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    Twin Staves

    5.0 (1 review)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Monroe's Lounge

    Monroe's Lounge

    3.5
    (35 reviews)
    7.1 mi
    $$

    Very nice classy meet n greet lounge with a piano.quiet at time great for end of night date.Can…read morehave a conversation without the noise.Good food .n wait staff very personable n friendly.. Great-- i never knew it was there lounge.hidden jem ..next to exit ramp on I-25 Loveland ,Co Best Western Karaoke is awseome also Saturday night ... Great place to end a busy day while visiting the Rocky Mountains. Also gate way to Estes park on 34

    Stayed at Loveland's Best Western Plus for a week and ordered take out twice from Monroe's. First…read moreorder was really good, had the French Dip. Second time we splurged & ordered 2 of the Colorado Ribeyes. When you order a steak medium rare and you get it well done AND pay $29 it doesn't promote a lot of confidence in the kitchen staff! Had ordered the artichoke spinach dip that came with rock hard pita chips that could break concrete! No problem, we'll eat the celery & carrots that also came with it. NEGATIVE! Carrots were so dried out they were cracking, and the celery was rotted! So much for the appetizer! They offered to remake the steaks, comped the appetizer & offered us free dessert. Round 2...steaks were AGAIN cooked well done! This was a re-do so one would think extra effort would have been made...NOT! It was Saturday evening and by the time we had sat down to eat again it was 9:00. Called them back but they were already closed. Okay...so we'll take them back Sunday...NO CAN DO, closed on Sunday! Doesn't open until 4pm Monday. Husband takes them back for a REFUND this time only to be told "they've done all they can do" REALLY? I don't think you even came close! If you're going to charge people $29 for a steak THEN hire kitchen staff that knows how to cook them as the paying customer requests! There's a HUGE difference between MR & WD and if you can't cook it accordingly then you should not have steak on your menu!! Since you find yourself in the position of "doing all you can do" then you leave me no choice to "do all I can do" and that will be to dispute the charge with my financial institution! For a business that operates in the food industry, hospitality & customer service Monroe's needs a refresher course ASAP! Staff was pleasant but whoever made the decision to not do the right thing and refund the steaks that weren't edible after the second time & the steaks were brought back to you uneaten, then I'll do the honors of exercising my opinion on every social media platform I can. Would NOT recommend this restaurant! If you want a great steak, frequent a good steakhouse!

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    Monroe's Lounge
    Guests are impressed when entering Monroe's!
    Guests are impressed when entering Monroe's!
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    Twin Staves - whiskeybars - Updated July 2026

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