Had my air blowing hot and making an intermittent noise. Called a few places and couldn't make it…read moreout till later. I wanted to know what I was in for quickly so called Nic and he came out within an hour and a half. He looked over the unit and tried all possibilities before concluding it was the compressor of my 20 year old unit. Power to the compressor but compressor wouldn't turn on. After talking about the other more expensive things that could go wrong and realizing I could still spend a lot of money in the future even after fixing this issue. Probably would have been a rebuilt compressor too. We discussed the options on a new system and I decided in the Carrier brother Bryant. We discussed the internal components being comparable parts readily available warranty and of course price. He came out the following day and installed the entire system. Thankfully I didn't have to be without air too long as summer kicks into high gear I'm happy with my purchase and he offers a free tuneup every 6 months for a year to be certain everything is working as expected. I would recommend Nic and his crew. Even short handed he finished it completely. I don't even know it's running now it's so quiet.

They will respond within a reasonable timeframe, but they always seem to say everything needs to be…read morereplaced. We have had them come out twice in the last month - we have two units and two handlers (two-story house). Nothing can ever be repaired, which I find very suspicious. The tech seems nice, but when we first called to inquire on their service to our upstairs unit, they told us they needed to replace our Goodman A/C unit "with the exact same thing you have" only to come back the next day and find they replaced it with a Tuttokool unit. And the second time the came out (for the other unit), they said the handler and the ac unit BOTH had to be replaced, for $8500. I called to inquire why the replaced the old Goodman brand ac unit with Tuttokool, and they just stated that they ac unit was outdated and the one we had was no longer current with new compressor laws. Plausible, but weird. They didn't see any problem in how the presented the words "replacement", and I probably should have voiced a concern that the replacement would be the exact same brand and look. But, alas - I did not and that's probably on me. I know the house is 20 years old, but - what the chances both break within the same month and now the second unit and handler have to be replaced? Service response time is great, but I am not convinced they are being truthful to all their customers.

This company certainly distinguished from the rest I have worked with in the past. Flawless. To…read moregive you an example. A few years ago a new system was installed, the company left lots of mistakes that were not up to code. The owner of Reliable solutions came, correct those issues for me and gave me excellent service and advice. Most importantly with AC vendors is to find someone who cares for the quality of the work, the clients they serve while being honest and reliable. I will definitely recommend.

Wonderful service! I couldn't be happier with the fast…read moreresponse and great service I received. My AC broke on Memorial day...1 hour later (on a holiday!) The Tech arrived! Without asking he took off his shoes (the first Tech to ever do this!) Before entering my house. He was very courteous, explained everything in great detail and fixed the issue asap. The price was absolutely fair and I will recommend to all of my friends. I have had issues with other AC. Companies (over charging, trying to sell unnecessary stuff, bad repairs, long wait etc.) But none of that here! Awesome in every way!

Efficient, knowledgeable and in no rush to move to his next assignment. His recommendations were…read moremost helpful in guiding us toward keeping our system healthy.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson

Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Had them come out and diagnose an issue with my a/c my air handler up in the attic they did come…read moreout gave me a quote to fix it $3160.00 impressed upon me that I needed to replace the system instead for $12500.00 called the second company for an estimate ended up costing $160 . do not use this company they're selling you stuff that you don't need.

Barry responded to our service request, he was extremely helpful, knowledgeable, and professional…read more Gave good recommendations and set realistic expectations. 10 out of 10.

We've been with same air conditioner repair company for years. Our coils froze so we called said…read moreunnamed company. They came out and said we may need our coils replaced. This company installed our A/C and, ever since, this system has been giving us problems multiple times a year. After some research, I decided to call another company. Barry from Blue Bear came out and conducted a very thorough evaluation. He laid out all of our options clearly and showed us pictures and discovered our whole house filter wasn't changed by the previous company for a very long time, even though we have a maintenance plan. Barry got our A/C working at a much lower cost than expected. We found our new air-conditioning repair company and new technician. 5 stars for Blue Bear and for Barry!