1. 7 and Branch

1. 7 and Branch

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7 and Branch

5.0 (1 review)

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11 years ago

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Flower Bowl Florist - Not seeing what you're exactly looking.. not a problem! We can create an arrangement that we know you'll be obsessed with!

Flower Bowl Florist

(327 reviews)

$$

Highly recommend! Easy to order and schedule delivery online. Was delivered as scheduled and is…read moreGORGEOUS!!! Got the "standard" Soundgarden bouquet and it's even better than the photo. Bouquet is perfectly assembled and full, and each flower is flawless and blooming. The bouquet is also large for a standard size.

I called Flower Bowl today to inquire about a floral style that has become popular online, often…read morereferred to as "farm girl flowers." I understand that not every florist may be familiar with that term, and I would have been perfectly happy to explain what I meant. What disappointed me was the customer service I received. Instead of professionally asking for clarification, the employee seemed to mock my question and made me feel uncomfortable for simply asking about a flower style. She kept asking if I went on their website to check out their flowers. When I told her I did and didn't see the style I wanted. She automatically turned me away saying "okay, I don't know what you're talking about, this is flower bowl not farm girl flowers!." I can sense frustration, and attitude. Which led me ending our conversation. The conversation felt dismissive and unprofessional from the start. The interaction ended with her saying, "Okay, you weirdo, my dear," while laughing before hanging up. Whether it was intended as a joke or not, I found it inappropriate and unprofessional to speak to a potential customer that way. As someone who was genuinely interested in placing an order, I expected a polite explanation or follow-up questions about the style I was looking for. Instead, I was left feeling embarrassed and unwelcome. Customer service should make customers feel comfortable asking questions, not mocked for them. Unfortunately, because of this experience, I will be taking my business elsewhere.

Flowers of Joy - Beautiful Tropical Flower Delivery to Concord, CA

Flowers of Joy

(58 reviews)

Excellent service. Called for a rush order for a birthday thinking that all was lost. She was…read moreable to provide me with my wife's favorite flowers that were delivered the next morning. Recommended for all events and definitely will use again.

I called this "business" earlier in the week to order a dozen roses to be delivered on Valentine's…read moreDay. Pretty simple right? My order was taken & I clearly provided the information for delivery (my cc was promptly charged even tho the person taking my order didn't know the exact fee... for a dozen roses...). The destination is a 5 min. drive from the recipient. This costs $140; that's fine. It's important to me that the flowers get where they're supposed to go, WHEN they're supposed to go. That's the whole reason I'm calling a professional florist. They deliver the flowers a day early, seemingly for no good reason. When I realize this, I immediately call to explain what's happened. I could have bought beautiful roses from anywhere else for much less & taken them myself... the TIMING is important in the florist business (I assume?). I calmly ask to speak w the mgr. & I receive pushback. The lady who answers the phn doesn't want to track down the mgr.; I can just tell her about my issue. So I clearly explain what is wrong & (when asked what should be done) that I expect a partial refund or some form of compensation for my $140 dozen roses delivered a day early before Valentine's Day. Ppl make mistakes... but... The sole reason I'm even leaving this review is bc of the lackadaisical, almost resentful tone & attitude of the lady who fielded my call. She is the opposite of what a business owner or founder would want for customer service. If timing is important to you when you order flowers, you might want to avoid this business. That would merit a 3 star review. If customer service is important you, def. avoid this place. This is a 1 star review primarily for the tone-deaf reply I rec'd when I initially expressed my dismay: "well... you know, mistakes happen, & I mean, they were delivered."

Char's Flower Shop

Char's Flower Shop

(44 reviews)

$$

Please read the 1 star reviews BEFORE using this business - they echo my current experience…read more A friend just delivered their first child and we wanted to send flowers for the celebration. I went online and placed an order hoping for next day delivery. When date selection came up, Sunday was the first available date, okay that works I thought. Sunday comes and no flowers delivered. I was in Vegas so decided to deal with it on Monday. Monday morning I called the shop after 9:00 and received an answering machine. I left a message with my inquiry and requested a call back. 2 hours later after no call, I called again - same routine, answering machine, left message asking again for a call. Around 5:00 Monday, I received an email indicating flowers were delivered. I checked with my friend who had a message saying flowers were delivered but she was at the hospital. Later confirmed no flowers were at her house! Tuesday morning I called the shop again but reached the owner this time. I explained why I was calling, that I was disappointed that delivery didn't occur on Sunday, that received no notification that it wouldn't happen til Monday, that I left two messages on Monday with no contact and that flowers STILL HAVE NOT BEEN DELIVERED! He then listed the excuses: - his web service showed Sunday delivery in error (prior Sunday was Mothers Day) - he was out of town on Friday and couldn't contact me when he KNEW delivery wouldn't happen on Sunday - he couldn't call back on Monday because he was too busy with orders - he delivered the flowers himself, no answer at house so he left flowers at the door (in this heat??) He made no apology, no offer to do anything else (refund, deliver new arrangement), it was clear my satisfaction was not his problem, he was done! He was so adamant about delivery I said I'd check one more time, but there was nothing. Yesterday I called ONE LAST TIME and received answering machine again (how does he stay in business???) I left a message confirming there was no delivery and that I either wanted a refund or I would dispute the charge with my credit card company - this is where I stand now! As other one stars state, this guy is a jerk, unprofessional and has no commitment to his customers.

Amazing customer service! Called last minute to order a Lei for promotion. I was told I would be…read morecalled once they were delivered to the store. Got a call back. Picked up the lei. It was the most beautiful lei! Thank you!

7 and Branch - florists - Updated July 2026

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