WOW! Gorgeous arrangement! I have already recommended this florist and would use again.read more

I called Flower Bowl today to inquire about a floral style that has become popular online, often…read morereferred to as "farm girl flowers." I understand that not every florist may be familiar with that term, and I would have been perfectly happy to explain what I meant. What disappointed me was the customer service I received. Instead of professionally asking for clarification, the employee seemed to mock my question and made me feel uncomfortable for simply asking about a flower style. She kept asking if I went on their website to check out their flowers. When I told her I did and didn't see the style I wanted. She automatically turned me away saying "okay, I don't know what you're talking about, this is flower bowl not farm girl flowers!." I can sense frustration, and attitude. Which led me ending our conversation. The conversation felt dismissive and unprofessional from the start. The interaction ended with her saying, "Okay, you weirdo, my dear," while laughing before hanging up. Whether it was intended as a joke or not, I found it inappropriate and unprofessional to speak to a potential customer that way. As someone who was genuinely interested in placing an order, I expected a polite explanation or follow-up questions about the style I was looking for. Instead, I was left feeling embarrassed and unwelcome. Customer service should make customers feel comfortable asking questions, not mocked for them. Unfortunately, because of this experience, I will be taking my business elsewhere.

I ordered flowers for my daughter's birthday day. Today I called to find out what time they would…read morebe delivered. I spoke with a customer service person who could tell me nothing. I asked to speak to the florist or the manager and was told they aren't allowed to give out that information. I have never worked with a business who had such a barrier to customer service!!! I highly recommend using any other florist but flowers by Nora!

Over priced and the arrangements 2/2 were smaller in appearance that the advertised photo…read moreregardless of the level order. I get the story of flower sizes vary but sometimes it's significant vs just noticeable. Last funeral- delivery was late and barely made it in time due to "traffic" they are 2 lights down the road. Got a smaller bouquet of yellow roses at Safeway that looked in better shape to take for the memorial vase we were headed up to rather than a last min additional bouquet from this business. This funeral's flowers were ready and kept refrigerated by them for us but the lollies and roses were already tinged with some browning on the edges.

This is the florist to call if you're in Clayton or even greater Concord! Angie helped me even…read morethough my order was same day & last minute. I appreciate the focus on quality & customer service. My wife was very happy w the arrangement.

Beautiful birthday flowers ... delivered a day late. When my relatives asked if I liked the…read moreflowers, I had to reply, "What flowers?" Delivery had been promised so it meant a hassle for relatives living 1,800 miles away. Jory's is closed on Mondays. Maybe that was the hang-up, but delivery had been promised. When they finally arrived, I was greeted with a "Sorry." The flowers were beautiful and so was the amber tone mosaic vase. (I am still enjoying the vase now filled with some dried fall flowers.) But here is where things get a bit strange. When I was rinsing out the vase, I noticed two stickers on the bottom. One said Mervyn's $39.99 and the other said Goodwill $8.99. Mervyn's closed many years ago so today's retail value of the vase would be much more. Who knows how it ended up at Goodwill and then made its way to Jory's. I don't have an issue with recycling from thrift stores. I do it myself. What was very odd to me was Jory's did not take a minute or two to remove the stickers. Very tacky. This would have been a five-star review if the flowers had arrived on time and in a vase that did not show its thrift store origins.

I had ordered flowers online from FTD and the bouquet that I was sent initially started to die…read morewithin four days so I called back as a fresh flower should last longer. That bouquet was sent from another nearby florist. FTD replaced my order with a bouquet from Deb's flower market, and I was blown away. The flowers are absolutely gorgeous and they did such a beautiful job with the arrangement. Day four and they are still just as beautiful as they were the day they were delivered. I have constantly been disappointed with flowers ordered online (not through Deb's) and now have my go to place, Deb's flower market. Thank you so much for my beautiful flowers, I'm obsessed with them

Jose was ahhhmazing! Walked in and gave him a budget and colors and he came out with a beautiful…read morebouquet in 5 min! 10/10!

I called this "business" earlier in the week to order a dozen roses to be delivered on Valentine's…read moreDay. Pretty simple right? My order was taken & I clearly provided the information for delivery (my cc was promptly charged even tho the person taking my order didn't know the exact fee... for a dozen roses...). The destination is a 5 min. drive from the recipient. This costs $140; that's fine. It's important to me that the flowers get where they're supposed to go, WHEN they're supposed to go. That's the whole reason I'm calling a professional florist. They deliver the flowers a day early, seemingly for no good reason. When I realize this, I immediately call to explain what's happened. I could have bought beautiful roses from anywhere else for much less & taken them myself... the TIMING is important in the florist business (I assume?). I calmly ask to speak w the mgr. & I receive pushback. The lady who answers the phn doesn't want to track down the mgr.; I can just tell her about my issue. So I clearly explain what is wrong & (when asked what should be done) that I expect a partial refund or some form of compensation for my $140 dozen roses delivered a day early before Valentine's Day. Ppl make mistakes... but... The sole reason I'm even leaving this review is bc of the lackadaisical, almost resentful tone & attitude of the lady who fielded my call. She is the opposite of what a business owner or founder would want for customer service. If timing is important to you when you order flowers, you might want to avoid this business. That would merit a 3 star review. If customer service is important you, def. avoid this place. This is a 1 star review primarily for the tone-deaf reply I rec'd when I initially expressed my dismay: "well... you know, mistakes happen, & I mean, they were delivered."

No issues with delivery or card. However quite disappointed in the arrangement. The photos show the…read moreonline photo of the secret garden arrangement and then the photo of what my friend received. Totally different in terms of the shape of the design, amount of greenery, color palette of the flowers, etc. I really liked the asymmetrical and natural style of the online photo while the one my friend received looked like a standard old-fashioned dome shape. Also, I thought the pastel colored lisianthus, astilbe, rosemary, and garden roses were chic choices in the online photo. The bouquet received had brightly colored standard roses and baby's breath that I could have easily gotten at a grocery store. I also paid an extra $20 for extra stems beyond what was shown online. I understand each design is unique and will not match the website exactly - but in this case it was not even close, I would have appreciated a call first if the right person was not available that day to make this arrangement or if they did not have the right flowers on hand.

Randy is the best, local small business owner please…read morecontact directly if possible don't use massive online company that takes a cut. Also you get to select what you want not a picture online. Drop into the spot and pick out of the fridge. We call in to see what is fresh and beautiful, then they out something together. Always turns out fantastic and great price

I found Countrywood Florist on Yelp. I needed to order an arrangement for a friend who lived far…read morefrom me. I called the flower shop directly and Dena answered the phone. She was super friendly, knowledgeable, responsive and asked many questions to make sure she understood exactly what I wanted the floral arrangement to be. Service was top notch! The floral arrangement was delivered quickly too! She kept me updated through texting which was super easy. She even sent a picture and a video of the arrangement that was sent! The flowers were fresh and gorgeous! Thank you!

Great customer service and a unique arrangement which is what I was looking for. The person who…read morereceived the arrangement loved it! Definitely recommend!

Cypress & Bloom's owner and floral designer, Gories, is extremely talented! I hired her for my…read morewedding and she was my favorite vendor to work with. She has such an amazing eye for florals and greenery and creates romantic, bohemian floral designs. She brought my forest wedding to life! I got so many compliments on the bouquets, arch arrangements, and tables. She was incredibly professional, communicative, and kind. She took such great care of our special day!

We're so grateful we chose Montse for our wedding florals! She helped us figure out a vision that…read morefelt exactly right for us which was timeless, romantic, classic, and very natural. The flowers were beautiful, and many of our guests commented on them! She also added a few last-minute arrangements when we realized we needed them, and she made the whole process seamless. Her communication and flexibility were really appreciated. Montse is warm, easy to talk to, and it shows how much she cares about what she does and who she's doing it for. We're really thankful for everything she did and would happily recommend her!

Montse was a pleasure to work with from beginning to end. I was planning a more last minute wedding…read morebut Montse was able to accommodate and created a wedding bouquet and boutonnière that was beyond what I ever could have hoped for. I talked colors with Montse ahead of time but had no idea what the bouquet would actually look like since she uses whatever's in season. I knew I loved her work from seeing other florals she's done but oh my gosh I was so in love with what she made for me. I wish I could keep it pristine forever, it makes me so happy and the bouquet has seriously been the thing I've gotten the most compliments on in all my wedding pictures. Thank you so, so much Montse! And I whole heartedly recommend Bloomsbay for all floral needs.

Worked with me on very short notice to hand-produce a lovely pocket square boutonniere just in time…read morefor a holiday party. Was well worth the price.

My sister is a flower snob. She just is. It's a thing…read more So when I had flown in to see her new home and visit, I could not show up empty handed. Yelp to the rescue on finding a place and I popped into Walnut Creek Flowers shortly after landing. Amy (owner) was quick to address putting together a loose arrangement on my under $100 budget of exceptional quality and unique flowers (no carnations or any of that baby's breath webbing for my sister will do). My sister was pleasantly pleased when I showed up at her front door with a brilliantly colorful and exotic arrangement worthy of her high flower standards. Thanks Amy. Would happily reach out to Walnut Creek Florist again if/when needed.

Very good customer service. Corsages and flowers are amazingly picked and done. And the value is…read moregreat as well!

Amazing customer service! Called last minute to order a Lei for promotion. I was told I would be…read morecalled once they were delivered to the store. Got a call back. Picked up the lei. It was the most beautiful lei! Thank you!