I went today to get a haircut for me and for my four-year-old daughter. Esther was our stylist, and she was really wonderful. She cut my daughter's hair and gave her cute little braids on top. Then she cut my totally overgrown hair into a cute, sleek style, exactly like I asked. She was very friendly and patient with my daughter, and I and fun talking to her while my daughter played with my phone. The whole salon was clean, efficient, and very easy to work with. I totally recommend it! read more

Today was our first visit to this place and our last one! They did a terrible job on my daughter's hair styling it for her prom. it was obvious they rushed doing it. The prices also don't match the ones posted on the website. BUT The worse part of this experience was the front desk people. EXTREMELY RUDE. Not even asking an upset client "it was anything wrong? or let us try to fix it" nothing, just a demanding rudeness attitude telling me "it's $50! how are you going to tip? on cash??" loud and UNPROFESSIONAL as I never felt this bad before in a hair or nail saloon. to get even worse, one of these women yelled on a very sarcastic tone: "have a nice day, and have a nice prom" totally insincere and more rudeness like I never seen before. Both of these women shouldn't work in a retail salon business. what a nasty experience for a young girl on her prom day. Terrible, please stay away. read more

Arrived for my appointment in time and was told the stylist would be unavailable for about 30mins. The receptionists told me to "go get a snack" and come back. Receptionists didn't apologize and just told me to leave. I was on time! Utterly patronizing and unacceptable. They admitted that they chose not to call me because they assumed I was already en route and decided to wait to tell me until I arrived that the stylist I had an appointment with was unavailable at my appointment time. They did not call back when I left and did not return for the appointment. Family members had also been kept waiting on previous appointments and rushed hair cuts. Will be looking for another salon. read more

I have gone to twisted scizzors salon for 2 years and have tolerated the front desk receptionist's attitude toward the salon's clientele due to the quality of my hair stylist. However, after my last encounter I found myself saying "why am I paying $200+ (hair/highlights/brazillian customer) to be treated like I can't afford to get my hair done attitude from Stacey the front desk lady??? " I travel for work and have had my hair done at renowned salons in LA,NY,Miami, and Chicago and still never encountered such a small minded lady. I am from NY so I get the NY thing, this is merely a middle age woman hating on more successful people. My advice to the Salon is to employee a more professional appointment setter/cashier. Any other salon with respectful receptionists and great stylists want a customer who spends some$$? Heart0 read more

I just want to say THANK YOU Clay!! I have lived in Cary, NC for going on 9 years and I never had a need to search for a real salon until last week. Back in February I had shoulder surgery and had to have over a foot cut off due to my loving husband really not knowing what to do with all that hair so going to a place I can take my son as he just gets a military cut was no problem. However, that was then and it is growing back and I can now wash and style my hair myself again. I made the mistake of returning to that same place and you know the saying "you get what you pay for." I am not one to complain to that salon as I felt the stylist tried his best I even gave him a $10 tip as he felt it looked amazing. When my husband and son kept making fun of my hair and telling me I looked like I was wearing a wig or that I looked like Jill from the show Home Improvement from the 80's or 90's I knew I it was time to find an actual salon of my very own. I asked my friends who were no help at all :) I tried Angie's list that really was no help. Then I remember seeing ads for Twisted Scizzors in the past so I looked up reviews and looked at their website and gave them a call and left them a message. I was so happy when Stacey called me the next morning and they could fit me in as the baseball cap only goes with so many outfits. My stylist was Clay and he was OUT OF THIS WORLD!! All I had to say was "please fix me, I don't care what you have to do I trust you." Now, I know most women would not say that, but he took the time and effort to give me the most amazing style I have had in 9 years!! I even found myself dancing in front of my bathroom mirror later that evening. I have gotten more compliments on my hair then ever before. I found my home salon and for that I am so thankful! Clay thank you again! read more

I am new to the area, and was searching for a hair salon to perm and color my hair. I chose the Twisted Scizzors Salon -because unlike many hair salons- they actually advertised perms. Since perming hair is not necessarily in vogue as of current, it can be difficult to find a stylist who is well-versed in the craft of perming hair. I called the Twisted Scizzors salon ahead of time to schedule the hair appointment, and the receptionist I spoke to over the phone was professional and friendly. The receptionist mentioned that the hair salon is in a strip mall, next to Harris Teeter (which I later discovered was an important detail, as the hair salon is a bit small + hidden). When I arrived, the employees at Twisted Scizzors salon were welcoming, and the salon had a funky, fresh, artsy vibe inside (with artwork done by the owner, as well as a local artist). Upon meeting my hair stylist, she was talkative and cordial during the beginning session of my hair appointment. I had brought two images along with me, to depict the desired hair style and perm. After my hair had been set in perm rods, perming lotion applied, and hair rinsed out, things began to trickle down hill. At some point during the process, she soaked the back of my shirt. Upon returning to the styling chair, my hair was almost pin straight. The stylist kept frantically scrunching my hair, and adding more and more styling products, telling me I would have to scrunch it and use a curling iron. I finally spoke up and calmly mentioned, "I requested a curly perm, not waves, is there anything we can do about this?". After becoming incredibly defensive, the stylist asserted that if she permed my hair again today, all my hair would fall out. After hearing this phrase repeated several more times, I finally replied, "I'm not requesting you perm my hair again today, I am asking if there is anything we can do about the fact that I asked for curls, and these are clearly waves". She continued to be defensive, rude, and unprofessional, tossing around statements, and asserting that maybe we just had different definitions of what "curly" was. She did not acknowledge her error, or offer to fix it, and I had to ask her about the company's policy when a customer was dissatisfied with their resulting hair style. I was eventually offered a 20% discount for the "inconvenience" (which was 3 hours of my day - - & no perm). I am highly disappointed and unsatisfied with the fact that I paid quite a sum of money for a perm, and did not receive this service. I was never given a business card, and no one has contacted me since my experience with the failed perm at Twisted Scizzors. UPDATE: I was promptly contacted by a manager at Twisted Scizzors Salon after posting my review on Yelp, among other review websites. The manager was very professional, cordial, and was sincerely apologetic for my poor experience with Twisted Scizzors Salon. She mentioned that proper protocol was not followed in the handling of my situation, and that they would be using my feedback as a learning tool to grow and improve as a business. I was offered a full reimbursement of funds, as well as a personal offer by the manager herself to give me the perm I had requested free of charge. I am highly satisfied and impressed with managements professional and expedient response to my concerns, and feel the situation has been fully rectified. I have updated my rating and review to reflect these changes as well as further interactions with Twisted Scizzors Salon. read more

I've been going to Twisted Scissors since moving to the area a little over a year ago. It's just OK -- not great. The ladies at the front desk are not incredibly welcoming... I always feel like I'm interrupting them for some reason. The stylists are all wonderful. I haven't had a cut I didn't love. But I feel like the prices keep going up! My last visit I had the usual done -- a cut and a blow-dry. Including the tip (which my stylist definitely deserved) I paid $85! I'm definitely beginning to feel like I can find more for my money elsewhere. read more

Very disappointed with my hair color. Tried to live with the color- overprocessed-frizzy.!!! top hairstylists left and now replaced with inexperienced colorists. Had the nerve to charge me to fix the disaster made by her colorists. Amanda the owner will give you all kinds of reasons but when you look truthfully in the mirror after an experience there-- you should not go back!!! read more

With such rave reviews I was disappointed and unimpressed. I had called first thing in the morning for a same day appointment to do a haircut. The receptionist was able to get me in at noon but then she offered to get me in at 12:30 if it worked better for me. Excitedly I said yes to the 12:30 and we confirmed the time before hanging up. Got there at 12:15 and the receptionist said no my appointment was at 12..... awkward... no apology and made me feel like I was the one that made a mistake. The stylist was standing at the front desk and said she got an hour and can still get my haircut in. Maybe my stylist isn't very personable, maybe she was having a bad day but she seemed irritated. She didn't even bother introducing herself. She washed and cut my hair under 30min. I left the salon in 34min from the time I sat down for a wash and the time I paid. I left with basically the same hair I walked in with. My hair was mediocrely blow dried and not even close to being styled. Thankfully she didn't do a hack job but she didn't do a great job either. My hair felt rushed and unfinished. With the experience and how my hair looked, I may as well went to cost cutters. She didn't ask if I needed more layers, if I liked it, nor let me see the back in the mirrors. It was an "ok you're done, she can take your payment up front". Thankfully they offer 20% off on Mondays because there is no way I could justify paying more than what I did today. read more

It's unfortunate to post such a negative review but given my experience, I must share. I had my first and last visit here Nov. 11th with a level 4 stylist, Meredith. While extremely personable, I spent over 2.5 hours in her chair receiving a less than impressive cut (uneven, jagged and not shaped to the style of the photo used as inspiration) but the color she used left my hair one dimensional, lighter at the roots than ends. The stylist knew I was disappointed and tried several times to repair the damage while I was in her chair (hence the 2.5 hour visit) and was running so far behind she did not even attempt to style my cut before walking me to the front desk and saying to "call her if I am truly not happy with the cut". After trying to contact the store manager 3 business days later about my disappointment and not getting in touch due to her "day off", I followed up with photos and a phone call. I shared in my email that I had my hair cut again to fix this mess and fortunately I was able to feel better about my haircut but paid $85 to get that peace of mind. This week I was able to get in touch with Amanda, the owner. She was at first understanding that indeed I did not receive quality service and acknowledged this was not acceptable but then became very rude and defensive after I requested the $140 for services be returned, arguing I took too long to complain, I didn't let the salon fix the problem and she makes the policies for the store. She also accused me of lying by stating the salon followed up with me the next day after my haircut inquiring about my satisfaction. This most certainly did not happen. She was also upset I would not return to the salon so they could "fix" my hair, I explained that when a level 4 stylist ruins your hair, you clearly do not return. When I told her that I would review her salon on FB, yelp and other sites that people rely on for recommendations- she accused me of threatening her and hung up. I followed up with an email restating my unhappiness with the stylist, her ability to handle this situation professionally and hoped she would reconsider treating my situation fairly by providing a full credit. She has not responded. Unfortunately I cannot provide a good review like the others provided that led me to give this salon a try. I would never direct anyone I know to step foot in this salon and support this business given my interaction on a stylist skill level and the customer satisfaction/business management perspective. read more

I got a haircut with Glen and he did a fantastic job!! I have a lot of problems with other salons charging me over $40 for my extremely short pixie cut that takes all of 20 minutes to cut and style. I have been looking for a great stylist at a reasonable price and I found it today with Glen! He didn't consider my hair a women's cut necessarily because it is so short and only charged me $25 (plus tip, of course). I have some odd cowlicks too, and he perfectly shaped them so my hair looks great. He cut exactly what I asked for and he's the first stylist I have had in the area that I will definitely be going back to. Very happy customer! read more

I went to this salon with high hopes given the good reviews. However, this was my worst experience in hair cut and color. My hairdresser seemed extremely gingerly in handling hair. I showed a picture of how I wanted my hair to look like (which was basically long layers with some bangs,nothing out of the ordinary). I had about 1.5 feet long hair to work with, so I feel there was ample room for styling. I had some reservations about the cut at the time as well, for one, it did not look like the picture I showed, however it looked okay with blow dry, so I didn't say anything. Once the blow dry effect was gone, my hair became completely out of shape and unruly. I went back to the salon the next day with a request that my cut does not seem right. They were very polite and provided me with an expedited appointment but I am not sure if the look improved. I have tied my short hair into a ponytail since and await it growing sufficient length to get a better cut. read more

Is this the best salon in Cary, NC? I don't think so. Experience was terrible. i can't recommend this salon to anyone

I have very curly hair and typically I end up disappointed with my cut. I found Clay at Twisted Scizzors several months back and have had the best two cuts in as long as I can remember! read more

Love this Salon!! Robin has been coloring and cutting my hair since she began working at Twisted Scissors. She always does exactly what I want and always looks amazing!! read more

I've had good experiences at Twisted Scizzors. Renee is a very knowledgeable stylist and colorist.

I went there to get a root touch up with highlights and low lights. Walking through the door the receptionist did not even acknowledge me and seemed a little unfriendly. When she introduced me to Amber my colorist she yawned and seem a little tired. I should have left when I saw how run down the salon was. I went in with beautiful blond hair and walked out with dull awful looking brown hair. Very disappointed. read more

Kara is fabulous. Always takes great care to listen to how I d like my hair cut. Willing to adjust the cut based on feedback. I never feel rushed. She is very talented and I highly recommend her! read more

Renee did a great job with both coloring my hair and styling it. I had never been to the salon before nor had met Renee. I showed her a picture of a new hairstyle that I wanted and she did exactly what I had wanted. The color she put in my hair is gorgeous, too! Very pleased! read more

I went in to get my hair fixed after revue in a bad hair cut somewhere else. I was very pleased with Stephanie. I would highly recommend Twister Scissors. read more

Clay is an awesome stylist!! He works wonders--I always love the cut and the color is absolutely perfect. He is very patient and he really listens when I tell him what I would like to do with my hair. I've gotten so many compliments since having Clay as my stylist (about a year now) and I'm very happy with the way my hair looks :-) read more

This is my 3rd visit and I'm so happy I found this place. Meridith does an amazing job and I highly recommend her

I have been going to low-end salons for years for a style that I have had for years - very basic. I decided I would like to try something new - higher end salon and new look. I read a lot of reviews for different salons and decided to take a chance on Twisted Scizzors. I was not disappointed. I used their on-line service to request and appt. around 8:30 p.m. Within minutes, they called me to finalize the appt. When I arrived, they were so friendly, giving me a welcome letter with information at the salon and ways I could earn discounts and asking me if I would like something to drink. The decor was stylish, but cozy. Amber, my stylist, came to get me within 5 minutes and gave me the cut that I have been wanting, but could never achieve other places. She did not pressure me to buy products I didn't need or push having my hair colored - even though I brought up the topic. She said my color looked fine and that we could touch it up at a later date. When I left, I told them they had excellent customer service from beginning to end. Amber said great customer service is something they all value. I will definitely we going back. read more

Inexperienced stylists...hair had tinges of orange in it from hair not processing long enough, bleeding foils, and a ridiculous price for inexperience. I will never go back!!! read more

Renee is amazing! Every time she does my hair I am so happy. Not to mention she is personable and easy to talk to. I won't go to anyone else!! read more

Found this salon and Crislyn cut my hair. Loved the color and the way she cut my hair. Booked another appointment. One day before the appointment, the receptionist called to say Crislyn had suddenly left them. They went ahead and booked me with the manager Linsey. Fearing I could not find Crislyn and having a photo shoot for head shots the next week, continued with the appointment. While there Linsey stated again that Crislyn had "just left unexpectedly". My color was not what I wanted and the hair cut didn't come close to what Crislyn had done. Linsey was nice but didn't understand what I was wanting. Once I got home and tried to do something with it, I was upset. It was not good and the color was plain, not sassy like before. I immediately started looking for Crislyn. I found her and called her to book another hair cut. I also saw on the page I found her on that she had left 2 weeks prior. twisted scissors did not give me the courtesy of a heads up until the day before when they knew it would be too late to do anything but go to their shop. My cut and color was not worth the $135 I paid for it. I do not appreciate being mislead. I knew my hair would be a whole lot shorter than I liked if I got it cut again but felt I had no choice. It is shorter now, but has more style than when I left twisted scissors. I would not recommend them for two reasons, misleading clients and the front desk lady is not the most friendly and would do better in an another job! read more

Worst experience at a salon in my 41 years.New to the area,came across this salon in the Cary magazine ..voted best salon,so I thought perfect well that wasn't the case for me.I made an appt. with the owner Amanda #10 stylist.I was getting my roots dyed and low lights put in.Amanda applied the dye put me under the dryer..then a man(Tony) came over and said its time to wash.Tony washed my hair,Amanda came out with her eyes red..I thought this was about her dog being sick because we spoke about her dog not doing well.I told her I too had just had to put my dog down not long ago while she dyed my hair.So when I saw her I wasn't sure if by me saying this made her cry..wasn't sure what was going on but I felt awful.Tony then said to sit in his chair..Amanda never said anything to me.Tony a #2 stylist cut my hair.Which I wasn't even asked if this was ok but Tony did a fine job.Went to check out I bought six hair products.I mentioned the 20% off for first time clients which they new about also when I booked...saw this in the Cary Magazine article.Paid $323.I used $180 in cash then $123 in credit.They swiped my card,told me it didn't go through,swiped it again then said we don't think it went through..will call you.I closed on my house the next day.The day after they called and said we never charged your card so I went back in and they swiped my card again.Then the next day I went through my purse and saw the receipt..realized they didn't give me 20% off my hair only my hair products.I called Stacy said I'm sorry I'll refund your card $40 something dollars.Then I noticed I was charged for a condition treatment which I've had in the past and I usually sat at the wash sink for 10 min.This never happened because Tony only washed my hair.Called the salon and they told me it was in my hair dye..ok I never heard of this,$20 charge.Well my American Express bill came in and didn't think much about how high it was being we had been spending a lot due to moving in our new home.My husband ended up going over it one day and called me to say the salon charge me 3 times.I called them Megan said I'll have to bring in my statement to prove it but come next week because everyone is out of the office for a hair show.Ok then the day before I suppose to come in Megan calls me to say don't bother coming in you have to dispute the charges with your credit card company..now I'm beyond mad..this is on my statement with your companies name and phone number..my sister had just passed away at the age 43 and I just moved into my home and all I wanted to do was get my haircut..I told them to cancel my appt.in April because I can never go back..ever!Twisted Scrissors might do great charity work but they don't treat clients with the same respect.I spent good amount of money $323 and even $246 more that I was over charged. Now I'm still waiting for the charges to be disputed.If you go pay cash and make sure your charged correctly!Good luck! read more