Still two stars. My mom is finally out after a little over a year. This place is great for people…read morein their 60s 70s and 80s. But you do see a lot of people that are not doing very well walking around with their walkers and their motor scooters.This place is for somebody that wants to get out be social and make friends. Their food is awful. When I say awful, I mean worse than elementary school cafeteria. No flavor. No seasoning. So bland. They called roasted things that were just literally boiled in water things. At least they only charge $75 a month for food, but that's all it was worth. Also, I got a message from somebody on next-door that said they used to work at the Highland Springs cafeteria and that their health Inspection never passed. I can believe it because on the top of the counter I saw the things that had been there over a year and a half my mother was there that had never been wiped off or cleaned. Really disgusting and I'm glad she's out.

Came here while visiting my grandparents, and needless to say, it was a wonderful experience all…read moretoo the man named Umar Syed! At Reunion Grill, to be exact. It was our first time, and he was very friendly and understanding, especially because my grandparents are hard of hearing and he was very patient with them. I hope he gets the recognition he deserves! (:

I've been here about a month and I love this place. The…read morestaff here is amazing , always available and helpful . It's beautiful here. Everybody is very courteous and it's a very pleasant environment

The level of activity, care and charm are excellent. Social activities planned. Top notch…read more Beautiful friendly. Welcoming.

My mother lived here for nearly 4 years before she passed. It is a wonderful building full of VERY…read morenice staff, and sociable residents. Lots of activities. Lots of nice outdoor common patios. Food is pretty good. We used Merit Hospice at the end, and loved their staff.

Staff have an unbelievably casual attitude towards caregiving and the impressive entrance and lush…read moresurroundings don't mean a single thing if the caregiving is as sub-standard as it is. Run away from considering this place.

`BEWARE: WARNING WARNING - They took my deposit of $500, then a week later said they needed that…read moreroom for someone else. It has been seven to ten weeks now and I am still waiting for them to return my deposit. They took my card for the deposit, but they said they could only refund by check. It had been well over six weeks when I called regarding where the check was. Someone checked and then told me that NO ONE had requested a refund. She said that she would request it and expedite the issue so I should see it within a week or less. That was almost two weeks ago and STILL NO CHECK. There is no reason for this. They took it from my card; they can refund it to my card or give me the check that they promised. LIARS & THEIVES I am sorry I ever spoke with them. If you can't trust them to do what they said, why should anyone trust them with caring for your family members

To start, any Assisted Living is expensive, know that and plan accordingly. My mother wanted a…read moreplace that was one story so we started 4 years ago looking. Mom looked at Bethesda and one other and decided Bethesda is where she wanted to be. The rooms are spacious. She is fed 3 times a day. A very hearty breakfast. Sometimes the meals don't appeal to her or her tablemates. But they can always order something else. It is not gourmet, but fills the stomach. Yes there are some bumps in service, but I bring to the attention of management and Summer, Chantal and Tina Marie make sure to work on it. My mother participates in bingo 4 times a week and casino outings, sometime restaurant outings. Lots of opportunities for activities and exercise and music. In general we are pleased with the facility. Mom in her later years is happy to have her own home and autonomy. Bethesda is Mom's home.

My husband and I moved here about 2 1/2 years ago into a 2…read morebedroom apt. The people here are just wonderful. We have made many friends along the way. We laugh a lot which keeps us young The activity Ladies (Heather and Nancy) do an incredible job keeping us active, creative and busy. Many thanks to the kitchen staff, they cook great meals and keep the tables clean and still serve us with a smile!!! Janie M.

The best people at Watermere are the sales people. They know how to sell the product well. But,…read moreonce you move in, you find out that a lot of it is window dressing. The apartments are nice, but the maintenance is lacking. Once you get there, you find out that most of the residents do not eat at Watermere. They go to the restaurants surrounding it. One of the reasons my father wanted to go to an independent living place was because he was tired of eating alone, so he found this disappointing. But, once you eat the food, you understand why most residents don't eat there. It is terrible, and they charge the residents high cost for the subpar food. They recently went to a flat fee for the meal. They often run out of something, but you are charged for the item in the large fee even though they ran out of something. I think the manager should be forced to eat it every day, maybe it would improve. There also seems to be turnover in upper management. They seem like they want to fix the issues but their hands are tied. This place has such potential but it just seems poorly managed. It's not cheap, so where is all of the money going?

Once you move in the resident manager is far from being friendly, helpful, curious or hands on…read more Rarely in the time we lived there did we EVER see her in the complex asking questions of residents what they may needed. If you wanted to talk to her you needed to go to her office. Speaking of "office" the office a Bell Tower Reserve is never open. Lights off, doors locked was the normal. Sometime there is a girl at the counter, but not very often. I often witnessed potential new residents who had set up an appointment leave because of "no show" staff. More than once!! Friday night is "Happy Hour" and when residents bringing a homemade dish to the dinning room to share a. It was also time to hear what the "so called" manager was up to and what lies she was currently spreading, or problems she was causing. When we moved in in September 2024 the incentive being given was, one month's free rent, plus a thousand dollars. Moving in, in mid September, we naturally thought we'd be awarded Septembers incentive However that was not the case. As explained to us (in a meeting with the "so called" resident manager (Tracey) we learned) "that since you signed up in August, but didn't move in until September, your are not eligible for the incentive. That's our Policy!!" She went on to explain that if we had signed up AND moved in in September, then we would have received the incentive. Sorry!! At the Thanksgiving " Turkey Dinner Celebration" our manager managed to show up long enough to get herself in the front fo the line, fill her plane, then go hide out in the kitchen. The one turkey was enough to feed half the residents waiting in line. This did not go over will with the majority of the residents asking ,the hiding manager, if there was any more food to share. As usual, there was no response from her. For them, what sided dishes remained was all they got. The Christmas "dinner" consisted of a sandwich on dried-out bread, with a bag of chips. Wow, what a great meal. The "Computer" room has a couple chairs, a couple blank screens, no internet and no computers. The "Workout room" is about the same. Treadmills that don't work, workout machines that no one can use, no general work-out program for the residents to partake in. No response from the "so-called" manager when asked about staffing or providing a knowledgeable person one or two days a week. Maintenance staff come and go frequently. The beaty salon is open a couple days a week by a very good beautician. Her only problem is without the proper equipment she cannot do pedicures very well. Residents have asked for a manicure and pedicure chair, but as usual "crickets" from management. The last I heard, management had told the beautician to take pedicures off of her list of options. All because management doesn't want to invest in their clients well being. As beautiful as Bell Tower Reserve is, know that and be cautious as it's looks are deceiving. Down deep the management could care less about attentiveness, honesty and being friendly. Caution should be taken if considering moving into this place. Their rent is ever increasing while their accommodations, services and attributes continue to decrease. Management prior to this one is what they are currently living on. Maybe new management will bring back the greatness Bell Tower once had. For now, don't count on it. There are others that will treat you better. George T.

My mother was a resident here for three years. When she passed away, management was notified, yet…read moreno one contacted our family to explain the procedure for terminating her lease. I eventually had to ask the front desk, where I was finally told what steps were required. We followed those instructions and completed everything by the end of the month. Despite this, we were still charged for the following month's rent. This is where my one-star review comes in. I called, emailed, and followed up repeatedly, but could not reach the property manager. I left numerous messages and had to visit the property twice before finally speaking with her in person. At that time, I was told a refund was "in the works." That conversation was three months ago, and I have yet to receive anything. Since then, I have continued to email, text, and call with no resolution. It now appears I will have to make another in-person visit. Dealing with the loss of a parent is difficult enough. The lack of professionalism, communication, and follow-through from the management at Bell Tower Reserve only added to an already painful experience. If you plan to live here, be sure to immediately close any accounts tied to the property, or be prepared for significant frustration when trying to resolve issues.

Wonderful administration, loving care givers, and always a new friend to meet or activity to…read moreparticipate in.

My mother has lived at The Heritage at TC for over 3 years. Suzie, the activities director, is one…read moreof the main reasons mom loves it here. Suzie makes it a point to get my mom involved in the activities, and genuinely cares for the residents as if they were her family! The caregivers that I've met are kind and loving to my mother, and she'd let me know if they weren't! Ha! Paula (director) and Gloria (nurse) are new to the Heritage this year, and they are doing a great job fixing some of the issues they inherited when they started here. Overall, bright and clean facility with attentive staff.

It was just about three years ago that my wife and I decided that a senior retirement complex was…read moreright for us. We visited dozens of sites on the internet, and drove to six places in the north Dallas area. The one place that jumped out to us was Parkview in Frisco. We have never been sorry that we chose this as our home. It is a an attractive facility, and the landscaping is beautiful. Parkview has several different floor plans and apartment sizes, but we chose a two bedroom, two bath apartment that meets our needs perfectly. It has a modern kitchen, large living/dining room and a comfortable balcony with a view. All utility expenses (except TV and phone) are included. Our maintenance needs are also included and fixed rapidly just by a phone call. But it is the friendly residents and serving staff that puts Parkview ahead of other retirement complexes. Smiles and hello's greet you in the hallways and warm conversations are the norm in the dining room. And by the way, the food and service iin our Embers Restaurant is first class, with a wide variety of selections and all prepared and served well. We love to take cruise vacations, and our life "aboard" Parkview is very much like that on a premium cruise ship: daily activities, entertainment, dining, etc. So if you are looking for a retirement place, you should come by Parkview in Frisco. We think you will like it . . . we certainly do. Bob M P.S. Here's a link to a website we publish highlighting life here at Parkview in Frisco: www.parkviewers.com

This is an AMAZING community - not only is it beautiful inside and out but the staff is sooo…read morefriendly and helpful (many of them have worked there for years!!) and the residents are sweet as can be. I've noticed that there's ALWAYS a happy buzz in the restaurant - which to me says a lot about how much people enjoy themselves and I've NEVER seen that so consistently at any of the other many many communities that I've been to - and the food is GREAT! Parkview actually have the ONLY restaurant that I've been to in the US where I can get a salmon cooked and served as it should be - and I'm from northern Sweden so I definitely know my salmon! :-D ...and the grilled chicken salad with the Chef's homemade dressing - O M G it's so fingerlickin' gooooood I wished they sold it bottled!! The last time I visited, I got the chance to see their new Assisted Living and Memory Care next door and...WOW!! That is the most astonishing AL/MC that I've EVER seen - on any side of the Atlantic ocean! It seriously looks like a serene SPA with a Texas-twist - it's sooooo beautiful in every little detail and it's amazingly well thought through to help the residents thrive. It totally astonished me and still, I have a veeeery critical eye when it comes to living conditions and surroundings! :-D I definitely recommend this place! :-)