HORRIBLE CUSTOM PRODUCT DO NOT USE US ARMOR FOR CUSTOM FIT VEST. READ REVIEW BELOW.
I am a Police Officer with an LA County Police Agency for the last 12.5 years. I purchased a custom vest 3 years ago from the US Armor facility in Santa Fe Springs, California and have been completely and utterly dissatisfied with the product they have provided me.
3 years ago when I purchased a concealable vest (IIIA) from them (at my own cost) I went in and had a vest fitting. During my vest fitting things seemed to go ok, they had me put on my gun belt and proceeded to take measurements while standing and while seated in an office chair (a chair with no arms). The once I was done with the vest fitting I paid for my vest and spent approximately 800-900 for the vest. It's an estimate as I do not know the exact amount.
3 months after the vest fitting, I received a phone call my vest was completed and I could pick it up. I drove down to the warehouse in Santa Fe Springs and picked it up. I tried it on at the warehouse and everything seemed to be ok. However as soon as I got into the car with it on the problems began to become evident. The first problem I noticed was the vest felt extremely tight, and the front right corner panel of the vest rode up and was in the side of my throat. The front right panel rode up so far it would rub the right side of my throat. I though maybe when they first put it on me maybe the straps just needed to be adjusted.
I spent the better part of 3 weeks adjusting the straps trying to get the vest to fit right, however, I never could. The vest was so tight it was hard to breathe and their response was " it's meant to be like that," or the front panel would ride up and poke me in the throat. I would try moving the straps but nothing seemed to work. Then the Velcro on the main body started to go and stoped sticking. So I took it back in. I notified them on the poor fit and the riding up and they informed me it was cut wrong and they just needed to make a slight alteration to it, which they did.
1 month later I got the vest back and still no change in the vest, it still needed to be so tight you could t breathe so it would not ride up or move from side to side. I went in a second time and advised them I didn't think it was made correctly. A short Hispanic male helped me ( who was the least helpful) told me to put it on strapped it on so tight and said "no we did it right it looks good." I tried to tell him it didn't feel like it fight right and asked him if he could help me re-work the straps so it may feel a little more comfortable. I know it's not supposed to be perfect, however, I also know it's not supposed to be so tight you can't breathe and ride up to where it's hitting you in the neck.
At this point I have been completely done with US Armor I refuse to do any business with them and have gone as far as telling my co-workers to never use them for their vest needs. I have also told other police officer friends to not use US Armor if they need a vest. I would recommend to anyone reading this to not use US Armor. Their product is good, their fitting and customer service and custom fit product is horrible. read more
