We love this place. They have such unique options for toys, treats, and gifts. The back rooms with…read morethe fish/reptiles are very cool and interesting. The service here has also always been wonderful. We come in frequently!

Shutter this business with verbally and physically abusive owner. We had a grooming appt on March…read more1, 2025. Dropped dog off in early afternoon. Groomers explained that while the store closed at 5 that they would be running past 5 for our dog. The groomer called at 5:09 pm (time stamp of call attached). I immediately headed over to pick up our dog. I entered the store and walked to the grooming area and asked how it went and was told my dog was great as usual. Upon beginning to walk out of the grooming area one of the groomers remarked that I will be charged a dollar for every minute after 5 pm. I turned around and calmly indicated this was unacceptable. I believe a consumer has every right to dispute something that is patently wrong. I explained the chronology thinking that these groomers may not have been privy to the earlier conversation.They were adamant that this was my fault even with the explained background. They said late charges would be waived but if it happened again this would be strictly enforced. We prefer to support local businesses as often as we can. I thanked them for the consideration and tried to pay. Without any provocation or effort to understand the interaction, the owner of the store aggressively approached me. In a loud voice attempted to dress me down for being rude to his groomers. Without taking his bait, I calmly indicated that he misunderstood the situation. He began screaming at me in a profanity laced tirade while repeatedly pointing his finger in my face within a foot of me, while repeatedly calling me an asshole. I respectfully requested that he stop verbally assaulting me and not point his finger in my face. Not once was my tone above conversational, even mentioning that he was the only one yelling and being disrespectful. He continued his profanity laced tirade and finger pointing for at least 7 minutes. I continued to try to reason with him to no avail. After the tirade wound down he walked over to the grooming area and advised that all my dog's future grooming appts were to be canceled. Overhearing this, as he walked back to the cash wrap, I asked if he had just canceled all future grooming appts for my dog. He screamed yes and continued to tell me off some more. I calmly asked this owner if it might be better to step back and interview all groomers that day to truly understand the situation. For a moment it seemed cooler heads prevailed and he said we can keep our next appointment, but that my daughter was not allowed to drop off or pick up, and that I had to and if the lateness occurred again we would not be allowed back. Again, although his behavior was reprehensible and unprofessional, I did not take the bait and simply replied asking if we were able to keep our remaining appts on the grooming schedule or just the next one? Seemed reasonable given what had transpired. At this, the owner restarted his profanity laced tantrum and inappropriate finger pointing, adding that he wanted me to get out of his store. He aggressively walked over to the door where my dog was standing and seriously approached my dog in a threatening manner. While keeping my dog in view so as not to have any animal abuse occur, I looked at the owner and, again calmly asked if he prefer I leave immediately or after I pay. He didn't even respond, so I proceeded to pay for the grooming ridiculously even adding a tip even after all that had happened. After getting my receipt I tried to leave, and instead of leaving well enough alone this owner continued his childish tantrum also yelling that I should never come back. I responded that this would not be a problem and that it was so unfortunate that he injected himself into the situation without doing any due diligence to understand what had occurred. I went above and beyond to remain calm making every attempt to diffuse his ridiculous behavior. He should not be in customer service. He should not be allowed anywhere near families most precious members. He is unhinged and his behavior is dangerous if not illegal.

Absolutely unacceptable grooming experience. My dog has been groomed here before without issue so I…read morebrought him back. While he can be anxious during grooming, multiple professional groomers have handled him without any issues. This staff clearly lacks the training or patience to work with anything other than a perfectly compliant dog. They shaved him down before even bathing him! Then called me about an hour later to pick him up because he was "difficult." He received no bath, no nail trim, no proper grooming--nothing--yet they still charged me. Charging for an incomplete, failed service is unacceptable. The groomer was rude and dismissive, even suggesting I "take him to the vet since he is "old" which made no sense given that this same business groomed him six months ago without any problem. No other groomer has ever had an issue with him. The manager was equally unprofessional and showed zero empathy, repeatedly stating, "You were given a service so we charged you half," instead of addressing the situation. My dog was also left sitting in a kennel before they even attempted grooming, despite us arriving on time. He came back visibly stressed and shaked and basically traumatized. No wonder people are running away from chain pet stores for services. This place should not be offering grooming. They're not equipped to handle different pets. I strongly recommend going elsewhere

We love Pet Supplies Plus in general. This location is great but is often out of our cat's food…read more Added plus here is the fish in the back and the dog washing area. We come here often.

One star isn't low enough for Becca Raffel. What a vile human being. My dog was docile and dying…read more She aggressively yanked her by the collar in front of my son for no apparent reason. She had a condescending answer to every question I asked. (e.x. "what is the purpose of the xray" her response was "well I don't have x-ray vision.). My dog is clearly dying, I'm trying to get answers and not run up a bill. Her goal seemed to be running up the bill and we were treated like a massive burden. I will never return to Theinsville-Mequon Small Animal Clinic or anywhere Becca Raffel works. When our dog was put down the following week we had an excellent experience at Silver Spring Animal Wellness.

I strongly advise against this clinic. Despite specifically asking them not to prescribe certain…read morepills for my dog, they did it again -- and his condition got worse. Their customer service is poor. Think twice before bringing your dog or cat here.

Cat gave us a timely appointment, which is nearly impossible to find in our area. She did a…read morefantastic job with our puppy. He looks amazing! Attached are photos she took. We are so happy we found her!

From the owner: Have an anxious pup for grooming who needs to be pulled out of the car and dragged in?…read moreLet me try to build a connection with them based on trust and love to help your furry family member have the best trimming experience. Grooming is my passion, I strive to further my education constantly. Although I love working with any dog with any hair type, I found a special passion for dogs with behavioral, anxious, and/or aggressive tendencies for any reason. De-sheds are my specialty, and I have spent years trying different methods of removing coat painlessly and effectively. I aim to work with each dog and client individually, every trim is different as needs change from household to household and pet to pet.

All of my pets are taken care of by Dr. Kelly. She is very nice and knowledgeable. They provide…read morecare for Cats, Dogs, and small animals.

We were referred to East Towne vet by a good friend and have been thrilled with the experience…read more Our new puppy ended up with a broken bone and Dr. Kelly has been amazing in helping rehab the little guy. We absolutely love the staff and the follow up is incredible. We highly recommend Dr. Kelly and Dr. Tunder at East Towne!

My dog loves this place. I have a German Shepherd that is quite large, and sometimes people are a…read morebit nervous of her. Every time I've taken her here, she has a good time, if groomed perfectly and is very happy. They let her stay out instead of kenneling her. They compliment her temperment when I pick her up. A lot of this is to due to how well she is treated at this establishment. We have been to other groomers and have always had issues with them complaining that she whines too much or won't listen. I would drive from the far south side just to take my dog here. Now that I'm back in the North shore, she is happy all the time. These folks really know how to handle dogs, and treat them really well. I highly recommend Barley's. The prices are also very reasonable, and the service is wonderful.

Bobbi is the best! Been going here for over 7 years with Daisy. She does such a wonderful job and…read moreso caring. I don't believe she is taking on new customers at this time , but doesn't her to try.

Bobbi is awesome! I ended up finding her on the Milwaukee A-List group when we brought home our…read more8-week golden doodle. He's always loved going to see her and she does an awesome job. She is always happy to accommodate us and we couldn't be happier. At home, our puppy loves the water until it's time for a bath. I don't know how Bobbi does it but he comes home looking great and smelling even better.