I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public Storage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors. read more

I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had experiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period. read more

They were most helpful and had multiple options for us. The propane tank was a bit heavy so they had even put it into the car for me and made sure that it wouldn't roll around. They did an excellent job and we're very pleasant to work with! read more

Be careful with these clowns with your credit card. They will charge you without even you knowing it if you went through a toll or something, they will not even give you a chance to pay it yourself. They'll just take your credit card and they'll just charge it. I got charged 12 freaking times For tolls and I know I did go through the toll 12 times but these guys are crooks. They're scam artist that's why they're all fucking miserable looking. read more

Like so many previous customers I reserved an enclosed 4x8 trailer. I flew in from Colorado and was told sorry the previous customer didn't return on time. Meanwhile there are no less than 6 trailers sitting out front for others. They are a bunch of Sea slugs that don't care about the customer. An hour later they find an open trailer an hour away that I have to pick up and drive an hour back...yes 3 hours lost before my trip to Michigan 20 hours away not to mention I have to load before I hit the road. My advice, avoid them like you would Herpes....Use Penske. These people don't give 2 Shitz about you. They sit there and make excuses. Oh they gave me a generous $50 credit but charged me $90 more for the open trailer. The company reduced it to the original charge. You're better off buying a trailer and selling at your destination than renting from this 3rd world business..... Such a joke, oh and the Manager was on vacation....I'd give them a zero point zero if possible. Doug from Colorado. Oh and the trailer got a flat on the way to Michigan which added 3 more hours onto the trip. read more

U-Haul - The tire was old - Self Storage Near Me - League City, Texas

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Had a hitch installed on my suv at this location. Everything went smoothly. Called in advance to set up an appointment, about a week later made sure the parts came in, drove out, checked in, waited about 2hrs, and that was it! The employees were wearing face masks and there were social distancing makers inside. There were also plexiglass between the employees and customers at the counter. The only reason this isn't a 5 star review is that there was absolutely no waiting area. So if I hadn't had anyone to come with me and go run errands during the wait time, I would've been stuck sitting on a curb or something for a couple of hours. read more

U-Haul - Markers on the ground for social distancing and the employees inside were wearing masks - Self Storage Near Me - League City, Texas

I give them four stars for one thing...propane. They are close to my house and I can get my three propane containers filled here. My last time in, I pulled up next to the propane station and was promptly greeted by an employee that came out from inside. After a few short minutes, I walked inside to pay. I was in and out in about 10 minutes with 2 filled propane containers. I have not used them to rent any storage space or rent a truck. I hope this helps. read more

U-Haul - Propane refills provided here - Self Storage Near Me - League City, Texas

I usually HATE uhail locations. The employees don't want to be there and the people waiting in line are all pissed off. This location was completely different, it was so efficient, the employees were helpful thus the customers were happy. read more

Horrible experience. Unprofessional manager (Tony). Incompetent employees. I ordered and made an appointment for a hitch to be installed on my vehicle. When I showed up for my appointment, the part was not in the store nor did they have any idea where the part was or when it would be in. I called later in the day hoping it would have finally arrived (as according to the employee I spoke with in the morning). The manager said I was being unreasonable because I took off work to make this appointment and was upset that they hadn't informed me about the part not being available. He hung up on me before processing the refund that I requested. This was nearly a $300 order + $150 I was going to spend on additional parts. read more

I ordered a trailer hitch to be installed on my vehicle on 9/2/20 and they gave me an appointment for 9/15/20. I showed up on 9/15/20 at my appointed time only to be told they did not have the hitch and could not tell me when it would be in. The young lady would only say they are not sending her tracking information. I asked why someone had not called me prior to my reservation to let me know it was not there and all she would say was that the technician who usually makes the calls was off all week. WHAT? No apology, so I asked for a refund. What I did find at this business was the epitome of poor customer service. Do yourself a favor and take your business elsewhere. I wished I would have checked other reviews before selecting this business. read more

If you have plenty of time to waste, come to this location. Service is super slow and the workers are the kind that just look at you when you get to the front of the line and expect you to be ok with having waited an eternity with only 3 other people in line. They were not even apologetic for the wait. They need to hire more help and brush up on their customer service skills. read more

I rented a large and a small storage unit from this U-Haul Storage in League City for five month. This week we emptied or thought we emptied our large unit. Unfortunately I did not know that two bed rails to a $2,300.00 bed were hidden from sight on the right side of the rolling door. This was not realized until four days later. I called and was on hold for 1 hour then I was disconnected. I then drove to the storage facility to enquire about my bed rails. I was met with, sorry, not our problem. You leave something we put it in the common area for people to take or we discard it. I told the manager that I still was renting a unit from them and why couldn't they have called me. Afterall they called me to inquire if I was going to keep the unit. Their answer was we don't make those calls. I asked the manager to look at their camera tapes to see if they could find out where they went and I was told they would not do that. This facility has poor integrity and poor attitudes. I will be emptying my small unit as soon as possible and I will never, ever, do business with U-Haul again read more

Yes we stood in line for about 10 minutes but each person has needs and the employees were really nice and working as quickly as they possibly could. We got our truck and all was good. Everyone was very friendly and we struck up conversation with others in line and even got a few laughs in. Go a little early and then there is no stress!!! read more

Ordered boxes online for pick up. Got there later in the day and had to wait For the employee to put the order together. They didn't double check the order and forgot the bars for the grand wardrobe boxes so I drove home 30 minutes and only then realized the bars are missing and had to drive 30 minutes back the next day to pick up the bars. When I went to get them to buy that the unused boxes that I purchased from their store I was told that they could only find that the boxes with the receipt I believe that's called a return so buyer beware U-Haul makes a big deal out of buying back at your unused boxes they don't they only except returns with a receipt they will not look up the order that you had submitted before or the credit card that you paid with read more

This is a very reliable location. I have used them for the last 8 years and have never had a problem with them. They work very hard and have excellent customer service!! Would HIGHLY RECOMMEND!! read more

Reserved a tow dolly here, arrived and they tell me that they had it moved to a location in Dickinson. Go there to get it and learn that I cannot return it to the Dickinson location after 6:00 PM, even though it's due at 10:00 that evening. Call the 1-800 number, get the traffic department, and they (Ariel) instructs me to leave it at the 351 Gulf Freeway location. I do that at 8:15 and take photos to document the return. Two days later, they charge me $275 since I returned it to the 'wrong' location. I called to get this straightened out and was told that the manager would have to call me back. He did, said the charge was justified, did not believe that Ariel had instructed me to return it there, implying that I was a liar. Called the traffic department and got Ariel, who immediately remembered the situation and said that she would call the manager and have him call me and issue the refund. The manager never called, but I did get an email from Ariel removing the $275 charge. Every business will have some issues, and it's all about how they address them. Implying that the customer is lying before they have made the effort to gather the facts is about as bad as it gets. read more

Been here several times for propane refills. This isn't there specialty and it shows. Extremely long wait times and poor attitude when the have to perform the service. My last visit here for this need. read more

If I could have chose zero stars I would have.. Just a bunch of immature kids working here! Made an online reservation only to be told that they don't have it?? Really they gave it away and tried to make some excuse that they don't rent ONE WAY? Never again and I will let everyone I know not to use uhaul as they are just liars!! It is just a very incompetent bunch of little kids with no experience and RUDE.. Here we come Ryder as uhaul has no clue how to run a business!!! WHAT A JOKE!!!! read more

This store is beyond ridiculous. My sister rented a trailer from them. We got ten miles down the road and the back passenger tire blew out of because of it being dry rotted. Had they done the full inspection, they would have realized that there were TWO tires which were dry rotted. Had we been on the freeway when the tire blew, we could have died. I called this store to speak to a manager and I was promptly hung up on. This is the worst experience we have had with Uhaul and thank goodness we are moving her, so there will never be a need to use this store. DO NOT RENT A TRAILER FROM THESE PEOPLE. They clearly only care about the money they received vs their customer's life. I'm appalled at the lack of customer service we have received during this whole ordeal. Not only was I hung up on, when I called back I was transferred to "customer service" to only be hung up on again. SAVE YOUR TIME, MONEY, and LIFE!!! Do NOT go through these people!!!!!! read more

U-Haul - This is what the tire looked like after driving only 10 miles and not going more than 35mph! - Self Storage Near Me - League City, Texas

We booked a trailer online just over a week ago. Went to pick it up today and they had NONE! So we said ok what if we got a smaller trailer (several on the lot) he said we have none???? Really???? Why, there are several on the lot. He said They are booked, well we have a reservation and you have nothing? He said well we have a 2 hour window, I'm like we have over a week window because we have a confirmation number??? NOPE, we got nothing. He said the company's online reserves in the general area. I'm like we selected our store. He said doesn't matter it's in the general area. So he could look and try to find us one,Pasadena, NO beltway 8 to Pasadena is closed this weekend plus we didn't have time. Again, why does uhaul have an online service they don't offer ? Never agin will I use them. They never said sorry, got off their A*% or anything. Well, they are a horrible company and I will do what i can to pass the word. I'd give a zero if I could read more

Had a reservation for a truck,furniture dolly, and furniture pads. Took over 30 minutes to wait to be helped. Was told they didn't have any dollies and left. I had hired a company thru Uhaul.com to assist with loading and unloading. They handled everything with the truck after the move and apparently didn't fold the blankets. I was never told when I returned the truck that the blankets needed to be folded or I would be charged a $25 fee. When I returned the truck there once again was a huge wait so I told them to email me the receipt. When I reviewed it I saw the charge. I went back to the location and was told by 2 different female employees it was a mistake by the "new girl" and they dont normally charge and they would refund it. A week later I gor a call from a person named Mickey and he left a rather rude voicemail saying it didn't matter and I would be charged the fee since I am responsible for the truck. I understand that ultimately I was responsible for the truck and the equipment, however I should've been informed that this needed to be done prior to returning it if an additional fee would be charged. I also should not have been told by 2 people it would be refunded if they were not going to do it. Will use any location other than this one in the future. read more

I've had my share of rentals. This ranks amongst the least pleasurable experiences I've had with a moving rental. My reservation was made at a different location whereby I would be dropping the vehicle in a different state. The fee for this is quite expensive through U-haul and I would suggest that, for out of state moves, Enterprise truck rentals are a better solution. They will typically have newer vehicles with better gas mileage at significantly cheaper rates. In addition, for about $5 more in the state of Texas on an equally sized vehicle, your coverage will include theft as well as any damage associated with the vehicle. I ended up renting with Enterprise for less than half of the cost in the rental of the truck and a projected nearly third of the cost in gas. Rental costs, however, will vary depending on the market but it's definitely worth a comparison shop). For this particular location, however, what struck me was LACKING customer service. First, it appears as though they think nothing of making their customers wait (Upon entering, there were 5 individuals within the vicinity-all of whom seemed to note the fact that I was there, yet I waited for some time before being helped. No apology was made for this). I was finally helped by someone with a less than discourteous nature. I was happy to return the vehicle later upon finding an alternative solution for my move. I spoke with customer service prior to dropping the vehicle off at the same location I picked up. It was a good thing I did because the guy who took my return paperwork fully intended to charge me for the original cost of dropping off even though I put all of 27 miles on the vehicle and hadn't even left the area! He was equally as rude as the first fellow I picked up with as well. To sum up: Customer service here sucks and they seem a little sheisty. I wish I could give this place zero stars. read more