I recently moved and needed to get my Tonal workout equipment reinstalled at the new house. Should…read morebe simple enough I thought. Well it's not. Tonal/Ryder takes forever to even allow scheduling. So a month after the request, my installation day arrives. It's odd that Ryder said they'd call or email an arrival window but I never get one. So I call and they say it looks like the installation equipment didn't make the truck so we need to reschedule and a week from today is the soonest. Good grief! I didn't even need the installation packet! I literally need a body to come put this thing on my wall. Not to mention, the woman in customer service I talked to clearly HATED that I called. I was very nice and respectful and all she had to give me was attitude. I could hear her frowning and rolling her eyes through the phone. Would've been easier to hire a dude through Thumbtack or something. Not worth the wait and hassle.

I needed to rent a truck for moving on Friday April 27th, and I wanted something that was…read moreaffordable, at least 16 feet long, and was available here for an in town move. After calling around to a few different places, I was surprised at how good Ryder's truck prices were. I made a reservation over the phone with a girl at the Tempe location for a one way move and a drop off at their Phoenix location. She was so friendly and explained how their rental process works. Ryder charges by the day. $54 some odd dollars, plus mandatory insurance, and about .29 cents a mile. She quoted me about $100, and that was great! My final bill was $106 and some change. They have a variety of trucks to choose from! They have 16 and 24 foot box trucks, metro vans and quite a few other larger vehicles as well. I reserved a 16 foot truck, and went to pick it up on Friday, and it was huge! Truck was in great shape, and it even came with an automatic lift! I was impressed! (take THAT stupid U haul! you and your stupid ramps can go to hell! lol) We got to the rental location right at 6:30 am when they opened. They had a 16 foot truck, but told us that it had no air conditioning and was going to be an hour before it was ready because the headlight had to be replaced. They offered us a 24 foot truck for the same price, but that was wwwaaaayyyyy to big for me! They also said that if we didn't want to wait the hour, we could go to Glendale and get the 16 foot truck from them, but I said no, it would take more time to drive and get back, so Austin waited for it to be ready. I asked for a slight discount and they took a few dollars off the bill for the inconvienience. It literally took 1 hour to the minute! We both were impressed that their time quote was right on, so high 5 to them. Plus, they gave us options which was nice of them as well. Being that its not that hot outside right now, we decided to take the truck with no AC so it was no big deal to us. The guy behind the counter was wonderful. He was professional, treated us with respect, and seemed to know what he was doing. The rental process only took a few minutes, I signed some paperwork and I was on my way. The truck itself was clean, full of gas, and had an automatic power lift gate on the back. This makes loading so much easier! If you need to do a move in town, please, forget Uhaul and come here. The ONLY downside to ryder truck is that they don't rent moving dollys! I deducted a star for this, as its important to have for heavy items. If they did dolly rental, they would have received the extra star.

Used this location a couple of times, and every time the service has been great. The staff have…read moregone above and beyond to provide excellent service.

This is the second time I am using Uhaul and this location deserves 10 stars. Normally I prefer to…read morepick up/drop off at a larger Uhaul dealership so I was a bit skeptical when I was assigned to this Neighborhood location to pick up my truck. However, I can't say enough about Ernie who is the owner of this location I believe. He took care of me expeditiously and helped me attach my car dolly to the truck. He worked with me in every way to ensure I felt comfortable for my cross country move. Customer service on 1000. The truck had 70k on it and the car dolly was brand new. Highly recommend this location!

This is the best Uhaul location in The Valley. So courteous, these guys go above and beyond. I…read morewould drive out of my way to rent here, and will be back if the need arises in the future. Thank you so much for helping us get through work while our van was getting fixed! - Zak & Moxie Coffee

Terry and Thor are the best. Both went over and above to help us with a storage unit. Kind and…read morevery helpful with a personal issue involving this rental. Thanks so much for everything. Mike and Pat Monz

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Esteban is the best at Hitch installation. I called him, so…read more after we set a deal I told him I was on my way. When I arrived he already had everything laid out and ready!!! Even did a 7 prong trailer electrical connection to match my Cruise America trailering requirements. It's not the Borgata but I felt totally welcomed and safe there. Everybody is super helpful and in good disposition. Why not have the leaders in trailering install your hitch?

Uhaul must have the dumbest employees at this location. Without ever calling to discuss this the…read moremanager Terrance refunded me the entire $52 for gas(thanks btw) and then proceeded to charge me back the full amount of the receipt instead of the $48 I owe them. They literally tried to charge the full amount again. Ridiculous and will be disputing all future charges with my bank since Terrance doesn't want to talk

I had a terrible experience here. They promised me a car, I've rented multiple times. I had an…read moreemergency with my car and needed to get to work- and they refused to rent to me after over the phone saying they would. I recently moved and my address did not match the address on file. I let them know and he was not only rude, but sarcastic. His name is Fernando.

Budget rental called us on the morning of our rental to say that they didn't have the van we…read morereserved. We called Enterprise and they were able to get us a cargo van immediately. Very professional and friendly. Enterprise five stars /Budget zero stars.

I stored my rv here since I live in Minnesota, I came to pick it up yesterday and it had 2 broken…read morewindows someone stole the batteries and my inverter. They said they could do nothing since 20 other vehicles had also been broken into and insurance was max out already. I feel so bad this tv was my retirement it's all the money I have to come up here every year but for all this damage it's making me cry. I had to tow my rv to camper world and stay in a hotel till at least Monday. The inverter batteries and windows is going to cost me over $4300 to fix. Plus the motel stay. They didn't tell me anything about this when I called a week before I came up and asked them if everything was good for me to pick it up. When I called the police, they told me that the break-in happened almost a month ago.

Great location near Phoenix airport- Lynn and Doug are fabulous - easy to communicate with and able…read moreto resolve any concerns - will definitely continue to use them moving forward

Love using Enterprise. We use their trucks a 5-6 times a year when we do our trade shows and they…read morealways have just the right truck! Their rates are fair and they have even picked the truck up for us so we didn't have to drive it back to Tempe. Great customer service - super friendly! We have even been able to pick up the afternoon before and they still charge us only for 1 day. A++

I lucked out! I rent from enterprise all the time so I have good standing with them but since I…read moreonly rent cars I've had no experience with the fleet side of their business. last night my truck broke down on the way up north to go camping so after a grueling drawn out evening lasting into the wee hours of the morning trying to get my insurance to do their job and get the family back to town safely I popped into civilization about 4 AM. During my extensive roadside vacation, I Internet researched trucks large enough to tow my toy hauler and of course found out enterprise can take care me. Internet Price didn't look too bad so four hours later I made that call to schedule a reservation. This location is fleet so it's only open for a couple hours on Saturday morning but that's good for me! The wonderful lady behind the counter, an angel sent from heaven's of the rental car gods, saw my extensive rental history and got me hooked up with a much better rate. Looks like Enterprise save the day, and of course they're awesome employee!!