My company has used Bay Area Auto & Truck Rental for several years. Nick and Paula have always…read moregiven us stellar customer service. Nick is quick to get a rental ready for us, even at the end of the day. Paula is always on top of her game and ready to serve. I appreciate the personal service I have received from both of them.

It was Saturday after 1 pm. They close at 3 and all other agencies other than at the airport had…read moreclosed at 1, but my car had just died and was towed to the shop so I needed a car. I called and spoke with, I think, Callie(?). Explained my needs, and I asked if a screen shot of my insurance card was ok or if she needed a hard copy. She said she has to have verbal confirmation from the company. Well I can RARELY ever get ahold of my agent, but had actually just spoken to her, so I said she could reach him now, or would have to call the 800 number. After 45 minutes I had not heard back, so I called again and was told her had JUST called him and got no answer. Thanks for waiting. To add insult to injury, she was told the 800 number could only send by email and could take 10 days! WHAT??!? But I said no problem. I just looked it up on their app and it has my full policy details right there. She said "Yeah, but anybody can take a screenprint!" I said It's NOT a screenprint!! It's an APP! An interactive app! I can't fake that! She was sorry, (yep) but had to speak to someone to confirm. Unbelievable. LUCKILY, I was able to reach my agent by text and he spoke with her and got what she needed. All absolutely unnecessary though, had somebody been able to engage her thinking capabilit​​​y. This company needs that as a policy. Oh, and I didn't even get a receipt!!

I rarely leave negative reviews, but after nearly 20 years of doing business with U-Haul/Public…read moreStorage, this experience was unacceptable. This occurred at the League City/Webster location off I-45 South. I originally rented a box truck back in February and was told--just like the hold message still advertises today--that renting a truck includes one free month of storage with "no strings attached." I specifically asked multiple times if that was really the case, and I was repeatedly assured that it was. Over the following months, I spoke with seven different representatives, asking the same question each time because I wanted to be absolutely certain before using the promotion. Every single one confirmed that I simply needed to redeem it before my next billing cycle. Two days before my payment was due, I called again and was told I could complete everything online and simply check in at the facility. When the online process failed, I went to the office where manager Josh handled my account. Instead of trying to solve the problem, he appeared frustrated and overworked, gave what sounded like a scripted response, and repeatedly talked over me. When I explained that U-Haul had honored similar promotions for me in the past by allowing me to transfer the unit to my wife, mother, or another family member after physically moving the contents, he interrupted me and accused me--in front of other customers--of trying to "undermine" or "manipulate the system." That was insulting. I wasn't trying to game the system. I was simply explaining what your own employees had repeatedly told me and what your company had allowed in the past. The entire ordeal cost me an entire day of work, and at no point did anyone acknowledge that or express any concern for the inconvenience their mistakes caused. It became obvious that my time meant very little to the company. After leaving, I escalated the issue to corporate. The regional manager, Jerry, never apologized, never offered a solution, and simply thanked me before ending the call. It felt like I was talking to an automated process rather than people who genuinely cared about resolving a customer's problem. To make matters worse, I later called back to get Josh's last name. He answered, I said "hello" twice, and he hung up on me. When I called back, instead of acknowledging that he had disconnected the call or apologizing for it, he insisted that he had said hello, waited three seconds without hearing a response, and then hung up. He seemed far more interested in arguing that he had done nothing wrong than taking responsibility. He talked over me again, claimed he had shown empathy because he apologized for turning me away, but he never apologized for hanging up on me. Instead, he continued defending his company's poor handling of the situation instead of trying to resolve it. The most disappointing part wasn't losing a free month of storage--it was the complete lack of ownership, empathy, and respect. After nearly 20 years as a loyal customer, I was treated like someone trying to scam the system instead of someone simply asking the company to honor what multiple employees had promised. I hope U-Haul takes a serious look at how this location handles customer concerns. Policies are one thing, but treating loyal customers with respect should never be optional. I'll be paying my final month of storage in July, and after that I'll be moving my business to one of U-Haul's competitors.

I'm not sure that there is a U-Haul store in the free world that can please everyone. I've had…read moreexperiences, good and bad, at locations in multiple states, and I think it's because I've always been antsy about packing a truck or pulling someone else's trailer 1,400 miles across the countryside. I've rented a box truck for the day here, and it was an OK experience. But I really like this place because of the propane refills. It's quick and easy. Just press the button, and the dude comes out and fills your tanks. Period.

This review is not reflective of our entire U-Haul experience, but instead the return of our truck…read moreand dolly to U-Haul NASA 1 Road in Webster--more specifically--our positive experience and appreciation with and for Pam; a lovely and caring individual who made our homecoming easier. Thank you, Pam. We are so grateful for your guidance in returning our equipment. You made it just about effortless and took our stress concerning the return from a 9 to 0. We will be making another trip in the near future and hope to work with you again. God bless!

They are very helpful, knowledgeable and kind people. The truck was clean and got me moved into my…read morenew place. I would refer anyone to go there.

We recently moved into town and had reserved a spot to store our HUGE trailer at Storage Choice…read more Before arriving we had apprehensions as to whether it would fit and the manueverability with it on site. When I called enroute, Shelby answered and assured us that there should be no problem. We were still apprehensive as we were reviewing the satellite aerial shots of the location. Then Shelby did the unthinkable! She got in her car video recorded the entire course from gate entry to the exact location we were to store our trailer and sent it to us 200 miles away!!!! Who does that????? Well, Shelby did!!! In every way we were accommodated to make the dropoff painless. Get ready folks for the 'Welcome to Texas' hospitality at this place. They've created a new standard for professionalism and customer service. Thank you Shelby and Storage Choice!!!!

Stopped in today and spoke to Olivia for some pricing. She was very friendly and knowledgeable and…read moreeven gave us a coffee mug. I would highly recommend Storage Choice!

If you need a U-Haul I'd recommend going to a different location. They don't check their vehicles…read morebefore they give it out to their customers. Instead when you call to inform them of a issue. They have a "not my problem" attitude, and try to make it seem as if you're the issue. The manager here is a proper and the biggest (H)unt.... Swap the H with a C.

4 star = Good. I guess I'll bring up the ratings a little bit. I'm sure the others experience bad…read moreservice as described, and I appreciate their reviews because I was better prepared, which made my experience better. I arrived at 12:30PM on a Sunday to return our car. We met an employee outside who told us that we can just leave the car and keys there, and he'd take care of it. Prior to leaving my home, I had called Budget's main number to ask what I should do to protect myself from potential overcharge and was told to take photos, so I took one of the car w/the storefront and also took a photo of the toll transponder to show I returned both; the photo would provide the meta date for time and date if there was a discrepancy. After I unloaded our luggage, I did go inside to speak to someone and confirmed that I could just leave the car there. We hailed Uber; while waiting, the guy we original spoke to did whatever he was supposed to w/the car. It's just that we're used to someone scanning the vehicle and handing us a receipt, but by the time I got onto the ship, the receipt was emailed to me. My experience was pretty positive, but that could be because the rush was over. Prior to arriving, I called this location several times during business hours, but no one picked up, which could be worrisome (if you rented from them and had an issue, etc.). Info not related to Avis/Budget: This location is in a huge outdoor mall, so you can get last minute items at the Dollar Tree, which we did prior to returning the car. It's about 15 miles from port. Uber was easy to get, but the first person did cancel on us, so don't wait till the last minute. Boarding was fairly simple.

A couple weeks later they tried charging me again the cleaning fee after I already took care of it…read morewith customer service. I think they are running some kind of scam there.

Lady that answered the phone 3/21 was very rude and did not bother to help when they did not have…read morethe 2 dolleys I reserved, had to call customer support to find available dolleys out of my way.

Charged us for 89 miles when we drove a total of 22 and blamed us for not looking at the…read morespeedometer before we left when that's literally their job. We are suing for sure!

Had no problem with this place for 4 years, but, apparently it was just bought out by another…read morecompany. The new "manager" is extremely aggressive and rude for absolutely no reason. You know the type, they magnify their power to make themselves seem important. If you're looking for a no hassle storage facility, save yourself the trouble of dealing with this lady and go somewhere else.

Thank you, Adam! You were so helpful and made this process easy…read more I was not sure what size storage I needed. He took me to see available units and set up in less than 15 minutes. He also explained how the free truck rental worked for a larger load.

The truck was in terrible shape (doors were incredibly difficult to unlock, vehicle was hard to…read morestart, lock on the back barely worked, vehicle drove very poorly compared to units I have driven before, floor of the unit was dirty when picked up, etc.) On top of these issues, I was screwed over by there gas tank "measuring system". I was charged $4/gallon to fix there mistake. Never will I use or recommend this company again.