I've been coming to this place for a few times and it gets the job done. Is it a spa? No, but if you just need a massage it gets the job done and much more affordable than any other massage options in town. Not sure all the negative reviews. I come in needing to get my back loose and I come out feeling great. For the people complaining about having to tip and pay tax on groupon, stop being cheap, you're already getting a good deal. The long hours are also a bonus for people who work late read more

Haven't been to URelax in at least 10 years. I desperately needed a massage and this place did the trick! Deep tissue massage for 90 minutes at $95 who can resist. Sophia got all the knots out and was very attentive to pressure and asked a bunch of times to let her know if it's too much. Made an appointment same day.... Very welcoming. Clean and friendly! It's not your 5* spa but for a much needed stress reliever after a hard week it's the perfect spot! Don't hesitate to go. Ignore the negative reviews! read more

I recommend U Relax, I had severe back pain and whole body massage helped to relieve the pain. The massage room is clean and good ventilation. It gets the work done if you have any body aches or soreness. read more

The first time I used a groupon, no problem. Yes you have to pay tax on the groupon. Massage was no Nonsense massage more than relaxing spa experience. I tipped 7 based on the groupon price. (Which is very close to the regular price) Months later I hurt my shoulder, called in am got right in. No groupon. Same massage same therapist except this time, stones were very very hot, I asked her to stop too hot. Massage was exactly what I needed for my shoulder. No complaints, until I paid. Due to the seriously hot stones that burned my back. I gave her a 5 tip. I was then told it was a min 20% 10.00 tip requirement. Imagine my surprise. (My back still burning) I said ok however I'm NOT coming back here. Too bad I actually liked it. Easy to get in no nonsense massage. They do NOT have a sign regarding the tip nor do the tell you before your appt. read more

I had a great, 90 minute deep tissue massage and it was only $80. That is absolutely unheard of. Seems like some of the other reviewers may not be frequent massage clients as a 20% tip is definitely standard and most places appreciate a cash tip. If you are getting discount or using a gift card you should still tip on the original already very low price( this is standard in any industry not just here) There are no frills, this is not a spa but everyone was friendly and professional. If you just want a good massage I would recommend and will be back. read more

I have been to this place 3-4 times and after today's experience I know for sure I will never return or recommend it to anyone. I booked a 2 hour full body massage (yes, I needed it THAT badly) with reflexology and hot stones. I specifically asked for a deep tissue massage but the woman spent first 30 mins simply caressing my skin, I thought maybe since it is 2 hour long massage she is prepping the body for more intense pressure but no, even after reminding her several times she kept reverting back to soft. gentle touching. I finally lifted up my head and told her that I want more...a lot more pressure, so for the last 45 minutes she did fine (nothing spectacular but better than the first 85 minutes). The clock showed only 30 minutes left and she still hadn't touched my legs, when I asked her about it she said "OK" and started working on my legs. At no point she asked me to turn around to work on my upper body, chest/shoulder area...and just like that my time was up! I was super annoyed but decided to let it go because 3 times before that I had a relatively good experience here. I decided I will ask the manager to give me the same woman I used last time (which was a while ago so I don't remember her name). As I walk out she told me it was $117 with tax. I gave her my card and asked if I could pay tip in cash, she said it was ok. When I tried giving her $15 she told me "No, 20% minimum". I said "Is there a minimum tip mentioned on your website or anywhere in the facility?" to which she said "No, but you have to give me 20%". I was really amazed at that but still I told her politely "Tips are based on your experience and as you know very well I had to remind you several times during my massage to do this or that, which was not very relaxing for me. And you never did my front upper body or shoulders". She responded "I said 20%, it is $22". Baffled I told her I wanted to speak to her manager or owner of the place, to which she responded "No Owner or manager". I asked another employee and she responded the same way. I asked them what their names were and they refused to tell me that. Still I left $15 on the counter and walked out. I have never experience such levels of unprofessionalism before. I really hope the owner/manager sees this comment and knows how his employees are treating their customers. read more

I have been a loyal customer throughout this terrible global pandemic. I have always gone to a couple women at U Rleax who have given me amazing massages, and been completely wonderful. They are respectful, accommodating, and give exceptional massages. Tonight, I had a massage with a man there who was TERRIBLE. I asked him to massage my scalp first as I had a terrible headache and he responds, "who is giving the massage me or you. Stop asking." Then, he starts rubbing my neck very hard and it felt awful. I respectfully asked to move on to another body part as he was hurting me. His response "do you want to give yourself the massage?" He was rude, disrespectful and made me feel very uncomfortable. I will never go to this place again. I highly advise against it especially if you get this make massage man. So disappointed. I have given this place many referrals and spent much money there. I deserve an apology and my gift card back. read more

I hate that I even have to give it 1 star this place sucks as far as customer service the lady on the phone was rude and unhelpful and was upset I went through groupon and said if you don't like then ask for refund . The worse read more

I went with a groupon to get a foot reflexology massage for $35. I was able to easily change my appointment the same day since something came up and they were very nice about it. I had two major issues with this place which is why I gave it 3 stars- 1. The foot massage was given in the reception area which was not really too relaxing. It was a little disturbing to know that all the people in the waiting room were watching my feet getting massaged. 2. The receptionist asked me for $3 for tax in the beginning which I was okay with but when I gave a $5 tip, I was told I had to give 20% = $10. I am pretty sure 20% of $35 is $7 and not $10. But I just gave it thinking that I probably won't be back. Also, nowhere in the spa does it say there is a mandatory tip and the last time I checked it was something that is upto the customer to decide. Granted, the massage itself was really good and comparable to others I have gotten at more established spas. But beware of all the extra charges. read more

I went there with a coupon for a couples massage. I was not impresssed at all the people were not friendly. The place was not calming and relax they demanded a 10 tip and when i said it was optional they started talking to each other in their language. I would not recommand this place if you are going to pay for a massage you want a nice calm environment. read more

For what it is, this place is really good. One just needs to manage their expectations. If you are expecting a Four Seasons Hotel massage; this isn't it. I've had two massages here and both have been really good. Its absolutely zero frills and no fancy spa stuff, but if you are looking for a relaxing low-key massage, this place is it. I had Anne both times. I personally like strong massages where it almost hurts and the massage therapist I had could accommodate that. There was also some good stretching done, which I think helped after working out. Don't go in expecting glamour...its not glamorous...but relative to other massage therapy places in the area, it's a good deal. I am a fan and will be back! read more

I would give them a zero considering I never got to HAVE the massage. My friend and I made a massage appointment with the manager, Lily. She took it down for the wrong day (a weekday, middle of the day, instead of the weekend like we made the appointment.) Not only did they never call to ask if we were coming when we "missed" that incorrect appointment, but they wouldn't take us, even though there were four people working, and enough to honor our actual appointment. Ridiculous. read more

I came in with a Groupon voucher a little while back and was ONLY 10 min. late, due to unexpected traffic. The lady was very rude and told me that she cannot see me. She also lectured me on how I should not be late and even went as far as to ask me "would you be late to your doctor? I don't think so" I didn't even reply to her nonsense and just walked out, and never came back. I received a refund and used it elsewhere. I'm not a problematic customer at all, so I was surprised by the ladies attitude. I ended up purchasing a Groupon for Peony Wellness & Healing center, which was a much more pleasant experience. read more

I like U-Relax. I just went today with an expired groupon and used the $49 value and then paid the difference that was owed for the original value. The woman there were a bit confused at first but called the owner and everything was squared away super quickly. I come to U-Relax sporadically and it has always been an enjoyable experience. I am a little surprised that people have had such negative reviews and think this may have to do with a language barrier. Just an FYI a full body massage is $70 so anyone who came in with a groupon should actually be tipping on this amount and not the discounted rate because these woman work hard. read more

URelax is amazing! It is my go-to place whenever I want to get a massage. I have been going here for the past several months. The prices are extremely reasonable, the staff is friendly, the massages are always relaxing and get all of my knots out. So far, I have always been able to get an appointment the same day that I call which is great! read more

The place is very dirty, I turned on the light to check the massage table, it was full of hairs and the sheet was dirty. I told the massager and her reply was " no, its not dirty. The massage is ok. read more

Love/hate relationship. I love this place because they give strong massages. I hate it because they have "lost" my appointments and I've had people fall asleep while giving massages. Didn't know that was possible. read more

terrible place. unprofessional. They do not honor the groupon coupon and , not only charge extra, but tell you how much you MUST tip! Staff falling asleep while I was getting a foot massage, with vaseline as the cream. So a $35.00 groupon coupon ended up costing me $78.00 with a demanded (!) $15.00 tip. STAY AWAY. there are much better places to go to read more

I visited this place on 12/16/14. My observations.... There was an appointment made for me at 4.45 pm. Nobody seemed to know anything about it. on a bill of $ 75 I offered a $ 15 tip. I was told that they expected a minimum of 20% tip however in this case she expected more. Although the massage was pretty good the entire payment and getting out process was disappointing. If they have a policy of minimum tips why dont they just include that in the pricing. read more

I bought a groupon coupon for this and went to the U Relax in Livingston New Jersey. It turns out that what was advertised as a "special" price with groupon was actually basically their regular price. What really surprised me was the demand for a 20% tip at the end, as well as charging me tax on my groupon coupon. I have never in my life been told I had to tip 20% regardless of the service (except for with a large group in a restaurant). They took my 10% tip and demanded another $5.00. On that principal alone, I will never return to this place. read more

Had a groupon for half price massage so paid $35 for $70 value. Ended up having to do foot massage because I'm pregnant and they don't do prenatal. Foot massage itself was pretty good and relaxing. My complaint is the staff was talking and going in and out of room to use the bathroom so there was constant noise. Not what you want when getting a massage for relaxation. For the price I paid it was fine, would definitely not pay full price for this location. read more

Horrible. Do not give them your business. Three problems with this place. 1. Very limited understanding of the English language. 2. They claim to offer facials. On the menu of items offered but when you ask for it they say..... you want massage? 3. Last time I was there, I paid $50 for a massage. Gave a tip but it didn't seem to be good enough. Stay clear of this place. A little creepy too. read more

I just visited this place for the first time. After a long run, my legs and back were aching. I told them I could be there at 12:15 and they said that was ok. They asked 60 or 90 mins on the phone. I said 90 would be fine for $75. I wish I had time to read these posts. I was there at 12:10, and they asked me to wait 10 mins, which turned into 20. The massage was actually really good. But after paying $75, plus 7% tax for credit card, I was in the tip "discussion". I do not care if they speak their language, but all they could say was that I forgot the tip on my CC. so I gave $10 cash. She said that was not enough. It did not matter what I said, there was no communication. I guess they need a sign that says 20% tip required. It is really tough for me to stand there and be told how much I should tip. Buyer beware. My sense is that these workers do not get paid well from the business, and they rely on these tips. I could be wrong. I wonder if they are underpaid. read more