped. When I asked about availability for three people, she responded bluntly, "Absolutely not... it's really busy," and told us to come back later or book online--then immediately turned away from us. This was confusing, given the visible open stations and available booking slots online. To test this, I stepped outside and booked a reservation for 2:30 PM--just 20 minutes later. While we were waiting outside, we could clearly see that same employee sitting at a tufting station working on what appeared to be her own personal project. At that point, it felt less like they were "too busy" and more like she simply didn't want to help us or clear her station. When we returned, a different employee (who was much more helpful) checked us in with no issue. Ironically, she had to ask that same employee to clean up her station so we could be seated--confirming that space had been available the entire time. I also overheard her mention that she "wasn't sure what to do," so she told us to come back later, which honestly just reinforced how dismissive the earlier interaction was. On top of that, we were seated in a very hot area with direct sunlight, even though there were other open spots. It made the experience uncomfortable, and while the staff did acknowledge the heat, it didn't seem like much effort was made to relocate us. To end on a positive note, our rugs turned out really cute--but that was mostly due to our own effort. The pricing is also something to consider: small rugs are $88+tax, and there's a $20 deposit per rug online. It also felt like tax was applied twice (once on the deposit and again on the final payment), which was frustrating. Overall, I think this is a fun experience to try at least once, especially if you're looking for something creative and different. However, the inconsistency in service--especially during my second visit--really left a bad impression. The staff came across as inexperienced and disengaged, and it didn't feel like customer experience was a priority. I probably wouldn't return and would look into other tufting studios in the Sacramento area instead. read more

TuTugether - The employee sitting down and working on her OWN run after telling us there is no availability for rug tufting because it's so busy. - Arts & Crafts Near Me - Roseville, California

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This place is absolutely incredible as soon as you step in it feels like a whole New World!! It's located inside of the Roseville mall so the parking is hectic, but there is plenty of Reservations are strongly recommended especially if you're a party of six then it's required. I believe for a party of six and more there is also a 10% gratuity that is automatically added. Staff is amazing super welcoming, incredibly helpful and patient. They are great teachers. What's incredible here is you are able to make your own rug they have a variety of sizes ranging from small to mega! So be ready to spend anywhere from three hours to a whole day depending what size you wanna get They also have this really fun painting style, where you get to pour the paint over your choice of figurine Which I thought looked cool too 1000% family friendly. I think this is a great way to spend time with the family really fun activity. It's recommended that you are at least 13 and up. But you are welcome to do two people per rug so any little ones can have an adult with them and sharing the Fun as well. Cannot wait to come back here again never buy in a rug again. I am making my own. read more

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Very cool experience very fun brought my daughter had a blast brings out your artistic side. Customer service is fabulous. Lexi was wonderful informative and helpful and the environment was clean there you go. good selection of charms crisis pretty expensive, but if you have the money. read more

TuTugether - Craft room - Arts & Crafts Near Me - Roseville, California

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We came here when it opened and were the only two people there for about an hour. The personalized attention in the beginning helped. It got busier afterwards. I chose to do a small rug. There was a deal for it- $20 off. It took me longer than expected- over 3 hours. In between, we were able to get lunch and then come back to do the finishing touches. I'm not a crafty person, but my rug turned out ok. I'm glad for the experience, but don't think I would do it again as it's pricy. Be aware that you may be recorded. I guess I should've read the waiver more carefully. Pouring art and decoden art are also available here. read more

Horrible customer service. They don't guide or show you how to do the craft or give an example. They have aprons for worker bust not the guests getting paint all over. They were sitting on their phones, not helping and huffed when we asked for more napkins. The napkins for cleaning were cheap and stuck all over our fingers. They didn't smile at all and had bad attitudes like they didn't want to be working. It's was a let down to our 10 year old girls on a play date. Petroglyph painting is way better, has guidance and the workers are nice. read more

I came with my sister & my boyfriend for my birthday as a fun activity to do together. It is totally worth it! The staff are nice & very helpful! They give a tutorial before you start tufting & give you advice before you go off to start. They are also around & paying attention if you need help. Before we finished, they made sure to double check the rug to see if there were spots that we should fix & even gave great advice about changing part of the design! My boyfriend & I worked on a medium rug together. It's nice to do 2 people on 1 rug as a beginner as it gives you a break between working on it. We didn't feel rushed to complete it & they let us come back a different day for free to finish up the rug. Be aware though: there is a fee depending on how many times you need to come back to finish your piece & it is on their website. We will definitely be coming back to work on more rugs. It's a fun & relaxing hobby. read more

There are three craft options, all of which are rather other priced. We made cell phone cases and the charm selection was pretty limited. The staff was super helpful and kind. The location was clean and easy to find. But I wouldn't be returning... It's not worth the money. read more

went here for a friends birthday and the workers were very sweet! there were so many items you can choose to decorate if you make something custom like a phone case, mirror, rug [many more to choose] and the workers also gave a tutorial on how to work things. it can be pricy honestly but a lot of things like for decorating, charms, or frosting that's free when you're decorating it does make up for it so understandable. honestly would come back some time! friendly environment and a very fun first experience :) [also a nice change of pace from drawing tbh] read more

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We came here with the kids to make rugs. Be aware, this craft takes a while- at least a few hours unless you're experienced or make a simpler design. The resulting rugs came out great. The staff was patient and helpful in both training on how to use the equipment and assisting with issues. Make sure to throw them some extra cash as a tip if you feel the same- because CASH is always better than a number on a touchscreen, right? read more

me and my man went in this morning and the worker didn't even say anything to us, she just came up to the register and stared at us. she barely gave us an explanation on what to do and kinda walked away. it was an ok experience. read more