DO NOT USE THIS ESTABLISHMENT. I'll update this review first thing tomorrow morning. My wife and I came here to use a Uhaul to move her stuff from Kendall Yards to Eagle Ridge, and back to the store. That's a total of 17-18MILES (because math is easy and Google maps is free smh) and we were charged for DOUBLE. The gas was also NOT at what they told us when we used the truck. I returned it with more gas than originally was in the truck in the first place. Hear me out, normally I make sure I provide photo evidence but I've moved three times in the city (I'm active duty military) and had NO issues with Uhaul. But I was told the only way to dispute what happens was to have photos instead of owning up to someone's mistake in the establishment. Piss poor. Stay away from here. read more

This rating is for the manager, Ryan, only. The rest of the staff was friendly and helpful. I rented a 26' truck in May and drove it to Pullman to start a move. The truck had 1/4 tank of gas when I started, so I had to fill up in Pullman. I put $216 of gas in the tank and then noticed a fuel leak. I was able to get a replacement truck in Moscow, but I had to fill up that truck too. I worked with UHaul to get reimbursed for the gas I couldn't use, sending receipts, pictures, and video, but the ultimate decision came down to the Spokane store manager, Ryan. He denied my claim because he didn't think I could have put that much gas in the truck. UHaul's site says the truck has a 60 gal tank. Gas was $4.50/gal. Do the math, Ryan. He was completely unhelpful. I had to file a claim with my credit card company instead. Good luck to any who have to deal with this moron. read more

I schedule an appt for a hitch system to be installed in my car weeks ago. I go to my appt and they tell me it had been cancelled 2 days ago. I never received ANY forms of communication via text, call or email. They tell me it was cancelled due to not having the part in stock and I ended up going to another location (that's another story). Such a nightmare especially having to travel across the country in a few days. 10/10 do not recommend this place unless you enjoy your time and money wasted read more

We rented a van for a few hours right after New Year's of 2024. The staff person who helped us was Richard T, and he was *outstanding*. Courteous and efficient--we couldn't have asked for better service. read more

I've come here to purchase boxes and packing supplies several times. They've never disappointed. I found the staff friendly and helpful. I think U-Haul has very competitive pricing on their supplies and I appreciate that I can take back unused boxes. The parking at this particular location can be tricky but that's really my only issue. Of course, I haven't rented a truck so I can't speak to that experience. They also have a propane refill station at this location. read more

U-Haul - Fill your propane tanks here - Self Storage Near Me - Spokane, Washington

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LIED to me!!! The distribution center in Spokane waited until the NIGHT BEFORE my move to say I couldn't have the UHaul. Apparently they won't let them out of region now and I'm moving across country to Pennsylvania This Weekend! They couldn't tell me this weeks ago when I talked to them?? It's some big secret or something because even the local people here in Richland couldn't figure out why they couldn't rent me the available equipment. Corporate LIED to me saying nothing was available. Took 5 people to finally learn why. Dishonest and horrible customer service people that were rude and unhelpful. I have an interview next week in my new city and I can't get another rental on short notice from anyone else! I have to come back at the end of the month to move my stuff out of storage now! I'm spreading the word like wildfire about this horrible experience. Just tell me in advance I can't take equipment across country and I can make other plans! Absolutely awful experience. As if moving wasn't stressful enough. Especially across country. read more

I spent more than 30 minutes waiting in line to purchase a single bundle of boxes. Meanwhile, the employees' young children were unsupervised running around the store, jumping and stomping on stacks of boxes. Another employee, upon arriving for his shift, sat behind his desk using a vape pen for 10 minutes without helping anyone. Unprofessional environment and will go to another U-Haul store next time I need their service. read more

William the new General Manager is out to change the rumors of the Downtown branch. He is absolutely amazing and gives his full and undivided attention to you. He truly cares about helping you and making sure you get on the road safely. I had nothing but a great experience and I myself am a Regional Manager. Seeing William with customers, I know he will definitely make a difference. Thank you U-Haul for such a great hire! read more

Don't rent from this location. Even if you book in advance they won't have your vehicle available and you'll be stuck either getting a different model or waiting forever for one to become available. In my case, my phone app even identified the specific vehicle that I had registered for in the lot ... but the teller approached me with the keys and said it was for someone else, got in, and drove off. Then, they will also sneak or extra charges (like additional insurance that I denied TWICE during the process), that they still managed to tack onto my rental.... Normally when a company tries to scam me with extra charges like that, I stand my ground and take the time to fight and get it removed ---- but moving is exhausting and I didn't have the energy for the battle. .... I suspect they know that and prey on people. Stay away. read more

Pulled in here this noontime expecting to only educate myself on sizes and fees of available enclosed trailers to haul to CA... Melissa Lennart caught me pulling in and ushered me to a parking spot as to not clog the entrance. She showed me an ST (tiny enclosed bubble) and a 4x8.. i being a female and not keen on the whole pulling a trailer, I chose the enclosed locking ST.. (it's so cute).. She made a call cause the computer showed it wasn't available and GOT IT DONE!!! She ordered the staff around like a mom ... Melissa does the work of 3 people!! She made it happen in less that 20 minutes!!I'm impressed.. & YOU SHOULD BE TOO!!! Come by this store ask for Melissa!! whoo-HOO!!! After stressing and donating a lot of my valuables in fear they won't fit into the ST (Sports Trailer) I phoned this midtown location. Ashley Gumtow addressed me by my name even before I gave it to her... how's that for being on top of things.. they we upgraded to a 4x8 and she went over the length & height. Ashley offered me so much trust and comfort in my long haul that my stress has gone from 10 to 2.... WOW!!! This is the best I have felt in over a month!!! Thank you Ashley Gumtow!!! I love U-Haul and esp this location!! Now I can put everything in the locking 4x8 and my cats get the entire back to roam around and not be stressed read more

Assistant Manager is extremely rude and does NOT know what she is doing. Loud and disrespectful to customers. However, the Management himself is great, he needs a new team. read more

The worst in my opinion. For decades I have hired U-Haul to install hitches and hitch wiring on my vehicles. NEVER again. After my last experience they removed and lost the battery cover and a rubber hood bumper on my car. The installer took them off for wiring but never put them back on. He also gouged the body of my car trying to remove the tail light assembly. General Manager Jaime Lopez promised to either find the lost parts or replace them and fix the gouge. He did neither. After many failed attempts to call Jaime, I stopped by the Third Avenue store again. Jaime requested that I purchase the lost parts from the dealer and he would reimburse me from the receipt. He didn't. After many more failed attempts to contact Jaime Lopez I attempted to speak with Regional Manager Cassie Schaub. Cassie Schaub's gatekeeper, "Ginger" promised me call-backs twice. They never happened. In my mind U-Haul has seemingly gone down the "Great Swirly" and I will never trust them to do anything for me again. read more

I went to this place three times and had to wait in line over half an our each time. They weren't all that professional. Relatively friendly. Prices were fine. Just know that you're gonna spend some time in line waiting around. read more

The entirety of Uhaul is full of some of the most incompetent people working with an incompetent system but I'll share solely my experience at this location.Trying to return a wiring kit bought online we spent about an hour trying to call this location and continually were on hold so long we got rerouted to a call center (despite the location being empty when we went in). The person at the call center verified we would be able to return the part at any Uhaul location so we drove down there. We spent another 20 minutes waiting for the manager, Eric, to come in since the lady at the register didn't know how to process returns just to tell us he was unable to return it... On top of everything he immediately gave me a shitty attitude when I started explaining we were told we could return it here and got pissy when I matched his attitude back. "Well I can't email the 30 thousand people who work here our policies but I'll try and get the word out" was a fun way to say "None of us know how to do our jobs and I don't give a shit". Definitely going to avoid Uhaul entirely until they can get their act together read more

Wow... where do I even start. Management is terrible, Eric Nicklas , the manager, has absolutely no morals whatsoever. Not only is the customer not right, but they are wrong until proven innocent. They dinged me for multiple fees and damages that were completely unnecessary. Charged me over $400 for damage I did not do and never provided me pictures showing the condition of the truck before or after the "damage" I did. When I called to ask questions about this said damage, he said you can call and complain but I will not be giving a refund before I even had a chance to ask about the charges. Don't use these guys if possible, they will do everything they can to get every penny out of you. read more

Needed a 9 foot van, easy city miles, great low price. The price alone beats all other moving companies ice used in Spokane, 1/2 the price as well. The check in, and return process was less than 20 mins all together. I highly recommend. read more

Ordered trailer hitch on July 13. Have still not received hitch. Called Aug. 6 was told that my hitch had not been ordered. Was told I would get expedited shipping. Still no hitch. This is the second e-mail on the same situation. Your corporate culture does not seem to costumer service oriented. I will be posting this same issue to all site that matter. read more

I say 2 stars because of the amount of options they have. They lack a serious amount of customer service. Rude and short. I don't know about others but to be short because it is the busiest weekend of the year is sad. Pretty sure that equals $. I will go north or to the valley in the future. read more

Came to this downtown Spokane U-Haul for a trailer hitch and wiring harness. Paid in advance online and selected this location because they claimed they could get me in before noon and have the job done in TWO hours. Drop off was easy. Walked back to work. Three hours later I had heard nothing so I called to check on the progress. No status available. Just a promise that someone from the shop would call me back later. Five hours after drop off I had heard nothing from the shop. Walked back to the store. Not done. No customers in the store. Staff explained it had been super busy. Found my car in the shop. No one working on it. New estimate is another 45 minutes, once someone starts working on it again. Standing in their lobby, restart happened right away. That was good. Not reassuring was the older employee who gently consoled the younger employee working on my car by telling him "Don't worry. You'll get better at this." Maybe he will get better someday, but not today. Instead of an extra 45 minutes it was an extra 120 + minutes. Total time to finish the job? Seven hours. I will remember to avoid this place in the future. read more

I've been to this location several times in the past few weeks, picking up endless supplies for our move. The employees have always been very helpful, friendly, and professional. They've helped haul out heavy bundles of boxes to my truck, and one employee - Jose - was particularly helpful in helping me get huge boxes in a small rental car. We stopped in a couple of times to pick up boxes that were out of stock, it seemed to be a computer mixup, but they were back in stock right as the store employees expected. read more

This is the 24th day since I ordered my trailer hitch from U-Haul and I still don't know if my hitch has arrived in Spokane. I called 6 -7 times and each time told someone will call me. Gary called me on day 5 and said the hitch wasn't in. Since then nothing but crickets. I'll try and let you know if and when this gets resolved. read more

Terrible customer service, long lines , everyone short and rude. The truck wasn't cleaned out, no knew how to do there job

We have used UHaul in the Spokane Valley for hitch installation in the past with great results, so we expected the same with the Downtown Spokane location. We ordered the hitch we wanted online and arrived on time to our appointment for the install. Nothing was said when we arrived that was out of the ordinary. When we picked the vehicle up the wrong size hitch was installed. Upon further investigation it was discovered that the size we ordered was backordered so the other size was subbed without anyone telling us. The paperwork that the installer received was what they installed, so somewhere an automatic substitution happened without anyone talking to us about it. When we called the downtown location they were very nice on the phone and said they could get the correct size and replace it with no charge to us. Then after we left the car with them again for the second time they notified us that we would have to pay for the correction. These are unacceptable policies and we will not use the downtown UHaul for anything in the future. This is a poorly run establishment. read more

HORRIBLE customer service. The staff is incredibly rude. I get it. They're a small, busy facility and they don't have enough parking space to juggle all the cars coming and going. But the staff handled it with incompetency and a lack of professionalism. I was outside waiting for my friend to fill out paperwork and I got harrassed by multiple employees to move my car. I asked several where I could put it and they didn't give me an answer. Meanwhile my friend is inside where the lobby is packed with people waiting to be helped. The reps seemed to be having casual conversation with ppl while there were a ton of people waiting. We kept explaining to the employees that we had reserved a storage unit as well and half the employees didn't seem to even know they HAD storage. We got so frustrated we went and found storage somewhere else. When we came back to just drop off the truck and finally be done with the place, the lot was still a clusterfuck of cars with employees not giving anyone any directions on where to go. I got asked to move my car two more times, and someone insisted I park off the lot. Even though we're just dropping the truck off. Some of the people were apologetic and some were just rude. This facility had the worst customer service of any moving truck/storage unit/mover facility ever. Go ANYWHERE else. Save yourself a load of stress. read more

If I could give them LESS THAN ONE STAR I would. Where to start.... I rented a U-haul from the downtown Spokane (E. 3rd location). The very same night we rented the U-haul (an HOUR LATER actually), we PHONED DOWN to the location we rented from to inform them that the U-haul was ALREADY having POWER ISSUES (wouldn't restart after shutting it off for 5 minutes). Any person with a shred of intelligence, upon receiving this information would've swapped out a new truck to prevent any further issues, but..... they didn't . Between the mechanical issues, and it being late at night now, we decided to leave the first load in the truck overnight, and deal with it early in the morning (Thanksgiving Day). Due to the holiday, they intended on closing at 3 PM. Between the moving crew and ourselves, we would've had no problem completing the job in time, to return it to the store by closing on our way out of town for our family's Thanksgiving dinner. When we OPENED the TRUCK the NEXT DAY, a FOUL ODOR emitted from the truck. UPON FURTHER DISCOVERY, we found HORSE STRAW and MANURE INSIDE the U-Haul, it became evident that NO ONE CLEANED THE TRUCK prior to our rental. So, MY CLOTH FURNISHINGS now SMELL of HORSE MANURE and REQUIRE UPHOLSTERY CLEANING I assure you this service COSTS a FEW HUNDRED no matter what way you go. Unacceptable. To top it off, the truck issues continued, forcing us to complete half the moving job, we had to PAY the MOVERS for their time in spite of the fact the JOB WOULDN'T BE COMPLETED, we MISSED OUR family's THANKSGIVING DINNER WAITING for a TRUCK MECHANIC (who was REFUSING TO COME OUT- third-party mechanic, probably because he wanted TO BE PRESENT for HIS THANKSGIVING DINNER. The reasons he stated were because if it were a starter, he would be unable to do anything and we would require a different mechanic to be sent out anyway. We assured him that we were most certain it WAS THE BATTERY, which he CONFIRMED he was QUALIFIED TO WORK ON, and we WOULD'VE APPRECIATED if he would have AT LEAST TRIED for us). NO MECHANIC SHOWED after 5 HOURS. We DIDN'T even GET a CALL BACK from U-Haul regarding the matter, we HAD TO CALL THEM back. We knew it was an issue with the battery and even offered to jump it ourselves in the sake of time but they refused. Understandably, they don't want people tinkering with the mechanics of their trucks as it is their business fleet, but again, it was only a battery jump. We wouldn't have attempted anything further. As time progressed, we took it in our own hands, were able to find the battery, and jumped it ourselves. Problem solved..... but, it wasn't our problem to begin with. ABSOLUTE GARBAGE for CUSTOMER SERVICE/RELATIONS. This ATROCIOUS SERVICE COST US several hundred dollars, in addition to an even larger amount of stress during the moving process. SAVE YOURSELF THE TROUBLE AND GO WITH PENSKE. Additionally, it was a surprise to me to have found out my former landlord actually worked for U-haul; when I told her about our experience, she informed me that from the company side- they don't do any type of mechanical servicing until the trucks are already broken down. Obviously they do no cleaning either. They DON'T CARE about YOU, your BELONGINGS, your MOVE.... ANYTHING. They CARE about TAKING YOUR MONEY, and giving you sub-par quality equipment so you're on your own with the "road side assistance" (what a joke) and they can SIT BACK AND COLLECT A CHECK WITHOUT HAVING TO MOVE A FINGER. I assure you the employees at this store all got to be present for their Thanksgiving dinner with their families. This will continue to happen until they are held accountable. I don't want your family to be the next affected- especially should you NOT BE ABLE TO AFFORD the EXTRA HUNDREDS OF DOLLARS TO CLEAN UP THEIR MESS. read more

Terrible, terrible, terrible. If I could give negative stars I would. Brought my car in to have my tow package upgraded (4 pole to 7 pole). What appeared to be the manager appointed a young man who looked startled and said "Me? You want me to do it?". My heart sank. He did the work while I waited, and I took my trailer camping. No power. I took the car and trailer to my mechanic, who said the wire had been run not only incorrectly, but dangerously. It was run next to the manifold (and something else hot), there was an incorrectly installed fuse dangling lose in the engine compartment, and the wire was run along the bottom of the car and loosely attached with one zip tie (such that if I'd driven over a stick and it had caught, the whole thing would have pulled lose). Called Uhaul and filed a complaint. Nothing. Took it back to same location and was treated to surly, defensive, and condescending customer "service" by the manager (same one), who "fixed" it in about 5 minutes. Took it to my mechanic - all he'd done was add more zip ties. It has now been 6 weeks since my initial visit, and I've filed two more complaints with corporate, one more with the area manager and have NEVER RECEIVED ONE RESPONSE. I've also called the area manager directly and been disconnected in transfer. Don't go here. Just really don't. read more