If I could give no stars I would! I've been using Enterprise for several years now and have never…read moreexperienced such disregard for the customer's time, service and the rule of business professionalism... Tim the local representative needs to be retrained and requires a professional attitude when dealing with customer problems. In addition to the truck not having an operational liftgate, which was not inspected and repaired prior to rental, there was a loss of income and an exorbitant amount of wasted time. The manager (John) was confrontational at the end in an effort to try not to resolve the losses associated with the defective equipment (had to bring it all way back to the office for repair, my paid roadside service was useless/only basic repairs. A mobile mechanic at the office?)! John the manager had me waiting 2+ hours for a repair due to a lack of communication/ coordination between himself and the mobile mechanic. Not only was I not given an estimated invoice prior to renting the truck, upon arrival Tim tried to change the agreement and increase the cost! It was just a horrible business experience from start to finish.

We had problems left and right with our move and honestly was not expecting anything different…read morecoming to uhaul. BUT ..... such a pleasant surprise.Nikki at Uhaul location 505 sw 17th st. Was truly the biggest help to us and one of the nicest people we've come across in Ocala thus far. She helped us more than ever !! Thank you thank you NIKkI!!

Very friendly staff and very professional Melissa really…read moreknows how to treat customers. Definitely will rent from them again

Called in locally (34474) for some pricing on a van for a road trip. Was told $14.99 a day for…read moreroadside assistance. Called their corporate they said $5.99 for roadside a day plus collision which was $31.xx a day. I wanted the van for 2 weeks, You do the math.. At that price they're looking for you on one trip to buy them a new truck to go on their rental lot. LOL. I'd rent some horses and hook them to a wagon before I rented anything from budget or ANY of these rental places (which I shopped around) Over $3,500 to rent a van for just a drive around the country. Budget Uhaul and Penske, y'all musta bumped your head somewhere. SMH

On moving day, 30 min before pickup, Budget called us to state no truck available. We had movers…read morelined up in 2 different cities where we needed to hit our moving times. We called UHaul in Ocala and they were great! DO NOT BOOK WITH BUDGET! They overbook

I called Penske to make a reservation for a tractor. We have rented from there before and never…read morehad any issues. The reservation was booked and told to pick up the truck the next morning. I got a call and was told that my truck was given to someone else and that they are working on finding me another truck. I waited several hours and never heard from Penske so I called them back. The gentleman that I talked with told me they were still working on getting me a truck. He also told me that he would call me back the same day and give me an update. Three days later I still have not heard anything. I called them to see what was going on and the same guy that was helping before answered the phone. He again tells me that they still do not have a truck for me. No explanation as to why they have not called me back or even found a truck for my company to use. I guess I will take my business else where. Thanks for nothing.

Picked up my truck in WA state and drove to Florida. Needed new windshield wipers in Montana or…read moreWyoming. The repair truck was there as scheduled and checked fluids, tires etc. great service even on Sunday. I made it home to Florida and had a few complaints about the truck at the time of turn in. The gentleman took notes and obviously cared about customer satisfaction ! I was pleased with the truck and service.

Owner operators beware! Avoid this place at all cost. Techs are ignorant, lazy Had my truck for…read morenine days and if I wasn't sitting in the parking lot, they probably have it longer than that still didn't fix the issue broke down two days later for the same thing that I told him needed to be fixed And the part was under warranty and they refused to change it. I told them whenever I was picking up my truck that they did not fix the issue and I told him exactly what was gonna happen and thank goodness I was close to a 24 hour Kenworth they had the part that I told him needed to be fixed, and I had it changed within an hour on the side of the road in the dark with no mechanical background! Change when there for a def pump replacement ending up, leaving there paying for a speed sensor and a def filter that I told him I have six of them in my trunk

From the owner: Cumberland International Trucks provides commercial truck sales, diesel repair, fleet maintenance,…read moretruck parts, rental and leasing for medium- and heavy-duty vehicles. We offer new and used International® trucks and perform preventive maintenance, DOT inspections, diagnostics, engine repairs, rebuilds, and service for all makes. Our ASE- and Cummins-certified technicians handle Cummins®, Eaton®, and International® warranty work. With access to $11M+ in truck parts inventory, we minimize downtime. We also offer mobile maintenance to keep your fleet moving. Authorized partner of International Truck, IC Bus, Capacity and leading OEMs.

I used this business for a storage unit for my things, and I will say that the owner was always…read morevery nice and professional. However, the girl that worked there did not address some of the issues that occurred and never mentioned them to the owner so things were never handled in a timely manner. I had issues with billing and needed a credit and had to call several times in order for that to happen. She just never took care of anything. In addition, I left in the middle of the month, and the amount I had paid for the month was not prorated, which is extremely disappointing. I always felt safe when I was at my storage unit and always felt like my items were safe.

I rented a climate controlled spot last July. 6 months later I got a bill and it was almost double…read more 6 months from that it significantly went up again. It's now over 2.5 times what I started at/month and I have to move all my belongings because that's outrageous. When I called they said corporate says the rates and it goes up every 3 months so beware! it starts out affordable then isn't any more and they have you over a barrel. its a lot of work to move everything! and when i looked the new rate is lower than i started off at! Why punish your established customers? Shame on you! I saw people moving out that said the were leaving due ti new rates. outrageous. BEWARE!

I recently rented a truck. The truck i got was obviously not inspected before renting it out. The…read moretruck was loud and shook the entire trip. I had to drive much slower then I should have due to the shaking and uncontrollable pulling to the side. There were ants all over inside the driving area they were crawling all over the cup compartment and dashboard. Now there is a charge on the credit card used to rent it with no email explaining any of it. I expected much more from a company I thought was reliable and I could trust.

No shortness on kindness, customer service, and generosity. I would have rated a five star if there…read morewas not a limit to the size of the vehicle available for one way travel. There are always many vehicles on the lot so that was the last thing I expected to dampen my move.

This U-Haul dealership was amazing and recommend for any of your move. The manager is a great…read moreperson, flexible and understanding. She help me reserved a last minutes truck with reasonable price and flexibility. Very familiar oriented business.