HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

Excellent property management! Responded quickly to maintenance requests, provided timely email…read moreresponses, and excellent customer service. Thank you Sara and team!

Michelle Lum is an outstanding realtor and property manager. She is professional, responsive, and…read morehandles issues promptly and respectfully. Whenever questions or concerns arise.What stands out most is her strong work ethic and dedication to getting things done. She consistently goes above and beyond to provide excellent service for both tenants and homeowners. I've also spoken with others who have worked with her, and they share the same positive experience and appreciation for her commitment and reliability. I highly recommend Michelle Lum to anyone looking for a knowledgeable, hardworking, and dependable property manager or realtor. She truly cares about her clients and delivers exceptional service.

Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

The picture above is on Hanalei St the mattresses in the foreground had been ther for months before…read morethis photo was taken. There are multiple families living at this property. Constant loud noise and partying, many dogs, several big brawls out on St. No respect whatsoever for homeowners that live close by. We have contacted Asian Pacific Investments property manager and nothing has changed.

Aloha, Where do I start ! Two years ago my vehicle was…read moreunlawfully tired out of my assigned parking stall. It has a parking sticker on it ! It's has been there since 2019 same sticker ,but it was towed anyway , I have been trying to get my $265.00 dollars back for over two years . I have personally written the owner Ken Lee And I have personally written Mrs.J Lee and if course the office with Rose not one person that I have written contacted me . I asked for a sit down with owners and I was told my problems are not enough to have a meeting with the owners . They let the hired help answer personal questions and they them decide weather or not you deserve to have a meeting ? WHAT !!!!! There is no communication what so ever ,and there news letters that tell you ,you must have a parking sticker !! I have cars parking over night in front of my home and not one time has a tow truck even been in the vicinity!! Why Don't they pay back the money from the unlawfully tow of my vehicle? I have lived here 16 almost 17 years in the same unit and I was never tired before they took over management.,there were 3 companies before these people . How many more people has this happened to ? I bet a crapload Now there raising my rent from 12 hundred a month to 19 hundred a month and not only that but adding $700.00 fir security hahaha my car was towed from the stall I rent and I have to pay an increase in my security hahahaha, they didn't care when covid hit us ! They just kept handing out late fees ,What ! They spend money rebuilding and unit fixing and buying new homes but fail to answer any letters or pay back clearly what they owe me the tenant. What do you do when there scamahorns among the decent rent paying people. Please lmk if this has happened to you .this has to stop . Im sick of renting from people who clearly can't stand us and have no compassion or organization or no communication skills Really this is sad to report I wish I could have found someone who cared as long as I've been living here . Remember how it use to be when landlords cared about the people who pay on time and have a nice place . They care more about fixing drug dealers units over and over . The people who have lived here for so long still get treated like strangers , what happened to these people they came so greedy that they over look the reason they have a job in the first place ! Because of we the people try to remember this when you deal with people in real life ! We're not in a video ,we're not AI . Were human beings start treating us so. I'm stopping here cause I could go on for ever MAHALO FOR LISTENING !

Thomas came to my rescue and helped me with a crisis from another property management company that…read moredrove my rental into the ground. There's alot of bad property management companies on Oahu. If you need a good PM, give him consideration. So far, zero drama ...

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

I've been trying to reach this company by phone multiple times regarding a rental in Waialua…read more They never answer phone calls, and never return voicemails. Seems like they don't want to rent the property to anyone despite updating their listing many times.

Living in HMR is good island living. The lease agent was professional and communicated well and was…read morepatient and understanding when I decided to switch from Schofield to HMR. The community center office staff are kind, they are always willing to help with whatever and respectful. If they are not available when you call, they call back the next day. Truly love the maintenance guys. They are friendly fun to talk to and do a good job with the maintenance. I haven't had any issues with the unit other than basic small repairs. Landscaping team does good work keeping the community looking nice. A excellent value for the quality of housing. After two years living in HMR, they have been consistent in providing great customer service in every way. Great place to call home!

We have a no parking sign in front of driveway, we got a call last week because I did not park in…read moreour driveway to move my car because of the fact that "emergency vehicles" can't access this road even though it's a dead end with no fire hydrant. But they can park there??? Brianna and Brittney do better. How you going to call saying all that was said on the phone and don't hold your own workers accountable. Crazy work.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community