4 star = Good. I guess I'll bring up the ratings a little bit. I'm sure the others experience bad service as described, and I appreciate their reviews because I was better prepared, which made my experience better.
I arrived at 12:30PM on a Sunday to return our car. We met an employee outside who told us that we can just leave the car and keys there, and he'd take care of it. Prior to leaving my home, I had called Budget's main number to ask what I should do to protect myself from potential overcharge and was told to take photos, so I took one of the car w/the storefront and also took a photo of the toll transponder to show I returned both; the photo would provide the meta date for time and date if there was a discrepancy.
After I unloaded our luggage, I did go inside to speak to someone and confirmed that I could just leave the car there. We hailed Uber; while waiting, the guy we original spoke to did whatever he was supposed to w/the car. It's just that we're used to someone scanning the vehicle and handing us a receipt, but by the time I got onto the ship, the receipt was emailed to me.
My experience was pretty positive, but that could be because the rush was over. Prior to arriving, I called this location several times during business hours, but no one picked up, which could be worrisome (if you rented from them and had an issue, etc.).
Info not related to Avis/Budget: This location is in a huge outdoor mall, so you can get last minute items at the Dollar Tree, which we did prior to returning the car. It's about 15 miles from port. Uber was easy to get, but the first person did cancel on us, so don't wait till the last minute. Boarding was fairly simple. read more