Brought my dog in today emergently because she all of sudden started crying/whimpering for no…read moreapparent reason. My dog has been to oak heart before. I walked in and explained what happened. The receptionist with zero empathy or interest robotically informed me there were no appointments today. I asked about emergency situations, to which she replied she didn't think this was an emergency. Excuse me? The other receptionist told her to ask in back. She went to ask in back and came back to say they would see her but charge double the regular fee. For people that are in the business of taking care of animals it really felt like they gave zero shits but were more than happy to extort me during an emergency situation. I went immediately to care first just 2 minutes down the road and they immediately saw me no questions asked and treated the situation with care and concern. I'll update my review on what they charged, regardless I appreciate the care and concern I received from care first. Never again oak heart...more like heart of stone. Also train your receptionist to do better. Update: my dog got a venomous snake bite on her front paw. I'm glad that the quick action and care by care first was able to help us. Now the bill...so they didn't charge us any weird emergency mark up visit fee, but we did incur significant costs in x-rays and ultrasounds before they determined it was a snake bite. We also had overnight care, antibiotic and pain med costs. All in I paid just under $900 for this incident. That's good money oak heart would have made had they treated the situation appropriately. Bad manners and bad business.

Staff are very friendly and helpful. My dog was a patient, getting appointments scheduled was easy…read more When my dog became weak and ready to go, they helped put her down. They offered us as much time to grieve.

There is a smooth check in and checkout process. I love their passion and care to each pet in my…read morefamily. They make sure that myself and my pet are both comfortable. They even offered water/tea/coffee. Thank you

Reply to their reply: This practice, esp the admin manager, was well aware of my situation. She…read moreblew off until I wrote a public review. Only then did they give me the time of day. So its again about them. Not about the pet. There are other reviews describing Dr. Silverstein as arrogant, controlling, and disrespectful (if not flat out antagonistic) of patient's wishes so this is a thing w her. I know everyone worships the ground Dr. Silverstein walks on, but I found her incredibly arrogant (in a condescending way), mean-spirited and judgmental. She doesn't listen to patients either, she didn't listen to me. I know my dog doesn't like certain acupuncture points, he will scream out in pain. I told her, it was in his notes. She did them anyway, right in front of me (I know she knew bc she taunted me after the fact) and then told me that "veterinarians don't like to be told what to do." Neither do I, is she more important than I am? She made my pet scream out in pain. To me, that translates like: who cares about your pet, I should be able to do whatever. I think it's a narcissistic mentality, of people thinking they should be authority over you, instead of working with you and giving the respect they so readily demand, usually undeservedly. There are no gatekeepers when it comes to loving your pet. All I wanted was to keep my pet comfortable but she put her own ego above that and that's unacceptable. Everyone here did. I had high hopes. I couldn't have been more disappointed. It's just another place that wants you to be a sheep, dressed up in holistic clothes. There are cameras in every room and they don't ask if it's ok either. Yeah she may do things in the community, but that doesn't make how she intentionally hurt and scared my pet okay at all. I take behavior over reputation always.

Dr. Janelle was wonderful. She made a difficult time a little easier. She was patient and kind. She…read moresat on the bed with us as we said goodbye, held us tight and gave us the space we needed without asking. Thank you!

Azure Holland was recommended by my Veterarian. You…read moreand your pets are in good hands with Azure Holland. I highly recommend them. They will relieve your suffering and relieve your pet's suffering. Very kind and very gentle and very respectful. My pet was euthanized on Nov 11, 2025. The Doctor who came to the house was gentle, kind and respectful. She arrived in a small car and on time. Very peaceful and nothing scary about her. My pet was euthanized with a peaceful injection by a doctor who made my pet feel comfortable and not afraid. Also relevant is the employee who scheduled the appointment was very helpful and provided much needed therapy for me as I phoned the business number to schedule an appointment. It was an emotional conversation for me and she was pleasant, professional and pleasing. I appreciate her too. I have other pets and I definitely will use Azure Holland service again when the time comes. I hope this helps somebody. It will not be fun. You and your family will feel better.

After moving to east Raleigh from Cary I had to find a new vet. I think every pet owner can…read morecommiserate when I say this is a big decision. After all, pets are members of our families! After doing extensive research and reading lots of reviews, I chose Quail Corners. I've been taking my kitty to them for 3 years. Before COVID, you'd use separate entrances for cats and dogs. The front desk employees have all been mostly friendly. The exam rooms could use a facelift in terms of new paint, colors, etc. Some reviews have said their services are more expensive than other places. I can't say much about this as I've only used two vets while owning my cat. For me, I feel that I'm paying for quality and knowledgeable service. Quail Corners also has a 24 hour emergency clinic. Currently you drive up, call the number posted, and let them know you've arrived. The vet tech comes out and takes your pet inside. I don't love this, but what can you do right now? I will say they communicate with you a lot once they examine the animal (phone calls) and talk through any treatment options. I didn't feel too left out and in the dark by not going inside. I can't say enough good things about Dr. Jarchow! She seems to be the primary cat vet at the clinic and is so patient and gentle with my furry boy. Dr. Jarchow almost "talks" to them by making a friendly purring sound while examining the cats. She is also the main vet surgeon and has done two rounds of teeth extractions on my kitty. I felt well informed ahead of and after the surgeries, plus she's never seemed annoyed at my calls to ask more questions.

This is my first visit at Quail Corners Animal Hospital and the whole visit was great! I must say…read morethe vet tech Katelyn was so nice! She took good care of my dog KIKI. Also, the receptionists were very friendly and knowledgeable. The doctors there seemed competent too. I will be returning. Thanks!

Best veterinary practice in Raleigh! I have two French bulldogs who require frequent visits to…read moretheir primary vet due to health conditions common in this breed. Every single human in this practice is so knowledgeable, compassionate, and kind. Their communication is phenomenal and follow up is truly the best I've ever experienced in my 30 years of having dogs. No egos, just expertise at its finest, and true care for the health and wellness for your pet.

The staff here are incredible! They care about your pet and you. They listen to your concerns and…read moreare super awesome with your pet! I am so happy I found them. We are new in town and my dog is having issues with her ears, and they are very dedicated to figuring out a solution for her ailment. If you need a new veterinary this is the place to go!

This place was amazing; they showed so much compassion and care…read more I came in with my cat in distress and pain. They treated it as a real emergency and took my cat in the right way to be medicated. My cat was not even a regular client, but they gave the attention my poor kitty deserved. Thank you

Great vet. Really nice location. Plenty of parking…read more Everyone is very friendly and helpful. Doctor Kim is very nice and explains things well. Our dog gets nervous - the last vet put a muzzle on her even though she doesn't bite. This vet is wonderful no muzzle so she relaxes more. They took her in the back for shots and tests she came back happy and full of treats.

My sweet pup ended up passing away while I was out of town. NC State handled a terrible situation…read moreso gently. When I finally was home, I got a package one day and it was a set of paw prints they made for me absolutely free of charge. When I went to pick up the ashes, they were so sweet and consoling. They even waited a month or so to bill me for the services to give me some time to grieve without thinking of the expense. I will never forget how I was treated by NC State. My dog was not a regular patient here, and I am disappointed in the care that he received from VCA Triangle Animal Hospital. I wish I would have just brought him to NC State from the beginning. Any dog that I have in the future will certainly be seen at NC State because they are the very best!

The emergency room doctors are amazing.. It's the reception…read morestaff are not very friendly. The ladies are Direct and are hiding behind computer monitors so they can't even see you when you come in. Saw a girl run in needing help with her large dog in her car that could walk and she needed help. A couple minutes later 2 techs taking their time run a gurney to the car a the front door. It's very expensive and this hospital is supported from our state taxes..but the prices are like a private hospital.

I took my cat to a very well rated vet office.... They missed an entire ear infection after we…read moreasked them to check it out. After a few recommendations, we decided to bring her to RCAH for a second opinion and within the first 5 minutes, the techs were so incredibly nice, they listened to our concerns and the vet really examined her well. Her infection was treated swiftly and they sent very kind follow up emails. Had to take her in again recently after she was missing for a few days and when I requested the vet files because I was unable to go myself via their app, I received them within a couple of hours. I'm genuinely very happy with the staff and service here.

There is no way I would recommend the Veterinarian service. The main Veterinarian is rude and…read moredenies most of the things that she tells you.... They mentioned the notes that I had refused to pay for any service they had done and that is incorrect. When the doctor tells you something, on the next visit, she says she didn't say it... I paid almost $800 for x-ray and enema, which they almost refused to do. Even though I expressed that the cat had not excreted in the number two and almost 2 weeks.