1. Twigs Floral & Art

1. Twigs Floral & Art

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Lafayette, CA

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Twigs Floral & Art

4.7 (3 reviews)
ModerateFlorists
Closed 9:00 am - 4:00 pm
Updated 3 months ago

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Flower Bowl Florist

Flower Bowl Florist

4.7
(327 reviews)
2.7 mi
$$
Women-owned & operated
Walk-ins welcome

Highly recommend! Easy to order and schedule delivery online. Was delivered as scheduled and is…read moreGORGEOUS!!! Got the "standard" Soundgarden bouquet and it's even better than the photo. Bouquet is perfectly assembled and full, and each flower is flawless and blooming. The bouquet is also large for a standard size.

I called Flower Bowl today to inquire about a floral style that has become popular online, often…read morereferred to as "farm girl flowers." I understand that not every florist may be familiar with that term, and I would have been perfectly happy to explain what I meant. What disappointed me was the customer service I received. Instead of professionally asking for clarification, the employee seemed to mock my question and made me feel uncomfortable for simply asking about a flower style. She kept asking if I went on their website to check out their flowers. When I told her I did and didn't see the style I wanted. She automatically turned me away saying "okay, I don't know what you're talking about, this is flower bowl not farm girl flowers!." I can sense frustration, and attitude. Which led me ending our conversation. The conversation felt dismissive and unprofessional from the start. The interaction ended with her saying, "Okay, you weirdo, my dear," while laughing before hanging up. Whether it was intended as a joke or not, I found it inappropriate and unprofessional to speak to a potential customer that way. As someone who was genuinely interested in placing an order, I expected a polite explanation or follow-up questions about the style I was looking for. Instead, I was left feeling embarrassed and unwelcome. Customer service should make customers feel comfortable asking questions, not mocked for them. Unfortunately, because of this experience, I will be taking my business elsewhere.

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Undefined
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A stunning arch for a beautiful wedding!
A stunning arch for a beautiful wedding!
One of our favorite arrangements.. Sweet Child of Mine!

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One of our favorite arrangements.. Sweet Child of Mine!
Jory's Flowers

Jory's Flowers

4.2
(284 reviews)
7.5 mi
$$
Locally owned & operated
80 years in business

Beautiful birthday flowers ... delivered a day late. When my relatives asked if I liked the…read moreflowers, I had to reply, "What flowers?" Delivery had been promised so it meant a hassle for relatives living 1,800 miles away. Jory's is closed on Mondays. Maybe that was the hang-up, but delivery had been promised. When they finally arrived, I was greeted with a "Sorry." The flowers were beautiful and so was the amber tone mosaic vase. (I am still enjoying the vase now filled with some dried fall flowers.) But here is where things get a bit strange. When I was rinsing out the vase, I noticed two stickers on the bottom. One said Mervyn's $39.99 and the other said Goodwill $8.99. Mervyn's closed many years ago so today's retail value of the vase would be much more. Who knows how it ended up at Goodwill and then made its way to Jory's. I don't have an issue with recycling from thrift stores. I do it myself. What was very odd to me was Jory's did not take a minute or two to remove the stickers. Very tacky. This would have been a five-star review if the flowers had arrived on time and in a vase that did not show its thrift store origins.

This is the florist to call if you're in Clayton or even greater Concord! Angie helped me even…read morethough my order was same day & last minute. I appreciate the focus on quality & customer service. My wife was very happy w the arrangement.

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Jory's Flowers
Jory's Flowers
Jory's Flowers

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Twigs Floral & Art - florists - Updated July 2026

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