Highly recommend avoiding. Horrible communication. Damaged and destroyed property. Broken bed…read moreframes, dining room table missing key pieces.

We had what is, in my opinion, the strangest move in history. The only thing that went well was…read moreKato Moving. We had to go for the full spa treatment - they packed us, moved our stuff into storage, then move it out of storage and into our new home. The staff were all great from start to finish. The best part is that all the actual movers enjoyed each other and got along well. Imagine being a mover and having to carry a china hutch with your office enemy. Not at all an issue with Kato Moving! Were there a few issues with the move? Sure, but what move goes off without a hitch? One issue with Kato Moving is that they were not great at labeling boxes. Most boxes from the basement were just labeled "basement" despite there being five different rooms in the basement (two storage rooms, one mechanical room, one office, and one bedroom). If they had been better at labeling boxes we would have had an easier time knowing where a box went in the new home. The second issue has been a bit more costly. One of the movers took apart my Ikea bed for moving. Please know that Kato Moving insurance does not cover any particle board furniture. The problem came up when it was put together again at our new home. One of the side rails was jammed together too roughly. That has resulted in the side railing splitting and falling apart. Unfortunately that means I have to buy a whole new bed since Ikea doesn't sell parts. When moving our family motto has always been "Beds are the last thing on so they are the first things off!". If you have two trucks for moving have the furniture on one truck and boxes on the second. Request to have the furniture placed first. Then the boxes can easily go into the correct rooms.

Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the…read morelakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr's call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were "working on it" and would "call me later." I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohlman, and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

A one star rating is generous, I came in looking to rent a van to help move some stuff into my new…read moreapartment. After asking if they had one I was told "not happening buddy" and then was spoken to in a very condescending tone about my timing. Terrible customer service and can't believe how a business continues to run with people like this working here. This was my first time in this business and certainly my last.