We had what is, in my opinion, the strangest move in history. The only thing that went well was…read moreKato Moving. We had to go for the full spa treatment - they packed us, moved our stuff into storage, then move it out of storage and into our new home. The staff were all great from start to finish. The best part is that all the actual movers enjoyed each other and got along well. Imagine being a mover and having to carry a china hutch with your office enemy. Not at all an issue with Kato Moving! Were there a few issues with the move? Sure, but what move goes off without a hitch? One issue with Kato Moving is that they were not great at labeling boxes. Most boxes from the basement were just labeled "basement" despite there being five different rooms in the basement (two storage rooms, one mechanical room, one office, and one bedroom). If they had been better at labeling boxes we would have had an easier time knowing where a box went in the new home. The second issue has been a bit more costly. One of the movers took apart my Ikea bed for moving. Please know that Kato Moving insurance does not cover any particle board furniture. The problem came up when it was put together again at our new home. One of the side rails was jammed together too roughly. That has resulted in the side railing splitting and falling apart. Unfortunately that means I have to buy a whole new bed since Ikea doesn't sell parts. When moving our family motto has always been "Beds are the last thing on so they are the first things off!". If you have two trucks for moving have the furniture on one truck and boxes on the second. Request to have the furniture placed first. Then the boxes can easily go into the correct rooms.

So tired of dealing with the incompetence of this moving company. My stuff has been left in storage…read morefor almost 4 weeks now and 2 weeks past the window for arrival. They have been making "plans" but nothing is actually happening. All we're getting is wishy washy ideas and saying "sorry, we're working on it", let alone the fact that we have to call them or else there is no communication. I JUST WANT MY STUFF!!!!

A one star rating is generous, I came in looking to rent a van to help move some stuff into my new…read moreapartment. After asking if they had one I was told "not happening buddy" and then was spoken to in a very condescending tone about my timing. Terrible customer service and can't believe how a business continues to run with people like this working here. This was my first time in this business and certainly my last.

Horrible wait times. Three people supposedly work here but only one of them can actually do any of…read morethe work. Had to walk around the shop and the parking lot to even find someone.