My dog was super nervous first time there. They were very good with him and were able to give him…read morehis shots. All the staff were very nice.

To follow is a self evident letter sent to Dr. Welsh of Shaker Heights Animal Hospital, Cleveland…read moreOH: Hello, After bringing my dog in a couple of times within this past year for specific health concerns, I found myself stewing about the lack of energy brought to my pet's examination. I now ultimately feel the need to express my disappointment in the casual, almost barely interested, attention brought by Dr. Welsh. On the first occasion, I came in out of concern from the sudden eruption of scab like blemishes on her skin--at diverging locations on her body. Dr. Welsh simply parted her fur to make a two foot distance cursory inspection, and then casually declared that they were all warts. He offered no explanation as to why warts might suddenly erupt at the same time, or whether that they might indicate any possible underlying issues. In fact he made no effort to inform me at least as much to reassure me to any small measure. He did not bother to examine these scabs with a magnifying glass to determine whether they even had any signature texture common to warts. He simply declared with authority that they were warts, and so I had no knowing recourse other than to defer to the certainty of the professional. But they weren't warts. Just as soon as they arrived, they fell off--only days after consulting Dr. Welsh. Which left me with the same questions that prompted me to pay for his services in the first place: namely, what were these scabs and what might they indicate about my dogs health? I know that I spoke plainly to Dr. Welsh on these concerns, and I remember only as much as literal and figurative shrugging of his shoulders. Yesterday, I paid the expense for another concern regarding the clear degradation of my dog's eyesight. This, out of love and concern for her and to determine if there was anything that we might be able to get ahead of that might be causing her diminishing vision: Medicine to improve blood flow in the eye or simply nutritional supplements...I am more capable at speculating about improving my dog's vision, than Dr. Welsh seems to be to expend the energy to blurt out any considerations that he was intended to pick up in vet college. A urinalysis was a given expectation as I had witnessed the tragic sadness of a friend whose dog went blind from diabetes. It was incredibly sad to see his dog barely move on the floor until my friend would guide her by the leash to the door. After I told Dr. Welsh that my dog had lost the ability to focus on treats dropped over her head so as to snap them out of the air, Dr. Welsh floated a couple of torn up pieces of light floating tissue in front of her--I suppose to see if my dog could focus on items descending only one tenth of the speed of a small, shooting dog treat. Dr. Welsh couldn't be bothered to offer any insights regarding what any owner might expect relative to their eight year old dogs vision, or whether my worry might be reasonable. With another figurative shrugging of his shoulders, he seemed to care little about my concern. Nor did he take my dog's stated and observed diminishing eyesight as much of anything worth exploring by committing to a more complete and caring examination-- --like why not examine my dog's response and skittishness when a rapidly moving treat is dropped over her head? The very benchmark action that brought me in to see Dr. Welsh. I think he used the entirely misrepresentative floating tissues only because no treats were nearby and he could make the effort to go into the adjacent room and retrieve some--why else would he not attempt to replicate the very action/response that brought me in to seek his reassuring council. Rather than making that simple action part of his exam, "Maybe go see a (highly expensive) canine Opthamologist," was his only recommendation. Why not say why? Why not offer some of the possible reasons and conditions that might bring an eight year old dog might begin losing her vision? And on, and on.... anything like that that a truly committed and caring vet--caring for both pet's well being and owner's piece of mind--would do as common practice. It leaves me with no other explanation than that you don't care or that you are simply jaded and are growing weary with what you (should) be doing. More concerned at cultivating a relatively easy and passive business for selling pet goods. I swear that I seem to get advertisements from your office twice a week. It's doubtful that I will regain the modicum of confidence necessary to trust your practice to care for my dog anytime again. Because you really don't seem to care all that much. PQ

I have been taking my babies to this vet office for 4 years now, I typically request Dr Emily or Dr…read moreNicole. I could not have asked for better support in making sure my (now 2) cats are healthy. They are so flexible with having to reschedule due to my unpredicable career, they are always so sweet and loving with my pets, they are always telling me everything I can do at home to save money, they respond to my texts and are honest if i should bring them in, they truly are in the right field and I am lucky to have found them as a 25 year old cat lady

Care was adequate. Prices are high as they evidently have a great deal of overhead. The people…read moreanswering the phones and fiekding the requests need a lesson in manners. I dropped off a sample for my pets and the attendant said " hold on, you need to pay for this". This was before the facts were ascertained whereby it was discovered that this was part of my pets wellness exam. We called to inquire about the follow up and again the phone attendant was curt and stated that, in essence, every time you walk in the door, you have to pay an exam fee. I chose to cancel the appointment and go elsewhere. I won't stand for any such treatment. Hopefully, the Management will correct these behaviors. Frankly, I doubt it but after spending nearly $1,500.00 for my two dogs wellness, I wont stand for this.

I am so pleased with the Pet Hospital and Dr. Doles! Dr. Doles was very thorough and it is clear he…read moreis passionate animals. My dog has always been terrified walking into a vet's office and she was not at all upset during her visit. Dr. Doles' approach is so compassionate and prices are very fair. Also, when I called for an appt, intake was so caring and accommodated an earlier appt due to my dog limping.

Dr. Doles has been my family vet and has been there for many of my loved pets. The staff at the Pet…read moreHospital of Willoughby always delivers an exceptional form of care, going out of the way to give comfort in any form possible to not only my beloved pets, but the owners. I have a hard time even finding another vet that I would even consider trusting, I am proud to be loyal customer for decades. The pricing is always fair and reasonable.

I had taken my cats and dogs to them my entire life (over 20 years) and since we had not been there…read morein four years they said we would be new patients and wouldn't see my dogs. After spending hundreds on my dogs and thousands on my cats with them I would avoid them like the plague because they drop loyal clients like flies. Extremely disappointed I ever gave them any money and now have to find a new vet.

Still going to Willow Run after 16 years. They have taken care of all our pets and our new pup…read moreOzzie loves everyone there as well! He gets/gives lots of love. As you might be able to tell, Dr. and his team are very caring. We love them and highly recommend Willow run for your pet needs!

We took our 14 year old dog in to have her put down due to her loss of control of her rear legs. We…read morewere treated with so much kindness and compassion during a very difficult time. Dr Nehal was very professional and caring. The staff were all equally thoughtful and compassionate. We've been taking our dog there for years and I would highly recommend. Dr Pappas is also excellent.

This was my only option when I had a problem with my gecko that I have had for 21 years. The staff…read morewas incredibly nice and helpful. I did feel that I was looked down on when I told them that I had my gecko living in sand with no heat lamp or anything like that. I explained to them that my gecko, again, who I have had for 21 years, is living a happy life and a long one as well. However, they didn't believe so. After discussing with them what changes need to be made, I was then told I have to give my gecko medicine for two weeks. They did help my gecko's foot injury, but she was very distraught for the weeks to come. But what really killed me was the bill. $200. That was a lot for a gecko. I didn't go back for a follow up because my gecko is doing great and I couldn't afford another visit. They did help my gecko so I am happy of course, but the bill was just too much for a 15 minute visit.

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

I've never had a bad experience here. Scheduling is super easy via the website. The staff is super…read morefriendly and communicative. I've been sending my pets here for years now and will continue to do so. Pricing is on par with other places for common services, if not slightly cheaper. Their love of animals is obvious and the staff genuinely cares for your beloved pets as if they were their own.

Always outstanding care to both my dogs and cat! The doctors are incredibly thorough and kind,…read moreoffering choices on how to proceed with more difficult situations! There are simply none better than this team! The techs are also incredible in the handling of my pets,...and I have a "difficult" chihuahua and a "crazy, but loveable " Labrador retriever.

We have taken our cats and dogs to Mentor Animal Hospital for many years. Dr. McLaren and Dr…read more Hornick are very kind and super smart. The receptionists and vet techs are excellent! We have adopted many challenging cats and dogs and Mentor Animal Hospital has always lovingly cared for all to improve their quality of life. We highly recommend!

Kind vet that has been there for years. Took my dog on an emergency basis. Only there in the…read moremorning. Glad I went back.

Dr price was awesome with our dog! He's a no nonsense personality type so If you need warm hugs…read morethen maybe this won't be the place for you BUUUT he's a good Dr and the prices are outstanding. Was going to a popular location in Willoughby paying 3x as much (zero exaggeration).