Jose G. completed a maintenance check and I was very impressed with his service. This is a great…read morecompany with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company.

I called the AC company because my AC drain line was clogged. They sent out a guy who charged me…read more$89 to say they couldn't do anything about it. That could have been said over the phone and I wouldn't have wasted so much money for absolutely nothing. They will sucker any customer who calls them. Don't waste time or money with this firm.

This company is a complete scam. They sent a technician out to our house last week. We called them…read morefor a routine cleaning. Two new parts and thousands of dollars later. The AC was making so much strange noise that our plumber said "the guy who fixed your AC made it worse." It sounded awful. Came back from vacation and the unit is completely dead. They obviously broke it. Avoid at ALL COSTS. I am so angry we called them.

My upstairs AC unit stopped cooling yesterday so I called and they got me scheduled for today…read more Johnny R. came out and assessed the issue and within a hour had the unit cooling my upstairs again without costing an arm and a leg. I have trusted the owner Steve and his team with my HVAC units for 15 years now. I wouldn't use anyone else.

They are AMAZING!!!!!!!! I wouldn't trust my ac etc to anyone else. Barrett & Braeden are the…read morebest!!

Find anyone else to work on your property then having to deal with Ozark. Especially plumbing. It's…read morea nightmare and the plumbing manager Or whoever, Ron? literally hung up when I asked him why my recording didn't match what he was saying, and denied future service, like I ever want them to come back at this point. BEWARE!

Deep Cleaning was very responsive from the very beginning. We were able to get an appointment…read morewithin days. Our window of time was 12-4, Mateo called at 11:50 to let me know he was on his way. He showed up 12 and was there maybe an hour. He was very friendly and kind and did a great job cleaning out our vent. I would recommend Deep Cleaning above other places in this area, the place we called first stood us up twice so the reliability of this business was very appreciated.

Had a great experience with this company! I am a first time home buyer and was super nervous about…read morehow to take care of the air ducts or even that I needed to take care of them. The team lead was super informative and responsive. I will continue to use them as needed and would recommend!

I called True Fix on the recommendation of the A/C guy I used to use in Cypress who couldn't get to…read moreme until tomorrow. I am very glad I took his advice! Daniel came this afternoon and got straight to work. He asked several times if I had called the builder, as the unit is barely two years old. I knew the manufacturer warranty is 5 years, but I had read my builder warranty and it said two years through them (which expired just a month ago). His insistence made me go ahead and call my builder while he was chasing down the leak. Sure enough, they said they'll take care of it through the vendor. Daniel's trip out here still wasn't cheap, but this company obviously isn't out to make a buck that isn't honest. He didn't have to keep hinting that I should call the builder Just In Case - and he saved me at least $1,000 in labor and refrigerant. Thanks, True Fix and Daniel!!

True Fix Ac is great. The Technicians are courteous and professional, the office staff is prompt…read moreand friendly and they always remind you when it's time to have your unit serviced.

T H must have deleted my previous review. I will continue. They came over twice to repair my AC and…read morefailed miserably. I had to have someone else return to repair their bothched job. If you want to throw money to an inept business/that is your choice. They are incompetented and rude when being confronted. Stay away. They will " steal" you money and leave you hot and dry. They do not deserve one star and that again is too much.

Because we have a Trade XL850, we needed Trane Certified Service. We scheduled with T H Air…read moreConditioning for Tuesday, but because of the bad weather, we had to reschedule for Wednesday, which they were able to accommodate with no complaints. We live in a condo and require that any technician coming on property has full liability insurance which Rudy provided as soon as he arrived. He got right to work and thoroughly serviced our AC Unit. He was professional, efficient and very nice. It took an hour, but he reviewed his service report with us, identifying everything he did (most of which we saw him do). We were very pleased with the service and will use them again.

They are back again. Never a pleasant experience when the AC is out. But they were here first thing…read morein the morning, diagnosed the problem, and had it repaired in minutes. He explained why I had the problem and it made total sense. They charged a very reasonable service fee and advised me that equipment is under warranty... who knew? I am always happy when Greg shows up. I always ask him to skip up to the house like he does in the video. I refer all of my clients to them.

I previously gave them a 5 star review, but that service no longer exists…read more We had a problem with our front heater and called Northwind because other service was good. The guy who came out took over 3 hours to "Diagnose" the problem, but because he had taken way longer than it should have, he only charged us for two hours. Got an estimate that the unit needed a new heat kit and we accepted it. NOTE: Their estimates try to be general and I do not like a general estimate when the cost is over a thousand dollars. They came out and put in the 'heat kit' and the heat worked. The only problem was it would not shut off when it reached the correct temp on the thermostat. We called Northwind and told them of the problem and they sent someone out. This guy was similar to the other in that it took him 4 hours to diagnose the problem and each time he would tell us it was a problem, we would say, "But your guys fixed that." and his story as to what the problem was would change. We were told at least 4 different reasons this was not working. He finally settled on it was a valve on the roof and he had tested it with a magnet. The other problem was the guy would stand around and talk to employees the whole time he was here. Then he called a manager up to the front to tell her he was only going to charge for 2 hours. I was there and heard it and left her to sign. The next morning I get an invoice charging us 4 hours for sending out the village idiot. I immediately called Northwind and was put through to someone named Dale with an attitude. I explained the issue and he had said well you don't have to be upset and I told him I wasn't and was speaking in a normal tone and am just telling him the issue. He apologized and made a comment that he was just saying it because of others?!? Then he told me he was going to check into it and call me back. That was on 1/25, a week ago yesterday, and he still hasn't gotten around to it. I called another A/C company and they immediately found the problem. Whoever put in the heat kit or the person coming to 'diagnose' the overheating issue had burned out an entire circuit board. The actual problem was fixed when they reset the thermostat but now we have to buy a new board to be able to have heat in the front of the building. Northwind used to be good. Undoubtedly they are scraping the bottom of the hiring barrel now due to their growth. The people they are sending out now are incompetent, lazy, and slow. Oh, but they do continuously send you reminders that you have an estimate you haven't agreed to!!! You need to sign it so they can send another village idiot out. USE ANYONE ELSE

I am beyond fed up with AC companies and their absurdly overpriced systems. Unfortunately, this…read morecompany is no exception. To be clear, the technicians at Texas Mechanical Strong were great. Professional, respectful, and clearly doing their best. My issue is entirely with the owner. I was sold an $8,000 two-ton, two-speed unit to service a roughly 600 sq ft master bedroom and bathroom. Even with my limited HVAC knowledge, I knew the unit was oversized. But the owner was extremely confident and assured me it was the right solution. It was not. The system has been a complete failure. Humidity regularly exceeds 60% RH, and trying to correct this has turned into a drawn-out mess. And the unit itself is only half the problem. The other half is the owner, Rey. Because the system wasn't performing as promised, I had to repeatedly call the company to inspect it. That is not my fault. I was sold a product that does not do what it was sold to do. During these visits, his own technicians told me that the owner referred to me as an "annoying customer." They also questioned why this particular unit was ever recommended for such a small space in the first place. I understand I was working within a budget. What I don't accept is being sold a poorly suited system just so the company could hit a price point. What made things worse was Rey repeatedly insisting that I demanded RH in the 50s. I have zero recollection of ever saying that. When I pushed back and pointed out that 50s is not the only acceptable or realistic target, he became defensive and sarcastically suggested that maybe he "isn't an expert" and "doesn't know what he's doing." He also claimed he has the same unit in his own home and that it works great. That comparison is meaningless. His home is far larger than a 600 sq ft space. The final straw was when they came out to run tests and told me they would return a week later. Whatever adjustments were made actually made things worse. Humidity began spiking into the 60s and 70s. I reached out to Rey directly and was completely ignored. I genuinely feel bad leaving this review because the technicians were solid, and they are the only reason this company isn't getting an even lower rating. But the way this situation was handled at the ownership level was insulting, dismissive, and unacceptable.

Call because we had no AC and had one quote but my friend told me about this company and said they…read moredid free estimates. I called made an appointment for 3. This must be the witching hour for HVAC (first company's appointment was for 3 as well and didn't show up till 5). An hour after he was supposed to be here called and said it would be another hour. So ok. He gets here and it's too hot in the house for him...we were living it!!! He then proceeds to look at the unit and say it is too old and will be an exorbitant amount to replace . But they will give us a good deal. Did a credit check and called back with a different plan and proceeded to pressure us into buy their Lennox. Didn't happen. It was more than just showing up late...