Living in HMR is good island living. The lease agent was professional and communicated well and was…read morepatient and understanding when I decided to switch from Schofield to HMR. The community center office staff are kind, they are always willing to help with whatever and respectful. If they are not available when you call, they call back the next day. Truly love the maintenance guys. They are friendly fun to talk to and do a good job with the maintenance. I haven't had any issues with the unit other than basic small repairs. Landscaping team does good work keeping the community looking nice. A excellent value for the quality of housing. After two years living in HMR, they have been consistent in providing great customer service in every way. Great place to call home!

We have a no parking sign in front of driveway, we got a call last week because I did not park in…read moreour driveway to move my car because of the fact that "emergency vehicles" can't access this road even though it's a dead end with no fire hydrant. But they can park there??? Brianna and Brittney do better. How you going to call saying all that was said on the phone and don't hold your own workers accountable. Crazy work.

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

Excellent property management! Responded quickly to maintenance requests, provided timely email…read moreresponses, and excellent customer service. Thank you Sara and team!

Michelle Lum is an outstanding realtor and property manager. She is professional, responsive, and…read morehandles issues promptly and respectfully. Whenever questions or concerns arise.What stands out most is her strong work ethic and dedication to getting things done. She consistently goes above and beyond to provide excellent service for both tenants and homeowners. I've also spoken with others who have worked with her, and they share the same positive experience and appreciation for her commitment and reliability. I highly recommend Michelle Lum to anyone looking for a knowledgeable, hardworking, and dependable property manager or realtor. She truly cares about her clients and delivers exceptional service.

Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

Thomas came to my rescue and helped me with a crisis from another property management company that…read moredrove my rental into the ground. There's alot of bad property management companies on Oahu. If you need a good PM, give him consideration. So far, zero drama ...

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community

I was planning a destination wedding and needed a place for my family and family-in-law to stay in…read more We knew we wanted to stay in Ko Olina, but needed an actual townhouse to rent. From a Google search, I found that Ola Properties had a nice online listing of all their rental properties online, this made things much easier than bouncing different addresses off through the phone. Furthermore, they show actual pictures of each of their rental homes online, so you can see how the interior is furnished (trust me, this makes a BIG difference!). I should mention that that the minimum rental period is 30 days though. Doesn't mean you actually have to be there for the whole month, but you do need to pay for a whole month at a time. At the time of my search, we only stayed for part of the month, but it still benefited us to go use Ola Properties. I mainly contacted Debi and she was awesome. With the 6-hr difference between us, we primarily contacted through email, but we were able to catch each other when we needed it. When we arrived, we were promptly greeted and given a tour of each house we rented. If there were any issues, we could call and/or text at any time. Even after we left, Debi was very helpful in answering my questions regarding our deposit. If we ever come back to Ko Olina, I'll definitely use Ola Properties again! Thanks Debi!

Ola Properties was my property manager starting in 2021, back when Larry was still involved. Things…read moreran smoothly back then, but once ownership changed, the quality went downhill fast. The biggest issue was the lack of communication and transparency. Decisions were made without consulting us, and when we asked questions, the responses always seemed to prioritize Ola's internal agenda rather than what was best for our villa. We also started noticing a steady increase in fees. What used to be a simple structure with a few charges turned into a long list--transaction fees, credit card fees, even fees just to speak to someone live. It felt excessive and, at times, questionable. The breaking point was how they handled our belongings when we decided to leave. We requested our original linens back, but they had removed tags to make everything "community linens." When we finally received items, they didn't match, some were clearly older than what we originally had, and others still had tags from different units. It was disorganized and unacceptable. To make matters worse, we were promised replacements or compensation, but in the end, we were given poor-quality linens that didn't come close to what we had before. Communication during this process was frustrating--calls and concerns were often ignored or brushed off. There are good people working there, but overall, the leadership and management practices made it impossible for us to trust the company. The lack of respect and common courtesy for the people who employ them--and who they claim to serve--is appalling. Based on our experience, I would not return. I have the emails and receipts if they wanted to dispute my claims.

If I can give her 20 stars I would! As a first time homebuyer in 2016, Ebonee gave me the best…read moreexperience ever. Trustworthy, honest and so eager to help me understand every aspect of buying a home. I felt like I was in good hands. I will definitely work with her again when I buy my second home. Currently we moved to WA and she is now our property manager with the help of Mishalei. I couldn't be more happier with the service ILR has provided over the years. They communicate so well and when we came back to visit Oahu in July 2023 for a graduation party, we drove by our house and we were surprised that our home was in better condition than when we lived there Hahahah! Lastly, Ebonee was so kind to help us navigate through the lease terms for potential rentals we were looking at in WA when she didn't have to!   We are grateful for the service Ebonee and her team have provided for us these past 7 years. We trust their expertise and appreciate their professionalism and kindness when dealing with them. I recommend this company 100% if you ever need a realtor and/or a property manager.

The BEST realtor and property manager I have ever worked with! Professional, knowledgeable,…read moreresponsive, courteous and caring ... services were excellent and with the highest integrity. I can't say enough how happy I was with ALL their work for my real estate needs!