To start, the sleeping arrangements were below average. The beds creaked incredibly loudly, even…read morewith the slightest movement, making it difficult to get a good night's rest. Additionally, the customer service was incredibly poor. I was double-charged--once on my card and again on my mother's card, which was only meant to be used for the initial deposit. When I raised this issue, I was told that the refund to her card was sufficient, which was extremely frustrating considering the refund I requested was for the seven nights I had canceled. When I called Robin (from the UK) to address this matter, he was hostile, refused to let me explain the situation, took offense to me calling him sir, and then abruptly hung up on me mid-sentence. I DO NOT recommend Planet Traveler! Instead, I suggest staying at the SameSun Hostel next door--the staff there were incredibly patient, kind, and helpful. Now, I am out approximately 200 CAD for a stay I never even had...

Clean, safe, and great community! What can I say, plus free breakfast. Affordable and conveniently…read morelocated in downtown Toronto, hub of hubs nearest Chinatown and all the public transit. Great staff!

The place is not safe and some of the staff is extremely violent and unprofessional. I had an…read morehorrendous incident when I stayed there with the older man working the overnight shift. The situation was completely over the top and unacceptable. It all started because I mistakenly rang the bell once while rushing in from the rain around midnight on a Saturday night, even though I already had my door code in hand. The employee opened the door in the nastiest possible way, immediately yelling in my face. I politely asked why he was being so rude, and instead of calming down, he became even more hostile. He raised his voice further and told me he would "kick my ass out of the building" if he wanted to. At that point, I was simply asking to be treated with basic respect while this individual caused a huge scene and acted as if he was ready to physically attack me. This was honestly the worst experience I've ever had at a hostel, and I will never come back. This employee is a liability and could get the company sued. I actually had to walk away from the hostel in the middle of a rainy night just so he could calm down before I felt safe enough to return and get some sleep. I emailed and texted the management several times to report the incident and never got an answer. From a few other reviews I've seen online it looks like this employee have done this in the past to other guests. Manager should know better at this point. Not a safe nor respectful environment for anyone.

Downgraded due to recent poor customer service experience. This place has a lot of rules that don't…read moremake sense . People are attentive initially but then they make it seem like you are getting on their nerves when you asked to be help ....even when you are respectful . Other guests I've witnessed have been jerks but I try to be kind and respectful when asking for help ..especially because I personally have worked in the service industry for a number of years . So that with the mold issue and the general deterioration of the place I honestly can't recommend this place . I was really trying to be nice with the three stars initially but yeah it's two or one honestly . It's one of the more affordable places for accommodations in Toronto and has a great location but if you can afford to spend more for another place then I'd recommend staying somewhere else .

Absolutely terrible experience. We booked a room here, showed up, got told that the room was not…read moreconfirmed. We had the confirmation email with no email saying that anything was canceled nor an issued refund from the company we booked through. We then asked to see the place on his screen where it said it cancelled. He then proceeded to tell us that we were disrespecting him and refused to show us anything. He changed his story multiple times and later we received an email asking how checkin was through the website. Very shady business practices here. I would be wary of booking.

The bathrooms have slight grime, which wasn't bad. The issue with this hostel is that my friend…read morefound bug bites all over him after our first day sleeping there. The mattress under the sheets had bug shells on them too. The owner also does not convert American to Canadian even though it's easy to multiply by .76 on your phone. We are now having to leave everything we took on our vacation outside in trash bags so that our houses don't become infested.

Very basic motel conditions. They have the AC and heating in the room. The room has it own very…read moresmall bathroom. Very affordable in Toronto. Especially if you really like the Chinatown. It is walking distance to many restaurants in Chinatown. Love the location. Check in time prefer during their business hours. Meet with them at the hotel is a must to check in. Get all the info from rental and all the necessary daily items such as shampoo. Bed is spring bed. Not much of cushion. Not much of table space. This hotel good for short budget vacation. Access to Chinatown, and downtown Toronto.

landlord charge extra money for numerous reasons. and no service at all. When you check in you need…read moreto wait for ten minutes in the cold weather. Nobody shows up until you get a password msg from them.

The level of cleanliness in this place is frankly shocking for anyone that would accept money from…read morecustomers for a place to sleep. Seriously shocking. This place is absolutely disgusting. There were dark brown and yellow stains all over the pillows, towels and sheets. The walls, doors, floors and even the chair were all really dirty. Like it had been flooded or something, and never cleaned afterwards. See photos. Go to The Planet Traveler instead. It's literally around the corner.

I did not stay here but stumbled upon it as I was systematically going through Kensington Market to…read morewrite Yelp reviews. Had it been in Yelp I would have stayed here because I did research looking for something just like this in advance of this trip. It looked from both the street and lobby very new, clean, well lit, and perfect - sort of more small apartment building than hostel. They also had what appeared to be their own bar off the lobby. As an aside they also called themselves Global Village Backpackers, which is listed on Yelp under another location here http://www.yelp.ca/biz/global-village-backpackers-toronto. I look forward to staying here on my next trip to TO.

- To start, the entrance of the hostel looks horrible and there is no sign or anything…read more - A creepy guy welcomed us, said we couldn't pay by card so we had to get cash. (Even though booking said we could do a card payment!) - The room was really small, the bed was dirty. The bathroom stinks and there was dirty underwear in the bathroom. everything is old and you can hear other people talk. - In the middle of the night, the creepy (and we think homeless) guy walks around, knocking on peoples bedroom door and laughing, so that is scary. - the second night we found bed bugs and also cockroaches in the bed and that is terrible! we have to wash all our luggage and clothes now before we go home. We confronted the man about this and asked for a refund, he got mad and told us that we got the bugs somewhere else. We also asked to talk to his boss but he didn't call anyone. Don't stay here!!! It's not worth it.

They really should work on their entrance/exterior. It looks like a place where you go to get…read morebutchered. My Uber driver was concerned about it too. Interior is ok. ONE functioning light bulb in my room. Shower stall missing a knob and corners lined with mold. Lockers the size of a passport and no lock. Won't miss this place

This hostel was only okay. It was very loud and the people didn't seem to understand the…read moreconsideration of others that should go into staying in a hostel. The beds were surprisingly comfortable and the shower had good pressure and temperature. They make you take your shoes off at the front door here which I didn't love. They did have lockers here but not enough for everyone and some were zip tied close so I had to leave my bag and hope no one would take anything. It's close to the street car so access to the city is super convenient. For $40.00 a night I have slept at better places but it's not the worst.