Honest, reasonable and customer focused. The work was perfect. I couldn't ask for a better…read moreexperience.

Chimney inspected by H-Town. Photos taken and submitted to home owner. Price discussed and agreed…read moreon. Ill fitting, rusted chimney cap replaced with stainless steel cap that fits opening. Crack in chimney cemented closed. Chimney cleaned and cracks in bricks filled. Left area clean. Agreed upon price accepted with no down payment requested. Very honest company.

I see now, it's a SCAM! I feel for the technician because he's clearly being sent out with a script…read moredesigned to fail the customer. I was quoted $99 over the phone for a sweep, but the visit was just a series of upsells. It started with a $1,400 rebuild quote, then the cleaning price dropped from $475 to $375 to $200. No thank you was my final answer. Then the kicker, an $80 "inspection fee"? No. I told him I would fight that, as I could inspect the chimney myself for free. It's a shame the field staff has to do the face-to-face dirty work for a management team that uses bait-and-switch pricing. I thanked him and he was on his way. Avoid this company, their business model is predatory.

This was a total scam, they said a cleaning and inspection would be $99.00(special going on now)…read more When he got here he said I needed a deep cleaning for $375.00, due to a build up, then I asked him to do the inspection and he said he did not need to he could see from the fireplace that everything was good, I asked are you going on the roof to inspect the top and he said no need too. Do not use these people. I call and asked to speak to the owner or manger and they just hang up on me.

I requested service from Houston Chimney Service by speaking with Laura. She confirmed the service…read moreand reassured the gas starter switch would be taken care of. Next day the crew arrived to clean my fireplace. I didn't request a chimney clean, I need an operation switch to turn the fireplace on. When I called the office it went to voicemail, I left 3 messages to return my call throughout the to no avai. Today I called, only to roll to voicemail again. I requested the owner to call me. This service from Laura was less than poor and wasted my day off for a wrong service. I requested for the owner to call me and still no returned call. I do not recommend this company!

From the owner: Houston Chimney Service is your trusted partner for all your chimney needs in the Houston area. Our…read moreteam of certified professionals is dedicated to providing top-quality chimney cleaning, inspection, and repair services. We understand the importance of a well-maintained chimney for your home’s safety and comfort. With years of experience, we offer expert solutions to keep your fireplace and chimney operating efficiently and safely. Contact us today to schedule your appointment and experience the Houston Chimney Service difference.

Review of Chimney & Wildlife Specialists (Houston, Tx) Hiram Martinez July 2024…read more Project Site: 2 story house with metal roof. Chimney topper came off & fell to ground from Hurricane Beryl. Ease of Contact Initiation: Met Expectations NOTE: Solo businessman so you will need to leave a message if he is climbing on roofs, but he calls back in a timely manner, within 1 day. Consultation Meeting: Met Expectations -Arrived on exact day & on time. NOTE: Again, keep in mind that a solo business can only accept so many projects at the same time & be proficient. Quote/Estimate: Met Expectations -Was very clear & included multiple photos/videos. -Was reasonably priced. -Was willing to use pre-existing parts that were still in very good condition. -Offered optional decorative accessory, but was not upset that we elected not to pursue that at this time. -Excellent value. Ease of Ongoing Communication: Met Expectations -Very easy to text him about anything. Execution of Project: Met Expectations -Started on time. -Completed in 1 day as quoted. -Again, extensive photos provided & work performed looked professional as expected. -Finished on time. NOTE: Since this is mostly working on the roof, flexibility & understanding are needed re:extensive work not being done when temps are over 90 degrees or during rain/thunder/lightning storms. However, he did place a very secure, temporary tarp over the opening to protect from rain until the actual repair date. Recommendation: Highly Recommended -Would use again if needed. ;-)

Hiram and his company are top notch! We originally found him 5 years ago when we moved into a new…read morehouse that had rats in the attic. He is super honest and easy to work with, and quickly solved our rodent issues and sealed up all the entry points for reasonable cost. We had the attic re-insulated afterwards and haven't had any issues since. We called him back a couple years later to install two fireplace log kits and repair some parts of a broken outdoor fireplace. Today he came out to ease my mind about animal noises I heard that I thought were coming from inside the attic (but apparently were on the roof). He was super honest that he didn't see a problem and didn't pressure me into any services. Standup guy and company - I highly recommend.

EXCELLENT JOB! Henry and Kyle called ahead to let me know they were close; then arrived as…read morescheduled. Both men wore masks, were pleasant, professional, and did an excellent job of protecting my home and furniture. Kyle did the interior cleaning; poor thing was attacked by a couple of wasps. He sucked them into the vacuum like a champ. Henry inspected the exterior and showed me where I had separation in the brick between the building and the chimney. The interior also had cracking. They briefly left to get the right color paint for the inside of my fireplace. Upon their return, the cracks were efficiently sealed and the inside freshly painted. One last wasp entered my home as they were packing to leave. They were prepared with wasp spray and made sure it was dead before leaving. This is my second time using this company and both times were excellent. Would recommend PCS 100%.

Great company, efficient and extremely helpful. I would highly recommend. I called them out to…read moreservice and assess the fireplace in one of my properties. Aaron called on route and arrived on time as arranged, he assessed the problem and gave me the quote. I authorized the work and he had his technicians came the next day to complete the required work. Aaron also offered to come out when I have new tenants and show them how to use the fire without damaging it and staying safe, an offer i will be accepting. Awesome customer service thank you

I reached out to Safe House Services for dryer vent cleaning. I got a coupon through Groupon. The…read moredeal was to clean up to 8ft of vent.. Then any addtl footage will be $8 per foot..okay cool. My appt was scheduled for a Tuesday 1/13/21 from 8-11am. The technician named B called me the day before asking to reschedule for Wednesday 1/14/21 from 8-11am. I said okay b/c I knew someone would be there. The guy gets there around 9:45am and starts the work. Now, he cleans a little but of the vent and then automatically says...the vent is totally clogged, it'll be an additional $85..Im like WTH...why any addtl money. What happened to going more than 8ft for $8 per foot...He says oh, it's a deep clean now, and I have to clean from the outside in...So I call the office to confirm that, and said it's true. Thats b.s.. But I needed it done. So once he starts cleaning the vent from the outside. Come to find out...he's cleaning the wrong damn vent. WTH. Okay so he finds the proper vent but it's blocked by a wall siding. Okay the maintenance at the apt complex said they could cut it out to access it in 10 mins. This guy says No that will take too long, I have to get to another job. This guy was totally unprofessional, he became rude after I let him know he cannot leave the job and come back. That is a total inconvenience to me and my family to wait. He needs to tell that other job to reschedule. So he didn't comply and left my place. He did not put anything back, and he used my patio chair without permission and got it dirty. Didn't even bother to clean it off. I called the office, and they stated they would reach out to the supervisor about the technician. I still haven't heard a word from them about rectifying the situation and it's a whole week later. This is pathetic, terrible customer service, and I recommend nobody does business with this establishment.

Did not appreciate being talked down to. That's not a good way to treat a customer. Tech needs to…read moreattend a class in customer relations. Will not recommend SafeHouse to anyone after that kind of treatment.

Quick,efficient, great customer service. Trustworthy company…read morethat has been servicing our home for several years now.

Very professional and proactive on notifications around the service, we had them clean the air…read moreducts of a three-story home and had no problems at all

Great showroom, friendly staff, great selections. Unfortunately they really only want to do whole…read morefireplace services, which I didn't need. There were a lot of mandated add-ons like chimney cleaning and their generic log grate that I was told I had to use or else it would void their warranty. We would have loved to have bought a gas log setup from them but their inflexible rules didn't match our needs (our chimney had already been serviced, it has a custom grate). If you need the whole shebang done to your chimney, I'm sure they're a great solution.

Oscar did a wonderful job of cleaning our chimney and installing our gas logs and chimney cap…read more staff at the store was very helpful in assisting us in selecting the correct log set for our needs.